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"Loved the Thalasso spa and the very helpful and friendly staff "

"Our stay at Servatur Puerto Azul was very positive, though best suited for families. Rooms: Daily cleaning was a plus, but floors were dusty and patio doors lacked a child lock (though heavy). Pools & Sun Loungers: All pools were pleasantly warm. Be prepared to reserve sun loungers early (before 7 AM is essential for a good spot; by 9 AM, none are left). Pool areas can be slippery; water shoes recommended. Food & Drink: Buffet food was good, with variety lasting about 10 days. Steaks, Asian station, and ice cream were highlights. Self-serve drinks were great, and the main bar offered improved cocktails and a special banana liqueur sangria. Service: Staff, Sule, Joel, Katherine, Ylena, Marta, and Moodu were great and stood out. Tipping protocol was unclear. Reception service was inconsistent. Facilities & Check-out: Laundry (2 washers/dryers, €5, card only) and no pool clocks (bring a watch). Tables often wobbled. Check-out shower booking was confusing; checked out at booked slot at 8:30 AM, all showers were occupied by our 5 PM slot, causing a 20-minute wait. A thoughtful touch: a card for drink dispensers was provided due to our wristbands expired at 12:00 Noon. Overall: Warm pools, good food/drinks, and clean rooms were highlights. Be ready for the sun lounger "race." This hotel is geared towards families. While we try new places, we'd consider returning."

"100% the staff made this Hotel. Very attentive always serving with a smile. The actual hotel is looking like it needs a little tlc. Paintwork flaking, loose block paving, water leaks."

"A wonderful experience in Gran Canaria with this outstanding hotel – Gloria Royal Palace Hotel & Spa. Receptions are very nice and helpful. Breakfast Buffet with many different choices of food and drinks. I highly recommend the OMELETTE which is prepared on-site by the chef. Yummy!! Guests staying in the hotel would prefer the outdoor pool. Therefore, the hydromassage station is not crowded. Convenient location, it takes only 6 mins drive to Mogan Mall. Excellent hotel, not to be missed."

"Everything "

"food excellent variety , offered a chance to take a paid upgrade which was accepted . staff and fellow guest friendly and easy to connect with . Location is amazing for sea views and vehicle access to the island . Within easy walking distance of 2 really good beaches which are served by numerous cafes and various water sports "