Puerto Cumarebo Trip

Great clean rooms, excellent staff, great food options and great entertainment venues

Clean room

Some of the problems are common with the hospitality industry of Vegas and were known to me before: e.g. no free bottled water in room, no coffee machines in room, hefty resort fees regardless the usage, etc. The resort are showing its age despite being relatively young. The smoke odor can be smelt at the 2nd floor. The rooms was quite clean. The check in staff was very helpful. However the check out was pretty bad: the promised (in writing) $30 was not shown anywhere in the app or on TV in room check out. So we had to stand 20 minutes in the check-in/out line to speak to a staff member only to be taken lightly and waved off -- we were simply told that the credit was already taken off at a restaurant which we knew was not the case -- no proof was shown, and no receipt were provided. The room TV and the app showed all full charges w 0 credit, and once you checked out, no receipt can be found in the app. We were running behind schedule and didn't want to get in an argument with an unhelpful staff member, so we just took her word that the credit card on file would be settled properly. No a big deal but certainly not a good experience either.