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Reviews of Mainao

3.5 out of 5
Mainao
Matazarnos, Indefatigable, Puerto Ayora, Islas Galápagos

Reviews

9.4

Exceptional

Rating 10 - Excellent. 15 out of 19 reviews" "
Rating 8 - Good. 2 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sohil

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff! So helpful and welcoming. Will stay here again!
Stayed 4 nights in May 2024
Response from ATT: Hotel Mainao on 28 May 2024
Dear Sohil,We are glad that you enjoyed your stay at our hotel, we really hope to see you next time!

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so unique in its design--like a Spanish villa. TIt is clean, bed comfortable, and well maintained. The staff was helpful and spoke enough English to communicate. The French/Spanish/English speaking young woman was outstanding. Very polite & did a great job of explaining about not using the water to brush our teeth or drink on the Islands, how they provided bottled water & a refill station. The breakfast was nice--eggs as omelet, fried, or scrambled. The mango juice was EXCELLENT! As was the papaya & pineapple we ate with breakfast. There is not an elevator so if you have difficulty hauling your luggage (they will help)--or yourself up multiple, narrow flights of stairs, you should ask for a ground level room.
Stayed 1 night in May 2024
Response from ATT: Hotel Mainao on 28 May 2024
Dear Naomi,Thank you very much for your good comment, we are happy to know that you enjoyed your stay at the Mainao hotel!

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The property is quite and clean. Staffs are very nice and helpful. The location is very convenient. About 10 minutes walk to the pier for ferries to other islands and tour. i
Response from Hotel Mainao on 22 May 2024
Dear Lei, thank you very much for your comment and for choosing us, it was a pleasure for us to serve you

10/10 Excellent

Savalai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional. Nothing fancy. But practical. Not on the waterfront. But the Marina is literally few minutes away. Lot of dining options. Athenia was very helpful at the front desk.
Stayed 1 night in May 2024
Response from Hotel Mainao on 12 May 2024
Thank you very much for your nice comment! We hope to serve you another time!

10/10 Excellent

MARIO, Guayaquil

Stayed 1 night in Dec 2023
Response from Naori - Hotel Mainao on 18 Feb 2024
Gracias Mario por su valoración, esperamos haya disfrutado al máximo de Galápagos y vuelva a visitarnos

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Naori - Hotel Mainao on 18 Feb 2024
Gracias Mark por su valoración, esperamos haya disfrutado al máximo de Galápagos y vuelva a visitarnos

10/10 Excellent

Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Honeymoon Suite (same price as other rooms) is absolutely beautiful - rounded ceiling, ample space, private balcony, and 180 windows. The bed was huge and comfortable. Staff was highly attentive and provided many recommendations throughout. Would highly recommend!
Stayed 3 nights in Feb 2023
Response from Mainao on 19 Feb 2023
Thank you for choosing us and recommending our services!

10/10 Excellent

Veronica, Medford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and Owners
Response from Admin on 7 Feb 2023
Thanks for choosing us

6/10 Okay

Sabrina

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff was horrible not friendly at all extremely expensive for a hotel that does not give 5 star experience. Rooms are outdated. Bathroom is ridiculously small. Tv reception was bad, wifi reception was bad. Breakfast , was the same breakfast everyday. For 200 a day you expect better.
Stayed 3 nights in Sep 2022
Response from Adm on 3 Oct 2022
We’re very sorry that your stay wasn’t what you expected, we consider ourselves one of the best hotels in customer service.Your comment is very important to us, we keep working to improve.

10/10 Excellent

Maria Ricci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and accommodating. We were served good breakfast and the street where the hotel is located is clean.
Stayed 1 night in Jul 2022
Response from Hotel Mainao on 14 Jul 2022
Thanks for choosing us. We hope to welcome you again.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mainao Stay
Great location with a unique look and feel. The rooms are just okay, but the service was incredibly friendly and the breakfast was nice. It’s a place you’ll never forget just because if it’s unique vibe.
Stayed 2 nights in Jan 2022
Response from Mainao on 1 Mar 2022
Thank you for your comments, it was a pleasure to have you here!

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family
good condition, only 4 mins walking distance to the pier (main street ) and the only fish market on the island, where you can buy lobster and brujo fish. 10 mins walking distance to the Charles Darwin Research Center.
Stayed 4 nights in Dec 2019
Response from Hotel Mainao on 13 Jan 2020
Your recommendations are very important to us. Thanks for choosing us!!

8/10 Good

MAVIA

Liked: Cleanliness, property conditions & facilities
Buen servicio, cerca de todo
Stayed 2 nights in Jan 2024
Response from Naori - Hotel Mainao on 18 Feb 2024
Estimada MaviaGracias por sus comentarios, esperamos verla nuevamente en un futuro cercano

10/10 Excellent

Rainer

Stayed 1 night in Jan 2024
Response from Naori - Hotel Mainao on 18 Feb 2024
Gracias Rainer por su valoración, esperamos haya disfrutado al máximo de Galápagos y vuelva a visitarnos

6/10 Okay

Remy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2022
Response from Mainao on 7 Feb 2023
Gracias por tus apreciaciones, nos ayudas a seguir mejorando.