Pueblo Nuevo Trip

Staff treated guests very well

The room was well appointed and kept very clean by the staff. The food was very good and there were lots of choices. The rooftop bar was especially enjoyable with Jugo making excellent margaritas. We enjoyed a special dinner of sashimi at the Asian restaurant.

I actually hesitated posting it because I almost want to keep this gem a secret :) Checkin was smooth. We arrived at about 3 pm and were able to get into our room right away. The booking site said every room has a balcony. We were put on the ground floor (obviously no balcony lol) I booked garden view by accident 😂. The room was a bit tired but lovely. Due to some unusual circumstances we were moved to a room with a balcony. It is worth the upgrade if you are pondering. The restaurants both on site and in the golden zone were all very good with some being excellent. It is nice to be able to get into town on the shuttle and to grab a cocktail when you are thirsty. Los Deseos in town serves phenomenal made to order breakfast and fabulous Mexican entrees for lunch or dinner. Our server, Cristiam was wonderful. He even told us where to shop for tequila to bring home. It was our favourite spot for meals. The facilities are gorgeous. The pools sparkle and the service is outstanding. We were able to see whales breaching right from our pool deck chairs. The service from the bellmen and wait staff was excellent. Erich, one of the golf cart drivers was exceptional. We were a bit freaked out having to sign every receipt but it seems that is how they track things at the Hacienda. And last but not least a special thank you to Jorge, the front desk supervisor. A front desk employee made a small error but Jorge was on the situation until resolution. Gracias Jorge!

Great service, friendly staff, beautiful property and the best food we’ve ever had at an all-inclusive. We loved our ocean front room with a beautiful view of the water, grounds, and sunset. Would definitely go back to Cabo again and stay at this resort!

Gorgeous room, clean as a whistle, attentive and friendly staff, spectacular views right on Médano beach where it all is at.