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Reviews of Hampton Inn & Suites Pueblo-Southgate

2.5 out of 5
Hampton Inn & Suites Pueblo-Southgate
3315 Gateway Dr, Pueblo, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 335 out of 730 reviews" "
Rating 8 - Good. 225 out of 730 reviews" "
Rating 6 - Okay. 84 out of 730 reviews" "
Rating 4 - Poor. 49 out of 730 reviews" "
Rating 2 - Terrible. 37 out of 730 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dave

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is specifically for one person at the front desk....upon 1st meeting this dude I asked him if he had another ice bucket....he told me they were in my room...now I don't no about you but that was the 1st place I looked...no bucket nor did he try to find me one...then after forgetting my key in my room I asked him if I could get another key...he told me why couldn't just go to my room with me and unlock....I told him that would be fine.....except....the 4 ppl behind me in line might not appreciate you taking 10 minutes to go upstairs and unlock it when all you had to do was give me another key.....dude needs a serious attutude adjustment and I almost gave him one
Stayed 1 night in Apr 2024
Response from Kristen on 6 May 2024
Thank you for your feedback and thank you for staying with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristen on 10 Apr 2024
Thanks for staying with us!

10/10 Excellent

JoElen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very personable!
Stayed 1 night in Mar 2024
Response from Kristen on 1 Apr 2024
Thank for staying with us!

4/10 Poor

Alison, Parker

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Close to highway and fast food (if thats what youre into) Staff was very kind and helpful A lot of breakfast options Hotel was clean for what it was Pool is heated to 80 Gym had a peloton Cons: Not a great neighborhood Across from 2 marijuana dispensaries (could be a pro depending on your pref) Charged for parking but claim no liability for parking lot theft Generally speaking the hotel is in desperate need of a remodel: wallpaper is peeling everywhere, mold in bathroom, tub was in disrepair, dripping faucets, sloppy caulking, several doors including my room had crowbar marks/had been kicked in, etc. Overall, it should've been a budget price for the condition ($60 sounds fair) not the $100 I paid. I would drive past this place and head for a Marriott.
Stayed 1 night in Mar 2024
Response from Kristen on 25 Mar 2024
Thanks for your feedback and thanks for staying with us.

10/10 Excellent

Alan

Travelled with partner
Nice property. Great breakfast!
Stayed 1 night in Mar 2024
Response from Kristen on 8 Mar 2024
Thank you for staying with us!

8/10 Good

Marilyn, Port Richey

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very convenient to the purpose for my trip to Pueblo. The. breakfast was very good. The staff was very friendly.
Stayed 4 nights in Feb 2024
Response from Kristen on 6 Mar 2024
Thank you for staying with us!

2/10 Terrible

Brooke

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The lady at the front desk was rude and initially would not honor our Expedia reservation. She said we should have used the Hampton app to be sure to get a room, not a third party app. Our room was hot and there was a tear in the ceiling drywall that was about a foot in length.
Stayed 1 night in Mar 2024
Response from Kristen on 4 Mar 2024
Thanks for letting us know about your experience. We will looking into the situation.

4/10 Poor

Leo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk over charge my cards three different times. I was splitting the bill with someone and she kept charging for full amount. She also charge my card to reserve the room witch was a double charge. Be careful about staying here because the front desk is incompetent!!!
Stayed 1 night in Jan 2024
Response from Kristen on 24 Jan 2024
Thanks for letting us know about your experience. We will look into the issue and make sure everything is taken care of.

8/10 Good

Ileana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen on 8 Jan 2024
Thanks for staying with us!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kristen on 27 Dec 2023
Thanks for staying with us.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk worker was so kind and helpful.
Stayed 1 night in Dec 2023
Response from Kristen on 18 Dec 2023
Thanks for staying with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service
Response from Kristen on 18 Dec 2023
Thanks for staying with us!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Kristen on 18 Dec 2023
Thanks for staying with us!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from Kristen on 30 Nov 2023
Thanks for staying with us!

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kristen on 21 Nov 2023
Thanks for staying with us!

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kristen on 8 Nov 2023
Thanks for staying with us.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Tammy at check-in was great. Genevieve (room cleanliness) was also terrific.
Stayed 1 night in Oct 2023
Response from Kristen on 23 Oct 2023
Thanks for staying with us!

6/10 Okay

Cheryl

Business traveller
Liked: Cleanliness, staff & service
Good stay overall. Water leak in closet soaked my work clothes. These things happen but it was a challenge to get ready for my presentation at the community college in the morning.
Stayed 1 night in Oct 2023
Response from Kristen on 16 Oct 2023
Thanks for letting us know about your stay!

10/10 Excellent

Rosalinda

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and breakfast great
Stayed 1 night in Sep 2023
Response from Kristen on 9 Oct 2023
Thanks for staying with us!

4/10 Poor

Hsun Wen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Toilet made noise throughout the night, flushing sound There was a wet order in the room
Stayed 1 night in Oct 2023
Response from Kristen on 3 Oct 2023
Thanks for letting us know !

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kristen on 1 Oct 2023
Thanks for staying with us!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kristen on 28 Sept 2023
Thanks for staying with us!

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023
Response from Kristen on 16 Oct 2023
Thanks for staying with us!

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from Kristen on 23 Sept 2023
Thanks for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The phone charging port did not work but everything else was great
Stayed 3 nights in Sep 2023
Response from Kristen on 10 Sept 2023
Thanks for staying with us!

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd honeymoon
More breakfast choices, ice machines working on every floor..over all a Great Stay..Thank you
Stayed 1 night in Sep 2023
Response from Kristen on 8 Sept 2023
Thanks for staying with us!

10/10 Excellent

Marcus

Stayed 2 nights in Sep 2023
Response from Kristen on 1 Oct 2023
Thanks for staying with us!

4/10 Poor

Pat

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristen on 5 Sept 2023
Thanks for staying with us

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kristen on 5 Sept 2023
Thanks for staying with us!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool.
Stayed 1 night in Sep 2023
Response from Kristen on 5 Sept 2023
Thanks for staying with us.

4/10 Poor

Efren

Stayed 1 night in Aug 2023
Response from Kristen on 3 Sept 2023
Thanks for staying with us.

10/10 Excellent

Curt

Stayed 1 night in Aug 2023
Response from Kristen on 8 Nov 2023
Thanks for staying with us.

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
The room smelled musty, but looked clean. The bed was comfortable. The breakfast was good. The pool area needs updating and sprucing up, but has so much potential! The hot tub was unusable and some chairs were broken. With some updates this hotel would be excellent.
Response from Kristen on 14 Aug 2023
Thanks for staying with us!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Kristen on 15 Aug 2023
Thanks for staying with us!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kristen on 6 Aug 2023
Thanks for staying with us!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
I enjoyed the stay but I love using hot tubs at hotels and theirs was broken which I was disappointed.
Stayed 1 night in Aug 2023
Response from Kristen on 4 Aug 2023
Thanks for staying with us!

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast eggs not very good
Stayed 6 nights in Jul 2023
Response from Kristen on 2 Aug 2023
Thanks for staying with us!

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023
Response from Kristen on 3 Sept 2023
Thanks for staying with us

10/10 Excellent

JUNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kristen on 22 Jul 2023
Thanks for staying with us!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean place. Wi-Fi was down for a bit, but was restored. Awesome breakfast too.
Stayed 1 night in Jul 2023
Response from Kristen on 21 Jul 2023
Thanks for staying with us!

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from Kristen on 20 Jul 2023
Thanks for staying with us!

8/10 Good

Selma

Stayed 1 night in Jul 2023
Response from Kristen on 20 Jul 2023
Thanks for staying with us!

8/10 Good

Paul

Stayed 1 night in Jul 2023
Response from Kristen on 18 Jul 2023
Thanks for staying with us!

4/10 Poor

Michael

Stayed 1 night in Jul 2023
Response from Kristen on 16 Jul 2023
Thanks for your feedback.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Kristen on 14 Jul 2023
Thanks for staying with us!

8/10 Good

Kelly

Stayed 1 night in Jul 2023
Response from Kristen on 8 Jul 2023
Thanks for staying with us!

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from Kristen on 7 Jul 2023
Thanks for staying with us!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from highway. Places nearby to get food. Comfortable beds and shower had great pressure!
Stayed 1 night in Jul 2023
Response from Kristen on 6 Jul 2023
Thanks for staying with us!

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kristen on 3 Jul 2023
Thanks for staying with us!

6/10 Okay

Virginia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
After getting home we discovered that we were charged for the 2 nights that had already be paid for through Expedia. Have been uable to get satisfactory answer or refund of overcharge. Credit card shows 2 separate charges for the 2 nights we spent. Kitchen amenities were somewhat lacking, fridge & microwave were nice, but stove was in bad shape and cutlery was minimal. No plug in the sink for washing and the disposal had something stuck in it so could not use. Room was clean and orderly and nice size.
Stayed 2 nights in Jun 2023
Response from Kristen on 28 Jun 2023
Thanks for staying with us! We appreciate your feedback and will look into the issues you mentioned.