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Hotel Palace Puebla

3.0 star property
Colonial hotel with free valet parking and 24-hour front desk

Choose dates to view prices

Just steps from Puebla Cathedral, Hotel Palace Puebla offers an artistic atmosphere with an on-site art gallery, shopping, and a welcoming bar. Free WiFi keeps guests connected, while the concierge team crafts meaningful daily itineraries.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Flat-screen TV
Fan
Hairdryer
Private bathroom
Satellite channels
Mobile key entry
Laptop workspace
Daily housekeeping
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Flat-screen TV
Fan
Hairdryer
Private bathroom
Satellite channels
Mobile key entry
Laptop workspace
Daily housekeeping
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Santo Domingo Church - 5 min walk - 0.5 km
  • Los Sapos Bazaar - 5 min walk - 0.5 km
  • Puebla Convention Center - 8 min walk - 0.8 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Antigua Taquería La Oriental - ‬1 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪La Porfiriana - ‬2 min walk
  • ‪El Globo - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on-site, a shopping centre on-site and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking and valet parking
  • Breakfast (surcharge), luggage storage and tour/ticket information
  • Smoke-free property, a 24-hour front desk and a lift
Room features
All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities such as free WiFi.
More amenities include:
  • Bathrooms with hairdryers
  • 32-inch flat-screen TVs with satellite channels
  • Fans, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Front entrance ramp
  • Handrails in stairways (66 centimetre high)
  • Lever door handles
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palace Puebla?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Checkout is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 3 mi (5 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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Hotel Palace Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 177 out of 440 reviews
Rating 8 - Good. 152 out of 440 reviews
Rating 6 - Okay. 64 out of 440 reviews
Rating 4 - Poor. 21 out of 440 reviews
Rating 2 - Terrible. 26 out of 440 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Nov 2025

8/10 Good

araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL CENTRO ESTA ATRAS DEL HOTEL, SUPER UBICADO, LUGAR SEGURO
Stayed 1 night in Sep 2025

4/10 Poor

Brenda

Liked: Staff & service, amenities, property conditions & facilities
Muchísimo ruido en las noches , no dejan dormir
Stayed 1 night in Sep 2025

10/10 Excellent

Luis Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias
Stayed 1 night in Sep 2025

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortable, pero necesita un aislante acústico.

Bien, aunque podía escuchar los sonidos de otros huéspedes, un bebé llorando en la noche y en otra, una pareja apasionada que me despertó muy temprano jaja, fue incómodo, porque era un viaje familiar 😂. La recepción, los pasillos y el restaurante muy lindos. La habitación fue pequeña, pero confortable. Estaría bien que siguiera el mismo estilo de diseño de la recepción y que tuvieran canales de Tv abierta, también unas macetitas en el patio de servicio. La coladera del lavabo no tenía rejilla y temía que se me cayera ahí el cepillo. Pero se agradece que no se desperdicie el agua, el baño está bonito. Excelente ubicación, muy cerca del zócalo. El personal fue muy amable.
Stayed 1 night in Aug 2025

10/10 Excellent

Ricardo

Liked: Staff & service, amenities, property conditions & facilities
amables, lugar seguro y limpio
Stayed 2 nights in Jun 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar limpio, buena atención, seguridad pasa dejar el auto, queda muy cerca del centro
Stayed 3 nights in Jul 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, amenities, property conditions & facilities
Todo agradable
Stayed 2 nights in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 2 nights in Jun 2025

6/10 Okay

matteo

La posizione
Stayed 1 night in Jun 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar que tiene este hotel es muy accesible, ya que se encuentra en el corazón de Puebla. Las personas que atienden son muy amables. El cuarto que nos asignaron , era muy comodo, tenía internet, agua caliente, secadora de cabello , conectores, una mesita para trabjar, suena sencillo, pero no todos los hoteles tienen estos elementos, espero volver para poder quedarme de nuevo ahí.
Stayed 1 night in Jun 2025

10/10 Excellent

Ricardo Amín

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien...muy limpio...muy amables....restaurant al 100%
Stayed 4 nights in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities, room comfort

¡Recomendable!

Es una muy buena opción de hospedaje, céntrico, higiénico y tranquilo.
Stayed 1 night in Apr 2025

8/10 Good

Omar

Liked: Staff & service, amenities
Buena relación calidad-precio en este hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

JESUS

Me robaron dentro de mi vehiculo dos navajas, a la hora que deje mi vehículo para estacionarlo y el hotel no se hace responsable. No recomiendo dejar que lo estacionen, te roban lo que dejes dentro.
Stayed 2 nights in May 2025

6/10 Okay

karina

Disliked: Cleanliness, staff & service, room comfort

Servicio medio

La cama y cojines estaban incomodos, la limpieza no era tan buena, quería sábana extra y me dijeron que las tenian contadas, el baño si era limpio y la ubicación muy buena, sin embargo considero que existes otras opciones mejores por el mismo precio
Stayed 3 nights in Apr 2025

10/10 Excellent

AHUIZOLT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, ubicación en el centro histórico de Puebla!
Stayed 1 night in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Solo las acotaciones un poco descuidadas
Stayed 2 nights in Apr 2025