Exterior

Reviews of Sleep Inn Provo near University

2.5 out of 5
Sleep Inn Provo near University
1505 S 40 E, Provo, UT

Reviews

8.2

Very good

Rating 10 - Excellent. 471 out of 1005 reviews" "
Rating 8 - Good. 289 out of 1005 reviews" "
Rating 6 - Okay. 130 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 57 out of 1005 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is affordable and very convenient!!
Stayed 1 night in May 2024

6/10 Okay

Aliaksandr

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have always loved these hotels and prefer them over others for business and family trips. But this location spoiled the entire impression of the previous experience.
Stayed 1 night in May 2024

6/10 Okay

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be good if the curbing in the parking lot south of building (registration entrance) was cut down (like for handicapped). Hard to pull suitcases up and over the curb. Ice machine empty.
Stayed 1 night in May 2024
Response from Sleep Inn Provo on 6 May 2024
Dear Harvey,Thank you for taking the time to provide feedback about your recent stay. We apologize for any inconvenience you experienced with the curbing in the parking lot and the empty ice machine.We will address the curbing issue to ensure easier access for guests, particularly those with luggage or mobility concerns. Additionally, we will work on improving our ice machine maintenance schedule to prevent it from running empty in the future.Your comments are valuable to us as they help us identify areas for improvement. We hope you will consider staying with us again, and we assure you that we will make every effort to provide you with a more seamless and enjoyable experience next time. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations!
Stayed 2 nights in Apr 2024
Response from Sleep Inn Provo on 6 May 2024
Dear Debra,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your accommodations during your stay. If there's anything specific you loved or any suggestions you have for us to make your next stay even better, please feel free to share. We look forward to welcoming you back in the future!

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 6 May 2024
Dear Martha,Your feedback is truly valuable to us, thank you. We take guests' feedback seriously and we use them to improve our services we provide. If there is anything specific you would like to share, please let us know.Thank you once more for your review. We are already looking forwards to your next stay with us.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst water pressure ever. Very loud AC unit. Otherwise very good hotel
Stayed 3 nights in Apr 2024

8/10 Good

Beverly, Fort Saskatchewan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like walking past the smoking area right outside the doorways. Our room was comfortable and clean. Not very soundproof though but didn’t bother us too much.
Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from freeway Quiet and breakfast was good Bed comfortable and room clean The whole facility was well kept and area surrounding it as well
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Feb 2024
Response from Sleep Inn Provo on 30 Apr 2024
Dear Jessica,Thank you for sharing your feedback with us. We appreciate hearing about your experience, and we're glad to hear that your stay was okay. If there are any specific areas where we can improve or any suggestions you have for making future stays better, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Only two complaints is that our AC unit was very loud and the water pressure was extremely low. The worst water pressure of any hotel I’ve ever stayed.
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 29 Apr 2024
Dear David,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the loud AC unit and low water pressure during your stay. Your comments are valuable to us as we work to continually improve our facilities and guest experience. We will address these issues promptly to ensure they are resolved for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very comfortable. It was a fast check in. Great service
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 25 Apr 2024
Dear Robert,Thank you so much for your positive review! We're thrilled to hear that you found our accommodations comfortable and that you experienced a speedy check-in process. Providing great service is always our goal, and we're glad we could make your stay enjoyable. We hope to welcome you back again soon!

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good. I do not like surveys. I did this survey already and you send it again. Why? You have my review. Please do not ask agaon.
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 25 Apr 2024
Dear Gordon,Thank you for sharing your feedback with us, and we apologize for any inconvenience caused by receiving the survey again. We appreciate your input and understand your preference regarding surveys. Your feedback is valuable to us, and we'll make sure to review our survey distribution process to avoid sending duplicate requests in the future. We're glad to hear that you had a good experience overall, and we hope to have the opportunity to welcome you back again in the future. If there's anything else we can assist you with, please let us know.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 25 Apr 2024
Dear Donald,Thank you for taking the time to review your recent stay with us. We will use your feedback improve our services we provide guests. If there is anything you would like to share or suggest, please let us know.Thank you again and we hope to have the opportunity to host you again in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 24 Apr 2024
Dear Linda,Thank you for taking the time to review your recent stay with us. We will use your feedback to encourage our services we provide. If there is anything you would like to share, please let us know.We look forward to seeing you again soon.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaint would be the train horn at night time. Seemed to blow every hour or so!!
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 24 Apr 2024
Dear Bonnie,Thank you for your feedback on your recent stay. I apologize for the inconvenience the train horn interrupting your rest. We will see if the next time you visit we can offer a more quieter area for a more peaceful rest. We hope to have the opportunity to host you again and provide a peaceful stay.

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here for business a few times a year. Clean, safe, and convenient.
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 23 Apr 2024
Dear Scott,Thank you for your kind words! We are ecstatic you chose to stay with us again and that our services meet with your expectations. We make every effort to ensure all guests have a positive experience.We are grateful for your support and hope to have the opportunity to welcome you back for another positive experience.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 23 Apr 2024
Dear Karen,Thank you for choosing us and for sharing your thoughts. We will use your feedback to encourage our services we provide guests. If there is anything you would like to share, please let us know. Your feedback is invaluable to us, and we are thrilled to have left a positive impression. Until next time!

10/10 Excellent

Lenora, Billings

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly Room very clean
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 21 Apr 2024
Dear Troy,Thank you for sharing your feedback about your recent stay with us. I am so glad you found our staff friendly and room clean. We do our best to ensure guests feel comfortable during their stay.If there is anything more you would like to share, please let us know.We look forward to hosting you again in the future.

8/10 Good

Jan

Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All was good
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 17 Apr 2024
Dear John,We are honored to receive your feedback and respond to your comments. I am pleased to hear that you thought our hotel was good. We strive to continue providing great services to guests.Your feedback is invaluable to us, and we are thrilled to have left a good impression. Until next time!Kind regards,

10/10 Excellent

Lillian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Gorgeous shower. We had a great time.
Stayed 2 nights in Apr 2024
Response from Sleep Inn Provo on 16 Apr 2024
Dear Lillian,We are delighted to read your review and learn about your experience. Thank you for the high praise about our hotel and the shower. Your compliments put me on cloud nine as we ensure that all guests have a positive experience. I will make sure this is communicated with our team to encourage their services.Your satisfaction is our top priority, and we can not wait to host you again in the future.Best regards

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 15 Apr 2024
Dear Tony,We greatly appreciate you taking the time to leave us a review. Your 4/5 score will help us understand where our services can be improved. We strive to do our best to provide a great experience for guests.Thank you for choosing us, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

R Jay

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value.
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 15 Apr 2024
Dear R Jay,Your feedback is truly valuable to us, thank you. I am pleased that you found our hotel of great value. We do everything in our power to ensure our services reflect the hotel's integrity.Once again, thank you for your review. We are already looking forward to your next stay with us.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Good value. Shower was less than ideal. Very small and took forever to get any hot water.
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 15 Apr 2024
Dear William,We are honored to respond to your review and address the concern about your shower. I offer my sincere apologies that the hot water took forever. I will pass this along to our maintenance to address this issue promptly. We appreciate your feedback and hope to have the pleasure of hosting you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 15 Apr 2024
Dear Robert,Thank you for sharing your feedback with us regarding your recent stay. I am happy that our services met your expectations. We spare no effort to ensure guests have a positive experience with us.Your feedback is invaluable to us, and we are thrilled to have left a positive impression. Until next time!

10/10 Excellent

Joel, Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access right off I-15 and close to dining and shopping
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 15 Apr 2024
Dear Joel,Thank you for taking the time to leave a review. We're glad to hear that you found our location convenient with easy access to I-15 and nearby dining and shopping options. Your feedback is valuable to us, and we hope to welcome you back for another pleasant stay in the future. If there's anything specific you enjoyed or if there's anything we can improve upon, please let us know. We appreciate your business!

6/10 Okay

Slate

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
The rooms are smaller than expected. The bedspreads were dirty (dried crusty stuff on one and the others greyish). The doors did not shut easily. TV remote did not work in one of the two rooms we had. None of the three requests were taken care of (the remote, late checkout, joining rooms). Location was good, breakfast was great and the pool was nice.
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 15 Apr 2024
Dear Slate,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the cleanliness of the bedspreads, the difficulty with the doors, and the malfunctioning TV remote. This is certainly not the standard of service we aim to provide, and we appreciate you bringing these matters to our attention.Rest assured, we will address these issues promptly to ensure they are not repeated. Your feedback regarding the requests not being taken care of is also noted, and we will work to improve our communication and responsiveness in the future.We are glad to hear that you enjoyed the location, breakfast, and pool despite these challenges. If you decide to stay with us again, we are committed to making your experience much better. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Taylor

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
For the price paid, and higher ratings I expected more. The tv volume didn’t work at all and there was no shower curtain. You can also hear everything it’s not sound proof at all so we had very poor sleep. The only thing that made the stay pleasurable was the friendly and accommodating staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we go to this place is enjoyable Thank you for your efforts to make this place our favorite!
Stayed 1 night in Apr 2024

8/10 Good

Amber, wvc

Travelled with family
Liked: Cleanliness, staff & service, amenities
Its a decent place to stay its got wear n tear but, the bed was comfortable & my room was clean. The a/c in my room didnt get to cool is really my only irk, I hate being hot. They served a free breakfast with a hot entre one day it was little cheese omelets & sausage & the other was scramble eggs & bacon along with a waffle maker & fruit/muffins, cereal, juice. Id stay here again.
Stayed 2 nights in Apr 2024

8/10 Good

Wendy

Travelled with family and small children
Liked: Amenities
This was a terrific place to take kids. We swam, we had a great breakfast, we swam again. They were careful to take care of us.
Stayed 1 night in Apr 2024
Response from Sleep Inn Provo on 15 Apr 2024
Dear Wendy,Wow! Thank you for sharing your experience with us. I am elated that you and your kids got to enjoy the pool and our breakfast. We do our utmost to ensure a positive experience for all guests. We, again, thank you for sharing your experience, it means the world to us. We can not wait to see you again on your next visit.

10/10 Excellent

Mikinlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Rebecca, Price

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was good. But I asked for some services that I didn't receive and when I informed them they apologize to me but made me do it for myself.
Stayed 2 nights in Apr 2024

2/10 Terrible

Katrina

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff at this hotel were very rude! We caught them 3 times talking badly on their own customers! Our room had urine all over the floor and toilet the toilet had urine and toilet paper in it as if it was not even cleaned. The room itself spelled awful like urine! When we notified the front desk the lady told us to come get cleaning supplies and we could clean it ourselves due to no staff available to clean the room! We WILL NEVER stay here again or recommend it to anyone!! The lady told us when we explained we should t have to clean it that we have the option of leaving. It was mind blowing the service here never again will we stay with them or any hotels affiliated with them!!!!!

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I 15. Pictures an recommendations from others.
Stayed 1 night in Apr 2024

8/10 Good

Paul

Liked: Cleanliness
It was a comfortable stay. Facilities are little old and lobby area feels a little confined, but everything was kept clean and tidy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area. A good mix of dinning options within walking distance. Area very clean and quiet.
Stayed 1 night in Mar 2024

6/10 Okay

Wayne

Stayed 1 night in Mar 2024
Response from Sleep Inn Provo on 22 Apr 2024
Dear Wayne,Thank you for sharing your feedback with us regarding your recent stay. Your feedback is valuable to us, as we use it to see where we can improve our services. If there is anything you would like to share about your recent experience, please do not hesitate to let us know. Your feedback is important to us, and we hope you come visit us again in the future.

10/10 Excellent

Jaeyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk team were great!
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples
Stayed 2 nights in Mar 2024

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shelley

Stayed 1 night in Mar 2024
Response from Sleep Inn Provo on 15 Apr 2024
Dear Shelley,We are delighted to read your review about your experience with us. I am thrilled to hear that our services were able to meet your expectations. We go the extra mile to ensure guests have a great stay.We are grateful for your feedback and are thrilled to have provided you with a positive experience. We hope to see you again soon!

6/10 Okay

Brad

Travelled with family
I referred to our room as our cabin. It felt about the size of a cruise ship cabin. Small. The bathroom was also comparable in size to a cruise ship bathroom. The bed, linens, and shower water pressure were the pleasant surprise redeeming feature of our stay. The DOGS that came in the door while we checked in were also a surprise, and not a good one. Fortunately I knew to request a pet free room. The other disappointing surprise was the size of the tv. It was tiny. And the picture didn't fill the small size of the tv, which looked more like a computer monitor.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the convenience of their clients, they must inform the cleaning staff of the times in which they must clean the rooms to avoid clients being interrupted and respect the time in which clients have their check-out times.
Stayed 1 night in Mar 2024

4/10 Poor

Peter, Oakland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Respectfully it was not clean, not modern in any way, loud and we felt unsafe when the cards were not working and the doors had to be propped open. Breakfast wasnt cosumable. An unfortunately experience.
Stayed 4 nights in Mar 2024

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
Pleasant surprise after staying in other moderately priced properties. Easy parking, checkin and access to rooms after a long drive
Stayed 1 night in Mar 2024

8/10 Good

Nolan

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient location, doors from several suites were loud and could be heard into the room easily
Stayed 2 nights in Feb 2024

6/10 Okay

Shauna

Travelled with family
Liked: Cleanliness, staff & service
Rooms were clean and neat but exterior windows and grounds needed work. Dining area very limited. Staff did not appear professional in dress and interactions behind the desk and out around the grounds.
Stayed 1 night in Feb 2024