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Reviews of Baymont by Wyndham Provo River

2.5 out of 5
Baymont by Wyndham Provo River
2230 N University Pkwy, Provo, UT

Reviews

6.8
Rating 10 - Excellent. 229 out of 1007 reviews" "
Rating 8 - Good. 296 out of 1007 reviews" "
Rating 6 - Okay. 196 out of 1007 reviews" "
Rating 4 - Poor. 169 out of 1007 reviews" "
Rating 2 - Terrible. 117 out of 1007 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for price.
Stayed 1 night in May 2024
Response from Hotel Manager on 25 May 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our hotel to be a good value for the price. If there's anything specific we can improve to make your next stay even better, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Crystal

Liked: Cleanliness, amenities
Good
Stayed 1 night in May 2024
Response from Hotel Manager on 25 May 2024
Dear Guest,Thank you for your review. We're pleased to see that you had a good experience during your stay with us. If you have any suggestions or feedback on how we can make your next stay even better, please feel free to share. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything was great except not a single item for the breakfast really disappointed at 6:30am nothing. They had a sign that said 6 am for breakfast but again nothing and nobody around just a sign that said call someone for help, but we had plans and who knows how that would have went. Really disappointed and had to stop and buy breakfast at a cafe.
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear Guest,Thank you for your positive rating and for sharing your experience. We are thrilled to hear that you found everything great during your stay. However, we sincerely apologize for the inconvenience you faced with our breakfast service. We understand how disappointing it must have been to find no breakfast items available, especially when you had early plans. Please be assured that we will address this issue to ensure it does not happen again in the future. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovly
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,Thank you for your excellent rating! We're delighted to hear that you had a lovely stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable experience soon.Sincerely, Hotel Manager

6/10 Okay

Laurel

Liked: Cleanliness
Property is aging and needs some maintenance. Employee at check in was very courteous, but no one around the next morning for questions or help. Felt safe and clean, just wearing down.
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments about our courteous check-in service and are sorry to hear about the lack of assistance the next morning. Your concerns about the property's aging and maintenance needs are duly noted, and we will address them promptly to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and found our room dirty, worn and lacking maintenance. When we reached out to the front desk to rectify the cleanliness issues, we were told we could just leave! So, we packed up our things and did just that- DO NOT STAY HERE! We are unable to attach photos but they would show rust and hair in all the drains, rusty toilet paper and Kleenex holders, holes in the curtains, dirt on the walls, broken safety lock on door.
Response from Hotel Manager on 19 May 2024
Dear Guest,We are truly sorry for the subpar experience you had during your recent stay. Your description of the room conditions is unacceptable and not reflective of our standards. We sincerely apologize for the inconvenience and frustration this caused. Rest assured, we are investigating this matter and implementing measures to prevent its recurrence. We understand your decision to leave, and we regret that we couldn't rectify the situation to your satisfaction. We appreciate your feedback and will strive to improve.Sincerely, Hotel Manager

2/10 Terrible

Martin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Black mold in pool area and disgusting property all around
Stayed 1 night in May 2024
Response from Hotel Manager on 19 May 2024
Dear Guest,We are deeply troubled to learn of your experience. Your description of black mold in our pool area and overall property condition is alarming and does not reflect our standards. We take such matters seriously and are investigating this immediately. Please accept our sincere apologies for any discomfort or inconvenience caused. We are committed to addressing this issue promptly and ensuring a better experience for our guests.Sincerely, Hotel Manager

6/10 Okay

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful. Room's Carpet was dirty and ground floor windows filthy. Breakfast was good Bed was good. Grounds were poorly kept. Broken sprinkler sprayed our car all night.
Stayed 1 night in May 2024
Response from Hotel Manager on 18 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly and helpful and enjoyed the breakfast and bed. We apologize for the cleanliness issues and the broken sprinkler. We will address these concerns promptly to improve our services. We hope to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Flory

Stayed 3 nights in May 2024
Response from Hotel Manager on 27 May 2024
Dear Guest,Thank you for your review on Expedia. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific we can improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager

4/10 Poor

Howard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dirty room and blood stained duvet only discovered on the second night, yuk!
Stayed 2 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not reflective of our usual standards, and we are deeply sorry for any discomfort this caused you. We take your feedback seriously and will address the issues immediately to ensure they are rectified. If there is anything we can do to make it up to you or assist you further, please do not hesitate to reach out to us directly.Sincerely, Hotel Manager

6/10 Okay

Raynee

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

6/10 Okay

Sandra

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The chair was torn and warn, the shower curtain was MIA.
Stayed 1 night in May 2024
Response from Hotel Manager on 12 May 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the torn chair and missing shower curtain. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable stay for our future guests. We appreciate your input and hope to welcome you back for a better experience next time.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Charming area, clean but show wear, breakfast good. Would stay again.
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Dear Guest,Thank you for your review. We're delighted to hear that you enjoyed our charming area and found our hotel clean with a good breakfast. We appreciate your feedback about the wear and tear and will address it accordingly. We look forward to welcoming you back and providing you with another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities
close to BYU
Stayed 2 nights in May 2024
Response from Hotel Manager on 5 May 2024
Dear Guest,Thank you for your positive review! We're glad to hear that our hotel's proximity to BYU was convenient for you. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Rae Ellen

Stayed 1 night in May 2024
Response from Hotel Manager on 25 May 2024
Dear Guest,Thank you for your perfect rating. We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

6/10 Okay

Alice

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Convenient location to campus! But the buildings are old and need fresh updates/carpet/etc. Housekeeping was casual and often missed our room and details during our multi night stay, but it was not a bad place to stay; Just feels like it is in the process of decline.
Stayed 6 nights in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient for accessing the campus. However, we apologize for any inconvenience caused by the condition of our buildings and the inconsistency of our housekeeping services during your stay. Your comments are valuable to us, and we will use them to make necessary improvements to enhance the guest experience. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.}Sincerely, Hotel Manager

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is in bad need of renovation. Furniture looks like it was donated from Goodwill. Staff was friendly and in a good area to keep you busy and away from the hotel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and enjoyed the location of our hotel. However, we apologize for any inconvenience caused by the condition of our furniture. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities for all our guests.Sincerely, Hotel Manager

4/10 Poor

Heidi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very nice facility. Dirty and noisy. Broken items in the bathroom: toilet paper dispenser and hot/cold of shower water backwards. Complimentary breakfast not very good, unless you’re satisfied with bagels and cereal. Staff not very friendly.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we're sorry for the cleanliness, noise, and maintenance issues you encountered. We're addressing these promptly for improvement. We regret any dissatisfaction with our breakfast and service; we'll use your feedback to enhance our offerings. We hope you'll give us another chance to provide a better experience.Sincerely, Hotel Manager

2/10 Terrible

Brittanney

Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 May 2024
Dear Guest,We're sorry to hear about your disappointing experience. We value your feedback and would like to learn more about the issues you encountered so we can address them. Please contact us directly to discuss your concerns further. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

Kristal

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The location is great the scenery and mountains are beautiful. The property is very old and needs a thorough update. It was as clean as they could get it but the carpet and surfaces and curtains are dark and old and stained. The gym was an absolute joke. 1 elliptical and an old treadmill. And one set of 10lb weights. We went elsewhere. The rooms are spacious but the walls are thin, you can hear everything. Beds are comfy though!
Stayed 2 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Kristal,Thank you for your feedback about your recent stay. We're glad to hear that you enjoyed the location and scenery, as well as the spacious rooms and comfortable beds. However, we apologize for the condition of the property and the outdated facilities, including the gym. Your comments are valuable, and we'll take them into consideration for future improvements. We appreciate your honesty and hope to have the opportunity to better serve you in the future. Sincerely, Peter PatelGeneral Manager

10/10 Excellent

Misael, San Antonio

Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 May 2024
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're glad to know that you enjoyed our amenities and services. We value your feedback and look forward to hosting you again for another great stay!Sincerely, Hotel Manager

4/10 Poor

Santa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The lady from the front was very unkind ,
Stayed 6 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our front desk staff. Providing exceptional customer service is our priority, and we regret that we fell short in this instance. Your feedback will be addressed with our team to ensure that all guests receive courteous and helpful service during their stay. We hope to have the opportunity to welcome you back in the future and provide you with the excellent service you deserve.Sincerely, Hotel Manager

4/10 Poor

Jonathan

Travelled with family
Disliked: Property conditions & facilities
Being a Wyndam property, I guess I expected more. There was a huge ugly cracked patch in the wall where the doorknob had broken the drywall. I guess the maintenance guys have never seen the plastic discs you can apply to the wall to protect it. My wife was excited to take a bath, but there was no stopper in the tub. There were also loose and broken tiles in floor of the bathroom. There were only two bath towels in the bathroom - I'm sure we could have asked for more, but im used to having at least 4 bath towels. There were no tissues in the tissue dispenser. The refeigerator leaned hard to one side and towards the front once the door was opened. I thought it was going to fall on the floor in front of me. Overall, just not as nice as I was expecting
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain at our property. We appreciate you bringing these matters to our attention, and we will address them with our maintenance and housekeeping teams to ensure they are resolved promptly. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you expected from a Wyndham property.Sincerely, Hotel Manager

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best price in town, very clean room. In good condition. Would definitely come back.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you found our hotel to offer the best price in town and that you were pleased with the cleanliness and condition of your room. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

jacob

Liked: Cleanliness, staff & service, property conditions & facilities
We need egg and sausage for breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Jacob,Thank you for your feedback! We'll certainly take your request for egg and sausage breakfast options into consideration as we continue to enhance our offerings. We appreciate your input and hope to provide an even more satisfying breakfast experience during your next stay with us.Sincerely,Hotel Manager

8/10 Good

Cole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place for a decent price
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Cole,Thank you for your feedback! We're glad to hear that you found our hotel to be a nice option at a reasonable price. Your satisfaction is important to us, and we appreciate your input. If there are any areas where you feel we could improve and earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely,Hotel Manager

10/10 Excellent

Max, North Las Vegas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was adequate furniture was kind of worn down bed was comfy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your positive feedback, Max! We're glad to hear that you found your room adequate and the bed comfy during your stay. We appreciate your comments about the furniture, and we'll certainly take them into consideration as we strive to maintain and improve our accommodations. We hope to have the opportunity to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 Good

Jessica

Rivertrail access
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you appreciated the river trail access during your stay. If there are any specific areas you feel we could improve upon to earn a higher rating next time, please feel free to share. We value your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Patricia

Mattress was terrible! No ice machine on main floor.
Stayed 21 nights in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the quality of the mattress and the absence of an ice machine on the main floor. Your comments are valuable, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay on your next visit.Sincerely, Hotel Manager

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience during your stay. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Shu Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the free bus service, restaurants, shopping centers, and more.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you enjoyed our convenient location near the free bus service, restaurants, and shopping centers. Your satisfaction is our priority, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Good

Cristina

Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Curt

Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for your perfect rating! We're thrilled that you had a great experience with us. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities
Needs work.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input and are committed to continually improving our services. If there are specific areas where you feel we can enhance your experience, please let us know. Your satisfaction is important to us, and we strive to ensure that each guest has a pleasant stay. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Elina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff, the room was dirty, dust & cob web under bed lamp, not vacuumed throughly , see through curtain had what it looked like food or dried up vomit, left darkening curtain hem torn and hanging, white paint or spackle on the wall by bed, No toilet paper or tissue, phone didn't work (unable to call front desk). We felt that management or owner doesn't want people to come back. Awful experience. Property has potential, needs major update.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest, Thanks for your stay at our hotel !!! We are sorry that your stay was not as per your expectations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded to management Hope your next stay will be a memorable experience. Please visit us again. Sincerely,Hotel Manager

4/10 Poor

Jilaine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Cracked window, beds creaking, leaking shower
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Jilaine,We apologize for the issues you encountered during your stay, including the cracked window, creaking beds, and leaking shower. Please know that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. Sincerely, Peter PatelGeneral Manager

2/10 Terrible

Ana laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any inconveniences you encountered during your stay. We take your feedback seriously and will work diligently to address the issues you mentioned to improve our services for future guests.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

6/10 Okay

Gene

Liked: Cleanliness
there needed to be few repairs to facilities in the room, but it was clean. there was not a box of tissue in the dispenser beneath sink
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be clean. We apologize for any maintenance issues you encountered and the absence of a tissue box. Your comments will be addressed to ensure a more comfortable experience for our guests in the future.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

6/10 Okay

Ruth

The area is charming. The property is quite rundown and the bathroom was barely adequate. The beds were comfortable and clean. The pool amd hot tub were clean.
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Ruth,Thank you for sharing your experience with us. We're glad to hear that you found the area charming and that the beds were comfortable and clean. However, we apologize for any disappointment with the condition of the property and the bathroom. Your feedback is important to us, and we'll address these issues to ensure a better experience for our guests. We're pleased that you found the pool and hot tub clean. We appreciate your input and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Peter PatelGeneral Manager

6/10 Okay

Mike

Disliked: Property conditions & facilities
The property smelled heavily of oriental food being cooked in the upper level.. There was no restaurant on-site the food was being cooked in rooms with the doors wide open as it is. There residents of the people who own and run the property..
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the odor of cooking permeating the property. We take guest comfort seriously and will address this issue promptly. Please rest assured that we will take steps to ensure a more pleasant experience for our guests in the future. Sincerely, Hotel Manager

4/10 Poor

William

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where to even start with this property. It’s old and outdated and has not been renovated at all. The keys for the doors took 5 minutes to work after trying every single way to get them to work just to avoid going back to the front counter. The building are all separate and all doors say “use key for entry.” None of those door were ever locked. The facility was falling apart. Literally ceilings falling down in the pool room. No towels at the pool, or phone to call the lobby. Windows locked in the open position when it’s 10 degrees outside because there is no air flow. Cold are coming in to continue to make it more steamy so it makes matters worse as the ceiling falls down and water drips from everywhere. Our rooms were falling apart. Holes on the wall, patched but never painted. Faucets just spun around and around and weren’t easy to figure out how to get hot or cold water. Door knobs were the same, falling off or just spun around and around and didn’t know if the door was locked or shut. The mattresses were harder than the floor. Would’ve been better sleeping in my car to be honest. Breakfast was only to every type of grain possible.. bagels, toast, muffins, cereal, waffles, oatmeal… but not a single ounce of protein, or fruits. List can go on and on.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear William,I'm sorry to hear about your disappointing experience at our property. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We apologize for the inconvenience caused by the door locks, lack of maintenance, and insufficient amenities. Rest assured, we take your concerns seriously, and we will address them with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back in the future with a much-improved experience.Sincerely, Hotel Manager

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place for a quick overnighter.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Guest,Thank you for choosing our hotel for your quick overnight stay. We're glad to hear that you had a great experience during your time with us. If there's anything we can do to improve and earn that extra star next time. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

4/10 Poor

Tori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your comments seriously. Please rest assured that we will address any areas of concern to improve our services for future guests. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Lynette

Travelled with family and small children
Liked: Staff & service, amenities
Pool and Hot tub were nice. Liked that it was pet friendly. The shower knob was very hard to turn on and off. The shower had used soap and shampoo bottle in it.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our pool and hot tub, as well as appreciated our pet-friendly policy. We apologize for the inconvenience you experienced with the shower knob and the oversight with the used soap and shampoo bottles. Your comments will be shared with our team for immediate attention and improvement. We hope to have the opportunity to welcome you back and provide a flawless experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Hayden

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Plenty of available parking. Clean rooms
Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our parking facilities plentiful and our rooms clean during your stay. Ensuring a comfortable and convenient experience for our guests is our priority, and we're glad we met your expectations in these areas. We appreciate your review and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Kyle

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
My room was very dirty. The soap used by the previous tenant was still in the shower, and there was hair on the bathroom floor. The vent cover on the Heater/Ac was missing and it was very dirty underneath it. The office chair was broken so it leaned to one side. The breakfast was quite special; coffee, cereal, toast, and bagels.....that's it. The Hot tub was decent, however when you turn the jets on they blast ice cold water for the first 30 seconds or so. It does start to warm up after that but the pool is quite cool for a bit. The bed was harder than my liking but that is probably personal preference. I have definitely stayed in worse hotels than this but it's definitely towards the bottom of the list for me.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the cleanliness issues and maintenance concerns you experienced during your stay. Your comments have been addressed with our team for immediate improvement. We regret any inconvenience caused and will strive to ensure a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your perfect rating on Hotels.com! We are thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We appreciate your support and hope to welcome you back for another wonderful stay.Sincerely, Hotel Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Guest,We're sorry to hear that your experience was disappointing. Your satisfaction is important to us, and we would appreciate more details about your concerns so we can address them. If there's anything specific that led to your dissatisfaction, please let us know, and we'll work to make improvements. We value your feedback and hope to have the chance to provide a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Needs new carpet and bedding was torn. But it was comfortable and great location and service.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you enjoyed the comfortable stay, great location, and excellent service. We appreciate your insights about the carpet and bedding and will take them into consideration for future improvements. If there's anything else you'd like to share or if there are specific areas we can enhance, please let us know. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Perry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I was told to cancel because when I showed up at 3:30pm I was disappointed because rooms were not ready. I spoke my truth and the lady didn’t approve of what I said. That’s why she cancelled my reservation. Still waiting for my refund from the hotel…😡
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Guest,We apologize for the inconvenience you experienced. Our team is investigating the situation, and we assure you that we take your concerns seriously. We appreciate your understanding and hope to have the opportunity to make amends on a future visit.Sincerely, Hotel Manager