Aerial view

Reviews of Ocean Club West

4 out of 5
Ocean Club West
Grace Bay at Leeward, Providenciales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Meredith Nicole, Westworth Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great!
Stayed 4 nights in May 2024
Response from Pamela on 27 May 2024
Thank you for your feedback. We're glad you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome time and everyone was friendly. One thing I would change is room selection, there’s no option for this and knowing which room you will be staying in.
Stayed 5 nights in May 2024
Response from Pamela on 24 May 2024
Thank you for your feedback. We appreciate the compliment on our staff. We're glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Darin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Beautiful beach, great excursions and good food.
Stayed 6 nights in May 2024
Response from Pamela on 22 May 2024
Thank you for your feedback. Great to hear you had a wonderful stay and enjoyed the food and fun. We hope to see you again in the future.

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our favorite hotel that we've ever stayed at! It was PERFECT but the highlights were the 30 second walk to the beach, screened in deck, washer & dryer (!!!), friendly staff, and the sweetest little cats who we fed during our stay. The central location was also perfect and in walking distance to food options, the grocery store, and various snorkel spots we visited!
Stayed 6 nights in May 2024
Response from Pamela on 20 May 2024
Thank you for your wonderful feedback! It sounds like you had a perfect stay! A 30-second walk to the beach is unbeatable, offering easy access to sun, sand, and relaxation whenever you desire. Having a screened-in deck is a great addition, providing a comfortable outdoor space without worrying about pesky bugs or insects.The inclusion of a washer and dryer is a fantastic convenience, especially for longer stays or if you're traveling with family. It takes away the hassle of finding laundry facilities elsewhere or packing excessive clothes. Thank you for your compliments on our staff with their warmth and helpfulness.Feeding sweet little cats during your stay adds a charming touch of companionship and care for local wildlife. It's those small, unexpected moments that often-become cherished memories.We're glad to hear you liked the central location of West, making it easy to explore and enjoy the surrounding area without needing to travel far. Being within walking distance of food options, a grocery store, and snorkel spots adds to the convenience and enjoyment of your vacation. We look forward to seeing you again in the future.

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10! Second time staying at Ocean Club West and will certainly be booking again! We stayed for our baby moon because we love how safe, welcoming, and the close proximity the resort did to shopping and restaurants. Couldn’t have booked a better stay then Ocean Club West!
Stayed 4 nights in May 2024
Response from Pamela on 20 May 2024
Thank you for your wonderful feedback. Congratulations on your upcoming bundle of joy! Nice to hear you found our resort safe and welcoming. We hope to see you again in the future.

10/10 Excellent

Istvan

I like everything!
Stayed 8 nights in May 2024
Response from Pamela on 20 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most definitely will rebook with Ocean club West on my next vacation! Perfect location!
Stayed 7 nights in May 2024
Response from Pamela on 20 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay and will be returning. We look forward to seeing you again!

10/10 Excellent

Sandra A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Pamela on 13 May 2024
Thank you for your feedback.

8/10 Good

Cathy Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shopping and dining
Stayed 7 nights in May 2024
Response from Pamela on 13 May 2024
Thank you for your feedback.

8/10 Good

Joseph E

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff! Restaurant is good. Used shuttle to East 3 times.
Stayed 7 nights in May 2024
Response from Pamela on 8 May 2024
Thank you for your feedback. We're glad to hear you enjoyed your stay and appreciate your compliment on our staff. It's nice to hear you took advantage of our complimentary shuttle. We hope to see you again in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 7 nights in Apr 2024
Response from Pamela on 9 May 2024
Thank you for your feedback.

8/10 Good

Peter

Liked: Cleanliness, staff & service
We love the location of the property. The only issue we had was that the TV's and phone in the unit were not working properly
Stayed 2 nights in Apr 2024
Response from Pamela on 7 May 2024
Thank you for your feedback. We're glad to hear you enjoyed your stay and hope you called the front desk about the issue with your phone and TV. We hope to see you again in the future.

8/10 Good

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are lovely and very helpful. Property is well kept. Love the beach area. Prices for food and beverage are on the higher end, as expected.
Stayed 4 nights in Apr 2024
Response from Pamela on 3 May 2024
Thank you for your feedback. We're glad you enjoyed your stay, and we appreciate the compliments on our staff and property. We hope to see you again in the future.

8/10 Good

IRIS, Chicago

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
It was ok
Stayed 5 nights in Apr 2024
Response from Pamela on 3 May 2024
Thank you for your feedback.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Pamela on 29 Apr 2024
Thank you for your feedback.

10/10 Excellent

Robin L

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean Club West is a wonderful place to spend time in Turks. The staff is wonderful and the property is beautiful. Access to beach and pool are the best.
Stayed 6 nights in Apr 2024
Response from Pamela on 26 Apr 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay and appreciate the kind words about our staff and resort. We hope to see you again in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Pamela on 26 Apr 2024
Thank you for your feedback.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Pamela on 22 Apr 2024
Thank you for your feedback.

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were okay. Had to have someone fix our fan 2x and TV. Not enough chairs around the pool. Otherwise our stay was great!
Stayed 4 nights in Apr 2024
Response from Pamela on 15 Apr 2024
Thank you for your feedback.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Pamela on 11 Apr 2024
Thank you for your feedback.

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of five plus Grandma loved our stay at OCW. We were celebrating 3 milestone birthdays - one of which was Granny turning 80 - and booked a beachfront unit - requesting a short distance to beach and lower unit to accommodate Granny. They couldn't have given us a better unit (Unit 111) - it was so convenient for her and really enabled us to fully enjoy our stay. It was a ground floor unit steps away from the restaurant and beachfront. Our 14, 13 and 9 year old had a lot of fun too. Our first visit to TCI - and it is so beautiful there. We loved the beach time, the water and multiple times made use of the resort kayaks and paddle boards. We only had a 3 night stay and rarely left the property, we ate at the on-site restaurant, Solana multiple times and it was great. We also absolutely loved the beach bar with swings for sitting. It was so convenient to order lunch there and get drinks right on the beach - our kids loved the virgin cocktails and even the lemonade, my 9 year old said it was the best lemonade she ever had. The food was good there too. The pool was also very nice. Our room was clean and nice, not luxury feel but still very nice. There are some higher end resorts on either side which we did take the liberty to walk around but something about OCW seemed nicer to us. Everything was so convenient and the staff was great. We really enjoyed our stay. It was one of our best vacations ever. I only wish we had more time there. Thank you OCW for a great stay!!
Stayed 3 nights in Apr 2024
Response from Pamela on 6 Apr 2024
Thank you for your wonderful feedback! It sounds like you had an absolutely fantastic time celebrating your family's milestone birthdays at Ocean Club West in Turks and Caicos! Staying in Unit 111 must have been perfect for Granny, being so close to the beach and restaurant. It's wonderful that the accommodation was not only convenient but also enabled your family to fully enjoy every moment of your stay.The fact that your children had a lot of fun, especially with activities like kayaking and paddle boarding, shows what a great family-friendly destination TCI is. And our beach bar with swings sounds like a hit for everyone, with tasty drinks and meals right by the water. It's lovely to hear that your kids enjoyed the special drinks and lemonade so much!Even though you had a short stay, it's clear that you made the most of every moment without needing to leave the property much. The convenience, friendly staff, and overall experience made it a standout vacation for your family. It's always a sign of a great trip when you wish you had more time there. Hopefully, you'll have the chance to return to OCW for another amazing vacation in the future!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed here for a week. We really enjoyed the layout of the hotel, the room was clean and we used the kitchenette quite a bit during our stay. Everything can be expensive so utilize the grocery store in walking distance and get a few snacks and/or breakfast and lunch items there to help out with pricey dining options. The staff was always friendly and helpful. The beach was amazing. Fantastic location and walkable to everything. This hotel is not the "finest" hotel per se but I would rank it at the top due to vibe and overall experience. If you want to feel like you are in T&C instead of just another fancy hotel on a beautiful beach, consider this spot. It really feels authentic. When you stop by the restaurant for breakfast ask for Monique - she is just a wonderful person and started our day with a warm smile every day. We will be coming back here for sure!
Stayed 7 nights in Mar 2024
Response from Pamela on 6 Apr 2024
Thank you for your wonderful feedback! It sounds like you and your daughter had a wonderful time at our resort. The layout and cleanliness seem to have made a great impression, and having a kitchenette is always handy for longer stays. It's also smart to take advantage of nearby grocery stores to save on dining costs.The friendliness of our staff and the beautiful beach location really added to your experience. It's nice to hear that you felt our hotel has a genuine vibe that captures the essence of the Turks and Caicos Islands. Monique sounds like she made a positive impact on your mornings with her warm hospitality. It's clear you had such a good time that you're already planning a return visit! When you find a spot that feels authentic and welcoming, it's definitely worth going back to. We look forward to seeing you again in the future.

6/10 Okay

Kristan

Travelled with partner
Liked: Cleanliness
Staff was rude!! When checking in, the front desk was really specific about using a certain card they issue you with your room number to charge things to your room. When checking out there were extra charges on my room that I didn’t make. The entire stay I paid cash for everything, not once did I charge something to my room. Apparently if you know your room number you can charge anything without that special card. So be careful bc staff doesn’t check for those cards and people can easily charge things to your room.
Stayed 3 nights in Mar 2024
Response from Pamela on 1 Apr 2024
Thank you for your feedback. It sounds like you've had a mixed experience with your accommodation. The spaciousness of the room was a positive aspect.Transparency regarding charges, especially at the beach bar, is crucial for customer satisfaction. The limitations of our pool, particularly in depth and width, might not meet the expectations of all our guests. However, it's positive to hear that the tennis court was enjoyable. .

8/10 Good

Vreddhi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The price you pay for this place is too high. We have seen better quality rooms for this price in other countries. These ppl have to learn. The room is quite spacious and is like a mini home. However they don’t use any air fresheners and it makes the room kinda smelly. They don’t give early check ins. The bar at the beach tries to rip you off, by not disclosing the charges for a customized drink upfront. The pool is kinda made for kids with just 4ft in depth, a 5ft space exists which is like only 20ft wide. The beach is not that shallow which is not their problem though. Tennis court is good. Cycling around the area is kinda ok. Some staff at reception are great and some answer only to the point :)
Response from Pamela on 1 Apr 2024
Thank you for your feedback. We're glad you found your suite to be spacious and comfortable. We're sorry to hear of some of the disappointments during your stay. Your comments will be forwarded to management.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 5 nights in Mar 2024
Response from Pamela on 29 Mar 2024
Thank you for your feedback.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Ocean Club West. The staff and facilities were great and the location on beautiful Grace Bay Beach and close to shops was excellent. The only two inconveniences we encountered were that we booked a one bedroom with a pullout couch and there was no pull out couch. Luckily, we only needed a bed for one and a rollaway was brought immediately by TC who was awesome! I would also say that the internet in the unit was weak unless you were in the one back bedroom. Otherwise, we were happy with the unit. This property is great for a family stay!
Stayed 6 nights in Mar 2024
Response from Pamela on 19 Mar 2024
Thank you for your feedback. It sounds like you had a mostly enjoyable experience at Ocean Club West! It's wonderful to hear that you found our staff and facilities to be great, and that the location on Grace Bay Beach was excellent for you. It's also fantastic that TC was able to promptly assist you with the rollaway bed.While it's unfortunate that there was a discrepancy with the pullout couch in your room, it's fortunate that it didn't cause too much inconvenience for your stay. We hope to see you again in the future.

8/10 Good

taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Landscaping and the lights were beautiful. The beach of coarse was amazing!! Food portions were small for dinner for the price.
Stayed 7 nights in Mar 2024
Response from Pamela on 19 Mar 2024
Thank you for your feedback. We're happy you enjoyed your stay with us. We appreciate the compliments on our landscaping and lights. We hope to see you again in the future.

8/10 Good

Carleen

Liked: Cleanliness, property conditions & facilities
Response from Pamela on 12 Mar 2024
Thank you for your feedback.

10/10 Excellent

heidi

Stayed 7 nights in Mar 2024
Response from Pamela on 31 Mar 2024
Thank you for your feedback.

10/10 Excellent

Chante, san antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet, safe, and relaxing.
Stayed 3 nights in Jan 2024
Response from Pamela on 26 Feb 2024
Thank you for your feedback. We're glad you enjoyed your stay and hope to see you again in the future.

6/10 Okay

yan

Travelled with family
Liked: Cleanliness, property conditions & facilities
NO welcome drinks! Around pool area, my mother was questioned by two staffs if she was a guest of resort. Those two staffs tried to kick her out because they wanted give chaise lounge chairs to other four white people. Those chaise lounge chairs were NOT served first come first serve and no time restriction. This is not a way to treat a guest.
Stayed 4 nights in Feb 2024
Response from OCR Management on 4 Mar 2024
I appreciate your feedback. While we typically do not advertise welcome drinks, we sometimes provide a refreshing welcome juice at the reception when available. I apologize for not having any available during your check-in. Our goal is to ensure all our guests feel welcome, and we do not discriminate in any way. If you would like to provide more details about the chaise lounge incident, please feel free to contact us directly. We hope to hear from you soon.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Worry-Free Vacation
This was our second stay at Ocean Club West, and it was fabulous! The staff is friendly and helpful, and they go above and beyond to provide exemplary service. The accommodations are spacious, the beds are very comfortable, and the buildings and grounds are meticulously maintained. We can't wait to go back again!
Stayed 5 nights in Feb 2024
Response from Pamela on 14 Feb 2024
Thank you for your wonderful feedback, It's wonderful to hear that you had such a positive experience during your second stay at Ocean Club West! It sounds like the staff's friendliness and commitment to excellent service made a significant impact on your visit. The comfortable accommodations, spacious rooms, and well-maintained grounds undoubtedly contributed to a fantastic overall stay. It's always a great sign when guests are eager to return, indicating a high level of satisfaction. Thank you for sharing your positive feedback, and I hope your next visit is just as enjoyable as the previous ones!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property. Perfect place to relax and enjoy.
Stayed 6 nights in Jan 2024
Response from Pamela on 8 Feb 2024
Thank you for your feedback. Nice to hear you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excellent

ZAFER

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 5 nights in Jan 2024
Response from Pamela on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked on a recommendation. It was everything we expected and more.
Stayed 7 nights in Jan 2024
Response from Pamela on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Pamela on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Lusiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Pamela on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the best part!
Stayed 7 nights in Jan 2024
Response from Pamela on 25 Jan 2024
Thank you for your feedback.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 6 nights in Jan 2024
Response from Pamela on 15 Jan 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

James H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third visit to the Turks and Caicos and our first stay at ocean Club West. The property was excellent! Wonderful room, perfect beach front, and dinning options all around. The one area that needs definite change its the properties restaurant. The food quality was just ok but the service at the restaurant needs to be addressed. Unlike Ocean Club, (East), there is literally no beach service for food and beverages while on the beach. Other resorts in the area offer this and it is something that needs to be improved upon. Please not that the staff at the restaurant was very friendly and helpful, but it was understaffed. An a bright note, the bell men Emell and TC were amazing, personable, and full of knowledge about the surrounding businesses. Again, we love the resort and its staff.
Stayed 5 nights in Jan 2024
Response from Pamela on 15 Jan 2024
Thank you for your wonderful feedback! It's great to hear this was your third visit at our resort. I am forwarding your feedback about beach service as many guests have been asking as well. We appreciate your kind words on our helpful staff, especially the bell men Emell and TC. We hope to see you again in the future.

6/10 Okay

Lisa

Stayed 4 nights in Dec 2023
Response from Pamela on 15 Jan 2024
Thank you for your feedback.

8/10 Good

Amberlynne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Pamela on 9 Jan 2024
Thank you for your feedback.

8/10 Good

Amy

Stayed 2 nights in Dec 2023
Response from Pamela on 25 Jan 2024
Thank you for your feedback.

8/10 Good

Blake

Stayed 7 nights in Dec 2023
Response from Pamela on 29 Dec 2023
Thank you for your feedback.

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach furniture was a bit outdated. Staff were phenomenal
Stayed 4 nights in Dec 2023
Response from Pamela on 28 Dec 2023
Thank you for your feedback.

8/10 Good

Prasanna K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at a great location with all you need in a walkable distance. Amazing beach service staff!
Stayed 3 nights in Dec 2023
Response from Pamela on 27 Dec 2023
Thank you for your feedback. We're glad to hear you enjoyed your stay and felt Ocean Club West was a great location with everything you need in walkable distance. We appreciate the compliment on our beach service and hope to see you again in the future.

10/10 Excellent

Brady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Pamela on 20 Dec 2023
Thank you for your feedback.

10/10 Excellent

Richard Albert, myrtle beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and beach
Stayed 6 nights in Dec 2023
Response from Pamela on 19 Dec 2023
Thank you for your feedback. We appreciate your compliment on our grounds and hope to see you again in the future.

10/10 Excellent

LaShante

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Ocean Club West for our first trip to the Islands. Everything from beginning to end was amazing! The staff was exceptional, going above and beyond to make our trip enjoyable. Special shout out to the bell men who made everything so effortless with all of our luggae. The room was spacious and clean. The area was within walking distance to everything in Gracebay, and the resort has connections with taxi services if you plan to travel outside of the area. We definitely recommend this establishment.
Response from Pamela on 20 Dec 2023
Thank you for your wonderful feedback! So nice to hear this was your first trip to Turks and everything from beginning to end was amazing. We appreciate the compliments on our staff and look forward to seeing you again in the future.

10/10 Excellent

Rachel

Stayed 4 nights in Dec 2023
Response from Pamela on 12 Dec 2023
Thank you for your feedback.