Search Hotels Near Promenade, San Benedetto del Tronto

"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"We were scheduled for 2 nights but because of a train strike we needed to extend for an additional night. They accommodated us with a smile!!! Great staff!!"

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"It was in a great location a little 2min walk to beach Staff were excellent very welcoming and accomodating, we asked for late check out , no hesitation Great breakfast spread Would highly recommend!"

"Internet 0 in my room. When I ask for help at front desk he just waved his hand and walked away. I had to come downstairs to use phone. Room was nice but very Thin walls. Breakfast was very good but the manger was rude. He had a domineering attitude and in the 3 days I was there he never spoke. When I left the property he only said good buy. I in tern never looked at him and left. Would not stay there again. The first woman who registered me was wonderful. Gave me suggestions, made me feel welcomed. She should have been the MANGER. "