Princess Cays Trip

The staff were nice very welcoming, the property is beautiful very well maintained. the only thing that I wasn’t happy with was not being able to find a chair on the beach or pool area that was available and not broken, we got lucky 3 days out of 6 , we ended up going to another beach area and renting out some chairs , I’m not happy that there’s a resort fee being charged when this was a major problem not only for me but for other guest I wasn’t the only upset guest also want to mention the cruise ship people also making reservations to use the facilities and that’s makes it even a bigger problem. They really need to focus more on the guest before selling day passes they need to make guest a priority if they want people to leave satisfied. This was really frustrating and feel it’s unfair . There should be a resort fee !!!

Rooms were very nice and clean. Property was really well kept and clean. Excellent service. The pools were kind of empty and not super sunny for vacation lying out. Beach was kind of dull, not a lot going on at the pool or beach. Restaurants were good but very expensive.

Very good place to stay! The staff is super friendly.

Very well appointed condo. Views are incredible. Beach area is small but lovely. Infinity pool was great and perfectly heated. Wonderful pickleball and paddle court that’s surrounded by beautiful foliage and open 24hrs. Staff was helpful and accommodating of our needs for a late checkout.

The hotel was beautiful, however there were a few details that were overlooked and some water issues. The whole week we were there we did not have hot water in the shower and were told it was because of the high occupancy. There were also some basics in the room that were missing such as wineglasses, corkscrew and when we asked we were told there would be a delivery charge to get them. The bathrooms at the beach/pool that are shared with the Reef were out of order because they had low water. Garnishes on drinks were missing some days because they “ran out” and it often felt overcrowded with cruise ship guests. The staff however were very friendly and helpful.