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Reviews of Sandman Signature Prince George Hotel

3.5 out of 5
Sandman Signature Prince George Hotel
2990 Recplace Drive, Prince George, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1007 reviews" "
Rating 8 - Good. 316 out of 1007 reviews" "
Rating 6 - Okay. 124 out of 1007 reviews" "
Rating 4 - Poor. 68 out of 1007 reviews" "
Rating 2 - Terrible. 44 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only issue was the brewhouse had a concert till very late, so i couldn't get to sleep.
Stayed 2 nights in May 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Exterior of building becoming run down. Otherwise great experience.
Stayed 1 night in May 2024
Response from Front Desk Team on 24 May 2024
Thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback and and working on the renovations of our hotel. We hope to welcome you back again in the future.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Brewhouse right there.
Stayed 1 night in May 2024
Response from Front Desk Team on 24 May 2024
Thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
I like to eat at restaurant. Rest from long driving. It was a good cool weather!
Stayed 1 night in May 2024
Response from Front Desk Team on 23 May 2024
Thank you for your taking your time out to leave us a 5 star review. We're thrilled to hear you enjoyed your stay with us and look forward to your next visit.

6/10 Okay

Al

Business traveller
Convenient location
Stayed 2 nights in May 2024
Response from Front Desk Team on 23 May 2024
Thank you for your taking your time out to leave us a review. We're thrilled to hear you enjoyed your stay with us and look forward to your next visit.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Yup
Stayed 1 night in May 2024
Response from Front Desk Team on 23 May 2024
Thank you for your taking your time out to leave us a review. We're thrilled to hear you enjoyed your stay with us and look forward to your next visit.

8/10 Good

Randolph, Markham

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and room was very clean. Convenient to restaurants around with good customer service.
Stayed 4 nights in May 2024
Response from Front Desk Team on 23 May 2024
Thank you for your taking your time out to leave us a review. We're thrilled to hear you enjoyed your stay with us and look forward to your next visit.

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Front Desk Team on 16 May 2024
Thank you so much for taking the time to leave a review of your stay at the Sandman Signature in Prince George. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were amazing. The hotel was very clean as well.
Stayed 1 night in May 2024
Response from Front Desk Team on 13 May 2024
Thank you for your review. Hope to see you soon.

10/10 Excellent

Derrick

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in May 2024
Response from Front Desk Team on 13 May 2024
Thank you for your review. Hope to see you soon.

8/10 Good

robert

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I have mobility problems and our room was at the end of the hall. Next stay I will have to inform them ahead of time. My fault
Stayed 2 nights in May 2024
Response from Front Desk Team on 4 May 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful pleasant staff, clean, and nice generous size room
Stayed 1 night in Apr 2024
Response from Front Desk Team on 1 May 2024
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us and that our staff was helpful and room was clean. We look forward to welcoming you back in the future!

10/10 Excellent

Rachelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re always so accommodating
Stayed 1 night in Apr 2024
Response from Front Desk Team on 1 May 2024
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us. We look forward to welcoming you back in the future!

10/10 Excellent

Heather

Stayed 1 night in Apr 2024
Response from Kartik- Guest Service Manager on 19 May 2024
Thank you so much Heather for your review. Hope to see you soon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and staff
Stayed 1 night in Apr 2024
Response from Front Desk Team on 27 Apr 2024
Thank you so much for taking the time to leave a review. We are delighted to hear that you had a pleasant stay. We appreciate your feedback. We would love to have you back.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, amenities
The staff were excellent (front desk and housekeeping)!! The definition of customer service and hospitality. The exterior of the building needs repair. People smoke and providing ashtrays would reduce the butt litter in and around the hotel. Solid 3 star experience.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 27 Apr 2024
Thank you so much for taking the time to leave a review. We are delighted to hear that you had a pleasant stay. We appreciate your feedback. We would love to have you back.

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pillows were terrible. Made for a rough sleep. Sent to the wrong room on check-in, just an inconvenience, but still.... Shower head was really wild.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 27 Apr 2024
We apologize for the inconvenience you had to face during your stay with us. We aim to improve our amenities. Thank you for bringing this to our attention.

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service
Was a good stay over all - will be back
Stayed 1 night in Apr 2024
Response from Front Desk Team on 27 Apr 2024
Thank you so much for taking the time to leave a review. We are delighted to hear that you had a pleasant stay. We appreciate your feedback. We would love to have you back.

6/10 Okay

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us. We look forward to welcoming you back in the future!

2/10 Terrible

steve

Stayed 2 nights in Apr 2024
Response from Front Desk Team on 13 May 2024
Thank you for taking the time to leave a review. . We apologize for any inconvenience you experienced with your stay

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall a nice hotel. Pool was very cold though and the area was not very cleaj
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for taking the time to leave such a positive review of our hotel. We are delighted to hear that you enjoyed your stay with us. We really apologize for the inconvenience you have faced because of the pool temperature and cleanliness and we thank you for bringing it to our attention as we strive in providing best customer service. We look forward to welcoming you back to Prince George in the future.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us. We look forward to welcoming you back in the future!

8/10 Good

Jeromy

Stayed 1 night in Apr 2024
Response from Front Desk Team on 13 May 2024
Thank you for your review. Hope to see you soon.

6/10 Okay

Carla

Travelled with partner
Liked: Staff & service
Beds were very uncomfortable, furniture in room was dirty and stained, rugs in room and furniture could be updated
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 20 Apr 2024
We apologize for any inconvenience you experienced with the condition of the rooms. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the suites and it was perfect! Beds were comfortable and bathtub was beautiful. Only complaint I have is that the shower head sprayed everywhere and it was almost impossible not to get the floor wet.
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on 20 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found your suite to be perfect and that you enjoyed the comfort of the beds and the beauty of the bathtub.We sincerely apologize for the inconvenience caused by the shower head spraying everywhere. Your feedback is invaluable to us, and we will certainly address this issue to ensure that future guests have a seamless and enjoyable experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Tracey

Very run down
Stayed 1 night in Apr 2024
Response from Front Desk Team on 21 Apr 2024
We apologize for any inconvenience you experienced with the condition of the hotel and rooms. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.

10/10 Excellent

Janet, Fort St John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, comfortable
Stayed 1 night in Apr 2024
Response from Front Desk Team on 19 Apr 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you loved your stay with us. We look forward to welcoming you back for another stay!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, the room was clean.
Stayed 14 nights in Apr 2024
Response from Front Desk Team on 19 Apr 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you loved your stay with us. We look forward to welcoming you back for another stay!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 15 Apr 2024
Thank you for your review. Hope to see you soon

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and kind as usual
Stayed 1 night in Apr 2024
Response from Kartik- Guest Service Manager on 14 Apr 2024
Thank you for your positive review. Hope to see you soon

10/10 Excellent

Elliott

Front desk was helpful when needed
Stayed 1 night in Apr 2024
Response from Kartik- Guest Service Manager on 14 Apr 2024
Thank you for your positive review. Hope to see you soon

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on 14 Apr 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

LAMAR

Stayed 1 night in Apr 2024
Response from Front Desk Team on 1 May 2024
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us. We look forward to welcoming you back in the future!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 11 Apr 2024
Thank you for choosing Prince George Sandman Signature as your go-to hotel and for acknowledging our staff's efforts to ensure your comfort. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Thomas

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk Team on 11 Apr 2024
Thank you for choosing Prince George Sandman Signature as your go-to hotel and for acknowledging our staff's efforts to ensure your comfort. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back.

4/10 Poor

Jessie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 8 Apr 2024
We apologize for the negative experience you had at our hotel.

8/10 Good

Diana

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Trish - Guest Service Manager on 9 Apr 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

8/10 Good

Richene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Getting dated but still very comfortable
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on 7 Apr 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

Eva, Smithers

Stayed 1 night in Apr 2024
Response from Front Desk Team on 25 Apr 2024
Thank you for taking your time to leave us a review. We're thrilled to hear about your positive experiences and look forward to welcoming you back soon! Have a wonderful day!

8/10 Good

Coral

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was roomy and bright
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on 5 Apr 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on 5 Apr 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean. The pool area was always dark, I guess it was broken which is sad as I was hoping to go there.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 4 Apr 2024
Thank you for the positive review. Hope to see you soon.

10/10 Excellent

Haley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 2 Apr 2024
Thank you for taking the time to share your feedback.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy experience with guest running around the halls at 2AM and smashing about their rooms. It looked like at one time it was a nice hotel, but it has been noticeably abused. Which makes perfect sense if guests are allowed to be complete idiots.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 2 Apr 2024
Hello Andrew,We apologize for the inconvenience you had during your stay. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.

8/10 Good

Christine

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 2 Apr 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Omar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 2 Apr 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed later check out to relax
Stayed 1 night in Mar 2024
Response from Front Desk Team on 1 Apr 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Mar 2024
Response from Kartik - Guest Service Manager on 18 Mar 2024
Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here. Thanks again

8/10 Good

Azar, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and service
Stayed 2 nights in Mar 2024
Response from Kartik - Guest Service Manager on 18 Mar 2024
Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here. Thanks again