Dear Jessica, thank you for taking the time to leave us a review!! We strive to provide exceptional service and comfortable experience for all our guests. We look forward to welcoming you back on your next visit for another 5-star experience.

Thank you, Penny, for staying with us and for taking the time to share your experience with us. We are sorry to hear from you as we did not get any complaint from you during your stay. Please give us a call at 250-563-8131 as we need to know briefly where we fell short.

Thank you so much, Charles, for your 5-star review! We're thrilled to hear that you had a great experience. Your support means the world to us, and we look forward to serving you again soon!

Dear Patrick, thank you for sharing your feedback with us. We appreciate your comments and apologizes for any inconvenience you experienced during your stay. We will take your concerns into consideration for future improvements. If you decide to give us another chance in the future, we hope to exceed your expectations.

Dear Bambi, we are sorry to hear about your experience. We aim to provide comfortable stay for all our guests, we apologize if we fell short of your expectations. We would love to see you again for better experience. Thank you!

Dear Harley, thank you for taking the time to leave us a review. We apologize for the inconvenience with the room size. Please know we have several other room types available to choose from. We hope to see you again soon.

Thank you, Rachel, for your feedback. We're sorry to hear about the issue with the door. We'll address this immediately to ensure it doesn't happen again. We appreciate your understanding and hope to provide a better experience on your next visit.

Hello Kara, thank you for taking the time to leave us a review. We are sorry that your stay was not what you expected. Apologies for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. We value your feedback and hope that you can give us an opportunity to serve you better next time.

Thank you, Gene, for your feedback! We're glad you found the location convenient with a good selection of nearby restaurants. We hope to welcome you back for an even better experience next time!

Hello Ali, thank you for your wonderful 5-star review. We really appreciate your feedback and hope to see you again soon!

Hello David, thank you for your feedback. Please be informed that as per our investigation, the deposit has been reimbursed from the hotel's side on the day you checked out. However, sometimes it takes two to five business days depending on your bank operator. Kindly give us call at 250-563-8131 so that we can provide you with the reimbursement approval code. Please accept my sincere apologies if we didn't meet your expectations in terms of hospitality. Thank you again. GSM-Hiya.M

Hello Holly, thank you for giving us a review about your stay. We deeply regret about the noise disturbances you faced from the neighboring guests. In terms of parking space, we will take your feedback into consideration and please know that we do have underground spacious parking for our guests. We value your feedback and will use it to improve our services and ensure that future guests have a better experience. Thank you for taking the time to bring these issues to our attention. We hope you visit us soon again! GSM-Hiya.M

Dear Janice, thank you for taking the time to leave us a review. We are thrilled to hear that you found our location and onsite restaurant convenient and easy for your stay. We apologize for the trouble you had with parking, please know that we have 3 parking lots and an underground parking. We have several other room types with different views for your comfort. We hope to see you again! GSM-Hiya.M

Hello Helene, thank you for writing us a feedback on your experience with us! We apologize for the inconvenience caused due to our credit card machines, rest assured they are now operating well. We hope to have the opportunity to welcome you back in the future. GSM-Hiya.M

Dear Travis, thank you for your feedback! We understand the importance of a convenient location for our guests and appreciate your feedback on our hotel's location. Thank you for your positive comment about our clean rooms. Although, we apologize about people smoking weed outside your room. We do have designated smoking areas, and guests are requested to smoke at least 10 meters from doors. Looking forward to welcoming you again! GSM-Hiya.M

Dear Lida, we are thrilled to hear that you found the accommodation clean and comfy as well as our staff friendly. We appreciate your feedback and look forward to welcoming you back again! GSM-Hiya.M

Hi Gary, Wow! Thank you so very much for the 5-star review! I shared this with our team and it made everyone’s day. We really appreciate when our guests take time out of their day to give us such a glowing rating. GSM-Hiya.M

Hello Leslie, thank you for your feedback. We are glad to hear that you had a great experience with us. We look forward to seeing you again! GSM-Hiya.M

Hello Sara, thank you for leaving us a review. We are happy to know that you found our rooms and bed cozy and comfortable. We hope to see you again soon! GSM-Hiya.M

Dear Scott, "Thank you for your kind words! We are thrilled to hear that our staff provided you with an excellent experience and were able to assist you with all your questions. We appreciate your feedback and look forward to welcoming you back soon!"

Hello Mike, thank you for leaving a review. We apologize for the inconvenience caused by the limited full sized vehicles parking and will take your feedback into consideration. We hope you visit us soon again! GSM-Hiya.M

Hello Amber, thank you for your wonderful 5-star review. We really appreciate your feedback and hope to see you again soon! GSM-Hiya.M

Dear Eli, Thank you for staying with us and for taking the time to share your experience with us. We are sorry that we did not meet your expectations. Please allow us to show you our hospitality one more time. GSM-Hiya.M

Thank you so much for your glowing review! We are thrilled to hear that you and your family enjoyed your stay with us. We can not wait to welcome you back when you are in the city again. Safe travels unit then! See you soon!

Thank you for sharing your feedback. We are glad to hear that you had a positive experience with our front staff and we apologize for the disappointing service you encountered elsewhere. We will forward your review to Denny's for addressing the issue. Denny's might contact you shorty. Thanks again!

Thank you for sharing your honest feedback. We apologize for the inconvenience you experienced with the cleanliness of the room and the noise from the hot tub. We will address these issues to ensure a better experience for our guests in the future.

Thank you for your feedback! We are glad to hear you found our staff accommodating during your stay. We are always striving to improve and hope to exceed your expectations on your next visit.

Thank you so much for your glowing review! We are thrilled to hear that you found our parking and check-in process easy, room impeccably clean and our staff friendly. We appreciate your feedback and hope to welcome you back again soon!

Dear Dennis, thank you for your feedback. We apologize that the room size did not meet your expectations. We will take this into consideration for future improvements. Please be advised that we do have suite rooms available with spacious space. Please let us know for future, we would be happy to assist your request.

Hello Nathan, I'm glad we had the chance to discuss about your recent stay at our property over the phone. As you mentioned that you did not encounter any issues during your stay, and everything was great. Could you please update your rating from two stars to five stars based on your positive experience? We would be happier to see your realistic experience. Thank you!

Dear Janice, thank you for taking the time to leave us a review!! We strive to provide exceptional service and comfortable experience for all our guests. We look forward to welcoming you back on your next visit for another 5-star experience.

Hello Brent, thank you for taking the time to give us a bright 5-start review. We hope to see you again! GSM-Hiya.M

Thank you for your kind words about our staff!! We strive to provide excellent service to our customers. We appreciate your feedback and look forward to serving you again soon.

Thank you for sharing your feedback! We are glad to hear that you found our staff helpful and friendly. We appreciate your comments about the need for updates and apologize for any inconvenience with the door lock and restroom. We will address these issues promptly to improve our guest's experience.

Dear Mohammed, I'm sorry to hear that you had a negative experience. We take all feedback seriously and would like to learn more about what went wrong so we can improve. We did few calls, unfortunately we were unable to get a hold of you. Could you please provide additional details so we can address them appropriately?

We are glad to hear that you enjoyed your stay with us and that we could accommodate your needs. We appreciate your feedback and hope to welcome you back with your dog.

Thank you so much for your 5-star review! We are delighted to hear that you had positive experience. Your feedback is invaluable to us, and we look forward to serving you again in future. Thanks again!

Dear Megan, thank you for taking the time to share your feedback. We appreciate your honest review and would love to hear more about your experience to help us improve. We value your feedback and hope to provide a better experience in the future to meet 5 stars!

Dear Jon, thank you for taking the time to leave us a review!! We strive to provide exceptional service and comfortable experience for all our guests. We look forward to welcoming you back on your next visit for another 5-star experience.

Hello Catherine, thank you for taking the time to give us a review and for giving us a perfect score. We are glad to hear that you enjoyed your stay, and we look forward to welcoming you back again. GSM-Hiya.M

Hello Joshua, just wanted to say a quick thank you for the recent review. Your feedback is very important to us as it helps us improve our services. We look forward to welcoming you again in the future. GSM-Hiya.M

Dear Brittany, thank you for sharing your experience with us. We apologize for the inconvenience you experienced upon check-in. As per Sandman standards and policies it is mandatory to have a valid credit card for incidentals of 200. And the reservation was made through Expedia, which is why you were able to review our property via their platform. Again, please accept our sincere apologizes for any inconvenience caused by our side.

Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us and found our staff friendly. We hope to have the pleasure of welcoming you back soon!

Thank you for your kind review, Colleen. We are delighted to hear that you have enjoyed the hospitality and great service provided by Valerie. We look forward to welcoming you back on your next visit. GSM-Hiya.M

Hello Rilley, Thank you for the 5-star review! We really appreciate when our guests take time out of their day to give us such a glowing rating. We look forward to welcoming you back in the future. GSM-Hiya.M

Hello Robert, thank you for taking the time to share your positive experience with us. We are glad to hear that you find our rooms clean and pool enjoyable. We look forward to welcoming you again in the future. GSM - Hiya.M

Thank you for taking the time to share your feedback with us. We appreciate your honesty and strive to improve our services to provide a wonderful experience for our customers. If there is anything specific you think we could do better, we would love to hear it!

Hello Brent, we apologize that we did not align with your expectations, and we truly are very sorry for the poor experience you had during your stay. Please come visit us one more time, and we would provide you with the best service as per our standards. - GSM-Hiya.M