Exterior

Reviews of Pomeroy Inn & Suites Prince George

3.5 out of 5
Pomeroy Inn & Suites Prince George
2700 Recplace Drive, Prince George, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 73 out of 1004 reviews" "
Rating 4 - Poor. 50 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tammi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is beautiful and the staff has been amazing! They really do make you feel at welcome and at home.
Stayed 3 nights in May 2024
Response from Gail Canlas on 24 May 2024
Hello Tammi,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. Your positive feedback means the world to us, and we will be sure to share your compliments with our team.We look forward to welcoming you back to our hotel in the future. If there is anything more we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good distance from everything we needed
Stayed 1 night in May 2024
Response from Gail Canlas on 22 May 2024
Hello Jason,Thank you for your feedback. We are glad to here that you liked our location. We hope to see you again on your next visit to PG.

10/10 Excellent

leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in May 2024
Response from Gail Canlas on 22 May 2024
Hi Leslie,Thank you for the perfect rating. We're delighted to know that you had a great stay with us. We hope to have the opportunity to welcome you back again soon.

8/10 Good

Tracy

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is the hard beds.
Stayed 1 night in May 2024
Response from Camille Ann on 21 May 2024
Hi Tracy,Thank you for taking the time to leave us a review. We're glad to hear that you had an overall positive experience and appreciate your feedback. We're sorry to hear that you found the beds to be too hard. Your comfort is important to us, and we'll look into options to improve this aspect. We hope to welcome you back in the future.

4/10 Poor

Don

Travelled with family
We do not think that when you spend $225 per night on a room that we should have to request housekeeping each day, and the low budget plastic drinking cups are a joke.
Stayed 2 nights in May 2024
Response from Gail Canlas on 12 May 2024
Good morning Don,Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay.We understand the importance of a well-maintained room and the convenience of daily housekeeping. Your concerns regarding this matter have been duly noted, and we are actively reviewing our housekeeping procedures to ensure a more proactive approach in meeting our guests' expectations.We truly value your patronage and hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable experience.

10/10 Excellent

Teslin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the fresh cookies at the front desk!
Stayed 1 night in May 2024
Response from Camille Ann on 11 May 2024
Hi Teslin,Thank you for your glowing review! We're delighted you enjoyed our fresh cookies at the front desk. Looking forward to welcoming you back soon!

10/10 Excellent

Connie-Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Camille Ann on 11 May 2024
Hi Connie-Lyn,Thank you for the perfect rating! We are glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Nikki

Travelled with family
Liked: Amenities, property conditions & facilities
Pool and slides
Stayed 1 night in May 2024
Response from Gail Canlas on 8 May 2024
Hello Nikki,Thank you for your rating and feedback. We're glad that you had a good stay. We hope to see you again next time.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to be able to have our granddaughter come and join us and have some fun in the pool and the water slides. The staff was always friendly and willing to help with anything we needed.
Stayed 4 nights in Apr 2024
Response from Gail Canlas on 6 May 2024
We're glad you and your granddaughter had a wonderful stay with us. We look forward to seeing you again soon.

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool!!
Stayed 1 night in Apr 2024
Response from Gail Canlas on 1 May 2024
Hello Adrienne,We're glad you enjoyed our pool facility. Thank you for staying with us and we hope to have the opportunity to welcome you back again soon.

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities
No restaurant on property and limited breakfast. Overpriced
Stayed 3 nights in Apr 2024
Response from Camille Ann Rivera on 30 Apr 2024
Hi Daniel,Thank you for your feedback. We appreciate your review and take your comments seriously. We apologize for any inconvenience regarding the lack of a restaurant on the property and the limited breakfast options. Your input helps us improve, and we hope to exceed your expectations in the future.

6/10 Okay

Carla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The pool area is great for kids, but our room smelt terrible and various surfaces were in pretty rough shape (desk, chair). This hotel has pretty high price point compared to others and it isn't worth it. Hope we weren't given a crap room because it was an Expedia booking
Stayed 1 night in Apr 2024
Response from Gail Canlas on 29 Apr 2024
Hello Carla,Thank you for sharing your recent experience with us. We are delighted to hear that you enjoyed the water park. However, we are truly sorry to hear about the issues you encountered in your room. This does not reflect the high standards of cleanliness and maintenance that we strive to uphold.Rest assured, we will address these concerns to rectify the issues you mentioned.We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Maxine

Travelled with partner
A feeling of calm arrives when you enter the lobby.
Stayed 5 nights in Apr 2024
Response from Camille Ann on 28 Apr 2024
Hi Maxine,Thank you for your perfect rating. We're delighted to hear that our lobby provided you with a sense of tranquility. We look forward to welcoming you back soon.

10/10 Excellent

Annalise, North Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, clean and comfortable.
Stayed 3 nights in Apr 2024
Response from Gail Canlas on 22 Apr 2024
Hello Annalise,We're delighted to hear that you had an amazing stay with us. Thank you for perfect rating. We hope to get the chance to welcoming you back again soon.

6/10 Okay

Sam

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Gail Canlas on 23 Apr 2024
Hello Sam,Thank you for taking the time to rate your stay with us. While we're pleased to hear that you chose to stay with us, we're sorry to learn that your experience fell short of expectations. We strive to provide exceptional service and comfort to all our guests, and your feedback is essential in helping us achieve that goal.We hope to have the opportunity to welcome you back in the future.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Very family friendly, the pool is a great way to occupy their time and the breakfast was great. The cleaning staff manager even let us borrow pool hotels to check out prince georges new pool center. The check-in staff may have been overwhelmed or at the end of her shift, she was kind of rude. Overall a good experience
Stayed 3 nights in Mar 2024
Response from Gail Canlas on 15 Apr 2024
Hello Robert,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a wonderful stay and that you enjoyed our pool facility and breakfast offerings.However, we sincerely apologize for any inconvenience or discomfort caused by the behavior of our front staff member. Please rest assured that we take your comments seriously, and we will address this matter internally to ensure that all our guests receive the exceptional service they deserve.We truly value your patronage and hope to have the opportunity to welcome you back for an even better experience in the future.

4/10 Poor

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I mean normally I like this place, but I paid $250 so that the kids could play at the pool/waterpark and they had broken glass all in their pool area and I even got glass in my foot. Along with several other kids.
Stayed 1 night in Apr 2024
Response from Gail Canlas on 11 Apr 2024
Hello Clarissa,We sincerely apologize for the unpleasant experience you and your family encountered during your recent visit. Ensuring the safety and satisfaction of our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations on this occasion.We have conducted a thorough inspection and cleaning to ensure the area is safe for our guests to enjoy without any risk of injury.Please accept our sincerest apologies, and rest assured that we are committed to providing a safe and enjoyable experience for all our guests.

8/10 Good

kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got beautiful gift in my room, from the hotel i believe. That was a nice surprise.
Stayed 4 nights in Apr 2024
Response from Gail Canlas on 9 Apr 2024
Hello Kerri,Thank you for taking the time to provide feedback and rating your stay. We're glad that you liked the gluten free snack options we sent to your room. We hope to welcome you back soon.

6/10 Okay

ATUL

Travelled with family and small children
Beds not comfortble for me got back muscle pain ... May be others like it... Not sure
Stayed 2 nights in Apr 2024
Response from Gail Canlas on 8 Apr 2024
Hello Atul,Thank you for taking the time to provide us with your feedback regarding your recent experience. We sincerely apologize for any discomfort you experienced and the inconvenience it caused.Please know that we take your feedback seriously, and we will use it as an opportunity to reevaluate our product choices and selection to ensure that we provide the highest level of comfort and satisfaction to all our customers.We hope to be welcoming you back in the future.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Gail Canlas on 3 Apr 2024
Thank you for the rating. We hope to have the opportunity to welcome you again soon!

8/10 Good

Cody

Stayed 3 nights in Mar 2024
Response from Gail Canlas on 2 Apr 2024
Hello Cody, Thank you for taking the time to rate your previous stay with us. We hope to have the opportunity to welcome you again!

10/10 Excellent

Ben

Stayed 1 night in Mar 2024
Response from Gail Canlas on 22 Apr 2024
Hello Ben,We're glad that you had a wonderful stay with us at the Pomeroy Inn & Suites Prince George. We appreciate the perfect rating. We look forward to welcoming you again soon.

4/10 Poor

james, fort nelson

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gail Canlas on 1 Apr 2024
Hello James,We appreciate you taking the time to rate your recent stay with us. We apologize that your experience did not meet your expectations and for any inconvenience this may have caused.

8/10 Good

Colin

Travelled with family
Liked: Amenities
It was quite noisy kids running up and down the halls and walls are thin could hear people talking clearly through the wall
Stayed 1 night in Mar 2024
Response from Gail Canlas on 28 Mar 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by noise disturbances during your stay. We will address this matter with our team to ensure that all guests can enjoy a peaceful and comfortable experience. Your feedback is valuable to us, and we appreciate your understanding.

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stop on the way back to Washington, friendly staff, clean accommodations.
Stayed 1 night in Mar 2024
Response from Gail Canlas on 26 Mar 2024
Thank you so much for your excellent review! We're thrilled to hear that your stay with us wonderful. Our team takes great pride in providing friendly service and maintaining clean accommodations. We hope to welcome you back again in the future. Safe travels to Washington!

8/10 Good

Muriel, Kitimat

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Gail Canlas on 25 Mar 2024
Thank you for taking the time to rate us. We hope to see you again on your next visit to Prince George.

4/10 Poor

Alec

Business traveller
Liked: Cleanliness, staff & service
Beds are horrible! Probably one of the worst hotel beds I’ve stayed in, and the pillows are unusable for sleeping on. I would expect more for a higher priced hotel. Amenities are not bad, hot tub was warm at best. General property and staff were good though.
Stayed 1 night in Mar 2024
Response from Camille Ann Rivera on 16 Mar 2024
Hi Alec,Thank you for sharing your feedback with us. We're sorry to hear that your experience with the beds and pillows fell short of your expectations. We value your input and will certainly address these concerns to ensure better comfort for our guests in the future. We're glad to hear that you found our amenities satisfactory and appreciated the efforts of our staff. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.

8/10 Good

Nyree

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy the decor of the building. Having the breakfast bar and water park was lovely. The beds could be upgraded.
Stayed 1 night in Mar 2024
Response from Gail Canlas on 12 Mar 2024
We're glad you enjoyed your stay. We'll definitely take your feedback it into consideration for future improvements. We hope to see you again in the future.

8/10 Good

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel is great. Staff were super friendly and the rooms were very clean and quiet. Unfortunately their pillows were super bulky and they did not have any other options.
Stayed 2 nights in Mar 2024
Response from Camille Ann Rivera on 11 Mar 2024
Hi Hussain,Good morning.Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel great overall, and we appreciate your kind words about our staff and clean and quiet rooms.We apologize for any inconvenience regarding the pillows. Your feedback is valuable to us, and we'll certainly look into providing more options for our guests in the future. We hope to welcome you back for an even more comfortable stay.

10/10 Excellent

Evan

Stayed 1 night in Mar 2024
Response from Gail Canlas on 30 Mar 2024
Thank you so much for the wonderful feedback and the perfect rating! We're thrilled to hear that you had such a great experience.

10/10 Excellent

Marius

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a repeat stay for us, love having a hot tub and a good breakfast in the morning!
Stayed 1 night in Mar 2024
Response from Camille Ann Rivera on 4 Mar 2024
Hi Marius,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay. Your feedback is incredibly motivating for our team, and we're delighted to have exceeded your expectations. We look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Alec

Stayed 1 night in Feb 2024
Response from Gail Canlas on 27 Feb 2024
Thank you for taking the time to provide your feedback.While we appreciate your input, we are committed to continuously improving and providing the best service possible. If there are specific areas where you believe I can enhance my performance, we would greatly appreciate any constructive criticism or suggestions you may have.

8/10 Good

Taylor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Love the convenient location, the rooms and hotel are well kept and nice. The check in staff was helpful and nice. The pool and waterslides are awesome, but there was no lifeguard or anyone monitoring the pool and there were a few kids who were very rowdy and being unsafe on the water slides. Also nobody was at the front desk to ask for extra towels. I would stay here again for sure.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 26 Feb 2024
Thank you so much for taking the time to provide feedback about your recent stay with us!Despite the issues you mentioned, we're delighted to hear that you would stay with us again in the future. We truly appreciate your feedback, as it helps us to identify areas for improvement and ensure that we continue to provide exceptional experiences for our guests.

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great breakfast options
Stayed 2 nights in Feb 2024
Response from Gail Canlas on 23 Feb 2024
It's wonderful to know that you had a pleasurable stay. Your feedback is invaluable to us. We look forward to welcoming you again at the Pomeroy Prince George.

10/10 Excellent

Jaclyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Pomeroy every time we come to PG. Great location to get around PG easily and is conveniently close to Costco and the Pine Centre Mall. The pool is a big hit with the kids. Also love the main foyer area with the couches and tables to hang out and play board games.
Stayed 3 nights in Feb 2024
Response from Gail Canlas on 21 Feb 2024
It's wonderful to hear that you enjoy your stays at the Pomeroy! Thank you for sharing your feedback with us. We look forward to welcoming you back for more memorable visits in the future!

10/10 Excellent

Leah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We brought our dog and are happy to be able to do so. We habitually pick up after our dog. I saw the hotel had bags and a disposal for the dog waste at the front of the building which is great! On the side of the hotel facing the Toyota dealer, there was a lot of dog waste on the ground. I don't know if having some bags/disposal on that side of the building would encourage dog owners to pick up after their dogs even when no one is watching.
Stayed 1 night in Feb 2024
Response from Gail Canlas on 21 Feb 2024
Thank you for choosing to stay with us. Your feedback is invaluable to us and is duly noted, and we will certainly consider your suggestion to ensure a clean and enjoyable environment for all guests and their pets.

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service
Bed was not cleaned before our stay, visible blood on white sheets that has not been bleeched. Multiple hairs in the bed
Stayed 3 nights in Feb 2024
Response from Camille on 19 Feb 2024
Hi Samantha,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We have immediately addressed this issue with our housekeeping team to ensure such lapses do not occur in the future. We appreciate your feedback, and we are committed to making the necessary improvements to enhance the quality of our services. We are genuinely sorry for falling short in this instance. We hope to welcome you back again in the future.Thank you again for bringing this matter to our attention.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gail Canlas on 21 Feb 2024
Thank you for rating us. We look forward to welcoming you back for more memorable visits in the future!

8/10 Good

Camilla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Camille on 1 Feb 2024
Hi Camilla,Thank you for taking the time to share your feedback and for giving us a rating of 8/10. Your feedback is important to us and if there's anything specific you'd like to highlight or suggest for improvement, please feel free to let us know. We look forward to welcoming you back.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gail Canlas on 30 Jan 2024
We appreciate you rating us. We hope to see you again soon.

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The grandkids LOVED the slide and pool, was a great experiance. The continental breakfast was very good with good selections for the grandkids and us.
Stayed 1 night in Jan 2024
Response from Camille on 29 Jan 2024
Hi Roger,Thank you so much for your review! We're delighted to hear that your grandkids loved the slide and pool, making your stay a memorable experience and the continental breakfast met your expectations with its good selections for both the kids and yourselves. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Kurt

Liked: Staff & service, property conditions & facilities
Room stunk like puke and was masked with deodorizer, but they switched rooms immediately without a problem. Great pool and breakfast
Stayed 1 night in Jan 2024
Response from Camille on 21 Jan 2024
Hi Kurt,Thank you for taking the time to share your feedback with us. We sincerely apologize for the initial inconvenience you experienced with the room odor, but we're pleased to hear that our team promptly addressed the issue by switching your room without any hassle. Your input is invaluable to us, and we appreciate your understanding. We look forward to the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gail Canlas on 15 Jan 2024
We extend our heartfelt gratitude for your recent rating of our hotel. Your positive feedback is truly appreciated and serves as a source of motivation for our entire team.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Camille on 29 Jan 2024
Hi Christina,We're thrilled to hear that you had a positive stay. Your 4/5 rating is greatly appreciated, and we're always eager to learn how we can make your next visit even better. If you have any specific feedback or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future!

8/10 Good

Sreeshkanth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Camille on 14 Jan 2024
Hi SreeshkanthThank you so much for choosing to stay with us and for taking the time to share your feedback and giving us 8/10 score .We value your input and would love to know more about your experience so we can continue to improve. If there's anything specific you think we could enhance to make your next stay even better, please don't hesitate to share. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good and clean, staff was friendly the only complaint was the sink was very slow to drain and leaked under the sink.
Stayed 1 night in Jan 2024
Response from Camille on 8 Jan 2024
Hi,Thank you for taking the time to share your feedback! We're delighted to hear that you had an overall positive experience.Your feedback regarding the slow-draining sink and leak has been noted, and we apologize for any inconvenience caused. Rest assured, we will address these issues promptly to ensure a seamless experience for our future guests. We appreciate your valuable input and look forward to welcoming you back in the future.

10/10 Excellent

Rosemary, Burns Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Camille on 8 Jan 2024
Hi Rosemary,Thank you so much for your 5/5 review! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Camille on 8 Jan 2024
Hi Carla,Thank you for choosing to stay with us and for taking the time to share your feedback. Your overall score of 4 out of 5 is greatly appreciated.We value your input and would love to know more about your experience so we can continue to improve. If there's anything specific you think we could enhance to make your next stay even better, please don't hesitate to share. We look forward to welcoming you back in the future.

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Camille on 6 Jan 2024
Hi John,Thank you for choosing to stay with us and for taking the time to share your feedback. Your overall score of 4 out of 5 is greatly appreciated.We value your input and would love to know more about your experience so we can continue to improve. If there's anything specific you think we could enhance to make your next stay even better, please don't hesitate to share. We look forward to welcoming you back in the future.

6/10 Okay

don

Stayed 5 nights in Dec 2023
Response from Camille on 6 Jan 2024
Hi Don,Thank you for taking the time to share your feedback with us. We appreciate your stay and value your review. If there are specific areas you feel we could enhance to make your next visit more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.