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"Our experience at The Commonwealth was top notch from the moment we pulled up to the valet parking area. We were immediately greeted by Eric, who asked direct questions to establish what we would need. Eric would prove to be the absolute best resource that any hotel guest could ever have. He cared for not only our vehicle, but made sure we had all the information we needed to make the most of our visit to Richmond. Every time we saw him over the course of our stay, he was asking how he could help. He was a great ambassador for the Commonwealth and for the city itself. I didn’t get the name of the young man who checked us in, but he was equally friendly, efficient and welcoming. The hotel itself is gorgeous with tons of historical charm. I prefer to avoid “cookie cutter” hotels and the Commonwealth is in a league of its own. We enjoyed the custom murals throughout and the paintings featured on the room doors had such a whimsical feel. We were tired from driving, so we chose to eat at the Rueger’s restaurant adjacent to the lobby. The food was good and our server, Maria, was engaging and made some delicious cocktails featuring local moonshine from Belle Isle Distillery. We enjoyed talking to her while having our dinner both nights of our stay. Our suite was not large, but it overflowed with style and character. Everything was in good working order and we were able to relax. The linens were clean and comfortable. The bed was firm and we had no problems drifting off to sleep."

"Good value on short notice"

"Excellent customer service. Clean and comfortable hotel room."

"The first roomed we booked was for a queen room graden view. The room was nice and clean, very small and had no fridge. The second night we switched to a king room. The king room was big, had a fridge and microwave. The staff was very helpful with making a new reservation for the second night since we had booked through exp"

"Great view from the balcony - tree lined street. The staff was amazing, very personable and helpful."

"Restaurant was disappointing."

"The receptionist was really helpful and super nice. The room was clean, the AC was cold, and the bed was comfy. Could have used more than just two small pillows, but overall, will definitely choose this hotel again. "

"Very prompt and friendly "

"Great customer service "