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Reviews of Best Western Plus Prince George

2.5 out of 5
Best Western Plus Prince George
3387 Hwy 16 West, Prince George, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 325 out of 486 reviews" "
Rating 8 - Good. 115 out of 486 reviews" "
Rating 6 - Okay. 20 out of 486 reviews" "
Rating 4 - Poor. 10 out of 486 reviews" "
Rating 2 - Terrible. 16 out of 486 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Always good to stay here
Stayed 1 night in May 2024
Response from GM on 25 May 2024
Hi Patrick. Thank you so much! 5/5 is great. We are so glad you enjoyed your stay!

10/10 Excellent

Janice

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel for pets; a convenient floor and easy access to the back with lots of lawn areas.
Stayed 1 night in May 2024
Response from GM on 25 May 2024
Hi Janice. I am so glad to hear that you and your furry friend enjoyed your stay with us and we hope you'll come bacj and see us again soon!

8/10 Good

Teresa

Very nice
Stayed 1 night in May 2024
Response from GM on 19 May 2024
Hi Teresa. Thank you for letting us know that you had a good stay with us - we're glad to hear it. Hope to see you again soon!

10/10 Excellent

Judy

Liked: Cleanliness, property conditions & facilities
Excellent service. Clean. Friendly.
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Hi Judy. Thank you for the great score! We're happy to know that you enjoyed your stay and we'd love to see you again!

10/10 Excellent

Terry

Liked: Amenities
Very clean and friendly staff.
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Hi Terry. Thank you for taking the time to let us know that you enjoyed your stay! We'll hope to see you again soon.

10/10 Excellent

DIANNE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff. Very clean and newer hotel than what is in the area.
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Hi Dianne. Thank you for letting us know that you had a good stay with us! We hope to see you again one day soon!

10/10 Excellent

Caroline, Terrace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Hi Caroline. Thank you for the great 5/5 review! It's great to hear that you have enjoyed your stay with us and we'd love to see you again!

2/10 Terrible

Sandrine

Stayed 1 night in Apr 2024
Response from GM on 27 May 2024
Hi Sandrine. I am sorry to see the low score that you gave us, but no comments as to what happened. I assure you that we will try to be better next time.

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the coffee machine in the lobby!
Stayed 3 nights in Apr 2024
Response from GM on 3 May 2024
Hi Kirsten. Thanks! I am glad that you enjoyed the espresso machine! Hope to see you again soon!

10/10 Excellent

Caroline, Terrace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

CHRISTOPHER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice newer hotel. Conveniently located close to business district. Staff is friendly and breakfast is good. Overall a comfortable stay
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Hi Christopher. Thank you for letting us know that you had a good stay with us. Hope to see you again one day soon!

10/10 Excellent

Elizabeth, Kitimat

Stayed 1 night in Apr 2024
Response from GM on 25 May 2024
Hi Elizabeth. Thank you for sharing this great score! I am so glad to know that you enjoyed your stay with us and we hope to see you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Hi Robert. Thank you so much! Hope to see you back again one day soon!

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new room with lots of free ammenities
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Hi Rachael. Thank you for the great 5/5 score and nice comments! We're glad you enjoyed your stay and we hope that you'll come back and see us again!

8/10 Good

Valary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to access the university.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Hi Valary. Thank you for letting us know that the location worked well for you - we are quite close to the university! We hope you'll come back and see us again one day soon.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Hi Patrick. Thank you for letting us know that you had a good stay with us - we're happy to know that and hope to see you again!

6/10 Okay

Bryan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 19 Apr 2024
Hi Bryan. Thank you for sharing your thoughts! We hope to see you again one day soon!

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new and feels very clean and high end. Lots of extra details added to make it feel classy. Breakfast was amazing -- two types of omelets with sausages and hashbrowns, plus pancake station and lots of other choices. High end coffee/hot chocolate machine available 24/7 was a nice touch.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Hi Wayne. Thank you so much! We are so glad that you enjoyed your stay and the breakfast / coffee machine...We hope that you'll come back and see us again soon!

4/10 Poor

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good until the hotel Tried to charge me twice for the room.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Hi Dennis. Thank you for sharing your concerns. I do see that you booked 2 reservations through Expedia that were pre-paid to them. Perhaps reaching out to Expedia might help clarify the charges.

10/10 Excellent

Kurtis

Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Hi Kurtis. Wow - 5/5! Thank you - glad to know you enjoyed your stay and we'll hope to see you again!

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, huge rooms good value for money!
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Hi Brandi. Thank you for letting us know that you enjoyed your stay with us - we hope to see you again!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Hi Marc - thank you! How nice to know that you enjoyed your stay! Hope to see you again one day soon!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean.
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
Hi Judy. Thank you for letting us know your thoughts! We're so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Room was clean and very comfortable. Breakfast was good too
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Hi Dawn. Thank you for sharing your comments! It's nice to know that you enjoyed your stay and breakfast and we hope you'll come back and see us again!

8/10 Good

Trisha

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Check in staff Geshua was not friendly. Hello w/no smile at your front desk is not very welcoming.She asked for ID & credit card - standard practice at a hotel, which I am aware - but before swiping a customer’s credit card, she should be telling the customer what she is doing. The room was paid for, she could at least communicate that she is just swiping the card for incidentals. She communicated nothing about room cleaning to us, although signage in the elevator said that like we were told at check in, rooms would be cleaned on the second night of your stay but if you needed anything before that to seek assistance. The property itself is nice. Lots of parking is available, the breakfast offers lots of options & a nice dining spot to enjoy it. We wanted to use the pool & slide but the slide being open just at certain times didn’t work with our schedule & we missed out on being able to use it. The room was clean when we arrived but there were only three towels to begin with, we are a family of four. If the room is not to be cleaned until the second night of a stay & there are two beds in the room, there should be four towels to start with. We were in need of those towels, a refill on toilet paper, & in-room coffee by the second night & had been looking forward to coming back to a room cleaned after a long day of shopping. Unfortunately nothing had been done. It is very inconvenient to have to search out everything in the evening. Check out with Geshua was also poor.
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Hi Trisha. Thank you for sharing your comments. I am glad that you enjoyed breakfast and the amenities at the hotel. I will look into your comments about your check in and check out. I hope to see you again!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay with young children.
Stayed 3 nights in Mar 2024
Response from GM on 26 Mar 2024
Hi Ashley. Thank you for sharing those kind words - it's great to know that you and family enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Hi Ryan. Thank you for the great review! Hope to see you again one day soon.

10/10 Excellent

Sophie

Stayed 1 night in Mar 2024
Response from GM on 8 Apr 2024
Hi Sophie. Thank you for the great 5/5 score! We hope you'll come see us again!

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff were friendly
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Hi Bernice. Thank you! We hope that you'll come visit us again!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Hi Jason. Thank you - we're so glad you had a great stay! Come back and see us again soon!

10/10 Excellent

Keith

Stayed 1 night in Mar 2024
Response from GM on 6 Apr 2024
Hi Keith. Wow - 5/5! Thank you so much - we are so glad you enjoyed your stay with us and I hope that we get to see you again!

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Hi Darryl. Thank you for the 5/5 score! We're glad to know you enjoyed your stay. Hope you'll come back and see us again!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Hi Scott. 5/5!! Thanks for sharing that with us! Hope to see you back again one day soon.

6/10 Okay

Jackie

Travelled with partner
Liked: Cleanliness, staff & service
Our room door was propped open with the deadbolt upon arriving which we thought was odd? Then I found a red pill on my night stand. Called down to front desk to notify right away. Lady said she would speak to her manager. Nothing more was said to us. Other than that. It is a beautiful place!
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Hi Jackie. Thank you for letting us know about this - it's certainly not our usual standard. Our Housekeeping Manager will follow up with the Housekeeper who cleaned the room prior to your arrival.

8/10 Good

Ann

Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Hi Ann. Thank you - I am glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Virginia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking path to the super center. Also staff was so accomidating had an early flight and they gave me a room at 1130am and late check out. Breakfast was great and rooms were new and modern
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Hi Virginia. Thank you so much for your kind words - we are so glad you enjoyed your stay with us and hope to see you back again one day soon!

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Hi Jesse. Thank you for the fantastic 10/10 review! Glad to hear you enjoyed your stay!

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 29 Jan 2024
Hi Melissa. 5/5! That's great - thank you for letting us know that you've enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Emerald

Stayed 1 night in Jan 2024
Response from GM on 27 Jan 2024
Hi Emerald. Thank you for the great 10/10 review! See you next time!

8/10 Good

Pierre

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 27 Jan 2024
Hi Pierre. Thank you for sharing this great score with us. We hope to see you again!

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 27 Jan 2024
Hi Bonnie. Thank you for taking the time to share this great score with us! We'd love to welcome you back again!

8/10 Good

Annalynne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 30 Dec 2023
Hi Annalynne. Thank you for the great 4/5 score! Hope to see you back again one day soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Hi Michelle. Thank you for the great 5/5 review! Hope to see you again one day soon!

10/10 Excellent

Robin

Liked: Amenities, property conditions & facilities
Out to far
Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
Hi Robin. Thank you for the great 5/5 review! Hope to see you again!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are always so friendly and helpful. Nice super clean hotel. Nice size rooms and full breakfast.
Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
Hi Judy. Thank you so much! We are so glad you enjoyed breakfast and our staff! Come see us again!

8/10 Good

Monica

Stayed 1 night in Dec 2023
Response from GM on 27 Jan 2024
Hi Monica. Thank you so much for taking the time to share this great 4/5 score! Come see us again soon!

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable bed and pillows. Clean. Nice lobby, breakfast area and facilities. Parking out back well lit and secure.
Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Hi Yvette. Thank you so much! We're so glad you enjoyed your stay and the amenities - hope to see you again soon!

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 9 Dec 2023
Hi Barrie. 10/10!! That's so nice of you to share - hope to see you again one day soon!

10/10 Excellent

Trista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean. Breakfast ans coffee are great. Will definitely stay again
Response from GM on 12 Feb 2024
Hi Trista. Thank you - we look forward to your next visit!

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Always friendly staff and always quiet
Stayed 1 night in Dec 2023
Response from GM on 6 Dec 2023
Hi Katie. Thank you so much! It's so nice to hear that you enjoy your interactions with our staff - hope to see you again soon!