Pratas Islands Trip

It was fine. I’ve stayed here many times before. There seems to be an abundance of processing depending on who’s at the desk. The air conditioner in my first room was malfunctioning but all was well in new room

Great location. Didn’t need anything from staff throughout but check in was smooth.

I definitely had a wonderful stay!

good overall. but no laundry.

Our room was not ready until 3:15pm, 15 minutes past the contractual check-in time. We had arrived at 9am and requested for to check in early if possible because of evening commitments. I understand it's a busy hotel, but to not be allowed to check in until 15 minutes after the guaranteed time is pathetic. I called at 12pm and they said the room would be ready soon. It was not. No apologies were given. Our AC vent was also clicking on/off all night making it difficult to sleep. The walls are paper thin and you can hear everything right outside your room. This hotel markets itself up to appear luxurious in the lobby and outside, but once you're in your room it is miserable. $6 for a drip coffee in the morning. Avoid at all costs. You are better off anywhere else.