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"I have been in a vehicle accident early April 3024 and having paid for my stay much earlier on 1st March 2024, I called last week to confirm my booking and made the hotel aware of my injury. I arrived at the hotel this past Saturday to check in and was limping balancing on a hospital crutch, sadly and despite limping with a support of a hospital crutch, I was directed to a room on the 2nd floor, worse, the room was not what I had selected and paid for, we made Bongani at reception aware of this...