2/10 Terrible
Alpana, SUNNYVALE
Travelled with family
3 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Hotel do Norte, booked through Expedia, and I’m extremely disappointed. Despite being a regular client for over ten years, this was the worst experience I’ve had. I’m shocked it has a 7.5 rating.
From the start, the receptionist was rude and unhelpful, and we didn’t receive any local information. Our room was on the third floor with no elevator, which was very difficult due to my severe back pain. We asked for a different room, but the staff refused to check availability or assist us.
Additionally, the hotel required guests to leave their room key at the front desk whenever they left, which felt intrusive and made us uneasy about security.
The room was tiny, with barely enough space to move. The bed was very close to the door, the TV was out of view, and the room was covered in dust. The bedding was filthy and unchanged throughout our stay, and we found a used sanitary pad in the bed, raising serious hygiene concerns.
The bathroom was extremely small, with no space between the toilet and door. The hotel provided insufficient toiletries. The air conditioning malfunctioned, causing the room to become unbearably hot, with temperatures reaching 30°C in the middle of the night, leaving us drenched in sweat and exhausted.
Given these issues and the $145 USD per night charge, I’m requesting a full refund. I hope you will address this issue seriously and consider removing this hotel from your platform to prevent future guests from having a similar experience
Alpana
Stayed 3 nights in Jul 2024
