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Reviews of HF Fénix Porto

4 out of 5
HF Fénix Porto
Rua Gonçalo Sampaio, 282, Porto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 550 out of 1003 reviews" "
Rating 8 - Good. 366 out of 1003 reviews" "
Rating 6 - Okay. 60 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thore, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very good standard, good night sleep. Not in the centre but nice walk to the river.
Stayed 1 night in May 2024

10/10 Excellent

Carol, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at HF Fenix Porto and the experience was exceptional. At arrival we were treated like valued guests. The check in process was quick and simple, and the reception staff were amazing. We were assigned a corner room on the 10th floor and the room was very modern and spacious - even including a small table and chairs for dining. The bathroom was extremely modern, spacious and well equipped. The buffet breakfast was wonderful and offered a full range of hot and cold foods - and the service is exceptional. During our stay there was no evening restaurant but we did enjoy a dinner in their sister hotel that is next door (HF Tuela) The hotel is located in the business district of Porto which we found ideal - there is a shopping mall next door, offering all sorts of stores plus a supermarket. And there is a wonderful food hall spanning the next block where many vendors offer all different types of cooked foods - from snacks and ice cream to full meals, plus of course the Portuguese wine. This is incredibly convenient and even better because it is used by many of the locals Taxis are readily available at the taxi rank outside, and we found it very convenient to take a taxi each morning to our place of choice for the day - depending on the destination, we paid between 4 and 10 Euros for a taxi. And many locations are very walkable. This is a hotel we would choose again for a visit to Porto. We had a great five day stay. Thank you
Stayed 5 nights in May 2024

8/10 Good

Pina

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice and clean. Nice area around hotel. Is about 25-30 minute walk to major attractions but I was ok with it.
Stayed 3 nights in May 2024

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in May 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters, checkin took all of 90 seconds!!!! Talk of a proactive and attentive staff. Amazing, courteous service.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff was excellent, helpful, and hospitable.
Stayed 1 night in Apr 2024

10/10 Excellent

Gigi

Stayed 3 nights in Apr 2024

10/10 Excellent

Homero Ribeiro Pessoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I went in Portugal
Stayed 3 nights in Apr 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Antonino

Stayed 7 nights in Mar 2024

8/10 Good

Jorge, KATY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience whilst we were in the hotel. A short distance to mercado and shopping mall. Good facility!
Stayed 3 nights in Feb 2024

8/10 Good

Jemima

Travelled with family
Liked: Property conditions & facilities
Gorgeous hotel. I loved the overall vibe and the blue theme. The elevator was my favourite part because it was so cool. The rooms were nice and spatious, with a big TV. Complaints: we had a view of a cemetery which was pretty strange, the beds were hard as a rock, the shower did not have a door, so you would end up flooding the bathroom. The breakfast was average. Overall, very pretty hotel with a decent location.
Stayed 3 nights in Mar 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta lejos del centro pero muy recomendable
Stayed 3 nights in Feb 2024

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great value. Very clean room and excellent location. Would definitely stay again if I ever get to Porto again.

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a week in Porto!
Stayed for a week. Nice hotel for this length duration. We had interleading rooms. Well Located for a small mall with super market and launderette. Awesome gourmet food court right nearby. Good access to the motorways to move around.
Stayed 7 nights in Dec 2023

8/10 Good

PENELOPE

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff: PJC
Stayed 2 nights in Nov 2023

8/10 Good

Rosa, PONCE

Stayed 4 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffet breakfast friendly and helpful staff. Situation of the hotel you cann walk to many of the sites or using the metro and tram is cool.
Stayed 4 nights in Oct 2023

8/10 Good

Luanne

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel that is not centrally located to tourist attractions.
Stayed 2 nights in Oct 2023

10/10 Excellent

Garedew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Portugal 🇵🇹
Well appointed modern hotel. Clean and elegant. We enjoyed the the overall service and the team members. Mr. Fonseca, who gave us direction as a concierge at the desk was also helpful and accommodating during breakfast. He was a great communicator.
Stayed 3 nights in Oct 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JOVITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2023

10/10 Excellent

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really excellent place , only issue at the. Breakfast, I feel unconfirtable when the two young person for custoner rralation asked for room number to see if we stayed at the hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Staff was very helpful and kind. Very clean hotel. Attention to lobby bar carpet is a must and shower drains could probably use a bit of work for better flow.
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Travelled with family
Liked: Property conditions & facilities
Not sure I experienced anything unique. The room could have been cleaner, there was some dust. Our stay was good but nothing above and beyond other than the staff during breakfast. The hostess was very friendly and kind to our 3 kids
Stayed 3 nights in Aug 2023
Response from Vanessa Gonçalves on 29 Sept 2023
Dear Richard, Thank you for choosing our hotel HF Fénix Porto and for sharing your comments with us. We are glad to see your stay was good, even if we aimed for it to be the most perfect possible and we feel sorry we couldn't succeed in providing you with that. It's pleasant to know our hostess made the difference but we regret to understand your room was not properly clean, which is unusual in our services. We will take your comments into account to try to comprehend what possibly went wrong and to improve our quality. We look forward for the chance to welcome you again in any of our HF hotels, certain we woule be able to surprise you and provide you with a wonderful stay! Yours sincerely, Vanessa Gonçalves HF Quality & Customer Relationship Agent

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023

10/10 Excellent

Chui Fong

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay and quiet area in this hotel located, just 50 meter away a huge and grand food hall with so many options! It’s excellent for morning breakfast and lunches !
Stayed 4 nights in Aug 2023

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot to stay at!! Staff is friendly and breakfast was good! Rooms are very nice including the bathrooms!
Stayed 3 nights in Aug 2023

10/10 Excellent

Marley

Stayed 1 night in Aug 2023

10/10 Excellent

Francois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in Porto. top of the line in every aspects. Would stay there again without hesitations.
Stayed 4 nights in Jul 2023

8/10 Good

Paula

Stayed 3 nights in Jul 2023

10/10 Excellent

Henoch

Stayed 6 nights in Jul 2023

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay! Worth the money
The room was big and had lots of sunlight. It looked modern and it was very clean, however, there were not enough power outlets in the room especially by the bed! The mattress was not good and felt so hard. Pillows were like a kid's pillows and weren't comfy. The staff was polite and helpful. The hotel is 30 minutes walk from the historical part of the city but there were a shopping mall and a good food court within walking distance.
Stayed 5 nights in Jun 2023

10/10 Excellent

Diana, Burnaby

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent property with spacious rooms and professional management. Not the friendliest welcome compared to other hotels we stayed at in towns and cities across the country but we loved the room and it had an excellent breakfast and service in the breakfast room was super by the hard working team.
Stayed 3 nights in Jun 2023

6/10 Okay

Hector

Travelled with partner
Disliked: Staff & service
It was ok. Nothing memorable.
Stayed 3 nights in Jun 2023

10/10 Excellent

Nicholas

Stayed 4 nights in May 2023

10/10 Excellent

Judy

Stayed 3 nights in May 2023

2/10 Terrible

Arcady

Liked: Cleanliness
Disliked: Staff & service
Service at the end of our stay was absolutely terrible. It is erased all positive that this hotel provides.
Stayed 3 nights in May 2023

8/10 Good

Jude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

Michael

Stayed 2 nights in Apr 2023

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent but not for tourists
The hotel is excellent and comfortable in all areas. However, it is not well suited for tourist activities. Too far to walk to any points of interest.
Stayed 1 night in Apr 2023

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Porto
Our stay was very enjoyable. Great breakfast to start each day. Staff were friendly and helpful.
Stayed 3 nights in Apr 2023

10/10 Excellent

regina

Stayed 1 night in Apr 2023

10/10 Excellent

Gad

Stayed 3 nights in Apr 2023

10/10 Excellent

Ricardo

Stayed 2 nights in Mar 2023

10/10 Excellent

Gabriela, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

10/10 Excellent

Aleksandr

Stayed 4 nights in Feb 2023