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Reviews of Gran Cruz House

4 out of 5
Gran Cruz House
Praça da Ribeira, Viela do Buraco nº.19, Porto, Porto

Reviews

9.8

Exceptional

Rating 10 - Excellent. 170 out of 200 reviews" "
Rating 8 - Good. 23 out of 200 reviews" "
Rating 6 - Okay. 5 out of 200 reviews" "
Rating 4 - Poor. 2 out of 200 reviews" "
Rating 2 - Terrible. 0 out of 200 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gran Cruz House on 23 May 2024
Dear guest, Thank you for your feedback! Kind regards,

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is quaint and beautiful. Located right on the river. Staff is great!
Stayed 2 nights in May 2024
Response from Gran Cruz House on 12 May 2024
Dear guest, Thanks for your feedback! Kind regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff who were so friendly and helpful. Excellent location with loads of sightseeing and dining options. Make a dinner reservation in their restaurant for a great meal as well.
Stayed 4 nights in Apr 2024
Response from Gran Cruz House on 24 Apr 2024
Dear guest, Thank you for your feedback! Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GCH on 24 Apr 2024
Thanks,kind regards.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful boutique hotel that was a perfect place to stay on the waterfront in Porto, within walking distance to everything we wanted to see. The bed was comfortable and the bathroom facilities were good. The front desk staff were helpful and friendly, especially Antonio. The restaurant was so good that we did most of our dining at the hotel. The breakfast that was included was very good as well. It is a lively atmosphere with lots of cafes on the street but when we closed the windows and shutters it was remarkably quiet. We enjoyed the street musicians as it added to the ambiance. Would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from GCH on 15 Apr 2024
Thanks.Kind regards.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, great location with made to order breakfasts. Would stay here again.
Stayed 4 nights in Apr 2024
Response from Gran Cruz House on 6 Apr 2024
Dear guest, Thank you very much for your feedback! Best regards,

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel, itself was lovely~ spacious room, well appointed, and excellent location. The review is unfavorable due to the hotel’s restaurant. We ate their complimentary breakfast Saturday morning and had reservations for Saturday night (we did not eat anything else on Saturday, as we were looking forward to their menu offerings). We ate Sunday’s complimentary breakfast. Immediately following breakfast, my wife started to have diarrhea. Within 2 hours she was vomiting uncontrollably. My malaise set in around that time, and I experienced the same vomiting and diarrhea . It is 48 hours post our dinner, and 33 hours post our breakfast, and we are still sick. I hate to leave such a negative review, but I also feel obliged to warn other travels.
Response from GCH on 2 Apr 2024
Dear guest,We are very sorry for your health condition and consequent dissatisfaction.As the restaurant has never had a complaint or problem related to the reasons it presented, much less in the period of time in which it reported the facts, we would like to inform you, that viral and bacterial contamination can occur in public places by simply touching contaminated surfaces or through of droplets that circulate in the air, something very common in travelers, and there may be a risk of infection through touching the mucous membranes with your hands. It is also important to point out that their incubation period can be longer than 48 hours, only appearing after this period.We can ensure that the restaurant complies with the highest standards of hygiene and food control. The ingredients have the highest quality and the professionals who handle them with the greatest care and training.Kind regards.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Views are amazing, great comfortable beds and the energy around the property make this a great stay
Stayed 4 nights in Mar 2024
Response from Gran Cruz House on 30 Mar 2024
Dear guest, Thank you for your feedback! Best regards,

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly nice staff. Breakfast had bread, juice, and your choice of something cooked and was very good. Rooms are well done and look nice. Only complaint is it is in a very lively area and it can be late outside until the crowd quiets down (also one of its positives).
Stayed 2 nights in Mar 2024
Response from Gran Cruz House on 23 Mar 2024
Dear guest,Thank you for you feedback!Best regards,

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for this intimate property! Staff was super friendly and the made to order breakfast was delicious! We had dinner there as well and the staff was so helpful and knowledgeable about the food and wine!
Stayed 3 nights in Mar 2024
Response from Gran Cruz House. on 17 Mar 2024
Dear guest,Thank you for sharing your experience!Kind regards,

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great spot!
Stayed 3 nights in Feb 2024
Response from Gran Cruz House on 28 Feb 2024
Dear guest,Thank you for your feedback.Best regards,

10/10 Excellent

SUMMER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every little detail of this property is perfect. The location is superb. Just don't drink too much port like I did! I will be back.
Stayed 1 night in Feb 2024
Response from GCH on 20 Feb 2024
Thanks,kind regards.

10/10 Excellent

Marjorie, Las Vegas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. We had a great view overlooking the river. Very lively area
Stayed 3 nights in Jan 2024
Response from Gran Cruz House on 16 Feb 2024
Dear Guest,Thank you for your feedback.Best regards,

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GCH on 7 Feb 2024
Thanks.

10/10 Excellent

Nirav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Gran Cruz, Porto.
The staff is very helpful and courteous. The daily breakfast is cooked fresh and amazing. Perfect start to a day of walking around Porto. River views were exceptional.
Stayed 3 nights in Dec 2023
Response from Gran Cruz House on 13 Jan 2024
Dear Nirav , Thank you for your feedback! Best Regards.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and helpful staff. Delicious breakfast. Beautiful boutique hotel with 5 star bed and linens. Lively location with lots of restaurants and shopping. Very loud plaza at all hours of the day and night so if you are a light sleeper use a sound machine app.
Stayed 3 nights in Dec 2023
Response from Gran Cruz House on 13 Jan 2024
Dear Carrie , Thank you for your feedback! Best Regards.

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Friendly, welcoming staff, very professional, and helpful
Stayed 3 nights in Dec 2023
Response from Gran Cruz House on 31 Dec 2023
Dear Craig , Thank you for your feedback! Best Regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice in Porto
Great hotel right in the middle of it all. Bruno is awesome. Helped us with restaurants, cars and trains. Great restaurants all are walking distance. Check it out!
Stayed 2 nights in Dec 2023
Response from Gran Cruz House on 18 Dec 2023
Dear John ,Thank you for your feedback!Best regards,

10/10 Excellent

Mackenzie

Stayed 1 night in Dec 2023
Response from Gran Cruz House on 7 Dec 2023
Dear Guest, Thank you for your feedback! Best regards,

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, unique property with amazing views. We loved the Pink room--the design was beautiful and very functional. The hotel is at the bottom of the hill, but we knew that going in and chose it for the views of the river, which were well worth it in my opinion. So many great restaurants in Porto, including by the hotel. Breakfast was very good and quick even though it was made to order.
Stayed 3 nights in Nov 2023
Response from GCH on 30 Nov 2023
Thanks,Kind regards

6/10 Okay

HYOJUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GCH on 21 Nov 2023
Thanks

10/10 Excellent

irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property has the best location, service, restaurant.
Stayed 3 nights in Nov 2023
Response from Gran Cruz House on 14 Nov 2023
Thank you for your feedback. Best Regards!

10/10 Excellent

Mary Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable. Great location on the river. Easy to walk to many area. From booking to leaving the staff was helpful. Gave advice on activities ahead of time and booked them. Helped over and over while there. Felt well taken care of. Room was very nice, breakfast very good. Would highly recommend
Stayed 2 nights in Oct 2023
Response from GCH on 2 Nov 2023
Thanks.Kind regards.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right in the heart of the action in Porto
Stayed 1 night in Oct 2023
Response from GCH on 2 Nov 2023
Thanks,kind regards.

8/10 Good

Azita

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy. The room was not as they advertised. Staff were nice
Stayed 3 nights in Oct 2023
Response from GCH on 2 Nov 2023
Thanks

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the breakfast was amazing, the room was comfortable BUT……I received a message from the Reception before arrival that they would send a car to pick us up. They DID NOT MENTION THAT IT WOULD cost me 35 EUROS!!!! We weren’t even offered any Amount of the TOTAL cost of the room. I will be asking for a refund of $35 from Expedia.
Response from GCH on 26 Oct 2023
Dear Guest,were sorry but we always inform the price of complementary services like taxis, transfers, tours.Sorry for the misunderstanding.Kind regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot right on the Douro River. Charming small hotel with a lively staff and great restaurant .
Stayed 3 nights in Oct 2023
Response from GCH on 23 Oct 2023
Thanks,kind regards.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute boutique hotel in a prime location on the river. Sightseeing was all quite walkable. Staff were incredibly friendly and breakfast was delicious. Room (non-balcony) was clean, bed was large, bathroom decent size, great water pressure but overall, a smaller room. Overall, would recommend to anyone looking to stay in the riverfront, old town part of Porto.
Stayed 3 nights in Oct 2023
Response from GCH on 23 Oct 2023
Thanks,Kind regards

10/10 Excellent

Stephany

Travelled with partner
Staff was exceptionally welcoming. They provided a very sweet birthday letter to my partner and complimentary bottle of wine without even requesting. Location is prime (right on the waterfront). Breakfast was delicious. We can not wait to visit again. 5/5
Stayed 2 nights in Oct 2023
Response from GCH on 17 Oct 2023
Thanks,kind regards,

10/10 Excellent

Antoaneta

Stayed 2 nights in Oct 2023
Response from Gran Cruz House on 4 Nov 2023
Dear guest,Thank you for your feedback!Best regards,

10/10 Excellent

Dave, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gran Cruz House on 12 Oct 2023
Dear Dave,Thank you for your feedback!Best regards,

4/10 Poor

ronda

Stayed 3 nights in Sep 2023
Response from GCH on 17 Oct 2023
Thanks,kind regards

8/10 Good

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely bouquet hotel
Stayed 3 nights in Aug 2023
Response from Gran Cruz House on 21 Sept 2023
Dear Chris,Thank you for your feedback!Kind regards,

10/10 Excellent

Michelle

Stayed 1 night in Sep 2023
Response from GCH on 9 Oct 2023
Thanks.Kind regards.

10/10 Excellent

William, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot. Great hotel
Stayed 2 nights in Sep 2023
Response from Gran Cruz House on 6 Sept 2023
Dear William,Thank you so much for your feedback!Kind regards,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your great hospitality
Stayed 3 nights in Aug 2023
Response from GCH on 8 Sept 2023
Thanks.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
We loved the hospitality, the location and the room. Lots of restaurants, lots of people love the vibe.
Stayed 3 nights in Aug 2023
Response from GCH on 21 Aug 2023
Thanks.Kind regards

10/10 Excellent

Giuliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! We’ll definitely be back. View was amazing, staff was great, breakfast was delicious.
Stayed 1 night in Aug 2023
Response from GCH on 21 Aug 2023
Thanks.Kind regards

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 4 days in Porto, there's not a more desirable location in the city than the Gran Cruz house. Right on the water on a busy intersection yet quiet and hospitable inside. The hotel had amazing service and the included breakfast was incredible. Fantastic service, great location, beautiful view.
Response from Gran Cruz House on 28 Jul 2023
Dear Randy,Thank you for sharing your experience.Best regards,

10/10 Excellent

Marjorie J

Stayed 2 nights in Jun 2023
Response from GCH on 5 Jul 2023
Thanks.Kind regards.

10/10 Excellent

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel right in the middle of the action . Staff was helpful and the dinner was magnificent. Would highly recommend
Stayed 2 nights in Jun 2023
Response from Gran Cruz House on 5 Jun 2023
Thanks.Kind regards.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Gran Cruz House on 5 Jun 2023
Thanks.Kind regards.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A true gem. Perfect location, lovely rooms, friendly and helpful staff. Bruno and Daniella were particularly wonderful at the front desk with recommendations.
Stayed 3 nights in May 2023
Response from Gran Cruz House on 24 May 2023
Thanks for the feedback dear Jenny.Kind regards.

10/10 Excellent

Sharon Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel situated on the riverfront in Ribeira. Easy walking access to all attractions and right in the centre of all restaurants and bars. Friendly helpful staff and comfortable and spotlessly clean throughout. It has a small restaurant with balcony and views over the river great menu for evenings. Couldn’t fault this hotel we will be back.
Stayed 4 nights in May 2023
Response from Gran Cruz House on 18 May 2023
Thanks.Kind regards.

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The star attraction of Grand Cruz House is the superb view from the rooms and the restaurant across the Douro River. The hotel is also right amongst the bars and restaurants of Ribeira, and most of Porto's tourist attractions are walkable (mainly uphill!). The room was modern, functional and just about big enough. A la carte breakfast was high quality. Staff were pleasant and helpful. Less attractive, and not very restful, was the continuous 11.00 am to 11.00 pm amplified busking nearby on the quayside.
Stayed 4 nights in May 2023
Response from Gran Cruz House on 14 May 2023
Dear guest,Thank you for your feedback!Best regards,

8/10 Good

Andrew

Stayed 3 nights in May 2023
Response from Gran Cruz House on 31 May 2023
Thanks,.

10/10 Excellent

Amy, Henderson

Stayed 3 nights in Apr 2023
Response from Gran Cruz House on 22 May 2023
Thanks.Kind regards.

10/10 Excellent

wenying

Stayed 1 night in Apr 2023
Response from Gran Cruz House on 14 May 2023
Thanks,kind regards.

10/10 Excellent

James, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything. Free breakfast included. Staff very nice.
Stayed 2 nights in Apr 2023
Response from Gran Cruz House on 12 Apr 2023
Thanks.Kind regards.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2023
Response from Gran Cruz House on 11 Apr 2023
Thanks Felipe.Best regards.