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Reviews of Shilo Inn Suites Hotel - Portland Airport

3 out of 5
Shilo Inn Suites Hotel - Portland Airport
11707 Ne Airport Way, Portland, OR

Reviews

7.8

Good

Rating 10 - Excellent. 446 out of 1005 reviews" "
Rating 8 - Good. 239 out of 1005 reviews" "
Rating 6 - Okay. 148 out of 1005 reviews" "
Rating 4 - Poor. 96 out of 1005 reviews" "
Rating 2 - Terrible. 76 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay no complaints
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Robert! I am so glad we delighted you and hope to see you again real soon!

10/10 Excellent

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing good about this property was it was close to the airport. The building is old and needs lots of care. Also, the clientele in the restaurant and bar. And also surrounding areas not make us very comfortable. Outside the hotel there was lots of yelling and screaming going on, and lots of people using drugs, drinking, etc.. Not a very safe place....
Stayed 1 night in Apr 2024
Response from Shilo GM on 10 May 2024
Hi John, Please accept our apologies. We will be renovating in the coming months. Thank you very much for your feedback and hope to see you again real soon.

2/10 Terrible

Rylee

Disliked: Staff & service, property conditions & facilities
The amount of noise keeping people awake at night is unreal. When water is turned on, people walking around at all hours of the night, it is heard through every wall.
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Rylee, I am so sorry you were disturbed by the plumbing. Our building will be undergoing a renovation in the coming months and hope you give us a try in the near future.

4/10 Poor

walter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs remodeling
Stayed 4 nights in Apr 2024
Response from Shilo GM on 10 May 2024
Hello Walter, We sure do need a renovation and our hotel will be undergoing a renovation in the coming months. Thank you for your feedback and hope to see you again real soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for next day flight
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Douglas! I am so glad we delighted you and hope to see you again real soon!

10/10 Excellent

Alexander

Liked: Cleanliness
Good
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Alexander! I am so glad we delighted you and hope to see you again real soon!

10/10 Excellent

Stephen L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Stephen! I am so glad we delighted you and hope to see you again real soon!

10/10 Excellent

Thien Phuc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Your Shilo GM on 2 May 2024
Thank you Thien! We are glad you enjoyed your stay and look forward to your next stay with us!

6/10 Okay

Carolyn S

Liked: Staff & service
No one was at the front desk for 10-15 minutes when I arrived. Needed a janitor to replace the battery in the door lock so my door key would work. No breakfast available at the hotel Very helpful manager who found someone to open my room door and change the lock battery and the airport shuttle drivers were great.
Stayed 3 nights in Apr 2024
Response from Your Shilo GM on 2 May 2024
Carolyn, I am so sorry that no one was available upon arrival. I am glad we were able to get you into your room quickly despite the lock issue. we hope you'll give us another try when you are in the Portland area!

4/10 Poor

Megan

Travelled with partner
Disliked: Amenities, property conditions & facilities
The fact that the swimming pool AND the hot tub AND the sauna AND the steam room were all out of order was a big bummer. According to the staff, it's been like this for months and they didn't know when any of them would be open again.
Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Hi Megan, I am so sorry about the issues with our facility. We are working on these major facility issues, but unfortunately it takes time. We hope you'll consider us again in the coming months.

10/10 Excellent

Thien Phuc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Your Shilo GM on 2 May 2024
Thank you so much!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Love the room and staff disappointed that the last 3 times I stayed there within the past 4 months STILL nothing has been done to make the pool sauna or steamroom available to use It's been out of order for at least 5 months nWHY??? Other then that it was a good stay and a nice room
Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Hi Nancy, The pool and fitness center will be undergoing renovation soon. I apologize for the inconvenience and the delay.

10/10 Excellent

Perkins

Liked: Cleanliness, staff & service, property conditions & facilities
Up to standard
Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Thank you Perkins!

10/10 Excellent

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable in rooms!
Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Thank you David! We hope to see you again soon!

8/10 Good

ANDY

Travelled with family
Liked: Cleanliness, amenities
While the room was very spacey and convenient. Everything was good, except 2 things we must bring to your attention: first of all, the receptionist was friendly but could use a little more training. She is too talkative and needs to know how to acknowledge waiting customers with at least a "I'll be right with you" or something.. After checking in, I realized we needed some stuff for the room, and so I went back out to the front desk and asked for them. She had some people checking in, and I assumed (from their conversation) they were long lost acquaintances. She never acknowledged my presence and went on and on with this couple for a good 30 minutes while I waited. Not an apology was offered either. Her attitude thereafter was not all friendly, (and neither was it the morning after) although we did get what we asked for. She was ok for our check in, but I do not know what changed after that. Secondly, there was a ton of dust, debris, whatever, on your headboard. A Starbucks topper was also found on the floor as proof that your room service didn't clean that well. So while the price was reasonable, the room was good, the reception was ok (at the beginning, anyways), we would never stay with you again. Your receptionist needs training on how to handle customers better and needs not be so "friendly" at other customers' inconvenience. It is the late night shift, and things could get difficult, we understand. But then, it is also a customer service position.
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thank you for your feedback. We will be addressing these issues.

10/10 Excellent

kathie

Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Thank you Kathie!

10/10 Excellent

Lunette

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Di on 25 Apr 2024
Thank You

10/10 Excellent

Ellysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thank you for your review

8/10 Good

Gloria

Liked: Cleanliness, property conditions & facilities
The hotel is fine. The staff at checkout needs some training. No matter how the bill is paid, a final checkout receipt can and should be printed. Shouldn't have to argue about it.
Stayed 1 night in Apr 2024
Response from Di on 19 Apr 2024
Thank you for your review. We will remind our staff to print a receipt.

8/10 Good

Grant

Stayed 1 night in Apr 2024
Response from Shilo GM on 10 May 2024
Hi Grant, I am so glad we delighted you and hope to see you again real soon!

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Expedia needs to update your website and so does the Shiloh inn. Part of my reason for selecting the Shiloh in was that they had 24 seven shuttle service they do not so I was stuck at the airport with no way to get to the hotel. After a long day of traveling was stressful. When I got to the hotel, I was told that their shuttle service ends at 11 o’clock so change that on the website and on the flyer in the elevator at the Shiloh Inn. The other thing is they no longer have breakfast. They haven’t had breakfast since Covid that needs to be changed because I was depending on that and that was part of the reason I selected the Shiloh inn. On the really positive side, Felicia at the front desk was amazing. She was helpful. She was courteous even though people were upset about no breakfast and no shuttle. She said I worked the night shift. I get this all the time. The clerk Patti was also cheerful and kind Shiloh Inn is lucky to have these women . They more than made up for the disappointments about the shuttle and the breakfast with their kindness and compassion and understanding. I won’t choose Shiloh in again because of the things that were on the website that didn’t actually happen.
Stayed 1 night in Apr 2024
Response from Di on 19 Apr 2024
Sorry to hear about the incorrect information on Expedia website. We will work with Expedia to resolve.

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was really run down.
Stayed 4 nights in Apr 2024
Response from Di on 25 Apr 2024
we will be working on the facility very soon.Thanks for your patience

8/10 Good

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place for stay park and fly
Stayed 1 night in Apr 2024
Response from Di on 15 Apr 2024
Thank you.

4/10 Poor

Alissa, Milwaukie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff was all very friendly and helpful. However the property had maintenance issues. Tried to have drinks and dinner but restaurant was understaffed and out of many options. Pool was out of service, bathrooms missing supplies or out of service, our bathroom door in our room wouldn’t close and the toilet seat looked like it was peeling.
Stayed 1 night in Apr 2024
Response from Di on 15 Apr 2024
Thank You,We are undergoing renovations.

4/10 Poor

William

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nothing to like. Outside in poor shape. Pool and hot tube closed. No free breakfast as advertised. Terrible WiFi. No towels in room. Toilet clogged. Bathtub faucet not working properly. All for $140. Other than, what a great place…to never stay again.
Stayed 1 night in Apr 2024
Response from Di on 15 Apr 2024
Sorry to here about your stay. We will be working to address these problems.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and friendly
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thank you

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
The staff is amazing. However, needs better communication to avoid being checked in to a dirty room.
Stayed 2 nights in Apr 2024
Response from Di on 15 Apr 2024
So sorry about the mix up. We have put new policys in place to avoid this

10/10 Excellent

Thi

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Di on 25 Apr 2024
Thank You

8/10 Good

Kiet

Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Thank you Kiet!

6/10 Okay

Refugio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thanks for the review

4/10 Poor

Coral

Travelled with family
Disliked: Staff & service, amenities
I had stayed at this Shiloh a couple of years ago and thought it was outstanding, so I didn't hesitate to book when we needed a hotel near the airport for the night. When we arrived, there were 3-4 groups of people standing around waiting to check in. There was one clerk staffing the front desk (this was right around 4:00, so the time most people check into hotels), and this poor clerk apparently had just started, couldn't work the computer, etc. We got in line and waited--I am not kidding--about one hour to get checked into the hotel. Okay, fine. Later that evening, one of us decided to take a hot bath, only to find that the faucet on the bathtub was broken, as in it wouldn't budge and not water came out. I called the front desk and was told by someone that they'd be right up to "show me how it works." (I am 62, and I'm pretty sure I understand how American bathtub faucets work.) A half hour went by with no one appearing. Finally I called again, and a different person answered. This employee did come up to find that, sure enough, the faucet was broken. He went downstairs, returned, and handed us a different key, asking immediately for the key to the room we would be vacating. No offer to help. This stay at Shiloh was almost (almost) comical in its mediocrity. And honestly, if at even one point, any employee had said "we're sorry for..." it would not have been so awful. Basic customer service is extraordinarily helpful in these situations.
Stayed 1 night in Apr 2024
Response from Di on 17 Apr 2024
We have added additional staff to assist guests. Also have new maintenance personal working on rooms. Hope your next stay will be better

8/10 Good

RUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is safe
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thank you, glad you had a safe stay

2/10 Terrible

farra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Di on 15 Apr 2024
Thank You

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Di on 25 Apr 2024
Thank you for your review

10/10 Excellent

David, Sweet Home

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great… bed was comfortable and amazingly enough, the pillows were actually comfortable enough to sleep on! Had a pretty nice dinner at the lounge and got to listen to some great live jazz! Would definitely do it again!
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thanks for the review

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shilo in suites hotel feels vintage and comfortable.
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thank you for your review

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Decent staff
Stayed 1 night in Mar 2024
Response from Di on 25 Apr 2024
Thank You

10/10 Excellent

Shantel

Travelled with partner
It was great and a really great price
Stayed 1 night in Mar 2024
Response from Your Shilo GM on 2 May 2024
Thank you Shantel! We hope to see you back soon!

8/10 Good

Mike

Stayed 1 night in Mar 2024
Response from Di on 25 Apr 2024
Thank you for your kind review

8/10 Good

thomas

Travelled with partner
Liked: Staff & service
liked restuarant and bar. noisy walking down hall. u can only do so much . i get it . not a biggy most hotels are
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar 2024
We can't wait to show you our new hotel once all the renovations are complete. Thank you so much for the review.

10/10 Excellent

Henry, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you so much!

8/10 Good

Mary

Liked: Cleanliness, staff & service
I stayed at this Shilo Inn several times several years ago and several amenities are no longer available. It seemed pretty "bare bones" on this visit. The pool is closed indefinitely (this is what my granddaughter loved about the hotel) and breakfast is no longer available. However, on this trip I just needed a good bed close to the airport, with airport shuttle available. Shilo Inn provided this perfectly well, and at a reasonable price compared to most other airport hotels.
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Once we are done with our renovations, we hope to have you back!

4/10 Poor

Chanel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for the review.

2/10 Terrible

Dawn Marie

Disliked: Cleanliness, property conditions & facilities
I had to pull out a nightstand so I could plug in my cellphone and I found moldy candy wrappers under the nightstand. The toilet did not have any pressure when flushing and the toilet was too short. I took a shower and found water all over the bathroom floor because the shower guards were not properly installed and the shower head leaks. The carpet in the room has wrinkles throughout the entire room and I fell. The room was dusty and needed vacuuming.
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for your review.

6/10 Okay

Ivann

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for the review.

10/10 Excellent

Robin

Stayed 1 night in Mar 2024
Response from Di on 25 Apr 2024
Thank you

8/10 Good

sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, accommodated all my needs. Went above and beyond with service. Would stay there again!!!
Stayed 3 nights in Feb 2024
Response from Front Desk on 20 Mar 2024
Thank you so much! We'll see you next time.

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Mar 2024
Thank you so much!

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice short stay
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
Well be here anytime, short or long stays, when you need us.

8/10 Good

Arturo

Stayed 2 nights in Mar 2024
Response from Di on 25 Apr 2024
Thank You!