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Reviews of Portland Holiday Village

3 out of 5
Portland Holiday Village
37 Percy Street, Portland, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 65 out of 161 reviews" "
Rating 8 - Good. 65 out of 161 reviews" "
Rating 6 - Okay. 18 out of 161 reviews" "
Rating 4 - Poor. 8 out of 161 reviews" "
Rating 2 - Terrible. 5 out of 161 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Dennis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Firstly dont book on line, call the park to make your booking, as on line places take more of the money. So the park is not getting all your money..its going offshore. If we had of called the park we would not have been booked into 2 sites. The lovely people saw that and changed our booking as so we didn't have to move. They were lovely people and helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Diluxan

Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, room comfort
As it was advertised.
Everyrging was as advertised. The unir was clean, well appointed, and tje staff were happy and helpful.
Stayed 5 nights in Sep 2023

8/10 Good

Felicia

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2023

8/10 Good

Betty

Travelled with group
Liked: Cleanliness, amenities
At reception it was rushed. Told check in was 2 - 8 but they rang while we were on the way to say they were closing at 4 . We just hit there in time. Both bedside lights in main bedroom were broken. Not just blown globes. Aircon remote was old and could not see icons to choose for head. Nothing in the unit to show how aircon worked.
Stayed 2 nights in Jun 2023

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Management were very welcoming. Thank you great set up.👍
Stayed 3 nights in Jun 2023

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Our cabin was basic holiday accommodation: I found the bathroom a little cramped, and the mattress in the main bedroom uncomfortable. We liked the lounge area with full-sized dining table, as we provided our own meals and were able to invite family members travelling with us to join us.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort
Great modern units in centre of town
The unit was very modern and spacious , well equiped with full kitchen facilities and good air conditioning. Right in town with IGA across the right.
Stayed 2 nights in Feb 2023
Response from Denise on 26 Feb 2023
Thanks Ronald. Glad you had a great stay

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2023

4/10 Poor

Giovanni

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The beds a bit uncomfortable The cooktops too slow to cook . It takes too long to even boil some water

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
N8ce and clean. Thank you.
Stayed 2 nights in Nov 2022

2/10 Terrible

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
We checked into our accomodation late on Wednesday, so the key was left for us. So on Thursday we thought we would do the polite thing and go to reception and introduce Thora (my husbands assistance dog) and show her documentation. The manager immediately got annoyed and informed us they are not “pet friendly”. An assistance dog is a medical necessity, NOT A PET. To which the manager said “well we can’t say no then can we” She then proceeded to lecture my husband about how she would have to pay for excess cleaning. If they cleaned properly in the first place that’s absolutely untrue. She followed it up by telling him off for booking through a third party website because then she has to pay them a booking fee. If you don’t want to pay said fee, don’t advertise on these sites. It is not the customers responsibility or fault. She then commented about us checking out on a Saturday because she will have to pay the cleaner weekend rates because of us. She also insisted on my husband telling her what the assistance dog is for, even after being shown the official I.D. “What is she for?” Is basically asking a person with a disability “what’s wrong with you?” Rude and ignorant! I will NEVER stay at this property again and will be reporting the ownership to our disability advocate
Stayed 3 nights in Sep 2022

8/10 Good

Lynden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cabin was conveniently placed and plainly comfortable.
Stayed 2 nights in Aug 2022

6/10 Okay

cheryl

Liked: Cleanliness
Sightseeing in Portland
Stayed three nights. Lounge kitchen area was good. Main bedroom needs a mattress topper but a bit hard. Plenty of dishes. Microwave,kettle toaster good. Big balcony large table and two benches. The BBQ area was undercover Two big lounges and plenty of tables and chairs.
Stayed 3 nights in May 2022

10/10 Excellent

Michael

Stayed 3 nights in Mar 2022

6/10 Okay

Graham

Travelled with family
Liked: Amenities
Mattress in main bedroom was terrible. Springs were that worn out there were lumps in it . Should have been replaced years ago. Toilet bowl was not cleaned well. Expected better for the price.
Stayed 3 nights in Feb 2022

6/10 Okay

Franco

Travelled with family
Cabin was nice and central to everything in town, however cabin was run down and quite dirty. Dust in the vents on the top bunk so my kids had to sleep together.
Stayed 4 nights in Jan 2022
Response from PHV Admin on 26 Jan 2022
Dear Guest, Thankyou for taking the time to leave a review. We will work to improve on the feedback you have provided and hope to see you back again.

10/10 Excellent

Meng

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, very clean and quiet
Stayed 6 nights in Dec 2021
Response from PHV Admin on 26 Jan 2022
Dear Guest, We are so pleased you enjoyed your stay.

10/10 Excellent

Edgell

Business traveller
Liked: Cleanliness, room comfort
Parking a plenty
Very comfy bed and space to move for 3 men no problems
Stayed 2 nights in Dec 2021
Response from PHV Admin on 26 Jan 2022
Dear Guest, Thankyou for the review and we look forward to seeing you back one day.

10/10 Excellent

Ervel Jr

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and very comfortable
Stayed 2 nights in Nov 2021
Response from PHV Admin on 26 Jan 2022
Dear Guest, What a fabulous review. We are so happy that you enjoyed your stay. We hope to see you back one day.

4/10 Poor

Michael

Travelled with group
Disliked: Property conditions & facilities
Windows dirty, curtains need replacing to blockout light, beds need replaced
Stayed 2 nights in Oct 2021

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Excellent Accommodation
An excellent place to stay, and the help we received was excellent also. Next time we are down that way again we will definitely stay there once again.
Stayed 4 nights in Apr 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Very welcoming on check in, clean and well kept facilities. Very central.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good service and very clean. Good location,easy access to local facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Conveniently located across road from supermarket, quiet location, centrally located within walking distance to Main Street.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2020

10/10 Excellent

Kristie, Stawell Vic

Travelled with family and small children
We stayed 3 night was good .. will stay again next time if we can
Stayed 3 nights in Oct 2020
Response from Nora on 26 Oct 2020
Thanks for your kind words Kristie, we hope to see you again :-) Nora

8/10 Good

Verified traveller

Liked: Cleanliness
Fishing trip
Good option for a quick fishing trip. Fairly clean and location convenient
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Location is excellent staff great park neat and tidy stove needs updating
Stayed 2 nights in Mar 2020

10/10 Excellent

Manmeet

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
central to everything close to shops the beach supermarket
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and very clean when we left we wanted to report that the exhaust fan in the bathroom wasn't working but tn=he office was closed.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff on check in, pillows could be a bit firmer l
Stayed 1 night in Nov 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cabin was a good size. Very clean. Very quiet park. Situated on the main street. Everything in walking distance. We will return
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the two bedroom delluxe cabin, and it was great. Our host was very friendly and easy to communicate with. The cabin was very clean, all amenities provided us with comfort we needed. It is close to the beach, shops and the best bakery. Would definitely come back
Stayed 1 night in Oct 2019

8/10 Good

A, VIC

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Management and Staff were lovely. The grounds were beautifully maintained and the park was right in the middle of town, yet so quiet! What a shame our cabin was filthy though. We had to rewash all of our crockery, the freezer had an ice and spilt liquid build up, the fridge had other guests leftover fruit in the crisper and the milk was open. The air con vents had months of dust build up as did the ceiling fans, which blew around the cobwebs throughout the cabin. I went to pull the sheet back of the main bed upon departure, to save time for the ‘cleaner’ and there was a blood stain on the mattress protector.
Stayed 3 nights in Sep 2019

10/10 Excellent

Soan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and welcoming
Nora and her husband who manage the property are lovely people and always very welcoming. Rooms are nice and clean at a decent price.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, amenities
The cabin we stayed in was dated, but was nice enough to stay in.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2019

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Portland
Good stay, staff very nice and helpful, average cabins and park but good position in town.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nora was very friendly and helpful and would stay there again,
Stayed 3 nights in Mar 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Very pleasant staff and surroundings
Stayed 1 night in Feb 2019

10/10 Excellent

Soan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Clean and quiet away from main hwy, will definitely return. Norah the manager is lovely and very accommodating :)
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We could do with more comfortable pillows .otherwise a pleasant experience
Stayed 1 night in Nov 2018