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Reviews of Ponderosa Inn Gresham

2.5 out of 5
Ponderosa Inn Gresham
1060 NE Cleveland Ave, Gresham, OR

Reviews

7.6

Good

Rating 10 - Excellent. 98 out of 279 reviews" "
Rating 8 - Good. 86 out of 279 reviews" "
Rating 6 - Okay. 46 out of 279 reviews" "
Rating 4 - Poor. 20 out of 279 reviews" "
Rating 2 - Terrible. 29 out of 279 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

THERESA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to check in the hotel was closed. There was a big swim meet in Gresham and all surrounding hotels were sold out! No notice or email canceling reservation!
Stayed 3 nights in Jul 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service
I arrived and there was a sign on the door saying the hotel was closed due to maintenance. I never received any notification of the closure so I had to scramble to find other lodging for the evening. Not fun to do after a very long day of travel. Terrible situation. Would never recommend this location!
Stayed 1 night in Jul 2023

2/10 Terrible

Selina

Stayed 1 night in Jun 2023

2/10 Terrible

Brenda

Travelled with partner
They canceled our reservation two days before said they still only had one day available of our three
Stayed 3 nights in Jun 2023

10/10 Excellent

Leslie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean room.
Stayed 1 night in Jun 2023

2/10 Terrible

David

Travelled with family
Disliked: Staff & service
No housekeeping service, inquired at the front desk desk as to why the room was not made up and no towels, was informed that the place was closing and that they laid off the housekeeping staff. If we would have known that they were closing, we would not have stayed there.
Stayed 4 nights in Jun 2023

6/10 Okay

mohan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Lot of misinformation. First we were told breakfast timings from 6am to 10am at time of checkin, then next day morning they mentioned it starts at 8am. Later one more executive said no breakfast due to understaffing.
Stayed 1 night in Jun 2023

8/10 Good

James

Stayed 1 night in May 2023

8/10 Good

Fred

Liked: Cleanliness, property conditions & facilities
Sorry, we're closing.
Things were ok until it came for breakfast. Waffles and instant oatmeal. Coffee from a k cup. (not bad if you are the only one in line). That's all, nothing else available. "We're out, we're not getting anymore, tomorrow is our last day so we didn't re-stock" I could say the place was the best, or the worst, doesn't matter they aren't open anymore. They will be student housing for Mt Hood.
Stayed 1 night in Jun 2023

2/10 Terrible

byron

Stayed 1 night in Jun 2023

8/10 Good

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but noisy traffic
The room itself was very nice. It was clean and no odors. The shower was very nice and bed comfortable. The refrigerator was very small. Also, we had a room that backed up to the road, so the traffic in the AM was very noisy.
Stayed 1 night in May 2023

8/10 Good

len

Liked: Cleanliness, staff & service, property conditions & facilities
I had no complaints
Stayed 2 nights in May 2023

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Thomas

Stayed 1 night in May 2023

10/10 Excellent

Ashwin

Liked: Cleanliness, staff & service
The staff was very friendly and professinal and answered all my questions. The only issued I had was the the shower was not working and it was too late to fix it as the maintenance crew had left for the day. Other than this, the stay was good.
Stayed 1 night in May 2023

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The improvements I would make are just 2: Better variety of heathy breakfast choices. The manager insisted on cartoons and old sitcoms on the breakfast room TV. There were no children the entire week I was there! News or business programming would have made a better experience
Stayed 6 nights in May 2023

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities
The pictures onkine look lovely. The hotel in person is run down
Stayed 2 nights in May 2023

6/10 Okay

Patrick

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in May 2023

4/10 Poor

Alexandra

I had to pay again at the front door. And the pool was closed when that was our whole reason to book here very unhappy with my stay
Stayed 1 night in May 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great property. However, the time on the clock in the room was wrong. Tried changing it but didn’t work. Otherwise, everything was good
Stayed 1 night in May 2023

8/10 Good

Abigail, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at the front desk was great! Didn’t get her name, but she was so nice!! Property is older, but definitely a gem.
Stayed 1 night in May 2023

6/10 Okay

Stephane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I like the friendliness of the staff. I did not like the way the towels smelled like if they have been stored away for months. They would try to clean super late in the day and they did not do the bed.
Stayed 4 nights in Apr 2023

10/10 Excellent

max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and staff was freindly
Stayed 2 nights in Apr 2023
Response from Kristina, Front Desk on 26 Apr 2023
Thank you for your feedback!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Denise, Front Desk on 9 Apr 2023
Thank you for your feedback, We look forward to having you stay with us in the future.

2/10 Terrible

Micaela

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Check in/Check out was quick and easy. Staff were welcoming. Room was stocked but felt dirty. We reported ants/bugs in the room especially bed and staff was indifferent stating they were aware and its not as bad as it used to be. My body was covered in hives and there was no sorry or compensation for the state of the room.
Stayed 1 night in Apr 2023
Response from Denise, Front Desk on 9 Apr 2023
We are sorry to hear that you had a bad experience. We will get with the proper people and take care of any issue there may be and also do some extra training with the employees. We are happy to hear that you did have some good experiences with some of out staff. Thank you for choosing The Ponderosa Inn, We hope to have another chance to have you stay with us in the future.

8/10 Good

Gary

Stayed 2 nights in Mar 2023
Response from Denise, Front Desk on 22 Mar 2023
Thank you for choosing The Ponderosa Inn. We appreciate your feedback and hope to see you again in the future

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, location, and staff.
Stayed 1 night in Mar 2023
Response from Denise, Front Desk on 16 Mar 2023
Thank you for your feedback. We enjoyed having you stay with us. Thank you for choosing The Ponderosa Inn, we look forward to having you stay with us again in the future.

10/10 Excellent

Rama Subramania Raja, Surrey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good maintenance and customer service
Stayed 1 night in Mar 2023
Response from Denise, Front Desk on 16 Mar 2023
Thank you for your feedback. We enjoyed having you stay with us. Thank you for choosing The Ponderosa Inn, we look forward to having you stay with us again in the future.

10/10 Excellent

Shaun

Stayed 1 night in Mar 2023
Response from Denise, Front Desk on 29 Mar 2023
Thank you for your feed back. We hope to see you again in the future.

10/10 Excellent

RJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Denise, Front Desk on 7 Mar 2023
Thank you for your feedback, We hope to see you again in the future.

6/10 Okay

Michael L

Travelled with family
For low end it was ok but in that price range there are better hotels
Stayed 1 night in Mar 2023
Response from Denise, Front Desk on 3 Mar 2023
Thank you for our feedback. We are always striving to improve.

8/10 Good

Josslyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place... Dimond in the rough
I was really great service the front desk lady was absolutely wonderful and very understanding of my situation I had a problem with my card and there they may be processed just so much easier trying to check in place looks nice it's really beautiful on the inside very comfortable on the inside as well it doesn't look like much when you first drive up but it's really great
Stayed 1 night in Mar 2023
Response from Denise, Front Desk on 2 Mar 2023
Thank you for your feedback. We are happy to hear that you have enjoyed your stay and that our staff was friendly and helpful. Thank you for choosing The Ponderosa Inn, we look forward to having yu stay again in the future.

10/10 Excellent

Kalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place southeast of Portland. Rooms are nice and clean, staff is friendly, and I particularly like the comfortable lobby and coffee bar.
Stayed 2 nights in Feb 2023
Response from Denise, Front Desk on 1 Mar 2023
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We look forward to having you again in the future. Than you for choosing The Ponderosa Inn.

10/10 Excellent

Martin

Stayed 1 night in Feb 2023
Response from Denise, Front Desk on 17 Mar 2023
We appreciate your feedback. Thankyou for choosing the Ponderosa Inn.

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at ponderosa cause it was affordable and conveniently located. I would go out of my way in the future to stay there again vs hotels further into the city.
Stayed 1 night in Feb 2023
Response from Denise, Front Desk on 1 Mar 2023
Thank you for choosing The Ponderosa Inn. We are happy to hear that you enjoy your stay and look forward to having you stay with us again in the future.

10/10 Excellent

Toni

Stayed 1 night in Feb 2023
Response from Denise, Front Desk on 21 Feb 2023
Thank you for your feedback. We hope to see you again in the future. Thank you for choosing The Ponderosa Inn.

8/10 Good

Thomas, Newport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a quick overnight stay. This is an older motel (1969) that’s had many makeovers over the years. It’s very clean. Reminds me of staying at a grandparents house that’s been redone on phases. You’re between major roads, Fred Meyer, etc. fairly quiet given the area. It’s a good place and a good price.
Stayed 1 night in Feb 2023
Response from Denise, Front Desk on 18 Feb 2023
Thankyou for your feedback. We are happy to hear you had a nice stay. Thank you for choosing The Ponderosa Inn, we look forward to having you stay again in the future.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Denise, Front Desk on 15 Feb 2023
Thank you for your feedback. We hope to see you again in the future. Thank you for choosing The Ponderosa Inn.

8/10 Good

Horacio

Stayed 2 nights in Jan 2023
Response from Denise, Front Desk on 7 Mar 2023
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

LYNDON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet safe and convenient to where I needed to be.
Stayed 1 night in Jan 2023
Response from Denise, Front Desk on 25 Jan 2023
Thank you for Choosing The Ponderosa Inn, We appreciate you feed back and we are happy to hear you had a good stay. We look forward to having you again in the future.

10/10 Excellent

Corinne

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
This is the place to stay while in town
Stayed 1 night in Jan 2023
Response from Denise, Front Desk on 25 Jan 2023
Thank you for your feedback. We are glad you had a good stay. Thank you for Choosing The Ponderosa Inn.

10/10 Excellent

Susha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable and friendly staff. Great to support a local business instead of a massive conglomerate.
Response from Denise, Front Desk on 16 Jan 2023
Thank you for your feedback, we are so happy to know you had a great stay. We appreciate you choosing The Ponderosa Inn and look forward to any future stays you will have with us.

10/10 Excellent

Eric

10/10 Excellent

Barbara B

Stayed 1 night in Dec 2022

10/10 Excellent

Scott

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very beautiful and peaceful inside. Very friendly staff and the coffee bar in the morning with snacks all for the best price I've seen lately. They also accommodated my need for a handicapped accessible room at no extra charge! That is the first I've seen ever, I shouldn't have to pay more because I am handicapped.
Stayed 1 night in Dec 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Denise, Front Desk on 22 Dec 2022
Thank you for your feedback, we hope to see you again in the future. Thankyou for choosing The Ponderosa Inn. Happy Holidays

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described. Clean, new fixtures but older carpet and doors. Very good deal for the cost. Our room was checked before they sent us there and it they found some stains so they offered us a different room. That was most appreciated, checking before we got sent there.
Response from Denise, Front Desk on 21 Dec 2022
Thank you for your feedback. We are happy to hear your stay was a good one. Thank you for choosing The Ponderosa Inn, we look forward to having you again in the future.

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Denise checked me in and she was friendly, efficient, professional! Rooms were clean and nice, water pressure was great, laundry room worked great!
Stayed 1 night in Dec 2022
Response from Heath on 16 Dec 2022
Thank your for choosing the Ponderosa Inn. We look forward to having you back any time! Happy Holidays!

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ace and Jeff did a fantastic job, very helpful and friendly staff, no internet issues, good amenities
Response from Denise, Front Desk on 15 Dec 2022
Thank you for your feedback. We are happy to hear you had a great stay. Thank you for choosing The Ponderosa Inn, we look forward to having you stay with us again.