Reception

Reviews of Kings Row Inn

2.5 out of 5
Kings Row Inn
12700 SE McLoughlin Blvd, Milwaukie, OR

Reviews

6.4
Rating 10 - Excellent. 25 out of 96 reviews" "
Rating 8 - Good. 26 out of 96 reviews" "
Rating 6 - Okay. 9 out of 96 reviews" "
Rating 4 - Poor. 13 out of 96 reviews" "
Rating 2 - Terrible. 23 out of 96 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down and i didn't realize it was a you can pay by the hour. Furniture was broken, bathroom floor felt like it was going to collapse, just not at all good. I only stayed there because it was close to why I was in town for a day. Next time I'll just drive the extra bit to stay somewhere nicer.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Brian, Thank you for taking the time to provide feedback on your recent stay with us. We apologize that the condition of our property did not meet your expectations and that you experienced discomfort due to the state of the room furnishings and bathroom floor. It's clear we need to conduct a thorough review and take immediate steps to address these issues to ensure a comfortable and safe environment for our guests.We appreciate your honesty, as it highlights areas where we must improve. We are committed to enhancing our facilities and service levels to provide a more pleasant and reliable experience for all guests. We hope you will consider staying with us again after our improvements, so we can demonstrate our commitment to your comfort and satisfaction. Thank you again for your feedback, and we regret any inconvenience you experienced during your stay.Sincerely,

6/10 Okay

Jolynne

Travelled with group
Liked: Staff & service
Disliked: Amenities
This place was affordable and close to where we wanted to be. Looks as though multiple people live in unit some of which weren't so courteous in the middle of the night.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Jolynne, Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient and our rates affordable, aligning with your travel needs. However, we apologize for any disturbances you experienced during your stay, particularly from noise in the middle of the night.We strive to ensure all our guests have a comfortable and restful experience, and it seems we may need to review our policies or increase monitoring to better manage noise levels and guest conduct, especially during late hours. We appreciate you bringing this issue to our attention, as it helps us to improve our service and ensure a more pleasant stay for all guests in the future.Thank you again for choosing to stay with us, and we hope to have the opportunity to provide you with a more serene and enjoyable experience on your next visit.Sincerely,

4/10 Poor

Mandy

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms by the hour & long term renters of sorts. Rooms are in disrepair. Advertised hot tub, broken , chipped and dirty towels, garbage in drains, etc. bars on bathroom windows.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Mandy,Thank you for providing your feedback and sharing your concerns about your recent stay at our hotel. We sincerely apologize for the condition of the room and amenities not meeting our usual standards. It is clear from your comments that there are several areas where we need to focus our improvement efforts, including the maintenance of our facilities and the cleanliness of our amenities.We take your observations very seriously, and we are immediately initiating a comprehensive review and rectification of the issues with the hot tub, room upkeep, and general cleanliness you have highlighted. Furthermore, we will inspect the safety and aesthetic concerns regarding the bars on the bathroom windows to ensure they meet our standards for guest comfort and security.Your experience is not indicative of the high quality of service and maintenance we aim to provide. We hope to have an opportunity to restore your confidence in our hotel in the future, ensuring that all aspects of your stay exceed expectations. Thank you again for bringing these matters to our attention.Sincerely,

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They put us under the proprietor unit so them and their dog woke us up before 7am, then the neighboring unit got cop knocked before 8am. When i checked in the person literally didnt speak more than 3 words, didnt say anything about the room, or mention anytbing about check out. I am surprised this place doesnt rent by the hour. Someome had put a trash bag over the smoke detector and had clearly been smoking in there, there was random graffiti on the wall and the entire unit was on a slant including the bed.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Samantha, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello Christopher, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

lauren

Travelled with partner
Liked: Amenities
had a great stay! staff was friendly and quick with everything. amazing place for a weekend getaway, will be returning!
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Lauren, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

John, Rancho cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 1 Oct 2023
Hello John, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was amazing and helpful. had a great stay. a nice little quiet area
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 20 Sept 2023
Hello Lauren, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities
K
Stayed 4 nights in Aug 2023
Response from MP - Guest Relations Manager on 11 Sept 2023
Hello Keith, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Scott

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like a KING at Kings Row Inn
Check in was a breeze. My MAN at the desk and the helm of this establishment was awesome to me. Always asking if I need anything, and very quiet aswell. WILLNCOME BACK.... ROOM 11 is wanting for me.
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 5 Aug 2023
Hello Scott, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Doug

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on 11 Jul 2023
Hello Doug, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Laura

Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on 9 Jul 2023
Hello Laura, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from MP - Guest Relations Manager on 18 Apr 2023
Hello Katelyn, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Tammy

Liked: Staff & service, room comfort
We went to relax and enjoy a couple days together the hot tub was so small i barely fit in it and im 5 foot 5 definitely cant fit two adults in it that was disappointing
Stayed 1 night in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 8 Mar 2023
Hello Tammy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Mark

Disliked: Staff & service
Stayed 1 night in Jan 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello Mark, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Adventure or ...?
Well, the heater and air conditioner were the same unit and when I turned down the temperature by 2 degrees the air conditioning kicked in. I was miserable all night with the heater running and the curtains didn't block out the exterior lighting. then the shower handle fell off...what an adventure.
Stayed 1 night in Nov 2022
Response from Sincerely, MP - Guest Relations Manager on 10 Dec 2022
Hello Stephen, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Rosita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

cameron

Business traveller
Disliked: Property conditions & facilities, room comfort
Not surprised given the price of the inn. It’s a place to lay your head for the night, don’t expect anything more.
Stayed 1 night in Oct 2022
Response from Sincerely, MP- Guest Relations Manager on 18 Oct 2022
Hello Cameron, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Carlo

Disliked: Cleanliness, amenities, property conditions & facilities
The room was not adequately stocked with supplies. There were cigarette holes in the bed sheet. There was a distinct smell of covered tobacco smoke with some chemical. Otherwise the bed was comfortable and the place was quiet. I didn't see any extra tub that was advertised though.
Stayed 1 night in Aug 2022
Response from Sincerely, MP- Guest Relations Manager on 20 Aug 2022
Hello Carlo, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Semi circle of 10 or so rooms in a few buildings, 1940s style. No lamps or bedside tables, gun shop next door. Bikini barista in coffee hut out front. If those things don't bother you then enjoy the friendly staff and have surprisingly quiet stay.
Stayed 1 night in Aug 2022
Response from Sincerely, MP- Guest Relations Manager on 16 Aug 2022
Hello John, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Lynsi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary
This was the worst experience i have ever had at a motel! The shower was disgusting, and full of mold. The entire room was riddled with mold, and blood spatter everywhere. The "Jacuzzi" didn't even work, and had flakes of plastic breaking off on the bottom. The worst thing that happened while we were there was getting locked into the room, and having to crawl through the window to leave the hotel. I was done at that point. Dont waste your money.
Stayed 1 night in May 2022
Response from MP - Guest Relations Manager on 11 May 2022
Hello Lynsi, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Drexler

Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on 30 Apr 2022
Hello Drexler, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
We ordered a pizza that was stolen by the tweakers living in the room next to us.
Stayed 1 night in Feb 2022
Response from CM - Guest Relations Manager on 23 Feb 2022
Hello Jake We appreciate you bringing this incident to our attention. I am terribly sorry that this incident occurred while staying at our facility. We want our hotel to be a safe, secured, and peaceful environment. We will investigate on the issues you have raised and corrective actions will be taken to enhance the safety and overall experience of our guests. If there is anything specific about our service that was not satisfactory please do not hesitate to contact us.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from CM - Guest Relations Manager on 23 Jan 2022
Dear Brandi, Thank you so much for rating us 10/10! Seeing that you were satisfied with the service and stay we have provided is satisfying to us, too. We will keep on striving to give our guests even more satisfactory accommodations. We look forward to seeing you again. Sincerely,

2/10 Terrible

Rocky

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pets or smoking though the room smells like a wet dog, bed sheets are holy and dirty and the towels were used and carpets were gross and blood splatter on the ceiling from idk what and mold in the rooms and pain pealing and the tv worked but had no antenna or cable or satellite hooked up so couldn’t watch tv, the neighbors were all tweakers and made it feel unsafe to leave your vehicle alone and definitely didn’t feel safe enough to want to be there, the floors were rotted and sinking and a leaky toilet causing wet floors and the toilet wasn’t cleaned and was used by someone that couldn’t aim, parking was also horrible All together it was the worst experience I ever had and way to high of a price for what it was
Stayed 1 night in Dec 2021
Response from CM - Guest Relations Manager on 26 Dec 2021
Dear Rocky, Thank you for letting us know about your experience. I am so sorry that it has been less than satisfactory. We aim for a clean and comfortable stay for our guests. What you have reported is not within our standards and has been communicated with the housekeeping team, and rest assured will be taken of. We hope to get another opportunity to better serve you. Sincerely,

2/10 Terrible

MT

Disliked: Cleanliness, amenities, property conditions & facilities
Oh my, where do I begin?? The man in the office was fine, when I noticed he had the tv remote with him behind the FULL PLEXIGLASS wall I asked if things were rough around here? He said no…. When I got to my room, there were holes all over the walls, the bedside table was covered with sticky marks, the shower was very moldy, the towels were stained with black marks and the handle fell off the fridge when I touched it. I could provide a few more examples, but…. The thing that disturbed me the most was the number of times I saw the police in the parking lot, 3 times in one evening. Additionally I observed strange men hanging around right outside my door at night. I was completely terrified. The reason I was staying there was because I was in town for a funeral and it was very close to the location of the gathering. I certainly learned my lesson not to stay in inexpensive motels.
Stayed 1 night in Nov 2021
Response from CM - Guest Relations Manager on 2 Dec 2021
Dear MT, Thank you for leaving us a review. Allow me to apologize on behalf of our hotel for all the issues that you have faced during your stay. We aim to provide a satisfactory and enjoyable experience to our guests. The problems that you have reported will be investigated for appropriate resolutions. We hope we can get a chance to replace this experience of yours with a more pleasant one. Sincerely,

2/10 Terrible

Michaela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on the walls. When we told him it didn't seem to bother him at all. Tweekers in the lot not even in a space doors open and passed out in driver seat. The bathroom was so small, and the "jet" tub didn't work. They didn't clean very well. Random stuff all over walls. We didn't stay the night. After an hour we requested a refund. Do not recommend them at l
Stayed 2 nights in Sep 2021
Response from CM - Guest Relations Manager on 21 Sept 2021
Dear Michaela, Thank you for letting us know about your experience. I am terribly sorry about the overall room condition during your stay. We want to make sure that appropriate cleanliness and sanitary actions are taken in order to provide a comfortable and pleasant experience to our guests. This issue has been raised to the management and cleaning department. Rest assured, this will be handled better moving forward. We hope that we can get another chance to provide you with a more pleasant experience. Sincerely,

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 1 night in Sep 2021
Response from CM - Guest Relations Manager on 21 Sept 2021
Dear Daniel, Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again. Sincerely,

2/10 Terrible

Norman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mold and vomit.
Stayed 1 night in Aug 2021
Response from CM - Guest Relations Manager on 10 Sept 2021
Dear Norman, Thank you for leaving us a review. I am so sorry that the room smelled bad. That is absolutely not what we want our guests to experience. This issue has been reported to housekeeping, and they will make sure that the rooms will have better and more pleasant atmosphere moving forward. Sincerely,

10/10 Excellent

Scottie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from CM - Guest Relations Manager on 21 Sept 2021
Dear Scottie, We appreciate the time you took to leave us a perfect rating. Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again. Sincerely,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so utterly disgusting it looked like somebody wiped the floor, with the towels and then scrub the toilet with them they were so black I could not believe how disgustingly dirty they were I tried to get my money back however of course Expedia I guess does not guarantee
Stayed 1 night in Jul 2021
Response from CM - Guest Relations Manager on 20 Aug 2021
Dear Valued Guest, Thank you for letting us know about your experience. I am terribly sorry about the bathroom and overall room condition during your stay. We want to make sure that appropriate cleanliness and sanitary actions are taken in order to provide a comfortable and pleasant experience to our guests. This issue has been raised to the management and housekeeping. Rest assured, this will be handled better moving forward. We hope that we can get another chance to provide you with a more pleasant experience. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from CM - Guest Relations Manager on 28 Jul 2021
Dear Valued Guest, Thank you for leaving us a rating. I hope everything about your stay worked well. If there is anything that you would like to suggest that can help us improve on our services, we'll be happy to hear you out. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from RP - Guest Relations Manager on 28 Mar 2021
Dear Valued Guest, Thank you for taking the time to rate us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a family friendly place to be in.
Place really wasn't as advertised. For the price you would be way better off getting a room at a Best Western. There were "strangers" knocking on our door at all times of the night, no real amenities in the room (coffee maker, soaps, etc.) and the walls were paper thin.
Stayed 1 night in Mar 2021
Response from RP - Guest Relations Manager on 18 Mar 2021
Dear Valued Guest, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We are committed to providing great customer service and may we suggest next time, please walk right up a manager and voice your concerns. We really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do reach out to us so that we can make you feel better regarding you stay with us.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fav Stay-Cation
I am always glad when they have an opening! My fav place for a relaxing weekend
Stayed 2 nights in Jan 2021
Response from RP - Guest Relations Manager on 18 Jan 2021
Hi Brandi, It's always a pleasure seeing you. Thank you for sharing your kind words with us. It means the world to us and to our entire team. We look forward to serving you again soon!

8/10 Good

Bobbie Jo

Stayed 1 night in Jan 2021
Response from RP - Guest Relations Manager on 21 Jan 2021
Hi Bobbie, Thank you for taking the time to rate us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

10/10 Excellent

Bobbie Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from RP - Guest Relations Manager on 6 Jan 2021
Hi Bobbie, Thank you for taking the time to rate us. We really appreciate it and we look forward to serving you again at Kings Row Inn! Please let us know about your future experiences.

2/10 Terrible

Moe, Seattle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never been in a hotel worse than it, it shouldn’t be In Expedia
Stayed 1 night in Sep 2020
Response from RP - Guest Relations Manager on 21 Sept 2020
Hi Moe, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached anytime.

2/10 Terrible

Mike, Gladstone,or

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not believe they are in business......no hot water,floor dirty,stains on all towel
Stayed 1 night in Sep 2020
Response from RP - Guest Relations Manager on 18 Sept 2020
Hi Mike, We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We have addressed this straight away to our staff and escalated it to the management for immediate action and to ensure that this incident is not repeated again. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
disgusting and scummy
Room smelled like urine, thin walls, syringe cap on floor, in and out traffic of other guests all night long, bed not level and head of bed was lower than foot of bed, cigarette burns everywhere on window sills, edge of tub.
Stayed 1 night in Apr 2020
Response from BL on 11 Jun 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from BL on 27 Mar 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Eryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The property was very accommodating and welcoming and we enjoyed our stay very much! We opted for a jacuzzi suite and we left very relaxed!!!
Stayed 1 night in Mar 2020
Response from BL on 21 Mar 2020
Hi Eryn, Thank you for the 10/10 rating. I'm pleased to know that you find our property accommodating and welcoming and that you enjoyed your stay.

2/10 Terrible

SP

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing, there were ants everywhere. We did NOT have sheets on our bed, everything was dirty, there was mold all over the bathroom, it was disgusting! We didn’t even stay!!!!
Stayed 1 night in Mar 2020
Response from BL on 10 Mar 2020
Hi SP, Thank you for the comments. I'm sorry to know that there were ants everywhere, no sheets on your bed and everything was dirty. Please know that I will be taking the necessary actions to improve our services. I apologize again for your disappointment.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from BL on 7 Feb 2020
Dear Guest, Thank you for the rating. I'm very sorry to hear that you are not satisfied during your stay, which is not at all up to our standard. Please know that I will be addressing these problems with our staff and taking the necessary actions to improve our services. I apologize again for your disappointment. Sincerely, Guest Relations Manager

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldnt let me get room
Wouldnt let me get room
Stayed 1 night in Jan 2020
Response from BL on 7 Feb 2020
Dear Scott, Thank you for the feedback. We are sorry to know that you didn't get a room. I will forward this to our team to improve our services. Sincerely, Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
My stay was ok besides paying extra for a room with a jacuzzi that didn't even work that and we had to move rooms because the 1st room was dirty but I'm upset we paid for a room with a jacuzzi and didn't even get to use it
Stayed 1 night in Dec 2019
Response from BL on 7 Feb 2020
Dear Guest, Thank you for the comments. I'm sorry to hear that we did not provide you with the exceptional experience we strive for every day. Please know that I will be taking the necessary actions to improve our services. I apologize again for your disappointment. Sincerely, Guest Relations Manager

6/10 Okay

Rebecca

Stayed 1 night in Dec 2019
Response from BL on 7 Feb 2020
Dear Rebecca, Thank you for the 6/10 rating. Sincerely, Guest Relations Manager

8/10 Good

Tiffany

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Kali

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad stay
Was unable to get the hot tube room I asked for didn’t get my money back the room I got was dirty and had burn holes in the bedding
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs down
The towels need to be replaced and were stained and looked total worn out and not white at all. No shampoo for guest just soap. No coffee available! Luke warm water for the supposedly heated jet tub.
Stayed 1 night in Nov 2019