Exterior

Reviews of Holiday Inn Express Hotel & Suites Portland-Jantzen Beach, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 350 out of 717 reviews" "
Rating 8 - Good. 251 out of 717 reviews" "
Rating 6 - Okay. 67 out of 717 reviews" "
Rating 4 - Poor. 24 out of 717 reviews" "
Rating 2 - Terrible. 25 out of 717 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MARIA LOURDES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! We have a pleasant stay at this hotel.
Stayed 2 nights in May 2024
Response from Gordon Stephens on 27 May 2024
Dear Maria, Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are thrilled to hear that you had a pleasant stay with us.At the Holiday Inn Express Jantzen Beach, providing our guests with a comfortable and enjoyable experience is our top priority, and we're delighted that we were able to meet your expectations during your visit.We truly appreciate your kind words and are grateful for the opportunity to have hosted you. If you ever find yourself in [Location] again, we would be honored to welcome you back for another wonderful stay.

6/10 Okay

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool water was very cold and my youngest daughter swallowed some water and got a bacterial infection (Streptococcus), along with fevers and an emergency room visit ( :( In addition, no waffle or pancake maker in the dining area, and very limited selections for breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 May 2024
Dear Cheryl, Response:Dear [Guest],Thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you encountered during your recent stay. Your concerns regarding the pool temperature and your daughter's health are of utmost importance to us. We apologize for any inconvenience caused and want to assure you that we take the safety and well-being of our guests very seriously.Regarding the pool temperature, we maintain it at a consistent level of 80 degrees Fahrenheit and above year-round for the comfort of our guests. Additionally, we conduct multiple tests daily to ensure the water meets the necessary safety standards. We regret that this did not meet your expectations on this occasion, and we will review our procedures to prevent similar occurrences in the future.Furthermore, we appreciate your feedback regarding our breakfast offerings. We do have a pancake maker available as part of our breakfast selection, and we apologize if this was not clearly communicated during your stay. We will work on improving the variety and options available to ensure a more enjoyable dining experience for our guests.Once again, we apologize for the inconvenience you experienced and appreciate your valuable feedback. Should you choose to stay with us again in the future, we would welcome the opportunity to provide you with a more satisfactory experience.Warm regards, Management

10/10 Excellent

WINNIE ANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Not sure what happened that there was no roll of toilet paper on the holder and none elsewhere in the room. No TV remote as well. Reception desk ladies were very helpful, one lady even came up to room to make sure the TV remote given to me was working.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Winnie Ann, Thank you for sharing your feedback with us. We're delighted to hear that you had an overall great experience during your stay. However, we sincerely apologize for the inconvenience you experienced with the missing toilet paper and TV remote in your room. Your comments have been shared with our team to ensure such oversights are avoided in the future. We're pleased to hear that our reception desk staff were able to assist you promptly and ensure that the TV remote issue was resolved. We appreciate your understanding and hope to welcome you back for an even better stay in the future. If there's anything else we can assist you with, please don't hesitate to contact us directly.Best regards, Management

10/10 Excellent

Steven, Kingston

Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Steven, Thank you so much for your wonderful review and for awarding us a perfect 5 out of 5 score! We're delighted to hear that you had such a fantastic experience during your stay. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is what we strive for, and we're thrilled that we achieved this during your visit. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future!Warm regards,Management

10/10 Excellent

Karen Elizabeth

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on 13 May 2024
Dear Karen Elizabeth, Thank you for awarding us with a perfect score! We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable stays for our guests is always our top priority, and we're delighted that we were able to exceed your expectations.Warm regardsManagement

10/10 Excellent

Chawna

Liked: Staff & service, property conditions & facilities
We travel a lot and this place was one of the best! We had the suite with an extra bedroom, which was great with teenagers. The beds and pillows were sooooo cozy and the staff was so friendly!
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Chawna, Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that your experience with us was one of the best you've had during your travels. It's great to know that our suite with an extra bedroom was perfect for your family, especially with teenagers. We're delighted that you found our beds and pillows cozy and that our staff provided friendly service throughout your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another enjoyable stay!Warm regards,

10/10 Excellent

Ileana

Stayed 3 nights in Apr 2024
Response from General Manager on 24 May 2024
Dear lleana, Response:Thank you for taking the time to leave us a 5-star rating! We're delighted to see that you had an enjoyable experience during your stay with us. If there's anything specific that stood out to you or if you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Karen Elizabeth

Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Dear Karen, Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a five-star experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we're delighted to know that we met your expectations. It was our pleasure to have you as our guest, and we hope to welcome you back again soon!Warm regards,Management

10/10 Excellent

Devendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Fantasia, Assistant General Manager on 13 Apr 2024
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. I am happy to see that you have enjoyed your stay! Do not hesitate to use us again as your home away from home should you ever be in the area again.

10/10 Excellent

Sobhag

Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Sobhag, I wanted to take a moment to extend my sincerest gratitude for your recent stay at our hotel and for taking the time to share your wonderful feedback on the website. Our team strives tirelessly to provide exceptional service and create memorable moments for all our guests, and knowing that we succeeded in your case brings us immense joy.Warm regards,Management

6/10 Okay

Nancy, Grants Pass

Travelled with partner
Adequate room, clean, with convenient breakfast included. Comfortable king-sized bed, with chaise lounge a nice addition. Very disappointed that the hot tub was not working properly.
Stayed 2 nights in Mar 2024
Response from Fantasia, Assistant General Manager on 4 Mar 2024
Nancy,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We are so happy that you have enjoyed your room as well as our breakfast, and sincerely apologize for the hot tub not being available due to unforseen circumstances. We hope that you will visit us again to not only enjoy our property once more, but to utilize our hot tub!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fantasia, Assistant General Manager on 4 Mar 2024
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again soon should you ever be back in town.

6/10 Okay

Nicole

Travelled with group
Liked: Room comfort
Just so so
They are currently in the middle of some remodeling. Created a little bit of an inconvenience. My biggest issue with my room was that I reserved a suite with a separate pull out bed. I really expected this to be a separate area allowing for some privacy. It was one room with a bed, a 2 ft wide wall and then the sofa/pullout right beside it. they were about 2 - 3 feet from each other. Also, the sofa pullout did not have any sheets or blankets on it or in the room. I had to go down to the lobby to get them at 1 am when we came back to our "suite" and they did not have any pillows for the separate bed!
Stayed 1 night in Feb 2024
Response from Fantasia, Assistant General Manager on 10 Mar 2024
Thank you, Nicole, for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Your feedback is extremely important to us, and I would like to apologize for your room not being what you've expected. We do have 2 bedroom suites available at our property, however, I understand that privacy is a huge priority. I would also like to apologize that the bedding for your pullout was not provided in your room. If you have any more concerns about your stay, please do not hesitate to contact us directly.

2/10 Terrible

Ted

Disliked: Staff & service, property conditions & facilities
No one at desk
Stayed 1 night in Feb 2024
Response from Fantasia, Assistant General Manager on 5 Feb 2024
Ted,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We take reviews such as yours seriously as this provides us the opportunity to discuss what we can do better as a hotel. I greatly apologize for there not being anyone at the desk to assist you while visiting. I will make sure that I bring this up with my team as it is extremely important to be available as much as possible. If you have any other questions or concerns, please do not hesitate to contact us directly.Again, thank you for the feedback and I hope that you will choose to stay with us again so that we may provide you with an even better experience.

8/10 Good

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good hotel
Stayed 1 night in Jan 2024
Response from Fantasia, Assistant General Manager on 5 Feb 2024
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Your feedback is important to us and we are glad to hear that you have enjoyed your stay with us. We hope to see you again should you ever be back in the area!

6/10 Okay

Nancy

Stayed 1 night in Dec 2023
Response from Fantasia, Assistant General Manager on 5 Feb 2024
Nancy,Thank you so much for your feedback. Please feel free to reach out to us if you have any questions!

10/10 Excellent

Kristiffani

Stayed 2 nights in Dec 2023
Response from Fantasia, Assistant General Manager on 5 Feb 2024
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again should you ever be in the area.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were amazing, rooms super clean. Pool smaller than expected and a bit cold.
Stayed 1 night in Dec 2023
Response from -Fantasia, Assistant General Manager on 5 Jan 2024
Jennifer,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are thrilled to see that you have enjoyed your stay with us, and have noted your concern about the pool temperature. Should you have any other concerns, please do not hesitate to reach out.We hope to see you again soon!

10/10 Excellent

Dev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from -Fantasia, Assistant General Manager on 5 Jan 2024
Dev, thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are happy to see that you have enjoyed your stay with us, and hope that you will come by again during your next visit.

2/10 Terrible

Justin

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from -Fantasia, Assistant General Manager on 5 Jan 2024
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Feedback like yours is very important to us as it gives us a moment to reflect on what we can do better as a team. If you would like to express any of your concerns with us, please do not hesitate to reach out.

8/10 Good

Timothy

Stayed 2 nights in Dec 2023
Response from -Fantasia, Assistant General Manager on 5 Jan 2024
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We always appreciate the feedback and hope that you have had an amazing stay.

8/10 Good

Miyuki, Berkeley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fantasia -Assistant General Manager on 29 Dec 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach We are excited to see that you have enjoyed your stay with us, and hope that you will come by again during your next visit to town.

6/10 Okay

Verified traveller

Well the overall experience went from bad to worse to okay. Long story short I ordered food and the front desk guy ate my food and lied about it. They did make it up but it’s the fact that it so disrespectful to eat someone else’s food and lie about it. The turkey breakfast sausage was very dry and tough. Wish they had more options. Bed was comfy. They were also renovating the hotel which was cool.
Stayed 2 nights in Dec 2023
Response from Fantasia, Assistant General Manager on 29 Dec 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We take reviews such as yours seriously as it gives us a chance to reflect on what we can do better as a property. I want to take the time to apologize for the situation with your food order. I am saddened to hear that this took place as this is not a reflection of our staff and how we conduct ourselves here. I have also taken note about more breakfast options and will discuss with with our team. If you have any other concerns about your stay, please do not hesitate to contact us directly.Thank you again so much for taking the time to give us your feedback, and I hope that you will give us a second chance should you ever be in the area.

8/10 Good

PC

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Fantasia, Assistant General Manager on 29 Dec 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again if you are ever back in the area.

8/10 Good

Ted

Liked: Cleanliness, amenities, property conditions & facilities
Under construction and average staff service. Room condition was very good.
Stayed 1 night in Dec 2023
Response from Fantasia, Assistant General Manager on 29 Dec 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are glad to hear that you have enjoyed our rooms, and hope to see you again during your next visit to our area.

10/10 Excellent

Betsy J Brooks

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Building updating going on, but hotel staff were very friendly, breakfast was good, and room was nice.
Stayed 2 nights in Dec 2023
Response from Fantasia, Assistant General Manager on 29 Dec 2023
Thank you for taking the time to provide us with your feedback! We are happy to hear that you have enjoyed your stay with us here at the Holiday Inn Express in Jantzen Beach, and look forward to you staying with us again during your next visit into town.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
They have been remodeling and I stayed in a fully remodeled room. Very nice
Stayed 1 night in Dec 2023
Response from Fantasia -Assistant General Manager on 12 Dec 2023
Allen,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am so excited to hear that you have enjoyed our newly remodeled rooms. We have worked diligently to ensure that our new rooms are to guest satisfaction. We hope to see you again during your next visit into town!

10/10 Excellent

Andra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fantasia -Assistant General Manager on 12 Dec 2023
Andra,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are excited to hear that you have enjoyed your stay with us, and hope that you will pop by again should you ever be in the area.

10/10 Excellent

antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent good service and friendly
Stayed 1 night in Dec 2023
Response from Fantasia -Assistant General Manager on 8 Dec 2023
Antonio,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We are so happy to see that you have enjoyed our service, and hope that you come by again if you are ever in the area.Again, thank you so much for your review!

4/10 Poor

Kowshik

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from -Fantasia, Assistant General Manager on 8 Dec 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Please feel free to reach out to us directly if you have any questions or concerns about your stay.

8/10 Good

Laraine C.

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator was noisy, bathroom fan ran all night
Stayed 2 nights in Nov 2023
Response from Fantasia -Assistant General Manager on 30 Nov 2023
Laraine,Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach, and thank you so much for letting us know about the issues you faced with your room. I will make sure that we get these items checked out as we want to make sure that all of our guests have a noise free and enjoyable stay with us. If you would like to reach out to discuss any more of your concerns, please do not hesitate to reach out to us directly. Again, we appreciate you giving your feedback!

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Even with remodeling going on, they did their best to make sure we were comfortable.
Stayed 3 nights in Nov 2023
Response from Fantasia -Assistant General Manager on 30 Nov 2023
Deanna,Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are so happy to hear that you have enjoyed your stay with us even through the finishing line of our renovations, and hope to see you again to enjoy our property once our remodel is completed.Again, thank you so much for your review!

10/10 Excellent

Carla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very clean with a staff tgat was very kind
Stayed 4 nights in Nov 2023
Response from Fantasia -Assistant General Manager on 29 Nov 2023
Carla,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are excited to see that you have enjoyed our staff and our cleanliness. We strive to provide a warm and welcoming environment. Should you ever be in the area, we hope that you will come by to stay with us again. Safe Travels!

10/10 Excellent

Mir, Ewa Beach

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I have enjoyed the daily breakfast. The staff is very friendly. Our room was cleaned everyday with fresh towels and immaculate made bed. I will definitely return on my next visit to Portland.
Stayed 4 nights in Nov 2023
Response from Fantasia -Assistant General Manager on 29 Nov 2023
Mir,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are so excited to hear about all of the items that made your stay so enjoyable. We strive to provide a warm, friendly, and comfortable environment within our property. We look forward to seeing you again during your next visit into town!Again, we appreciate all of the kind words and your time for reviewing us at the Holiday Inn Express in Jantzen Beach.

8/10 Good

Darko

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Fantasia -Assistant General Manager on 30 Nov 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We appreciate your feedback, and hope to see you again should you ever be in the area! If you have any questions, please feel free to contact us directly.Safe Travels!

10/10 Excellent

Andy

Stayed 1 night in Nov 2023
Response from Fantasia, Assistant General Manager on 29 Dec 2023
Thank you for taking the time to provide us with your feedback! We hope to see you again during your next visit into town.

6/10 Okay

Colby

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fantasia, Assistant General Manager on 29 Dec 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Should you have any questions about your stay, please do not hesitate to contact us directly.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from -Fantasia, Assistant General Manager on 23 Nov 2023
Michael,Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are happy to hear that you have enjoyed your stay with us, and hope that you stop by again during your next visit.

8/10 Good

Jenni

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Fantasia -Assistant General Manager on 30 Nov 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We appreciate your feedback and hope to see you again should you ever be in the area! If you have any questions, please do not hesitate to reach out.

6/10 Okay

Gloria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel was under construction so the pool was closed and breakfast was served in a makeshift location. We wish we would have been informed prior to booking. Our room was clean and comfortable. The hotel is located in a bad area so be aware all the time. Car alarms went off for hours during the night, a SWAT team was present at the local Target and derelicts at the nearby convenience store. I will not stay there again for that reason.
Stayed 1 night in Nov 2023
Response from -Fantasia, Assistant General Manager on 23 Nov 2023
Gloria,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We take reviews like yours seriously as it gives us the opportunity to discuss what we can do better to give the best guest experience. I am sorry that you did not enjoy your stay with us. We strive to keep our guests as informed as possible when it comes to our renovations, which is why we have notices posted on major booking sites that indicate our construction and pool closure. If this is something that you did not see, I will investigate further to ensure that these notices are always available during booking. Again, my sincerest apologies for your stay not being up to standard, and if you would like to express your concerns further please do not hesitate to reach out.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from -Fantasia, Assistant General Manager on 21 Nov 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am happy to see that you have enjoyed your stay, and hope to see you again should you ever be back in the area.

6/10 Okay

Jim

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
One of the two breeds had sheets that didn't appear to be totally clean and the construction has you feeling like you were walking through a war zone. A building in the area has an alarm going off for over an hour in the middle of the night . I know this wasn't the Hotel's fault, but it does speak to the area that this hotel is in.
Stayed 1 night in Nov 2023
Response from Fantasia -Assistant General Manager on 30 Nov 2023
Jim,Thank you so much for providing us feedback on your stay. We take reviews such as yours seriously as it gives us an opportunity to discuss what we can do better to enhance the guest experience. I would like to apologize for the condition of your stay. Cleanliness is always our top priority, and we understand that our renovations were somewhat of an eye sore. I am happy to announce, however, that we are at the finishing line and it is our hope that we will be completed at the beginning of 2024.Safety is also our top priority, and we have security that patrols our property as well as the entirety of the Jantzen Beach area. It is my sincerest apology for the alarms that went off throughout the night.We hope that, should you ever be in Jantzen Beach again, you are gracious enough to give us a second chance to enjoy our beautiful new property with no construction and with all amenities open and free to use. Should you feel the need to express any more of your concerns, please do not hesitate to reach out.Again, I want to thank you for taking the time to give your honest feedback.

4/10 Poor

mirtza

Travelled with family
Disliked: Amenities
No where on the website did it say that the property is under construction! Or the the whole pool area is closed! Pool is right next to the breakfast area and it’s very dusty!!
Stayed 1 night in Nov 2023
Response from Fantasia, Assistant General Manager on 13 Nov 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We take reviews like yours seriously as it helps us reflect on what would make the guest experience more enjoyable and comfortable.I would like to apologize for the experience that you have had while staying with us. We've put up notices on major sites in regards to our construction and pool closure. If you were not able to see this, however, I will make sure to go over our websites to make sure that this notice is posted for any future guests to see. We strive to ensure guest comfort during all stays. My apologies for this standard not being met during your time with us. If you have any further concerns, please do not hesitate to reach out to me directly.

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were super friendly. Unfortunately the property is under construction for a remodel. This would have been nice to know since the pool and jacuzzi were closed and wont be open until late November. I chose this location for the amenities but could use none of them.
Stayed 2 nights in Nov 2023
Response from -Fantasia, Assistant General Manager on 9 Nov 2023
Jennifer,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We strive to ensure that each and every guest is as enjoyable as possible, and I am glad to hear that you have enjoyed our staff. I do apologize for the pool being down due to our renovation. I understand that pools play a huge part in hotel stays, and we've posted this information on all major booking agents to make guests aware of this temporary closure. I do hope that, should you ever be back in town, you give us a second chance so that you may enjoy all of our newly renovated amenities. If you have any further questions, please do not hesitate to reach out. Again, thank you so much for your review, it is greatly appreciated!

10/10 Excellent

Larry

Stayed 1 night in Nov 2023
Response from Fantasia -Assistant General Manager on 29 Nov 2023
Larry,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am excited to see that you have enjoyed your stay with us, and hope that you will stay again during your next visit into town.Safe Travels!

2/10 Terrible

Jonadeli

Stayed 1 night in Oct 2023
Response from Fantasia -Assistant General Manager on 30 Nov 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen. We take reviews such as yours seriously as it gives us a moment to reflect on what we can do better to ensure a satisfying stay. Should you have any concerns about your stay with us, please do not hesitate to reach out directly.Again, we appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area, safe.
There was construction, but it did not bother us. No noise from it. Going to the pool area was the only time we actually saw it.
Stayed 1 night in Sep 2023
Response from Fantasia -Assistant General Manager on 27 Oct 2023
Thank you for taking the time to review us here at the Holiday Inn Express! I am happy to hear that you have enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Clean and spacious. Great breakfast. Only glitch was the hot tub was out of order. Otherwise it was perfect.
Stayed 1 night in Oct 2023
Response from -Fantasia, Assistant General Manager on 24 Oct 2023
Leslie,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am so glad to hear that you have enjoyed your stay with us. Although our hot tub is down, we hope you will stay with us the next time you are in the area to enjoy the newly renovated pool room!Again, it means so much that you have taken the time to review us.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible experience at a different hotel and ended up reserving a room here last minute. The front desk was professional and helpful, the GM Gordon specifically made the whole process easy. The room was great, the breakfast had variety and was very good, we felt safe and comfortable through our whole stay. Great job!
Stayed 2 nights in Oct 2023
Response from -Fantasia, Assistant General Manager on 24 Oct 2023
Amanda,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! It is such a pleasure to know that we were able to provide you with a great experience. We hope to see you again during your next visit into town!

10/10 Excellent

Quyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from -Fantasia, Assistant General Manager on 18 Oct 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are happy that you have enjoyed your stay with us and look forward to seeing you again if you are in the area.