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Reviews of Econo Lodge Portland Airport

2 out of 5
Econo Lodge Portland Airport
9520 NE Sandy Blvd, Portland, OR

Reviews

5.6
Rating 10 - Excellent. 81 out of 727 reviews" "
Rating 8 - Good. 157 out of 727 reviews" "
Rating 6 - Okay. 170 out of 727 reviews" "
Rating 4 - Poor. 144 out of 727 reviews" "
Rating 2 - Terrible. 175 out of 727 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pimps and hoes
Stayed 2 nights in May 2024

10/10 Excellent

Brandon

Liked: Cleanliness
It was an OK motel. I need a little bit of work, but everything was great.
Stayed 1 night in May 2024

10/10 Excellent

richard

Disliked: Amenities
Pretty chill place nice workers it's the basics but great if your using public transportation
Stayed 1 night in May 2024

2/10 Terrible

Suzanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud talking and loitering all through the night— including slamming of doors, yelling, nefarious activities in parking lot. Sketchy neighborhood, felt unsafe, besides the fact that we were unable to sleep due to all the loud outdoor happenings all throughout the night & into the morning.
Stayed 1 night in Apr 2024

10/10 Excellent

Alberto, Portland

Stayed 1 night in Apr 2024

2/10 Terrible

Rebekah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk was lovely. However, when I arrived at my room it was not as advertised and reeked of marijuana. The room was absolutely filthy, and felt unsafe. 10/10 would NOT recommend.

2/10 Terrible

Sergio

Travelled with family and small children
We arrived at the property in person around 10pm looking for a place to spend just one night in our roadtrip. We made known to the lady in the office that we had two little kids with us and she checked us in. While there was nothing wrong with the room itself, we had a terrible night, because there were prostitutes and noise all night long in the rooms all around us. There was even loud music playing at 3am and then at 6am a drugged woman passed and knocked every room's doors crying and asking for help and someone to open, which in addition to the terrible night, woke up our kids for good. The lady in the front office should have warned us of all this activity that was expected or normal I guess going on for this property and had we known it, we would have never checked in here. The non-smoking room also smelled like smoke and it was just disgusting to think about all else that goes on in that room and around the property on regular basis. The parking lot in the morning was full of trash, from cars that had parked through the night with shady characters who were gone by the morning. We will be asking for a refund and I hope this review is useful to anyone who has any regards for decency and respect, to avoid this hotel at all costs.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff were very nice and helpful. I had to extend my stay and he met my price. I had to stay practically the entire day and I have healthcare equipment that moved with me Very helpful and the maid took her time while I awaited a cab as I needed an electrical outlet. The cab was something else and we all got frustrated. Thank you Econo Lodge.
Stayed 3 nights in Mar 2024

6/10 Okay

tony

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
Great thing is it's right across from the max station
Stayed 2 nights in Mar 2024

6/10 Okay

Tara

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When I booked online I booked a king suite with jetted tub for $, when I checked in I was given a king suite no jetted tub. When I questioned the front desk I was told the booking was only for a king suite no jetted tub, so I asked if a jetted tub room was available, and it was available but would cost an additional $. So I paid the fee and received the room I originally thought I was getting for $$. I contacted expedias customer support and asked for reimbursement, the first agent Oliver was super helpful but informed me I would have to get a refund from the property. When I asked the property I was told the refund would have to come from Expedia. So I contacted Expedia again and received a much less helpful agent Joelle who told me the refund would have to come from the property, frustrated with the lack of helpfulness I ended the conversation. The next morning when I checked out I inquired again with the property and was again told the refund would have to come from Expedia. So again I contacted an agent Melissa who seemed to already know what I was inquiring about and went straight to work trying to find my refund, she told me the refund was issued the same day I first inquired about it and would be in my account 10-12 days later. I am still waiting for my refund and will not book at that property again and will definitely think twice before using Expedia in the future. Chatting with the agents was the only way I could find help and took over an hour each time.
Stayed 1 night in Feb 2024

6/10 Okay

Toby, Vancouver

Stayed 1 night in Feb 2024

2/10 Terrible

Shandi

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved a non smoking room, the first room we were assigned we were hit with an incredibly bad smell of marijuana coming from the room. We went and told the front desk and asked if we could switch rooms because we paid for a nonsmoking room. The guy at the front desk made it seem like it was normal and not a big deal. We got a new “non smoking” room and immediately noticed the cigarette burn marks on the top of the dressers. Along with lingering smell of marijuana. Not impressed and would not recommend staying in this hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and smells bad. Dont run the heat/ac smells worse. Likely a homless shelter. Wouldnot recomend
Stayed 2 nights in Jan 2024

2/10 Terrible

Jason

Stayed 1 night in Dec 2023

2/10 Terrible

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No one should stay here
Great for prostitutes and drug dealers if they are working. My daughter and I had an early flight and booked the EconoLodge because of the airport location. I tried to make it work because the stay was nonrefundable, but it was impossible. The pictures on the listing reflect some idealized version of the property. The layout is the same, but it is in disrepair and feels sketchy as soon as you drive onto the premises. The locked lobby--check-in is through the night window at 9 p.m.--doesn't inspire confidence. Seeing two prostitutes in the parking lot was close to the final straw but I really wanted to make it work because we had prepaid. The room next door to ours had multiple bags of trash stacked outside the door. Our room felt clean-ish, but uncomfortable--it felt like we had checked into some rough hostel. And the door did not lock. The bolt would not turn, the bar lock at the top had two loose screws that I could probably have popped off if I was so inclined, and then I discovered we could open the door from the outside just by pushing on it. So back to the front desk to get another room, as I tried to honor our reservation. The second room felt even worse and the bar lock was missing completely. We left. Anyone this "motel" should read the Google reviews (which I wish I had done) and consider the Best Western Pony Soldier Inn which is only a block away but is in great condition, and is SAFE. The one bright spot was the woman who checked us in and tried to make it work
Stayed 1 night in Oct 2023
Response from Jason on 9 Nov 2023
*Thank you for taking the time to give us your feedback, Elizabeth. I’m sorry your stay wasn’t up to your expectations. We do not condone illegal activity and are here 24 hours to make sure that your stay is comfortable. We are always striving to improve our service at Econo Lodge Portland Airport, and we hope that you’ll try and stay with us again. Please give us a call and we’ll do what we can to make your next stay better here at the Econo Lodge Portland Airport. Jason Dye, General Manager

4/10 Poor

Masayuki

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Noise
Train noise early in the morning like 4 to 5 am was crazy.
Stayed 1 night in Oct 2023
Response from Jason on 9 Nov 2023
*I’m sorry that you experienced noise issues during your stay. We are far enough from air traffic and there are no freight trains nearby but I am so sorry that you experienced noise. We do have complimentary earplugs at the front desk, iIf you need a pair feel free to ask next time you stay with us here at the Econolodge Portland Airport. Jason Dye, Manager

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Exhausted, never again...
We needed a place to crash for less than 8 hours on a Monday night before flying out of PDX. Chose this place over slightly cheaper options due to photos and reviews. Arrived at 9pm and had to call a phone number to check-in which was not a big deal. Manager was friendly and helpful. We noticed 3-4 cars in the lot with people just hanging out and going in and out of multiple rooms. We were super tired and really didn't think anything of it. Got to our room and it absolutely wreaked of cigarettes. Again, we didn't want to make a big deal and just tried to get some sleep. TV remote was not linked to the TV so I had to move the HDMI cable and use the buttons on the TV to make it work. Again, not a deal breaker. Went to bed at 11pm and that's when the fun started. For the next 5 hours until we checked out there was a non-stop circus of random cars coming in and out of the parking lot, people literally running up and down stairs, coming in and out of rooms and then peeling out and coming back 20min later. It was still going on when we left for the airport at 4am and saw a crew siphoning gas from cars on the street just outside the parking lot. We are not picky and have stayed at some really sketchy hotels. This one is definitely on that list. Absolutely avoid this place if you are trying to get any sleep...
Stayed 1 night in Oct 2023
Response from Jason on 9 Nov 2023
As the General Manager of this property, I would like to personally apologize that your stay was not up to your expectations. We have someone available at the front desk 24/7, next time you stay let us know when an issue arises and we’ll handle it for you, that is why we are here! We hope that you’ll give us another try, so give us a call and I can personally see that your stay is exceptional next time here at the Econolodge Portland Airport. Jason Dye, Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Experience that sucked
The room stunk of cigarette smoke. The bathroom floor was sticky. Closet items were broken. There was trash on the walkways. Staff were friendly, but interactions with them needed to be conducted through an 8”x10” window that required adults to bend over to use.
Stayed 1 night in Aug 2023

4/10 Poor

larry

Liked: Staff & service
Disliked: Cleanliness
To many things going drug smell girls in weird outfit getting in cars bad smell coming from rooms weird things going on very disappointed loud parties very disappointed for the amount we paid never again will we stay
Stayed 1 night in Aug 2023

2/10 Terrible

Frederick

Liked: Staff & service
Disliked: Property conditions & facilities
Toilet didn't work, and no maintenance person was available to fix it. So, I had to use the office bathroom on the 1st floor; I was on the 3rd floor and the elevator didn't work. Then around 3 AM, the fire alarm went off even though there was no fire.
Stayed 1 night in Jul 2023

4/10 Poor

Ruth

Stayed 1 night in Jul 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Lynda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The place was full of street walkers!
Stayed 1 night in Jul 2023

2/10 Terrible

Morgan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Jens

Disliked: Cleanliness, staff & service, property conditions & facilities
Loud, unsafe, and not as advertised
Stayed 1 night in May 2023

4/10 Poor

Marie France

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
First room offered smelled of smoke and pee, had to go through 4 rooms to find one that did not stink... then in the new room the door would not locked properly, had to "tackle" the door to be able to lock it... only positive Chuck at reception, kind and helpful
Stayed 2 nights in May 2023

8/10 Good

Ray

Stayed 1 night in May 2023

2/10 Terrible

John

Travelled with family
Disliked: Property conditions & facilities
They have “working Girls” out front who are turning tricks in the rooms not a very safe establishment.
Stayed 2 nights in May 2023

8/10 Good

Darold

Liked: Staff & service, room comfort
So so
Experience was ok. Great for last minute. Room was good sized, but was missing some of the normal items, like conditioner. The elevator was broken so had to take the stairs to the third floor. Staff at check in was friendly and explained the rules and the ins and outs of the fee spread. All in all, i would give it 3.5 stars, with the possibility of staying again, if there were no other options available at the time.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with group
It was okay. You get what you pay for. Cleanliness was a question for the shower and toilet seat. But it was a place to sleep for the night and it was warm
Stayed 1 night in Apr 2023

2/10 Terrible

Kambiz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Christifor

Travelled with group
Liked: Staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Tatyana

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so bad the room was nasty dirty the floor had garbage I couldn’t take my shoes off it’s just nasty I checked out after an hour being there I didn’t even wanna sleep there and the staff refused to give me a refund very very bad service will never go there again
Stayed 1 night in Mar 2023
Response from Cindy on 18 Mar 2023
You booked a non refundable reservation.That is why there is no refund.You were in the room for over an hour. Yoou did receive your deposit back. The front desk agen that checked your room for the deposit return said the floor was a liitle dirty and that will be addressed with the housekeepers. But also the bed had been used, the shower had been used and the bath towels were wet

6/10 Okay

rene

Stayed 1 night in Mar 2023

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
It was in a bad state of disrepair. I didn’t feel safe in that location and didn’t feel the amenities warranted the price. I trusted the name but didn’t get the level of quality I would expect from choice hotels
Stayed 1 night in Feb 2023
Response from Cindy on 28 Feb 2023
Dear Valued GuestThank you for your feedbackPrices have gone up because costs have gone up. They payroll for the hotel, the gas, water and electric bill and cable. All tof the supplies we have to buy, towles, linens pillows, toilet paper soap and shampoo have all gone up in price. Our ratesd are not as high as they were pre covid but we cannot afford to lower our rates anymore

4/10 Poor

Erin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
This motel has this weird thing where they request the ID of all adults staying there. I have never seen that before any place I've ever stayed at. Just make sure everyone has an ID! I was made to stand outside in the freezing snow while everyone's ID was collected from the guy who hated his job and scanned during check in. The elevator was out of service so we trudged up 3 flights in before-mentioned freezing weather. The room did not have the heat on and took a while to warm up. While that could all be forgiven, the bathroom was disgusting and had not been cleaned. Feces and blood smeared on the toilet, and hair in the shower. At least it was close to the airport, right?!
Stayed 1 night in Feb 2023
Response from Cindy on 28 Feb 2023
Dear Valued GuestWehave always required ID fir every adult. If we only had ID on the named adult in the room and that person went off property and the people staying with nthem got locked out of the room because they misplaced their key they would have to wait for the other person to get back because for security reasons we do not give keys to anyone thatr does not have ID. We are still waiting for the elevator to be fixed. The probkem is it is a major upgrade which means more electricity has to be set up and they have to coordinate the parts arrivals with having the workers to do the work. It was supposed to be done by now but has now been pushed back until April or May. We havw shared yiour review with the housekeeper that cleaned the room. I am sorry they broke the rules of not double teaming in the room because both housekeeper said the othet housekeeper cleaned it when no one had

6/10 Okay

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a Whirlpool hot tub room and the hot tub didn't work the sink in the room was clogged and when you turn the water on nasty stuff came out of the drain the tile around the hot tub was cracked the ceiling was damaged and looking like it was coming down. Outside of the property was a whole bunch of homeless trash.. when I informed them about the complaints of the room they did nothing but send maintenance up to tell me they can't fix it. I was stuck with a price of a Jacuzzi room and didn't get to use the jacuzzi. Let's not forget they have hidden fees they don't advertise it if you get there before 3:00 p.m. you have to pay $30 early check in and they tax the early check-in so really it's $35 if you come to your room at noon... Which is definitely crazy when they want you out at 11:00 the next day... I knew it was a little sketch when I arrived at the property and you couldn't go into the main office they had to go to a night window on the side to check in.. guests were loud and pouring beer on people's cars from the second level....this was literally just the complete opposite of a relaxing night with the family.and was never reimbursed for anything.
Stayed 1 night in Feb 2023
Response from Cindy on 18 Feb 2023
Hello Michelle, the maintenance technician reported to your room quickly and fixed the sink and confirmed there were no issues with the Jacuzzi. Was there something further you noted? If so we're here 24 hours so let us know!All hotels check in time is 3pm. We do offer early check inn for free if the room you booked is available. All hotels check out time is 11:00 a.m.. also a late checkout can be requested in the morning!Have a blessed day

10/10 Excellent

Paul

Stayed 1 night in Feb 2023
Response from Jason on 9 Nov 2023
*Thank you for choosing Econo Lodge Portland Airport for your stay! We are delighted that you had a great stay, Come back and see us again anytime, we would love to have you and make your stay comfortable! Jason Dye, Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful to go the extra mile to and from Econo Lodge.
Response from Cindy on 11 Jan 2023
Dear Valued GuestThank you so much for your review. I hope you will come back when your travels bring you to Portland again.Have a blessed day

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Couldn’t park our uhaul truck on the premises. And overnight the truck gets broken into . The hotel wouldn’t allow us a late check out to wait for roadside assistance… very cold and stoic staff .. horrible HORRIBLE
Stayed 1 night in Jan 2023
Response from Cindy on 11 Jan 2023
Dear Valued GuestI am so sorry that your vehicle was broken into. We cannot give extended check outs and tie up the housekeeping staff. If you could have given us an eta we might have been able to let you into the lobby to wait.

2/10 Terrible

Philip

Disliked: Cleanliness
My stay was horrible. The front desk clerk was unprofessional and informed someone pretending to be a concerned friend of mine my room number and it was an overall terrible experience.
Stayed 1 night in Dec 2022
Response from Cindy on 11 Jan 2023
DearValued GuestI do not understand. We never give out any room numbers, even for delivery drivers, They must give us a name. We look it up and then the front desk agent calls the room. The person in the room is asked if they would like to come to the desk or if it is ok for the front desk agent to give the person the room number.

6/10 Okay

Robin

Liked: Staff & service
Disliked: Amenities
The room was unlocked when i walked in the TV was on and all the lights where on,like i walked into someone else's room it had a weird smell like someone had smoked in it. The bathroom was dirty. They did come and cleaned it.
Stayed 1 night in Oct 2022
Response from Cindy Manager on 25 Jan 2023
Dear Valued GuestI am so sorry that you had this ecperience at this hotel and I am so glad the staff was able to fix it for you

2/10 Terrible

Ryan, Amity

Stayed 1 night in Sep 2022
Response from Cincy Manager on 25 Jan 2023
Dear Valued GuestI am so sorry that it appears that you did not enjoy your stay. If you could let me know what the issues were I would like to take care of them

4/10 Poor

Eileen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets and the towels were clean and fresh. Not so much the rest of the place. Maybe having some housekeeping challenges -- floor was so dirty it blackened my bare feet, coffee and food spills were not cleaned up from previous guest, and bathtub cleaning was spotty. There are transient tenants who come and go at all hours, so lots of car noise and loud conversations outside my room well into the night. (midnight, 2:30 am, 4am). The office staff was very pleasant.
Stayed 1 night in Sep 2022
Response from Cindy, Manager on 21 Sept 2022
Dear Valued GuestThank you for your feedback. We have finally figures out our flooring issues. The problem was the microfiber mops. We are now using terry rags and they clean the floor much better, plus we are using an enzyme cleaning that continues wiorking after the floor is mopped. I am so sorry that the housekeeper dropped the ball on cleaning your room. We have been going through housekeepers and try to check their rooms before a guest is checked into it.

2/10 Terrible

Kahlmia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bedbugs and wouldn’t give me a refund after I only checked in for 10 minutes total
Stayed 1 night in Jul 2022
Response from Cindy Manager on 25 Jan 2023
DearValued Guest We take pests seriously. The front desk agent and housekeeper checked the room and then Orkin was called. They did not find any evidence of any kind of bug.

6/10 Okay

adrienne

Disliked: Cleanliness
1 star hotel— comfy king size bed
Room 207 is in front of an “ Out of Order” elevator; so I lucky not to be on third floor. This also is where garbage is kept because of the large number of gnats flying in front of this. Which of course swept into the room and I had to kill a few bugs as they flew in. The DirectTv did not function, The desk person I met first was rude but the second one made up for that. There’s a homeless encampment right outside the gated parking lot. It made me nervous to leave my car there, but it was okay.
Stayed 2 nights in Aug 2022
Response from Cindy, manager on 21 Sept 2022
Dear Valued GuestI am afraid our elevaor will be out of order for an extended period of time. It needs a new circuit baord and they are on back order. Also other jobs get pushed ahead of us because hospitals and high rises come first. Did you contact the front desk about the television. Some of our guests set up theit own devices and do not bother to reset before they check out. I widh there was something we could do about the homeless camp but there are on public property.

10/10 Excellent

Cameron

Stayed 1 night in Aug 2022
Response from Cindy Manager on 25 Jan 2023
Dear Valued GuestThank you so much for the 5 stars.

2/10 Terrible

Jenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe area and unkind staff
We booked and prepaid online. Upon arriving the hotel did not feel safe and there was a lot of activity on the property and surrounding area. We contacted hotels.com immediately to request a different location and when they contacted the hotel manager to approve our change because we prepaid the manager refused to refund us because of our concerns. We have put in 2 requests to be reconsidered and have yet to be refunded.
Stayed 1 night in Aug 2022
Response from Cindy Manager on 25 Jan 2023
Dear Valued GuestIf you read the condition of the booking, you received a deep discount which meant the reswervation was not refundable.

2/10 Terrible

Berlyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Cindy, Manager on 21 Sept 2022
Dear valued GuestI am so sorry you did not enjoy your stay with us.Have a blessed day

6/10 Okay

Kaitlyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly employees but low-quality hotel
There were bugs in our room. Not just flies, but moth-like bugs. The room smelled of smoke despite being a non-smoking room. There were empty liquor bottles in the nightstand left from the previous guests. The mattress was hard and not very comfortable, though we got used to it over the few days we were there. The lady who checked us in was very friendly though.
Stayed 4 nights in Jul 2022
Response from Cindy, manager on 21 Sept 2022
Dear Valued GuestThank you for your feedback. I am so sorry that the housekeeper did not do a proper job cleaning your room. All of our rooms aree non smoking and it is illegal for anyone to smoke on the walkways, but catch people quite frequently and they get one warning and directed to the smoking area.