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Reviews of Comfort Inn Troutdale - Portland East

2.5 out of 5
Comfort Inn Troutdale - Portland East
1000 NW Graham Road, Troutdale, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1003 reviews" "
Rating 8 - Good. 288 out of 1003 reviews" "
Rating 6 - Okay. 59 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Elena

Travelled with family
Hot breakfast, clean room, good location
Stayed 1 night in May 2024
Response from Dee / GM on 23 May 2024
We appreciate the review and comments, Elena. Thank you so much..

10/10 Excellent

Esta

Liked: Amenities
The room was very clean and nice no orders in the air just a clean smell..and the breakfast was free and very good ..
Stayed 1 night in May 2024
Response from Dee / GM on 23 May 2024
Thank you for the compliments to housekeeping. I will be passing this on to them. We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dee / GM on 23 May 2024
Thank you, Albert.

8/10 Good

john

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient out of the city
Stayed 1 night in May 2024
Response from Christina on 15 May 2024
We love our location as well. Thank you so much for staying with us :)

10/10 Excellent

Tami, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christina on 15 May 2024
Thank you so much for staying with us and for the review we appreciate you :)

10/10 Excellent

Alyssa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice and clean place to stay. Staff friendly! Good breakfast!
Stayed 1 night in May 2024
Response from Christina on 15 May 2024
Thank you so much for the kind words. We appreciate you :)

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christina on 12 May 2024
Thank you so much for the review and for staying with us :)

10/10 Excellent

Della

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christina on 12 May 2024
Thank you so much for staying with us :)

10/10 Excellent

Troy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff. Give your dog a treat bag at check in. Also nice grass pet area. Breakfast was good with nice options.
Stayed 1 night in Apr 2024
Response from Dee / GM on 3 May 2024
We are so glad you enjoyed your stay. It was a pleasure having you and your pup here Troy.

10/10 Excellent

Rosalio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dee / GM on 3 May 2024
We appreciate you choosing to stay with us, Rosalio

8/10 Good

Theresa A., Cold Spring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff and clean.
Stayed 5 nights in Apr 2024
Response from Df on 3 May 2024
We appreciate the review.

10/10 Excellent

Allan, Klamath Falls

Business traveller
Honestly person behind the desk
Stayed 1 night in Apr 2024
Response from Dee / GM on 3 May 2024
Thank you Allan

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inn wss clean, easily accessible to our agenda. Staff was friendly and competent. Would stay here again.
Stayed 2 nights in Apr 2024
Response from Christina on 21 Apr 2024
Thank you so much! We appreciate you

8/10 Good

CESAR

Stayed 1 night in Apr 2024
Response from Christina on 10 May 2024
Thank you Cesar for staying with us

10/10 Excellent

Gordon, Ontario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Feb 2024
Response from Christina on 13 Apr 2024
Thank you so much! We appreciate you!

8/10 Good

Sandra, Puyallup

Liked: Staff & service
The breakfast room was nicely stocked and clean. The outside had a nice back area for dogs, smokers, handicapped unloading.
Stayed 3 nights in Apr 2024
Response from Dee / GM on 12 Apr 2024
Thank you for your comments and the review, Sandra.

8/10 Good

Rachael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from Dee / GM on 8 Apr 2024
We appreciate the review, Rachael.

10/10 Excellent

Brad, Eureka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The room was just fine. Breakfast was very good with an incredible staff. I will be back!!!!
Stayed 1 night in Mar 2024
Response from Christina on 5 Apr 2024
Right on thank you so much for staying with us and doing our review!! We appreciate you:)

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clerk was fantastic! Kind and helpful
Stayed 1 night in Apr 2024
Response from Christina on 4 Apr 2024
Thank you so much for Recognizing Anita :)She is truly awesome to work with!

10/10 Excellent

david

Travelled with family
Nice quiet place to stay when you are in Portland. Staff have always been super friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Christina on 4 Apr 2024
Thank you so much David. We appreciate you!

10/10 Excellent

Pam

Stayed 2 nights in Mar 2024
Response from Christina on 21 Apr 2024
Thank you!

10/10 Excellent

Kam, Walla Walla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place when in the area. Very easy access to Interstate 84, dog friendly, great breakfast, good water pressure in the shower, nice bed, great staff. Can't say enough good things about this place.
Stayed 1 night in Mar 2024
Response from Christina on 4 Apr 2024
You are SO SO Wonderful Kam. Thank you so much! I hope you had a great time at the basketball games :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Mar 2024
Response from Christina on 4 Apr 2024
Thank you Michael! We appreciate you staying with us and taking the time to do our survey! :)

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christina on 4 Apr 2024
Thank you Kai! We appreciate you!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your service
Stayed 1 night in Mar 2024
Response from Christina on 31 Mar 2024
Thank you for staying with us! We truly appreciate you!

6/10 Okay

Brahma

Liked: Cleanliness, staff & service, property conditions & facilities
Television didn’t work
Stayed 1 night in Mar 2024
Response from Christina on 28 Mar 2024
So so sorry about the TV. Please come see us again!

10/10 Excellent

Robert, Santee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, I will stay here again
Stayed 4 nights in Mar 2024
Response from Christina on 23 Mar 2024
Thank you so much Robert! We appreciate you!

8/10 Good

Robert, Santee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet with some nice walking paths nearby.
Stayed 4 nights in Mar 2024
Response from Christina on 16 Mar 2024
Thank you so much for staying with us and the review :)

10/10 Excellent

Philicia, Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Really friendly and helpful staff! Standads rooms, easy to access!
Stayed 1 night in Mar 2024
Response from Dee / GM on 13 Mar 2024
Thanks so much for the perfect score Philicia. We appreciate the review and comments.

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a clean property with nice rooms. The only thing I don’t care for is the strong smell of marijuana in the common areas.
Stayed 1 night in Mar 2024
Response from Christina on 7 Mar 2024
Thank you so much for staying with us.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice Comfort Inn. Breakfast is well organized and fresh. Great staff!!!
Stayed 2 nights in Mar 2024
Response from Christina on 7 Mar 2024
Thank you so much for the kind words. We appreciate you!

10/10 Excellent

Kevin, ROSEBURG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfort stay. Nice staff. Nice breakfast
Stayed 1 night in Feb 2024
Response from Dee / GM on 21 Feb 2024
Thanks for the compliments and your review Kevin. We hope to see you next time you are in the area.

10/10 Excellent

Danitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. It’s clean, feels safe, and overall a great place.
Stayed 2 nights in Feb 2024
Response from Dee / GM on 21 Feb 2024
Thank you so much, Danitza. We appreciate it.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe this may the cleanest most well organized Comfort Inn I have ever stayed at. The breakfast area is especially kept very nice and welcoming. Will most certainly stay here the next time I am in the area.
Stayed 3 nights in Feb 2024
Response from Dee / GM on 19 Feb 2024
Thank you Don! What a great review to share with my staff. We are so glad you enjoyed your stay and look forward to seeing you next time.

6/10 Okay

Angelica

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Dee / GM on 19 Feb 2024
Thank you Angelica

10/10 Excellent

Ryan

Liked: Amenities
Nice
Stayed 1 night in Feb 2024
Response from Christina on 15 Feb 2024
Thank you! We appreciate you!

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. Easy check in.
Stayed 2 nights in Feb 2024
Response from Christina on 15 Feb 2024
Thank you so much for staying with us :)

10/10 Excellent

allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location nice front desk people the breakfast was awsome and the lady that helps at breakfast was awesome we were traveling with our children and it was very family friendly only thing that maybe could be changed was light of entrance of our room didnt completely turn off so it was like a night light and we are not used to having a light on but everything else was clean and comfortable
Stayed 1 night in Feb 2024
Response from Christina on 15 Feb 2024
We truly appreciate your feedback. Thank you so much for staying with us and being so kind! You have a beautiful family!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around. Great experience
Very clean rooms, very friendly staff, the breakfast was really really good and substantive. We had a noise issue with the neighbor that was quickly addressed and rectified. For back in the area. Need a place to stay. This will be our first choice
Stayed 2 nights in Feb 2024
Response from Christina on 15 Feb 2024
Thank you so much for the review!

8/10 Good

Cindy

The bedding smelled weird.
Stayed 1 night in Feb 2024
Response from Christina on 15 Feb 2024
Thank you for your review. I am sorry that the smell of the bedding was weird. Next time please check the room ahead of time, I want to make sure you are comfortable and everything is ok :)

10/10 Excellent

gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN! Outstanding employees always willing to answer questions and offer help. Thats why we stay here!
Stayed 2 nights in Nov 2023
Response from Christina on 15 Feb 2024
Truly appreciate you!! Thank you so much!

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023
Response from Christina on 15 Feb 2024
Thank you so much for the 10/10!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Major storm and multiple power outages. Staff very helpful. Provided extra blankets and flashlights.
Stayed 2 nights in Jan 2024
Response from Christina on 15 Feb 2024
Truly appreciate you taking the time to do our survey! We are thankful we all survived and can now talk about what a mess that was :)

8/10 Good

Wendi, Clackamas

Stayed 1 night in Jan 2024
Response from Christina on 15 Feb 2024
Thank you so much for the review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dee / GM on 12 Jan 2024
Thank you, Robert

10/10 Excellent

Susan, Ocean Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and helpful and breakfast is really good
Stayed 6 nights in Jan 2024
Response from Dee / GM on 12 Jan 2024
Thank you for your comments and compliments Susan. We appreciate you choosing to stay with us while you were in Troutdale.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Dee / GM on 5 Jan 2024
Thank you for the review and compliments to the staff, Christian. We look forward to seeing you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty ,smelly,nasty room. Wrappers and food on floor. Someone's hair in the sink and on the bedding. Left after 4 hours. Will NEVER stay at a comfort inn again
Stayed 1 night in Dec 2023
Response from Dee / GM on 29 Dec 2023
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are sorry about the issues you faced; this has been forwarded to housekeeping management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 Excellent

David, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant staff member bwhind the desk this evening
Stayed 1 night in Dec 2023
Response from Christina on 27 Dec 2023
Thank you so much. I will be sure to tell Aimee :) We appreciate you!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Christina on 27 Dec 2023
Thank you so much for the review! We appreciate you!