Reservation made in November - 2 months later, facility decided they weren't getting enuff of the charge I paid for the room, so TWO DAYS BEFORE, THEY said THEY called me to cancel but the number they had on file, that they claimed they got from hotels. com, was incorrect - THEY SAID THEY LEFT A VOICEMAIL to that (wrong) number- so when I showed up at the end of a 15 hour drive, I had no lodging... 2 hours later, (most of it on hold with hotels.com, I was ALLOWED to get the room I reserved, for a higher price, which I paid in full, and hotels.com refunded most of my initial investment, AND the difference is supposedly going to be refunded to me at a later date - pardon me if I don't hold my breath...