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Reviews of Fairfield Inn & Suites by Marriott Savannah I-95 North

3 out of 5
Fairfield Inn & Suites by Marriott Savannah I-95 North
305 Raley Road, Port Wentworth, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 289 out of 436 reviews" "
Rating 8 - Good. 82 out of 436 reviews" "
Rating 6 - Okay. 33 out of 436 reviews" "
Rating 4 - Poor. 13 out of 436 reviews" "
Rating 2 - Terrible. 19 out of 436 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean. We’ll make ntsinwd
Stayed 1 night in May 2024
Response from SAVFNGSM on 21 May 2024
Sal...Thank you so much for the perfect score! We are so glad that you enjoyed your stay and that you intend to stay with us again when you return to the area. Welcome to the Fairfield Inn & Suites Savannah I-95 North family. Willie A. Guest Services Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful addressing an illness situation.
Stayed 1 night in May 2024
Response from SAVFNGSM on 17 May 2024
George...Thank you for your feedback. I am glad we were the perfect hotel for you! I will share your kind words with all of the staff. Welcome to the Fairfield Inn Savannah North Family! We will look forward to your next visit to the area! Willie A., Guest Services Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding the Fairfield Inn was difficult. The view of the hotel from the road is blocked by a building and signage for a competing chain. Traffic patterns in the area are confusing and frustrating. Once we found the hotel, we were happy to find plenty of parking, an immaculate facility, and a friendly and helpful staff. The room is comfortable and well furnished. We are pleased to be staying here.
Stayed 1 night in May 2024
Response from SAVFNGSM on 13 May 2024
Edward...Thank you so much for the perfect score! We are so glad that you enjoyed your stay and that you intend to stay with us again when you return to the area. Welcome to the Fairfield Inn & Suites Savannah I-95 North family. Willie A. Guest Services Manager

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and I95
Stayed 1 night in May 2024
Response from SAVFNGSM on 13 May 2024
Donna...On behalf of the entire hotel team, I want to thank you for sharing feedback about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Front Desk staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Willie A., Guest Services Manager

4/10 Poor

Susan, Newburyport

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pillows too hard. Dirty Wet facecloth hanging over the Shower Curtain from previous tenants. Sticky night stand from previous tenant. Also Marriot policy of having only the NEWS on in the lobby goes against every HOTEL RESTAURANT MNGT class ever. CNN is propaganda and not suitable for entertainment of people on vacation and weary from travel. Guest checkout stated that MARRIOT policy is they can only have the NEWS on. Nothing else. Won't be staying at a MARRIOT again ever.
Stayed 1 night in Apr 2024
Response from SAVFNGSM on 3 May 2024
Susan...Thank you for reviewing our hotel. We are disappointed your recent stay was not a very positive experience. We do not have a record of any complaint from you while at the hotel. We would have gladly moved you to a different room if we were made aware of your issue at check-in. We will share your review with our team and hope we have the opportunity to have you as our guest again in the near future! Willie A., Guest Services Manager

8/10 Good

Mike

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Apr 2024
Response from SAVFNGSM on 3 May 2024
Mike...Thank you for sharing your experience at the Fairfield Inn & Suites Savannah I-95 North. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon. Willie A., Guest Services Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from SAVFNGSM on 3 May 2024
Daniel...Thank you for taking the time to share feedback on your recent stay. I am glad you found our rooms to be clean and our staff to be friendly. We take pride in our complimentary hot breakfast, so I am glad you enjoyed that, as well. We will look forward to greeting you again whenever your travels bring you back to the area! Willie A., Guest Services Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and staff was friendly.
Stayed 1 night in Apr 2024
Response from SAVFNGSM on 4 May 2024
Manuel...Thank you for being our guest and for sharing feedback on your recent stay. I am glad that you found our hotel to be clean and comfortable, and our staff to be friendly and helpful. Welcome to our family and we will look forward to greeting you again whenever your travels bring you back to Savannah! Willie A., Guest Services Manager

10/10 Excellent

Patricia, Kanata

Stayed 1 night in Apr 2024
Response from SAVFNGSM on 3 May 2024
Patricia...Thank you so much for the perfect score! We are so glad that you enjoyed your stay. Your feedback has been shared with our entire staff to encourage them to continue delivering great guest experiences. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Willie A., Guest Services Manager

10/10 Excellent

Patricia, Virginia Beach

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off I-95. Fast check-in with friendly help. Wonderful breakfast!!
Stayed 1 night in Apr 2024
Response from SAVFNGSM on 14 May 2024
Patricia...Thank you for taking the time to tell us about your stay at our hotel. I am glad you found the hotel to be clean and comfortable and that you enjoyed our complimentary hot breakfast buffet, as well. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. Willie A., Guest Services Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 1 night in Mar 2024
Response from SAVFNGSM on 1 Apr 2024
Karen...Thank you so much for the perfect score! We are so glad that you enjoyed your stay and that you intend to stay with us again when you return to the area. Welcome to the Fairfield Inn & Suites Savannah I-95 North family. Willie A. Guest Services Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick, efficient, and easy. She had a line of people, yet she didn’t seem flustered or rushed. Great property.
Stayed 1 night in Mar 2024
Response from SAVFNGSM on 1 Apr 2024
Cynthia...On behalf of the entire hotel team, I want to thank you for sharing feedback about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our front desk team to encourage them to continue delivering great guest experiences. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Willie A. Guest Services Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our checkin was great. We were able to check in early which made the rest of the day wonderful.
Stayed 1 night in Mar 2024

8/10 Good

Paul, Braintree

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, clean rooms and friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great rooms were clean no complaints will come back again
Stayed 1 night in Mar 2024
Response from SAVFNGSM on 8 Mar 2024
Jodi...Thank you for being our guest and for sharing feedback on your recent stay. I am glad that you found our hotel to be clean and comfortable, and our staff to be friendly and helpful. We take pride in our complimentary hot breakfast, so I am glad that you enjoyed that, as well. We will look forward to greeting you again whenever your travels bring you back to Savannah! Willie A. Guest Services Manager

10/10 Excellent

Tamie

Stayed 1 night in Feb 2024
Response from SAVFNGSM on 17 May 2024
Tamie...Thank you so much for the perfect score! We are so glad that you enjoyed your stay and that you intend to stay with us again when you return to the area. Welcome to the Fairfield Inn & Suites Savannah I-95 North family. Willie A. Guest Services Manager

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Leonhard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beware using 3rd party Hotels.com
I travel frequently for both biz and pleasure. Most hotels including Marriott which I have Bonvoy awards I consistently get a less quality room or handicapped room when using my Holetl.com rewards.. I was told being a 3rd party user they will not change rooms despite my objection to a handicapped room. One other objection is to the large number of non-English speaking men congregating and smoking outside the side entrance late into the evening. Nice hotel, great breakfast spread.
Stayed 1 night in Feb 2024
Response from SAVFNGSM on 20 Feb 2024
James...Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Unfortunately, you booked a handicapped room through a third-party and because all of the non-handicapped rooms were booked as welI, we were unable to make any changes. We also have a lot of construction in the area, and the men you saw were relaxing after a long day of work. English is their second language. I am glad that you found our hotel to be clean and comfortable, and you enjoyed our complimentary hot breakfast. Once again, thank you for taking the time to share your feedback. Willie A., Guest Services Manager

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area and service were the best!
Stayed 1 night in Feb 2024
Response from SAVFNGSM on 22 Feb 2024
Stewart...On behalf of the entire hotel team, I want to thank you for sharing feedback about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Breakfast Team to encourage them to continue delivering great guest experiences. Once again, I appreciate you taking the time to share your feedback. Willie A. Guest Services Manager

6/10 Okay

Ana

Travelled with family, Travelled with pets
Disliked: Amenities
They charge for pet fee without disclosing it before you book. My booking was non refundable so I couldn’t cancel either. They blame expedia for this but they should make sure it’s clear before you book.
Stayed 1 night in Feb 2024
Response from SAVFNGSM on 22 Feb 2024
Ana...Thank you for taking the time to tell us about your stay at our hotel. I understand how unexpected charges can be unpleasant. I noted that you made your reservation through a third-party, so I regret that the pet fee policy was overlooked, because it does appear on their website. We take pride in having a newer hotel and take pleasure in making sure our guests are happy during their stay. That is the reason for the pet fee - it involves a more extensive cleaning process. Many people are allergic to pet hair and dander, so additional cleaning must be done to prepare the room for the next guest. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us, and I hope to have you stay with us again whenever your travels bring you back to the area. Willie A. Guest Services Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to downtown Savannah or Pooler. Great staff. Breakfast staff were very kind. Breakfast was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maryellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - very clean - easy checkin and very friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Arthur

Stayed 3 nights in Dec 2023
Response from SAVFNGSM on 17 May 2024
Arthur...On behalf of the entire hotel team, I want to thank you for sharing feedback about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Willie A., Guest Services Manager

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was excellent help
Stayed 1 night in Feb 2024

2/10 Terrible

Dorothy

Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off I95
Stayed 1 night in Jan 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs in bed and worst customer service ever
It started off well - friendly check in. When I pulled back the sheets to get in bed, there were numerous “bug parts.” They looked like bug legs. I called down and the young woman who was friendly upon check in was no longer so friendly. She told me I could come fine and get done sheets to make the bed. I told her I was a guest at the hotel and didn’t feel it was my responsibility to change the sheets. She moved me to another room (I was exhausted after driving and had no desire to change sheets or rooms). When I went fine for the new room key, she didn’t speak to me. Very rude. There was no “I’m sorry there was an issue with your room.” No customer service skills. The worse part was the next morning when I was checking out. I started to mention it to the man at the desk and he interrupted me and said my name. He proceeded to tell me that housekeeping had inspected the room and there was nothing in the sheets. That they were completely clean. I tried to tell him I didn’t understand his that could be and tried to show him the pictures I had taken. Time and date stamped the night before-clearly after I had checked in and before I switched rooms. He REFUSED to even look at the pictures and ARGUED with me, saying I was making it up. I was shocked. The customer is WRONG! Honestly, it was the craziest and worst customer service experience I’ve ever had. I paid good money to stay at this hotel, had dirty sheets, and I was the one who was treated with disrespect!!
Stayed 1 night in Jan 2024

8/10 Good

Lawrence

Travelled with partner
Liked: Amenities
Nice clean stay. Price was good. Interstate was noise
Stayed 1 night in Jan 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Jan 2024

10/10 Excellent

vito

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unaware that there was a $75 additional charge for a pet
Stayed 1 night in Jan 2024

10/10 Excellent

Tawanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and secure not worried about if someone was looking at me of following me… the locks on the door was excellent and very clean… shower needs to be clean a lil better but overall stay was excellent .
Stayed 1 night in Jan 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, comfortable
Check-in was efficient and friendly. Room was clean, but dead bolt was broken. Breakfast was good. 1 night stay
Stayed 1 night in Jan 2024

10/10 Excellent

Jean

Stayed 1 night in Jan 2024

8/10 Good

Frank

Liked: Amenities
Entire Staff and facility were very nice. Morning breakfast person was extremely nice. Only problem was the HVAC that was impossible to control. Kept running and was very noisy.
Stayed 1 night in Jan 2024

10/10 Excellent

Spyros

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service friendly people. Clean, easy to park and conveniently situated.
Stayed 3 nights in Dec 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Estrella

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It’s dog friendly and also very accessible for disabled people. Great breakfast and nice people. Loved it. Would recommend it and I would come back
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the free charging for EVs
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, very clean and friendly staff. The lady who services breakfast is outstanding and friendly. Being close to I-95 makes it very noisy in and outside the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb and dog-friendly too
This is an every year special when I drive my father & his dog down to their Winter nest in Florida. It’s a great one. All kinds of reasons too. The front desk was so friendly. We came off a three hour, brutal traffic jam and she was so welcoming and warm. I can’t tell you how much of a difference she made. And the hotel is always just perfect. A professional place.. the rooms are excellent. The breakfast is all you can ask for from a hotel of this type. I’ve stayed in so many of these kinds of roadside hotels and I like to think I’ve learned the difference between the good ones and the bad ones. This is one of the really good ones.
Stayed 1 night in Dec 2023

10/10 Excellent

Jorge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Osvaldo

Travelled with family and small children
The lady at front desk did not welcome us. She was nasty and not hospitable
Stayed 1 night in Dec 2023

10/10 Excellent

Silvia, Miami

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located near I-95very convenient location if you are traveling. It is very modern with well appointed and comfortable rooms. Pets are welcomed for an extra $75 fee. Breakfast is included and is excellent. The customer service is great too! Excellent place to stop for a long road trip.
Stayed 1 night in Dec 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

8/10 Good

Paul A

Stayed 4 nights in Dec 2023

10/10 Excellent

Fecteau

Travelled with family
Stayed 1 night in Dec 2023