Lobby sitting area

Reviews of Baymont by Wyndham Port Wentworth

2.5 out of 5
Baymont by Wyndham Port Wentworth
7220 Highway 21, Port Wentworth, GA

Reviews

6.4
Rating 10 - Excellent. 99 out of 411 reviews" "
Rating 8 - Good. 104 out of 411 reviews" "
Rating 6 - Okay. 69 out of 411 reviews" "
Rating 4 - Poor. 54 out of 411 reviews" "
Rating 2 - Terrible. 85 out of 411 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Augusto

Travelled with family
Liked: Staff & service, amenities
Construction
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 26 May 2024
Hi Augusto! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

4/10 Poor

Johnnie Mae

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Jocelyn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Dirtiest, grossest, scariest hotel I’ve ever stayed at. Pool was unusable and filled with feces and trash. Breakfast was highly disappointing, even for a cheap hotel. Loaf of bread, dry cereal, cold coffee, and the make-your-own waffles tasted like chemicals. Surrounding area is highly unsafe, and the bottom level room windows easily open the whole way.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 25 May 2024
Hi Jocelyn! We sincerely apologize for the distressing conditions you encountered during your stay. The state of the pool and the quality of breakfast you described are completely unacceptable and far below our standards. Additionally, your concerns about safety and cleanliness are extremely important to us.Please be assured that your feedback has been taken very seriously. We will conduct a thorough review and address these issues immediately to ensure they do not occur again. Your experience is not representative of the service and quality we aim to provide, and we hope you will consider giving us another chance in the future.

8/10 Good

KEITH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room just need to updated
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi KEITH! Thank you for sharing your thoughts on the room's condition. We understand the importance of maintaining modern and comfortable accommodations for our guests. Your feedback regarding the need for updates is duly noted, and we will assess this aspect to ensure that our rooms meet your expectations in terms of comfort and aesthetics. Please rest assured that we are continuously striving to enhance our facilities to provide you with a more enjoyable stay during your next visit. We appreciate your valuable input and look forward to welcoming you back soon for an even better experience.

10/10 Excellent

Timothy

Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 15 May 2024
Hi Timothy! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

10/10 Excellent

Wilmer

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, recomiendo
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 15 May 2024
Hi Wilmer! We are pleased to know that you had a positive experience during your stay at our hotel. We sincerely appreciate your recommendation and support. We always strive to provide exceptional service to all of our guests and are pleased to know that we met your expectations. We hope to have the privilege of welcoming you again in the future.

2/10 Terrible

Annalou

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very unsatisfied with our visit. The room had less beds then described. And called about tvs not working and no one came to fix when told twice someone would be up.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi Annalou. We apologize for the dissatisfaction you experienced during your visit. It's unacceptable that your room did not meet the description provided, and we regret any inconvenience caused by the discrepancy in the number of beds. Additionally, we apologize for the inconvenience of the malfunctioning TVs and the lack of follow-up from our team despite being informed twice. Your feedback is invaluable, and we will address these issues with our team to ensure immediate improvements are made in communication and service delivery.Please know that your experience does not reflect our usual standards, and we are committed to providing our guests with accurate accommodations and prompt resolution of any issues that may arise. We sincerely apologize for any frustration or inconvenience you experienced, and we hope you will consider giving us another opportunity to provide you with the exceptional service and accommodations you deserve. Thank you for bringing these concerns to our attention.

4/10 Poor

Jim

Travelled with partner
Disliked: Amenities
Went to lift lid on toilet & seat fell off ! No way cleaning would have missed this ! Room smell of smoke . Was given another room, tub shower was absolutely not cleaned. Very dirty stairs and carpet, Breakfast was limited at best . Stayed 1 night
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi Jim. We sincerely apologize for the multiple issues you encountered during your brief stay with us. It is unacceptable that you experienced cleanliness and maintenance issues, as well as limited breakfast options. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure immediate improvements are made.Please know that your experience does not reflect our usual standards, and we regret any inconvenience or discomfort you experienced as a result. We appreciate you bringing these matters to our attention, and we will take the necessary steps to prevent similar occurrences in the future. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a much-improved experience. Thank you for your understanding, and we apologize once again for the inconvenience you experienced.

6/10 Okay

Mirrakle

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I love the property but there were some safety concerns. In the entrance way, the roof was leaking water. The rear door was shattered and glass was everywhere and also the pool had no water in it.
Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on 3 May 2024
Hi Mirrakle! Thank you for bringing these safety concerns to our attention. We sincerely apologize for any inconvenience or discomfort caused by the leaking roof, shattered rear door, and empty pool. Safety is a top priority for us, and we take issues like these very seriously. We will address these concerns immediately with our maintenance and management teams to ensure that they are promptly resolved and that our property is safe and welcoming for all guests. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Alisha

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
People are living there like its a house. Run down absolutely dirty from hair, blood to bugs. Got a refund and took my family else where.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 30 Apr 2024
Hello Alisha! We deeply apologize for the unacceptable conditions you encountered during your visit. Providing a safe, clean, and comfortable environment for all guests is our top priority, and we regret that we failed to meet these standards during your stay. Your experience does not reflect the level of quality and service we strive to provide, and we understand your decision to seek accommodations elsewhere. We appreciate your understanding and cooperation in obtaining a refund, and we will address the issues you've raised with our team immediately to ensure that they are resolved and do not recur in the future. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent similar incidents from happening again.

2/10 Terrible

Sarah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had bugs in the couch, feces on the wall, a non working toilet, amd hair everywhere. Not to mention a funky, nauseating smell. We did not stay. It was atrocious.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 30 Apr 2024
Hi Sarah. We are deeply sorry to hear about the unacceptable conditions you encountered during your visit. Providing a clean and comfortable environment for our guests is paramount, and we sincerely apologize for failing to meet these standards during your stay. Your experience does not reflect the level of quality and service we strive to provide, and we are committed to addressing these issues immediately to prevent them from happening again in the future. We understand your decision not to stay, and we sincerely apologize for any inconvenience and discomfort caused. If there's anything we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out. Your feedback is invaluable to us, and we appreciate the opportunity to address these concerns and improve our services.

6/10 Okay

Marshall

Business traveller, Travelled with partner
Disliked: Amenities
Lot of renovations going on there and people hanging out in the hallways video chatting right outside my door. Plus the breakfast was absolutely worth skipping
Stayed 5 nights in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Marshall. We apologize for the inconvenience caused by the ongoing renovations and disruptions in the hallway during your stay. Ensuring a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. We'll address these issues with our team to ensure improvements are made to minimize disturbances for our guests. Additionally, we apologize that the breakfast did not meet your expectations, and we'll review our offerings to ensure a more satisfying dining experience in the future. Your feedback is valuable, and we appreciate you bringing these matters to our attention. If there's anything further you'd like to discuss or if there's anything we can do to improve your experience during any future stays with us, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was extremely nice
Stayed 5 nights in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Michael,We're thrilled to hear that you had a positive experience with our staff during your stay. Providing exceptional service and hospitality is a top priority for us, and we're delighted that our team members were able to make your visit memorable. Your kind words will be passed along to our staff as recognition of their efforts. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Ann, Nashville

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Toilet seat was broken and the ice machine was difficult to use.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Ann,Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the broken toilet seat and the difficulties you experienced with the ice machine. We are committed to ensuring our facilities are in perfect working order and appreciate your feedback as it helps us improve. These issues will be addressed immediately by our maintenance team to ensure they are fixed and to prevent any future inconvenience.We hope this experience does not deter you from choosing to stay with us again. We look forward to the opportunity to serve you better in the future and ensure your stay is comfortable and hassle-free.Sincerely,

2/10 Terrible

Erin

I cannot get ahold of anyone at the property, both phone numbers ring and ring. One has a voice mail box thats full but after calling 5 times someone could have picked up
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Erin,Thank you for your feedback, and we apologize for the difficulty you've experienced in reaching our staff via phone. It is important to us that our guests can easily contact us, and we regret that we did not meet this standard in your experience. We are addressing this issue promptly to ensure that our communication lines are more reliable and that our voicemail system is regularly monitored and cleared to prevent it from being full.We appreciate your patience and hope to resolve this issue swiftly so that future communications are smooth and timely. We are committed to providing you with the support you need and look forward to the opportunity to speak with you directly and address any concerns you may have. Sincerely,

4/10 Poor

DAWN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken tip lock sheets not white. No receipt given. Noisy neighbors. Good Hot water and nice white sheets
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear DAWN,We appreciate you taking the time to share your feedback regarding your recent stay with us. It's concerning to hear about the issues you experienced, including the broken tip lock and the condition of the sheets, as well as the absence of a receipt and disturbances from neighboring guests. These aspects are not reflective of the high standards we strive to uphold, and we sincerely apologize for any inconvenience caused.On a positive note, we're glad to hear that you found satisfaction with the hot water and the quality of our white sheets. We are committed to ensuring our guests have a comfortable and pleasant experience, and your comments highlight areas for immediate improvement. Please be assured that we will address these concerns with our team to prevent future occurrences and improve our guest experience. We hope to have another opportunity to provide you with a stay that fully meets your expectations and our standards.Sincerely,

6/10 Okay

JESSICA

Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi JESSICA! Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.

10/10 Excellent

Jaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Jaron, Your satisfaction is crucial to us, and we truly appreciate your patronage. The high rating you provided is a great motivator for us to continue enhancing our services to ensure an exceptional experience for you and other guests in the future. We look forward to your next visit and hope to see you again soon.Sincerely,

10/10 Excellent

Brian

Response from MP - Guest Relations Manager on 9 Apr 2024
Hello Brian, hank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

2/10 Terrible

PC

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reserved two rooms of dual queen beds. They only had, (and knew all along), two rooms with a single king. No problem, we only have two people sleeping on the floor. They called it an "upgrade". Breakfast was a pathetic joke.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello PC, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Vicky

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not what we were expecting for a Baymont. However, it did seem like they were in the process of improving the rooms. Staff was very friendly, and tried their best to make you comfortable.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello Vicky, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Bethany

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not clean. There was an odd, unidentifiable odor on the entire second floor. The security latch on my door was broken. The tub had an actual acrylic patch visible. There was no cold drinks available - front desk said the refrigeration was broken, so they had nothing available. Lastly, I don’t know what to make of it, but several (like 4-5) room doors on my floor were slightly propped open by the security latch as though being left open for someone who was coming with no key. Made me wonder if it was some sort of “by the hour” situation. There are several reputable hotels right next door to this. Choose one of those.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Bethany, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

John Bruce

Even though we booked and paid for our reservation a week ahead of time and didn’t arrive very late they had no rooms for us
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello John Bruce, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Victor, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Les

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had reserved a double queen room for 3 people, and when we arrived we received a room with a king bed (no couch or anything). He tried to market this as an upgrade! Ha! If we weren't traveling as a group, we would've just left. The staff at checked-in couldn't seem to understand this pretty blaring issue. Our kid slept on the floor. This is not at all what we paid for at.all, and no recource was given. Additionally, many things were broken or in poor condition: internet wasn't working the entire stay, pool was out of order and closed, our bathroom door wouldn't even shut, bar to hang clothes on was cut too short and wouldn't support any weight, mircowave handle in room was broken, thermostat on the wall had no power running to it. A broken window unit was just sitting in the hallway right off the elevator. Seemed like a good amount of code violations just about everywhere you looked: storage/trash in the stairwell, wires hanging down from where exit signs should be. We waited to check out 30mins before standard check out time, and a sign was there to "ring the bell for service." We waited for awhile, but no one showed, and that was our last impression. It was shockingly subpar.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Les, We apologize for the inconvenience you experienced during your stay. Our team is dedicated to ensuring that our guests have a comfortable and enjoyable experience. We appreciate your feedback regarding the room conditions and will address them to prevent any future issues. Thank you for staying with us and we hope to have the opportunity to welcome you back again.

8/10 Good

Avery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here! Kind staff, great wifi, great location, clean & well air conditioned. Breakfast was very average- nothing hot except waffles. Overall recommend.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Avery, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello Jose, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Garth

Disliked: Amenities, property conditions & facilities
I had no hot water to shower.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Garth, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

william

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unprofessional. We did not have any TV or internet.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 3 Mar 2024
Hello William, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 3 Mar 2024
Hello Jonathan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Tieace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MP on 1 Mar 2024
Dear guest, We really appreciate your honest feedback and looking forward to serve you again in future. Thank you for staying at our hotel.

10/10 Excellent

Tieace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at front desk were very polite
Stayed 5 nights in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Tieace, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

kelsey

Stayed 4 nights in Feb 2024
Response from MP - Guest Relations Manager on 28 Feb 2024
Hello Kelsey, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Matt

Stayed 7 nights in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Matt, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Kathleen

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Kathleen, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were renovating and the room was great. The back door, however, did not shut and was a safety issue.
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Heather, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

sheera

Travelled with family
Disliked: Amenities, property conditions & facilities
I should have listen to the previous reviews. The room for starters had no clothing closet to hang clothes, no trash can, no telephone to call front desk, and the t.v. was a 32 inch monitor and the volume could not be turned up. The floor smelled on marijuana, but the manager did try to find out where it was coming from. The breakfast was cereal and milk from a jug with apples and bananas. I was very concern with cross contamination with the milk. As stated before it is own by Patels, so it's not the Wyndham you may be custom to. My advise seek another hotel don't lower your standards. We stayed only because we were there for late at night to lay our heads and the beds were comfortable.
Stayed 1 night in Feb 2024
Response from MP on 19 Feb 2024
Dear guest,We appreciate your honest feedback and apologize for any inconvenience you have had during your stay our hotel. We will definitely look into the problems and resolve it. The hotel is Baymont franchised by Wyndham.

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, the person at front was very helpful and has a good attitude. He went far and beyond to help me out I'm so grateful for him
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 17 Feb 2024
Hello Devin, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Than Expected
The check in was quick. Attendant was personal and helpful in giving us a first floor room. He directed us to a restaurant just down the street for a good dinner.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 14 Feb 2024
Hello Carol, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great updated rooms, staff friendly and available!
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 10 Feb 2024
Hello Amy, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Kota

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid and showed receipts that I had a reservation, they rescued to let me stay and Expedia had to get involved to get a refund. Staff was extremely rude to me
Stayed 2 nights in Feb 2024
Response from MP on 5 Feb 2024
Mr. Edward,The original booking was Friday 02/02/24. On file card was declined to hold the room.

8/10 Good

Jerry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Jerry, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Ronita

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Ronita, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dust , dirt , in middle of remodeling. Stains on pillow cases. Rooms smell moldy.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Valued Customer, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Good

Harry

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Harry, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 31 Jan 2024
Hello Frankie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

N E

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Every hotel I stay at is under renovation. Thank y
Check in clerk was very nice.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello N E, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not even stay at this dump...you would think Expedia would do their homework and look at this place...it was owned by the Patel family...had NOTHING to do with Wyndham ...was only under a AGREEMENT with Wyndham ...no luggage cart, no handicapped entrance...$200 dollars later we stayed at a Fairfield
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 12 Dec 2023
Hello Michael, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Precious

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel was pretty on outside, lobby and room was nice and bed comfortable, get customer service from the owner hotel was renovation, so there was debris in hallway, but my room was worth the money
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 12 Dec 2023
Hello Precious, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!