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Reviews of Waves at Surfside

4 out of 5
Waves at Surfside
Pango Rd, Port Vila

Reviews

9.0

Wonderful

Rating 10 - Excellent. 6 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

8.8/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Ammi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property looked nice from the outside but not from the inside. Pool was dirty. Sheets dont get cleaned everyday. Place didnt smell good. Very loud at night due to the waves, felt like the roof was gonna fly off. Kept us up all night. Air conditioning didnt work in muggy hot weather. Big cockroaches everywhere. No room service. Location was ok. Overall not worth the price paid.
Stayed 4 nights in Feb 2024
Response from Waves on 17 Feb 2024
Hi there,Thank you for your review and our apologies if we did not meet your expectation but I can confirm that your villa was serviced everyday during your stay and the girls even change the sheets as requested. The pool was cleaned daily but as it's windy the leaves kept falling to the pool. The air con is working fine and with the wind and the waves we could not do anything about it as it's the south east wind. We thank you once again for your review. Kind regards, Waves at Surfside Management.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Huge 3 bedroom property right on the ocean front. A family of five, we had a wonderful stay here. Katia was so friendly and helpful.
Stayed 4 nights in Jul 2023
Response from Staff Surfside on 12 Jul 2023
Hi Vanessa, Thank you for the great review and we're so glad you have enjoyed your stay with us.Thanks for choosing our property and we will definitely host you again. Tropical regards, Katia

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beachfront bungalow.Excellent accommodation for big group. Kitchen is well equipped with 2 fridges
Stayed 3 nights in Jun 2023
Response from Staff Surfside on 16 Jun 2023
Thanks Wendy for the great review and thanks to you all for choosing to stay at our property. Will definitely host you again if you're thinking of coming back next time.Tropical regards

10/10 Excellent

Jaymz

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2023
Response from Staff Surfside on 1 Jun 2023
Thank you so much for choosing to stay at our property. We will definitely host you again.Thanks

8/10 Good

Gavin

Travelled with family
This is a fantastic location for snorkeling and relaxing with an amazing view of the reef. It's only about 10min out of town,so getting a taxi is easy for shopping and dining.
Stayed 13 nights in Jan 2023
Response from Staff Surfside on 23 Jan 2023
Thanks Gavin for the wonderful review and thanks to you and your family for choosing to stay with us. We will definitely host you again. Thanks

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly, kind and helpful. We were in the largest of the houses and the pool size was fabulous and not too deep. Plenty of relaxing pool ledges. Outdoor dining area. Inside 2 sitting rooms and good kitchen and every bedroom had a bathroom. The property and surrounds are extremely well kept. While this place has no cafe or restaurant there are good choices nearby. I would highly recommend Waves at surfside and we will be returning
Response from Staff Surfside on 7 Jan 2023
Thanks Fiona for your great review. Really appreciate it. On behalf of Waves at Surfside Management & staff we would like to thank you & your beautiful Family for choosing our property to spend your holiday. We will definitely host you again if you're thinking of coming back again. Thanks & kind regards, Katia

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, room comfort
Perfect!!
Waves was perfect for us. There were 5 of us & the 3 bedroom, 3 bathroom villa with private pool was just perfect! Katia was very helpful & accommodating.
Stayed 3 nights in Sep 2022
Response from Staff Surfside on 14 Oct 2022
Thanks Marie for your great review and thank you for choosing to stay at our property for your holiday. We will definitely host you again in the future. Thanks

10/10 Excellent

Sin

Travelled with family
Liked: Cleanliness, room comfort
The property exceeded our expectations and the staff were really friendly and helpful.
Stayed 4 nights in Aug 2022
Response from Staff Surfside on 21 Aug 2022
Thank you for choosing Waves at Surfside for your holiday. We hope to see you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:) Perfect view. Property was right on the beach, 2 minute walk to Breakers (breakfast/lunch/dinner). Hosts were very helpful and reachable after-hours. :( Wifi was not connected until the second day of our stay and was quite slow. Hot water was not turned on but was fixed within minutes. Overall, very nice location and property.
Stayed 5 nights in Oct 2019