Terrace/patio

Reviews of The BRIX, Autograph Collection

4.5 out of 5
The BRIX, Autograph Collection
2-4 Coblentz Avenue, Cascade, Port of Spain, Trinidad

Reviews

9.0

Wonderful

Rating 10 - Excellent. 156 out of 248 reviews" "
Rating 8 - Good. 68 out of 248 reviews" "
Rating 6 - Okay. 16 out of 248 reviews" "
Rating 4 - Poor. 2 out of 248 reviews" "
Rating 2 - Terrible. 6 out of 248 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

larry, yonkers

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and large rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I visit, I've been known to stay here. Amazing location close to the city and very attentive and friendly staff in all places in the Hotel.
Stayed 6 nights in Apr 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Apr 2024
Dear Richard, We're thrilled to be your preferred choice whenever you visit! Thank you for your loyalty and for choosing to stay with us time and time again. It's fantastic to hear that our central location and attentive, friendly staff have consistently made your stays enjoyable.We strive to create a welcoming and comfortable atmosphere for all our guests, and it's gratifying to know that our efforts have contributed to your positive experiences.We can't wait to welcome you back for another memorable stay! If there's anything specific you love about your visits or if you have any suggestions for making your next stay even better, please feel free to let us know.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained grounds
Stayed 3 nights in Apr 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Apr 2024
Dear Christine, Thank you for your kind words! We take great pride in maintaining our grounds to create a beautiful and inviting environment for our guests to enjoy. It's wonderful to hear that you appreciated the effort we put into keeping our grounds well-maintained.We believe that a serene and aesthetically pleasing outdoor space adds to the overall experience of our hotel. Your feedback motivates us to continue our efforts in ensuring that our grounds remain a highlight of your stay.We look forward to welcoming you back and providing you with more memorable experiences in the future! If there's anything specific you enjoyed about our grounds or if you have any suggestions for improvement, please feel free to share.

10/10 Excellent

jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were amazing it is right in the city center but it was not walkable to the close by attractions.. we walked to the zoo and gardens but there was no sidewalk for parts of the walk also we were told it was not a safe area. However we loved the hotel and the staff. Great stay.
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Apr 2024
Dear Jennifer, We're thrilled to hear that you had an amazing stay at our hotel and that our staff made your experience memorable. Your feedback about the accessibility and safety concerns surrounding the nearby attractions is valuable to us, and we apologize for any inconvenience this may have caused during your visit.We're glad to know that despite these challenges, you still enjoyed your time with us. It's our priority to ensure that our guests feel comfortable and well taken care of during their stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another great stay in the future! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great service, the staff were very friendly. The rooms were a very good size and well equipped. While the pool is not large the area was clean and had plenty of different seating options. We went to the rooftop bar for tapas and drinks one evening, which was lovely. The hotel was only about 15 minutes walk from the Botanical gardens, and less than 30 minutes walk to town.
Stayed 2 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Apr 2024
Dear Lain, Thank you for sharing your experience with us! We're thrilled to hear that you had a lovely stay at our hotel and enjoyed the great service provided by our friendly staff.It's wonderful to know that you found the rooms spacious and well-equipped to meet your needs. Our team takes pride in maintaining a clean pool area with plenty of seating options for our guests to relax and enjoy.We're delighted that you had a pleasant evening at our rooftop bar, indulging in tapas and drinks while soaking in the atmosphere. And our convenient location near the Botanical gardens and town center seems to have added to your enjoyment of your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excellent

Joshua

Liked: Amenities
Hotel was clean and the staff was extremely professional and accommodating
Stayed 5 nights in Apr 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 25 Apr 2024
Dear Joshua, Thank you for your wonderful review! We're delighted to hear that you found our hotel clean and our staff professional and accommodating. Providing a clean and welcoming environment is one of our top priorities, and we're thrilled that we met your expectations in this regard.Our team works hard to ensure that every guest feels valued and well taken care of, so it's incredibly rewarding to hear that their efforts made a positive impact on your stay. Your kind words will be shared with our staff as recognition of their dedication.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you again for choosing to stay with us and for sharing your feedback!

10/10 Excellent

Shayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very spacious and clean! Extremely beautiful property. The Sugar High rooftop was my favorite. The drinks were strong just how I like it and the food…. Delicious! I would stay here again. Easy 5 stars. My only complaint is that my room was suppose to have a Mountain View and it did not have a Mountain View at all! A big building in front of it. I know this is minor but I paid extra for the view. Other than that, I had an amazing stay!
Stayed 3 nights in Apr 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 25 Apr 2024
Dear Shayan, Thank you so much for your glowing review! We're thrilled to hear that you found your room spacious and clean, and that you enjoyed the beauty of our property. It's fantastic to hear that Sugar High rooftop was a highlight of your stay, and we're delighted that you appreciated the drinks and delicious food.We sincerely apologize for the oversight regarding the Mountain View. Your feedback is invaluable to us, and we regret any disappointment caused by the lack of the expected view. We'll certainly address this internally to ensure better communication and accuracy in the future.Despite this hiccup, we're delighted that you had an amazing stay overall and would consider returning. We look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve. Thank you again for choosing to stay with us and for taking the time to share your feedback.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Brix was great, the staff was friendly (Otis, Narisa, Curtis, Kenesha, Joshua) helpful and just amazing. The rooms are large and modern. Great hotel!
Stayed 7 nights in Apr 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 22 Apr 2024
Dear Natasha, Thank you so much for your glowing review of your stay at The Brix! We're thrilled to hear that you had a great experience with us.Our team takes immense pride in providing friendly, helpful, and amazing service to our guests, and we're delighted that Otis, Narisa, Curtis, Kenesha, and Joshua made your stay memorable. We'll be sure to pass along your kind words to them.We're also pleased that you found our rooms to be large and modern. Comfort and contemporary design are important to us, and we're glad that you appreciated our accommodations.Thank you for choosing The Brix, and we look forward to welcoming you back for another great stay in the future!

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Marriott property I expected a higher standard for breakfast. Cold food, lukewarm coffee, over cooked meats, etc. The standard needs to be raised. Everything else was good to excellent.
Stayed 2 nights in Apr 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 8 Apr 2024
Dear Luke, Thank you for sharing your feedback following your recent stay with us at our Marriott property. While we're pleased to hear that overall your experience was good to excellent, we're truly sorry to learn about your disappointment with the breakfast offerings.Maintaining a high standard of quality in all aspects of our guests' experience, including dining, is paramount to us. We apologize for falling short of your expectations in this regard and for the issues you encountered with cold food, lukewarm coffee, and overcooked meats. Rest assured, your comments have been shared with our culinary team for immediate review and improvement.We greatly appreciate your constructive feedback as it allows us the opportunity to address areas for enhancement and better serve our valued guests like yourself.Should your travels bring you back to our area, we would be honoured to have another opportunity to provide you with the exceptional experience you deserve, including an improved breakfast service.Thank you for choosing The Brix, and we hope to welcome you back in the near future.

8/10 Good

Jassodra

Stayed 1 night in Apr 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 26 Apr 2024
Dear Jassodra, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.While we are pleased to receive a 4/5 rating, we would love to know how we can improve to earn that perfect score on your next visit. Please do not hesitate to share any specific suggestions or areas of concern with us, as we are committed to continually enhancing our guests' experience.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Veronica Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 4 Apr 2024
Dear Veronica Amanda, Thank you for taking the time to share your feedback with us. We are delighted to hear that you experienced excellent service during your stay with us. Providing exceptional service is at the core of what we do, and it's wonderful to know that our efforts made your stay memorable.We truly appreciate your kind words and look forward to welcoming you back for another enjoyable experience in the near future.

8/10 Good

Shenelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, service provided was good. Would probably choose this hotel on my next visit to Trinidad
Stayed 4 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 3 Apr 2024
Dear Shenelle,Thank you for sharing your feedback! We're delighted to hear that you found the service provided at our hotel to be good. Your consideration of choosing The Brix for your next visit to Trinidad means a lot to us. We can't wait to welcome you back and ensure that your next stay with us is even more enjoyable. If there's anything specific you'd like to see improved for your next visit, please don't hesitate to let us know. We're here to make your stay as comfortable and memorable as possible. Looking forward to hosting you again soon!

8/10 Good

Dillano

Stayed 1 night in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 22 Apr 2024
Dear Dillano, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.While we are pleased to receive a 4/5 rating, we would love to know how we can improve to earn that perfect score on your next visit. Please do not hesitate to share any specific suggestions or areas of concern with us, as we are committed to continually enhancing our guests' experience.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Glenroy, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 2 Apr 2024
Dear Glenroy, Thank you very much for your kind words! We're thrilled to hear that you had an excellent experience at our hotel. Providing exceptional service and accommodations is our top priority, and we're delighted that we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing our hotel!

10/10 Excellent

Nikia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the cleanest hotel I’ve been in, in a while! Highly recommended. Staff was very welcoming.
Stayed 4 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 2 Apr 2024
Dear Nikia, Thank you so much for your glowing review! We're thrilled to hear that you found our hotel to be the cleanest you've been in for a while. Maintaining a clean and comfortable environment is one of our top priorities, and we're delighted that our efforts were noticed and appreciated by you.It's wonderful to know that our staff provided you with a warm and welcoming experience. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we're delighted that our team contributed to making your stay enjoyable.Thank you for recommending us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. Until then, safe travels!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! I'll DEFINITELY come again
Stayed 3 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 2 Apr 2024
Dear Lorraine, We're absolutely delighted to hear that you had a fantastic experience with us! Thank you so much for your kind words and for choosing to dine with us. We can't wait to welcome you back for another wonderful visit. Until then, take care and see you soon!

10/10 Excellent

Onyxs

Liked: Cleanliness, staff & service, property conditions & facilities
Great quality service from all staff. Thanks
Stayed 4 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 28 Mar 2024
Dear Onyxs, Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed great quality service from all our staff during your stay. Providing exceptional service is always our top priority, and it's incredibly rewarding to know that our efforts made your experience memorable.We truly appreciate your kind words and your recognition of our team's dedication. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel again soon for another fantastic experience.

10/10 Excellent

RAMANAND

Liked: Staff & service, property conditions & facilities
excellent
Stayed 1 night in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 26 Mar 2024
Dear Ramanand, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us. We look forward to serving you again in the future!

8/10 Good

Hollis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay room with a better view on my nwxt visit will warrant 5 stars!
Stayed 1 night in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 21 Mar 2024
Dear Hollis, Thank you for your positive feedback and for considering a return visit to our hotel. We're thrilled to hear that you had a wonderful stay overall.We will certainly do our best to accommodate your request for a room with a better view on your next visit. Your satisfaction is our priority, and we strive to ensure that each guest enjoys a memorable experience with us.Looking forward to welcoming you back soon for an even more delightful stay deserving of a 5-star rating!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 19 Mar 2024
Dear Kyle, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.While we are pleased to receive a 4/5 rating, we would love to know how we can improve to earn that perfect score on your next visit. Please do not hesitate to share any specific suggestions or areas of concern with us, as we are committed to continually enhancing our guests' experience.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The 24 hour security. The pleasant staff. Common areas are very clean. The great views of the northern range.
Stayed 10 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 18 Mar 2024
Dear Patricia, Thank you very much for your glowing review! We are delighted to hear that you appreciated our 24-hour security, pleasant staff, cleanliness of our common areas, and the stunning views of the northern range.Ensuring the safety and security of our guests is paramount to us, and we're glad that our round-the-clock security measures added to your peace of mind during your stay. Additionally, it's wonderful to hear that you found our staff to be pleasant and accommodating - providing exceptional service is something we take great pride in.Maintaining clean and inviting common areas is a top priority for us, as we believe they play a significant role in enhancing our guests' overall experience. We're thrilled that our efforts were noticed and contributed positively to your stay.The breathtaking views of the northern range are indeed one of the highlights of our property, and we're thrilled that you had the opportunity to enjoy them firsthand.We strive for perfection, and your feedback is invaluable to us. If there are any areas where you feel we fell short of a 5/5 rating, please do not hesitate to let us know. Your insights will help us to continually improve and provide even better experiences for our guests.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Harun Argwingu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and wonderful rooftop bar.
Stayed 2 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 18 Mar 2024
Dear Harun Argwingu, Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our pool and The Sugar High Rooftop Bar and Lounge during your stay. Creating memorable experiences for our guests is always our top priority, and we're delighted that we could provide you with a relaxing and enjoyable atmosphere.Our pool and rooftop bar are indeed two of our most cherished amenities, offering guests the perfect setting to unwind and soak in the beauty of their surroundings. Your feedback reaffirms our commitment to providing exceptional hospitality, and we sincerely appreciate your kind words.We look forward to welcoming you back for another unforgettable stay whenever your travels bring you our way.

10/10 Excellent

Toniesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful!!! Especially the roof top
Stayed 2 nights in Mar 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 12 Mar 2024
Dear Toniesha,We're thrilled to hear that you found our place beautiful, especially The Sugar High Rooftop Bar and Lounge! Creating a stunning and inviting atmosphere for our guests is something we take great pride in. Thank you for appreciating the efforts we put into making your experience memorable. We hope to welcome you back soon for more enjoyment on our rooftop!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. From reception to the young lady at the bar, the accommodating server on the rooftop. All of them made our stay so perfect and exceptional. I called for the ac to be turned off and it was sorted out immediately. Late check out was provided without hassle. The ambiance and the friendly accommodating staff made the experience all round excellent. One issue was the security that came to the rooftop and told us it’s time to go to sleep and that we were there unsupervised. Overall an excellent and wonderful experience. The receptionist stood out, warm friendly professional accommodating and this was my first night back to my country. This was around 8/9pm I will be back most definitely. My new favourite place
Stayed 1 night in Feb 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 6 Mar 2024
Dear Colleen, Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that you had an exceptional experience during your stay at our hotel, and we greatly appreciate your kind words about our staff. Providing outstanding service and ensuring our guests' comfort is always our top priority, so it's wonderful to know that our team members left such a positive impression on you.We are delighted that we were able to promptly address your request regarding the AC and accommodate your late check-out without any hassle. Your satisfaction is paramount to us, and we are glad we could contribute to making your stay perfect.However, we are sorry to hear about your experience with our rooftop security. We take your feedback seriously, and we would like to investigate this issue further to ensure that it is addressed appropriately. Could you please reach out to us with more information about the incident so that we can investigate it accurately? Our goal is to provide a pleasant and secure environment for all our guests, and we apologize for any inconvenience caused.We are thrilled to have made your first night back to your country a memorable one, and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Response from The Brix, Autograph Collection Hotel by Marriott on 27 Feb 2024
Dear Richard, Thank you for your glowing 5/5 rating! It's truly rewarding to hear that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that our property and staff exceeded your expectations. We can't wait to have the pleasure of welcoming you back for another wonderful stay.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, wonderful staff. The rooftop is the best!
Stayed 4 nights in Feb 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 27 Feb 2024
Dear Jorge, Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with us and that you enjoyed our property, especially The Sugar High Rooftop. Our team works hard to ensure that every guest feels welcome and well taken care of, so it's wonderful to hear that you found our staff to be wonderful. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Dorrance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look forward to be greeted by Otis when ever I arrive! Customer service overall is very good
Stayed 1 night in Feb 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 26 Feb 2024
Thank you for your feedback! We're delighted to hear that Otis and our team have provided you with excellent customer service during your visits. Welcoming guests with a friendly and personalized touch is something we take great pride in, and it's wonderful to know that our efforts have made a positive impression on you.We'll be sure to pass along your kind words to Otis and the rest of our team. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations during your future stays with us.

10/10 Excellent

Nikolai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is Immaculate....a short walk to the Savaanah....the staff is Incredible...Happy...Smiles...Accommodating....All Around Magnificent Hotel experience. Shout out to Joshua....took us around the island on his days off...and an amazing tour guide.
Stayed 4 nights in Feb 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 15 Feb 2024
Dear Nikolai, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our property immaculate and enjoyed its proximity to the beautiful Savannah. Our team takes great pride in providing exceptional service, and it's delightful to know that our staff left such a positive impression on you with their happiness, smiles, and accommodating attitude.Joshua is truly a gem, and we're glad to hear that he went above and beyond to enhance your stay by offering an amazing tour of the island on his days off. We'll be sure to pass along your kind words to him and the rest of our team.We look forward to welcoming you back for another magnificent hotel experience in the future!

10/10 Excellent

Avonelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 1 Feb 2024
Dear Avonelle,Thank you for your fantastic 5/5 rating and for taking the time to share your experience at our hotel! We're delighted to hear that your stay exceeded your expectations.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in doing so for you. We appreciate your kind words and positive feedback.Should your travels bring you back to our city, we would be absolutely thrilled to welcome you again. Our dedicated team will be ready to ensure your next stay is just as exceptional as the last. Thank you once again for choosing our hotel, and we look forward to serving you in the future!

10/10 Excellent

Aneisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great…Will be back
Stayed 2 nights in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Aneisha, Thank you for sharing your positive feedback with us! We're delighted to hear that your stay was great. We look forward to welcoming you back for another fantastic experience in the future.If there's anything specific you enjoyed during your stay or any preferences you have for your next visit, please feel free to let us know. We're committed to making each stay with us exceptional, and your satisfaction is our priority.Thank you for choosing our hotel, and we can't wait to host you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay, except for the issue of housekeeping. Definitely looking forward to staying again.
Stayed 6 nights in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
ChatGPTDear valued guest,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that overall, you had a very enjoyable stay. However, we apologize for any inconvenience you may have experienced regarding housekeeping.Your feedback is valuable to us, and we appreciate your understanding. Rest assured that we will address the issue with our housekeeping team to ensure that such concerns are promptly resolved and do not impact the overall guest experience in the future.We are grateful for your positive outlook and look forward to the opportunity to host you again.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The scenery is always breathtaking comfy cosy feeling
Stayed 1 night in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Barry, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you find the scenery at our hotel always breathtaking and that you experience a comfy and cozy feeling during your stay.Creating a comfortable and inviting atmosphere is a priority for us, and we're delighted that you've felt that warmth during your visits. We're here to ensure that each stay with us is a delightful and memorable experience.We appreciate your kind words and look forward to hosting you again. Thank you for choosing our hotel!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was satisfied with everything keep up the hospitality! By which is very hard for some customer service experienced in Trinidad. I was truly amazed!
Stayed 1 night in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Amanda, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with everything during your stay at The Brix.We greatly appreciate your kind words regarding our hospitality. Providing exceptional customer service is a top priority for us, and we're thrilled to know that you were truly amazed by your experience. We understand that excellent customer service can sometimes be a rarity, and we're grateful for the opportunity to make a positive impact during your time in Trinidad..Thank you for choosing The Brix!

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
My stay at the Brix was very pleasant. Everyone from the time you get to the property had excellent customer service. Will def be back to stay again!
Stayed 2 nights in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Amit, Thank you for sharing your positive experience with us! We're thrilled to hear that your stay at The Brix was very pleasant and that you received excellent customer service from the moment you arrived.It's always our goal to provide a welcoming and enjoyable experience for our guests, and we're delighted to know that we succeeded during your stay. We appreciate your kind words and look forward to welcoming you back for another stay. Thank you for choosing The Brix, and we can't wait to host you again soon!

6/10 Okay

Shireen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 1 night in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Shireen, Thank you for taking the time to share your thoughts. We're pleased to hear that you found our location to be good. Your feedback is important to us, and we appreciate your positive comment on this aspect of your stay.We look forward to the opportunity to welcome you back in the future. Thank you for choosing our hotel!

10/10 Excellent

Roland, Forestville

Liked: Cleanliness, amenities
Stayed 4 nights in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Roland, Thank you for your fantastic 5/5 rating and for taking the time to share your experience at our hotel! We're delighted to hear that your stay exceeded your expectations.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in doing so for you. We appreciate your kind words and positive feedback.Should your travels bring you back to our city, we would be absolutely thrilled to welcome you again. Our dedicated team will be ready to ensure your next stay is just as exceptional as the last. Thank you once again for choosing our hotel, and we look forward to serving you in the future!

10/10 Excellent

Jaffar, East Elmhurst

Travelled with family, Travelled with partner
Liked: Amenities
Great rooftop view and very modernized rooms.close to the Savannah as well. I'll definitely come back when in town for carnival festivities.
Stayed 2 nights in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Jaffar, Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that you enjoyed the great rooftop view, modernized rooms, and the convenient proximity to the Savannah.It's fantastic to know that you found our accommodations to your liking, and we're thrilled to hear that you plan to return when in town for carnival festivities. We look forward to hosting you again and providing another memorable experience during the carnival season.Once again, thank you for choosing our hotel, and we can't wait to welcome you back!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Randy, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.While we are pleased to receive a 4/5 rating, we would love to know how we can improve to earn that perfect score on your next visit. Please do not hesitate to share any specific suggestions or areas of concern with us, as we are committed to continually enhancing our guests' experience.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Aluko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Aluko, Thank you for your fantastic 5/5 rating and for taking the time to share your experience at our hotel! We're delighted to hear that your stay exceeded your expectations.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in doing so for you. We appreciate your kind words and positive feedback.Should your travels bring you back to our city, we would be absolutely thrilled to welcome you again. Our dedicated team will be ready to ensure your next stay is just as exceptional as the last. Thank you once again for choosing our hotel, and we look forward to serving you in the future!

10/10 Excellent

Brent

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 29 Jan 2024
Dear Brent, Thank you for your fantastic 5/5 rating and for taking the time to share your experience at our hotel! We're delighted to hear that your stay exceeded your expectations.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in doing so for you. We appreciate your kind words and positive feedback.Should your travels bring you back to our city, we would be absolutely thrilled to welcome you again. Our dedicated team will be ready to ensure your next stay is just as exceptional as the last. Thank you once again for choosing our hotel, and we look forward to serving you in the future!

10/10 Excellent

Chandini

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Brix, Autograph Collection Hotel by Marriott on 15 Jan 2024
Dear Chandini,Thank you for your fantastic 5/5 rating and for taking the time to share your experience at our hotel! We're delighted to hear that your stay exceeded your expectations.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in doing so for you. We appreciate your kind words and positive feedback.Should your travels bring you back to our city, we would be absolutely thrilled to welcome you again. Our dedicated team will be ready to ensure your next stay is just as exceptional as the last. Thank you once again for choosing our hotel, and we look forward to serving you in the future!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 15 Jan 2024
Dear Jennifer, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.While we are pleased to receive a 6/10 rating, we would love to know how we can improve to earn that perfect score on your next visit. Please do not hesitate to share any specific suggestions or areas of concern with us, as we are committed to continually enhancing our guests' experience.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

2/10 Terrible

Loshanna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t feel appreciated or welcomed enough
Stayed 2 nights in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 15 Jan 2024
Dear Loshanna, We appreciate you taking the time to share your feedback with us, and we sincerely apologize that your experience did not meet your expectations in terms of feeling appreciated and welcomed.Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to learn that we fell short in making you feel valued as our guest. We are committed to providing a warm and welcoming atmosphere for all our guests, and we regret that we did not convey this during your stay.Please know that we take your comments seriously, and we will be reviewing our procedures to ensure that every guest receives the attention and appreciation they deserve. Your feedback is invaluable in helping us improve our services.If you give us another opportunity to host you, we are confident that we can provide the welcoming experience you deserve. We would love the chance to make amends and show you the true level of hospitality we strive to offer.Thank you for bringing this to our attention, and we hope to welcome you back for a more positive experience in the future.

4/10 Poor

Ronnie

Staff was friendly. The room was ok not excellent. There should be a microwave in my room based on the price paid. Breakfast was ok but limited variety to choose from. The experience was fair.
Stayed 3 nights in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 15 Jan 2024
Dear Ronnie, Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your insights into your recent stay.We're pleased to hear that you found our staff friendly. Providing warm and welcoming service is a priority for us, and it's rewarding to know that our team made a positive impression on you.We sincerely apologize if the room did not meet your expectations. We take guest comfort seriously, and we appreciate your feedback as it helps us identify areas for improvement. Regarding the absence of a microwave, we understand the convenience it brings, and we will certainly consider this as we continue to enhance our room amenities.Your comments about breakfast are duly noted, and we apologize for any limitations you experienced. We're always looking to improve, and your feedback is valuable in helping us offer a more satisfying variety for our guests.We appreciate your fair assessment of your overall experience, and we want to assure you that your comments will be shared with our team for further review. If your travels bring you back to the area, we would welcome the opportunity to provide you with a more enjoyable stay.Thank you for choosing us, and we hope to have the chance to exceed your expectations in the future.

10/10 Excellent

SHANI A

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Really easy commute to most places.
Stayed 5 nights in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 15 Jan 2024
Dear Shani A, Thank you for sharing your experience with us! We are thrilled to hear that you found our hotel clean and comfortable.Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that our efforts were reflected in your stay. Comfort is key to a great experience, and we're glad you felt at ease during your time with us.It's fantastic to hear that our location provided you with an easy commute to most places. We understand the importance of convenience, and we strive to offer a central and accessible location for our guests.If your travels bring you back to this area, we would be honored to host you again. Thank you for choosing us, and we look forward to welcoming you back in the future!

10/10 Excellent

Ivanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 15 Jan 2024
Dear Ivanna, Thank you for your fantastic 5/5 rating and for taking the time to share your experience at our hotel! We're delighted to hear that your stay exceeded your expectations.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in doing so for you. We appreciate your kind words and positive feedback.Should your travels bring you back to our city, we would be absolutely thrilled to welcome you again. Our dedicated team will be ready to ensure your next stay is just as exceptional as the last. Thank you once again for choosing our hotel, and we look forward to serving you in the future!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and very spacious including the bathroom. It was quite modern and functional.
Stayed 1 night in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 2 Jan 2024
Dear Sarah, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our rooms clean, very spacious, and modern with functional amenities. Providing a comfortable and welcoming environment is a top priority for us, and we're thrilled that we met your expectations.Cleanliness and modern functionality are key aspects we focus on, and it's rewarding to know that these elements contributed to your overall satisfaction.We appreciate your choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenelle Jemmot the Floor Supervisor is extremely kind, professional and very warm. Her demeanour and disposition definitely made the stay that much better. Staff for transportation of bags to room also very respectable and friendly. Food was great! The Exchange restaurant is nice. One suggestion, the food is too good to be so limited. Expanding the menu is definitely a good idea!! It really was a wonderful stay. The rooms are fantastic, the showers, bathroom and room are extremely clean, very spacious and very modern day amenities. We even had our own Keurig which was refreshing as we also enjoy the same at home. It was nice to be at home away from home! Wonderful experience, Would recommend 10/10
Stayed 1 night in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 2 Jan 2024
Dear Brandon, Thank you for taking the time to share your delightful experience at our hotel, and for your kind words about Jenelle Jemmot, and the entire team. We are thrilled to hear that Jenelle's kindness, professionalism, and warm demeanor added to the enjoyment of your stay.Your feedback on the transportation staff, as well as your positive comments about The Exchange Restaurant, are greatly appreciated. We value your suggestion regarding the menu, and we'll certainly take it into consideration as we aim to enhance the dining experience for our guests. Your satisfaction with the food and the overall stay is our top priority.We're also pleased to know that you found the rooms fantastic, clean, spacious, and equipped with modern amenities. Providing a "home away from home" experience is precisely what we strive for, and we're delighted to have achieved that for you.Thank you for recommending us with a 10/10 rating. We look forward to welcoming you back for another wonderful stay.

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness
Breakfast buffet was expensive and poor quality
Stayed 3 nights in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 1 Feb 2024
Dear Antonio, Thank you for taking the time to share your feedback regarding the breakfast buffet. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty.Your comments are valuable to us as we continuously strive to enhance our offerings. We will thoroughly review your concerns with our culinary team to address any issues with the quality of the breakfast buffet. Your feedback serves as a crucial tool for improvement, and we are committed to ensuring a more satisfying experience for our guests in the future.Thank you for bringing this matter to our attention, and we appreciate your understanding.

8/10 Good

Ramadhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Brix, Autograph Collection Hotel by Marriott on 2 Jan 2024
Dear Ramadhar, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.While we are pleased to receive a 4/5 rating, we would love to know how we can improve to earn that perfect score on your next visit. Please do not hesitate to share any specific suggestions or areas of concern with us, as we are committed to continually enhancing our guests' experience.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back soon.