Hi Elsie,Thank you very much for taking the time to write this positive review. We appreciate it as it gives us the guests perspective, and lets us know what we are doing well and what may need improvement.We look forward to seeing you back again soon!

Thank you very much Judith for taking the time to write this review.We hope to see you back again soon.

Thank you very much for your rating and review. We appreciate the time taken to do this as it let's our team know that we're meeting our guests expectations.We look forward to welcoming you back again soon!

Thank you very much John, for taking the time to write this pleasant review.

Hi De'Maggio,Thank you very much for your positive review.We look forward to welcoming you back again soon.

Hi Mark,Thank you for providing feedback. Can you please advise us which room you were in as we do have a fumigation contractor to do weekly visits, and this report will need to be provided to them.It will also assist us in sorting out the AC issue for this particular rooms split unit.Looking forward to your direct response thanks.

Hi Mark, thank you for proving a 5/5 rating.With regard to your review, did you mean the water leaked from the shower tiles to the toilet area? We will need to confirm what room you were in to check this for maintenance.Thank you once again for choosing to stay with Lamana Hotel, and we look forward to welcoming you back!

Bob, thank you so much for your 5 star review. Do let us know what your favourite part of Lamana Hotel was?Safe travels to you and we look forward to seeing you back again soon!

Hi Goran, thank you for your 10/10 rating of Lamana Hotel. we appreciate you taking the time to do this.Do let us know what your favourite part of Lamana Hotel was?Wishing you safe travels, and we hope to see you back again soon!

Hi Sheri, thank you for your review. We apologize for the behaviour of the security at the Gold Club and would appreciate if you can get in touch with us to further elaborate on the incident so we can rectify the issue.

Thank you so much Paulini for the 5 star rating. We would love to hear what your favourite part of our hotel is. We look forward to welcoming you back.

Thank you for your 3 star rating Marcus. We would love to hear how we can improve our services to you for your next visit.

Hi John,Thank you for your kind review. We are pleased you appreciated our hospitality at Lamana Hotel and look forward to welcoming you back again soon!

Dear Johannes,Thank you for your review! We are glad you enjoyed your stay and our facilities. We look forward to having you stay with us again. Regards,Samantha

Thank you so much for your kind words Pauline.We will share your review with our team as the feedback is very encouraging.We look forward to welcoming you back again soon.

Thank you Pamela for the 4 star rating.We hope you enjoyed your stay with us and look forward to welcoming you back again soon.

Thank you Dwayne for taking the time to rate our services. Do advise how we can improve on your next stay as we appreciate valuable feedback from our guests.

Thank you for taking the time to give a us a rating Emma.Do advise how our services could be further improved as we do value feedback from our guests.We hope to see you again soon!

Thank you for taking the time to give a us a high rating.We hope to see you again soon!

Hi Daniel,Thank you for your feedback. Was the AC not working in the room?With our bottled water, this is the Kangen filtered water which is healthier than bottled water, which we refill in our glass bottles. The bottles are of course washed and sterilised before they are refilled, and this is also a more eco-friendly alternative to one use bottled water.Please advise what you mean by smaller menus? We have different menus for each of our restaurants as well as the cafe and the bar, which try to cover the varying clientele we serve each day. If there is a dish that is requested by our guests, our chef can try to make something to suit, but we do need a little more detail to do this.

Hi Miok,Can you reach out and advise why you've given us this rating as there's no comments posted.

Hi Cherlyn,You are very good at complaining on a website but not very good at responding in person when our Front office manager and sales manager reached out to you to help you while you were in-house.You paid ONLY PGK450 inclusive of GST per night, this included breakfast and even upgraded to our executive room ( photo of the actual room online). I know for a fact our reception is cleaned as we have cleaners 24 hours and our bench is not filthy as you mentioned.I remember you complaining on FB about Hilton's service last year, and calling them racist for serving you less than equal, so not sure how you think you're spoilt.We're happy you are going elsewhere as you are not a nice person to have around, when people work hard to try to please you.

Dear Nicholas,Thank you for taking the time to write this feedback.We are glad that you found our hotel and staff to be perfect and we will advise the team that their efforts were not in vain.Your rating although aimed at Expedia is reflected on our hotel rating in Expedia rather then on Expedia itself, so unfortunately this does bring our ranking down.We have reached out to Expedia regarding the incident and hope that this will not happen again in future.We do look forward to seeing you back again soon.

Thank you so much for taking the time to write this review. We will forward on your comments to our team so they know how much it was appreciated. We look forward to seeing you back again soon, and wish you safe travels!

Thank you Joseph, for taking the time to give us a 5/5 review. We appreciate your feedback as it let's us know how your stay was, and that our team was efficient in providing you with a lasting positive impression.We look forward to welcoming you back soon, and wish you the best this year has to offer!

Hi Roz, Thank you for your positive review; we value the feedback we receive from our guests and have taken your comments in to consideration. Please let us know on your next stay so we can allocate you a room closer to the main building. We hope to see you again soon at Lamana.Kind regards,Lamana Hotel

Hi Christopher, Thank you for your positive review. We try to be hospitable and ensure a warm welcome for all our guests. We hope you had pleasant time with us, and we look forward to welcoming you back at Lamana Hotel. Best regards, Lamana Hotel

Hi Nellie, We are so pleased to hear that your stay at Lamana Hotel was a pleasant one; your loyalty to us is truly appreciated and that our reservations team made it a memorable one. We hope to see you again soon. Kind Regards, Lamana Hotel - Sales Team.

Thank you for the 4 star rating Nathan. We look forward to welcoming you back again soon.

Dear Nellie, Thank you for your feedback. We are glad to hear that you had a wonderful time at Lamana Hotel and we look forward to welcoming you back next time. Again, thank you.

Dear Mr.Eric, Thank you for bringing this to our attention. We sincerely apologize for what you've experienced. It is feedbacks like this that help us to better our services provided to you. We appreciate your honesty and will certainly improve the areas outlined. Again, Thank you

Thank you for the 5 star rating. We look forward to welcoming you back soon!

Dear Roy, Thank you for your feedback. We look forward to welcoming you back at Lamana Hotel! Regards,

You are very welcome Nellie. We're happy that you had a great experience! Thank you for your wonderful review and we look forward to working together with you again for your future bookings.

Hi, could you please specify the time and date this happened so we can address the issue. This is the first time we have received a negative comment and we would really like to ensure it doesn't happen again. Please contact me directly with details. e: goldclub@lamana.com.pg

Thank you very much for your positive feedback and review for other travellers. We look forward to having you stay with us again and wish you the best in your endevours!

We are so glad you enjoyed your stay with us, it was our pleasure to have you. We look forward to seeing you again soon. Until them, please stay safe.

Thank you so much Carlos for this positive post which we can share with our staff during these trying times. They will be happy to know that their attitude and handwork is appreciated and not in vain. Sending our best wishes & we hope to see you once all this is over.

Thank you for your positive high rating. We wish you a safe onward journey and look forward to welcoming you back in future.

Thank you for your review!

Thank you so much for your feedback. We're glad enjoyed the hospitality provided to you by our staff. In regards to our hotel layout and facilities, at the moment we're currently doing renovations to the Gold Club and definitely looking at creating a new look for the whole hotel. Still getting there :) Again, thank you for your feedback and we hope to see you again at Lamana Hotel.

Thank you very much for taking the time to write such a positive feedback. We will forward your comments on to our staff so they know their hard work is appreciated. Seasons greetings from us at Lamana Hotel and we look forward to welcoming you back. Kind regards

Dear Kris, Thank you for taking the time out to let us know how you feel, your thoughts are important to us and we are happy to hear that you enjoyed your stay with us here at Lamana Hotel. Again thank you so much for your feedback and we look forward to serving you again in future. Kindest Regards, Jamillah Mamia | Lamana Hotel Sales Executive

Hi Carlos, Thank you for your feedback. We're glad you enjoyed your stay with us at Lamana Hotel! Kind Regards, Jamillah Mamia

Thank you for your review, While you are pleased with the customer service, we deeply apologize you didn't have a good experience staying with us. We assure you this will not happen again. Thank you for choosing to stay at Lamana Hotel. Kind Regards, Jamillah Mamia | Lamana Hotel

Hi Ofra, Thank you so much for your feedback. We're happy you enjoyed your dining experience at our Spices Restaurant. For the noise, please be advised that we are looking at measures to minimize that. We deeply apologize for the noise and we wish we could have done more to make your night more comfortable. Again, thank you for your feedback as it helps us improve our services and facilities provided to guests. Kindest Regards, Jamillah Mamia || Lamana Hotel Please accept our most sincere apologies.

Thank you for your review, We deeply apologize for this, please be advised that we are looking at measures to minimize the noise from the Gold Club from Friday-Saturday. Also in regards to people loitering around the Hotel Rooms we will soon have the entry to the corridor leading to rooms closed off meaning only Hotel Guests will have access to this. I will also speak to the FOM about your room experience. We assure this will not happen again. Your thoughts are important to us and it is you that helps us improve our services and facilities. Again, thank you for your review. Regards, Lamana Sales

Hi Richard, Thank you for your review. Guest satisfaction is our reward!

Hi Richard, Thank you for your feedback. Hope to see you soon at Lamana Hotel!