Indoor pool, outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
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Reviews of Ela Beach Hotel & Apartments

3.5 out of 5
Ela Beach Hotel & Apartments
Ela Beach Road, Ela Beach Road, Port Moresby

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 62 reviews" "
Rating 8 - Good. 20 out of 62 reviews" "
Rating 6 - Okay. 13 out of 62 reviews" "
Rating 4 - Poor. 5 out of 62 reviews" "
Rating 2 - Terrible. 5 out of 62 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay and I'm thinking of going to Ela Beach hotel again in the near future.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the wrong room selection with ocean view obstruction
Stayed 5 nights in Apr 2024

6/10 Okay

Bernard

Business traveller
Nice Basic Hotel
Room had some housekeeping issues like door handle falling off but was average for the age of the room
Stayed 4 nights in Feb 2024

8/10 Good

Sila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice seaview and quietness
Stayed 1 night in Feb 2024

8/10 Good

Nellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Vincent

Disliked: Amenities, property conditions & facilities
Very old
Stayed 4 nights in Jan 2024

2/10 Terrible

Esau

Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Stayed 4 nights in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Overlooking ocean views
Stayed 3 nights in Nov 2023
Response from Jay on 2 Dec 2023
Hi Sir,The room you have booked for is overlooking the ocean.

8/10 Good

Nellie

Liked: Cleanliness, staff & service
Mini Staycation
We chose this hotel for its beautiful location, privacy & space. The restaurant looked refurbished & had a really good menu choice. The ease of grabbing a coffee from the adjoining coffee shop was a bonus. Staff were ever so helpful & housekeepers so thorough. Loved the welcome from the security guards at the gate on entry & exit. Unfortunately the bed was a huge let down. Very uncomfortable & in desperate need of replacement, two long singles pushed together with no mattress topper made for an aching body the next morning.
Stayed 5 nights in Nov 2023
Response from Jay on 2 Dec 2023
Hi Mini,Thankyou for taking your time in giving your feedback based on your experience. We do appreciate your positive feedback and will continue to provide good customer service moving forward.We are looking into the mention issue with the beds, which we should have comfortable beds in the near future.We look forward to your next stay with us.

8/10 Good

Ladina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jay on 19 Sept 2023
Thank you for sharing your feedback and rating with us.We look forward to having you here with us at Ela Beach Hotel.Kind Regards

10/10 Excellent

Setareki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Viickz on 28 Jul 2023
Thank you for the rating.Much Appreicated.

6/10 Okay

Bernard

Stayed 4 nights in Jul 2023
Response from Viicks on 20 Jul 2023
Hi Bernard,Thank you for taking your time in rating us based on your experience.We will input more on areas that needs improvement for better services and for better guest experience.We are looking forward to having you here with us on your next visit to Ela Beach Hotel.

10/10 Excellent

Setareki

Liked: Cleanliness, staff & service, property conditions & facilities
Loving it
Stayed 2 nights in Jul 2023
Response from Viickz on 14 Jul 2023
Hi Setareki,Thank you for taking your time in sending through your feedback.We hope to see you kon your next visit to Ela beach hotel.Kind Regards

2/10 Terrible

Narayan, Princeton

Stayed 2 nights in Jun 2023
Response from Viickz on 15 Jul 2023
Hi Narayan,Thank you for taking your time in rating us based on your experience. We do apologies for any inconvenience you have faced during your stay with us. We look forward to having you on your next visit to Ela Beach Hotel.

10/10 Excellent

Christina

Stayed 1 night in Mar 2023
Response from Viickz on 27 Apr 2023
Thank you for rating our service, we do appreciate your time and effort.We look forward for your next visit.Have a blessed day ahead.

6/10 Okay

mea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paid a room for what was advertised online but the beds weren't separated when we requested. As usual only 1 towel was supplied. No sugar n milk in the minibar🙄 Location is close to the beachfront. Rooms are clean but verandah was not use-able because the floor had water everywhere and was dangerous to step out to enjoy some fresh air. Enzo's pizza was ok and the restaurant was nice to have a quick kai.
Stayed 1 night in Feb 2023
Response from Viickz on 24 Feb 2023
Thank you for taking your time to write to us regarding your experience.We apologies for the inconvenience caused during your stay with us. I will escalate this feedback to our team for more improvement moving forward. Your feedback is a learning curve for us and we do appreciate that. We make sure that your next stay will be a memorable one on your next visit.Thank you.

10/10 Excellent

Saki Jack

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments.
Stayed 1 night in Jan 2023
Response from Viickz on 1 Feb 2023
Hi Saki,We do Appreicate your feedback and would love to have you back at Ela beach Hotel on your next visit.

8/10 Good

Daniel

10/10 Excellent

Joseph

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff friendliness and food
Stayed 4 nights in Jul 2022
Response from Viccah on 12 Sept 2022
Hi JoshepThank you and Appreicate your feedback.We look forward to accommodate you on your next visit.Kindest Regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything good. Quick response from front desk. Comfortable rooms with a great view. Slow kitchen but otherwise fabulous
Stayed 1 night in May 2021

2/10 Terrible

Ken

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel incapable of handing bookings through agents
Horrible hotel. Even though it was a pre-paid booking on my end, hotel staff insisted that it could not charge the virtual credit card that hotels.com provided. I was harassed multiple times, and was asked to contact hotels.com customer service from my end. Even after the misunderstanding was resolved, the hotel manager showed no sign of apology. I had stayed at this hotel multiple times in the past, but it seems that the new management of this hotel has no interest in customer service. I cannot recommend this hotel through this website or any agent, since the staff here do not have the capacity to process bookings through agents.
Stayed 2 nights in Feb 2021
Response from Ela Beach on 21 Feb 2021
Dear guest, First and foremost, thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel with regards to payments. We have solved this issue with Expedia and the issue was with the credit card not activated on time. Kindly be advice that our team have taken your feedback as a challenge to move on in improving guest service with in the hotel. We Hope your next stay at Ela Beach Hotel will be a pleasant journey and looking forward to welcoming you back Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the beach makes it feels so relaxed , friendly staff and clean also
Stayed 3 nights in Dec 2020

6/10 Okay

Judah, Port Moresby

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was nice and the pool and gym good. But what was very disappointing was that there was no warning that the restaurant was closed for renovations and there was no way for guests to get food - even room service - at the hotel. The instruction was to go to The Crown Hotel a kilometre away and eat there. That is not so easy at night in Port Moresby for security-conscious guests without transport. It was a surprise to me that a hotel charging premium rates made no provision for even a limited room-service menu when the restaurant was closed.
Stayed 1 night in Oct 2020

6/10 Okay

Primas, Port Moresby

Business traveller
Liked: Cleanliness
Wifi was slow. Had to go buy premium fast data bundle still my zoom meeting freezed a lot. Toilet was fixed during my stay and wasn't able to use the toilet for 4 hours was frustrating.
Stayed 2 nights in Sep 2020
Response from Hotel GM on 2 Oct 2020
Hi Primus, Thanks for your feedback and apologies for the issues you experienced during your stay. We appreciate all feedback and will take this on board to improve our service moving forward.

2/10 Terrible

Russell

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Hotel GM on 12 Dec 2019
Hi Russell, We have taken your feedback on board and will hope to see you back at the hotel in 2020.

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Clean and good value...... nice easy access to everything
Stayed 2 nights in Nov 2019
Response from Hotel GM on 12 Dec 2019
Thanks for the great feedback!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very convenient place to say for my purposes - which were to catch up with places and friends in Moresby after many years of not having been here. Unfortunely the authorities have wrecked the formerly attractive Ela Beach (not a fault the hotel of course).
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Gruby
web info does not match reality. "Deluxe" room is very basic, view was not of beach but of a roof and wall a few feet from a window so dirty at first I thought it was opaque glass. Carpet sticky and chair cushion stained. Complimentary move (after 3 requests for a different room) was to a "suite" which was a big bedroom, not a bedroom and additional room commonly understood as meaning a suite. Towels were sticky, maybe not fully rinsed? Nice balcony once I covered the vert wet cushion on the balcony furniture. Beach view is next to main road and noisy if on balcony. Restaurant ok.
Stayed 3 nights in Jun 2019
Response from K Larner on 8 Jul 2019
Thank you for your feedback. It is always disappointing to learn we did not meet our guest expectations. We will take on-board your comments, and work towards rectifying the highlighted issues including reviewing the room descriptions to ensure they are clear to the booker. Once again, we appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Jun 2019
Response from Pamela Kelly on 3 Jul 2019
thank you for your feedback, and delighted you enjoyed your stay. We look forward to your return.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent service from hotel staff and food from restaurant . Beach front is just 50m walk from hotel
Stayed 6 nights in Jun 2019
Response from K Larner on 21 Jun 2019
Dear Yan, Thank you for your feedback, and delighted you enjoyed your stay. We look forward to your return.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Port Moresby business trip
Very comfortable and convenient hotel to base yourself from for business. Close to city centre without being in it. Beautiful outlook.
Stayed 1 night in Jun 2019
Response from K Larner on 21 Jun 2019
Dear Mark, Thank you for your positive review, and we look forward to your return.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff are great.Worth staying.Sea view makes it even more eye catching and satisfying.
Stayed 1 night in Apr 2019
Response from K Larner on 17 Apr 2019
Thank you for your feedback and delighted you enjoyed your stay at our wonderful coastal location.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room I got on expedia is not the one in the picture its actually a smaller one hidden at the back away from the view. The room service is terrible.
Stayed 2 nights in Mar 2019
Response from K Larner on 1 Apr 2019
Thank you for taking the time to review. Ela Beach Hotel has 7 different room types and not all of them have sea views. Our Premier King Suites have balconies and oceans views if this is preferred. Please accept our apologies for the room service you received.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from K Larner on 1 Apr 2019
Many thanks for your rating. We look forward to your return.

6/10 Okay

R

Liked: Cleanliness, staff & service, room comfort
Experience depends very much on the room -- some are excellent, some are newly renovated but small, some have views, some don't The staff, including the security staff, are very friendly and helpful!
Stayed 7 nights in Jan 2019
Response from K Larner on 9 Feb 2019
Thanks for your feedback. We do have a variety of room types and can assist to best match your individual requirements to the rooms available. We look forward to your return.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan Trip
I have stayed here many times before and the recent renovations have certainly added a bit more life to the hotel. The catering side of the business. is brilliant
Stayed 12 nights in Jan 2019
Response from K Larner on 9 Feb 2019
Thanks for your feedback, and we look forward to your return.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
On the Turtle Breach.
Business trip to Port Moresby. Hotel is convenient to the main down town area and across from the newly developed Ela Beach area.
Stayed 4 nights in Aug 2018
Response from K Larner on 16 Aug 2018
Thank you for your review, and we look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from K Larner on 16 Aug 2018
Thank you for your rating.

8/10 Good

Abdul-Kabir, A-K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niice hotel with excellent view of the ocean
Good stay indeed. I really loved it. It was really nice to be there. Perharps the house keeping could be much more organized if the staff are made to have a checklist every time they clean. They often forget to do many important things.
Stayed 28 nights in Feb 2018

4/10 Poor

Kenneth

Disliked: Staff & service, room comfort
Disapointed
The service was poor, no towels delivered for two days, staff didn't care, paid for king bed got two double beds, paid for breakfast in deal didn't get had to pay. Took for ever to get meals but they were nice, overall never stay again.
Stayed 3 nights in Mar 2018
Response from K Larner on 20 Mar 2018
Dear Kenneth Thank you for your review, and we apologise for the inconveniences caused during your stay and will continue to work with the team to resolve these issues. I have re-checked your reservation details received, and breakfast was not included in the room rate. We hope to have the opportunity to welcome you back to Ela Beach Hotel. Kind regards

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing visit to Ela Beach Hotel
Second visit to Ela Beach was not as good as the first. The roadworks our the front made it difficult to get into the hotel. The lift wasn’t working either were the main bathroom lights in my room. Finally, the amount of mosquitos in my room was enough to put me off returning.
Stayed 1 night in Mar 2018
Response from K Larner on 15 Mar 2018
Dear Mark Thank you for your review. We do apologies the lift was not working during your stay and rest assured we are working with Otis to have this resolved. I will follow-up on your other issues, including the frequency of the fogging that occurs around the Hotel. We hope that we do have the opportunity to welcome you back to Ela Beach Hotel. Kind regards

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel staff is good. The be h is 7nxer construction for the APEC convention in Nov Security seems good
Stayed 1 night in Feb 2018
Response from K Larner on 14 Mar 2018
Thank you Vincent for your review. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The management could not be nicer. Rooms are spotless and very comfortable. There are 2 pools and a good (not great) restaurant. there is a large road and parking area between the new beach and conference center. So it is not a beach hotel ..you see the sea but are not ON the beach. Far from airport. I was very happy with my stay thanks to the very sweet staff.
Stayed 1 night in Feb 2018
Response from K Larner on 14 Mar 2018
Thank you for taking the time to post your review. We appreciate your feedback. Kind regards

4/10 Poor

Mikal

Disliked: Cleanliness, room comfort
I have had pleasant stays before. However, the service and hotel is unpredictable. The staff were friendly and pleasant. The room deluxe set-up is fine for a single person but could be a bit small for two people. The room appeared clean, but there were used towels in the bathroom and no toiletries/soap made be question the cleanliness. The king bed is two twins pushed together and was quite uneven. Consequently I had a poor night sleep. The room service took excruciatingly long and the food was inedible. If it had not been past 8pm by the time dinner arrived, I would have sent the food back.
Stayed 1 night in Aug 2017

10/10 Excellent

Bob, Los Gatos, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked it
This place seems to have a large variance with the reviews, so I was a bit nervous booking the room. I came in very late (5 am) and the front desk was helpful and showed me to my room. The room was clean, large with a fridge, stove, sink, etc.) It was clean and the bed was comfortable. Air conditioning and the fans both worked and there were plenty of towels in the bathroom. Not the cheapest room, but PNG is expensive. I wanted to take a tour and Pamela at the from desk was a huge help. She personally contacted the place I wanted to go to. Some phone tag was involved, so nothing happened immediately. I left my room to be by the pool. When the arrangements were complete she actually went to look for me to let me know all of the information. I travel all of the time, and it is rare for this level of service. Next time I am in PNG, I will stay at Ela Beach Please note that the beach is closed with a large construction project
Stayed 2 nights in Aug 2017

6/10 Okay

Glenn

Liked: Cleanliness
Business stay in Port Moresby was OK
I havent stayed elsewhere in Port Moresby to compare, however the overall the place was OK, but probably over-priced for what you get. The hotel has modern rooms however I was placed in an older suite at the back, which wasn't great. The restaurant food was ok...but again, nothing special. Also, lots of construction work happening on the beach front opposite the hotel (reclaiming the beach front land).
Stayed 3 nights in May 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ela Beach is a top hotelfora stay in Port Moresby
Ela Beach is a great hotel, with excellent facilities, really comfortable rooms (renovated to a high standard) & very friendly/attentive staff. Our flight was late but the airport shuttle waited for us & also provided an early transfer out at 4.00am - all part of the service. Having lived in Port Moresby & being aware of the law & order issues, the hotel was really safe & also provided access to trusted local taxis.