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Reviews of Seascape Holidays - Coral Apartments

3.5 out of 5
Seascape Holidays - Coral Apartments
9-11 Blake St, Port Douglas, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 58 reviews" "
Rating 8 - Good. 18 out of 58 reviews" "
Rating 6 - Okay. 13 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 3 out of 58 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great space located close to everything
Stayed 3 nights in Mar 2024
Response from Seascape Holidays Team. on 22 Mar 2024
Thank you for your review! Glad you enjoyed! Hope to see you again in the future

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the spaciousness of our one bedroom apartment and the fact it had full kitchen and laundry facilities, also it was the best priced accomadation in the area
Stayed 4 nights in Nov 2023
Response from Seascape Holidays Team on 24 Nov 2023
Thank you for your review. Glad you enjoyed your stay

10/10 Excellent

Anita

Liked: Cleanliness, property conditions & facilities
A well located property with good facilities.
Stayed 5 nights in Oct 2023
Response from Seascape Holidays Team on 24 Nov 2023
Thank you for your review. Hope to see you again

8/10 Good

Jenny, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location. Not “new” but more than adequate.
Stayed 5 nights in Nov 2020
Response from Tom on 28 Nov 2020
Thank you for your review. Thank you for supporting Port Douglas

8/10 Good

Cass, Sydney

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
We liked the location and the value for money. But we didn’t like that they only provided one and a half toilet rolls for the whole week also there is no wifi
Stayed 5 nights in Sep 2019
Response from Seascape Holidays on 16 Sept 2019
Hi Cass Many thanks for your review and glad you enjoued your stay with us. We don't advertise we have wifi at this property. We would have been more than happy to supply additional toilet paper if you had let us know. Hope to see you again soon. The Seascape Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location convenient to beach and the main strip in Port Douglas.
Stayed 7 nights in Jul 2019
Response from Tom on 14 Jul 2019
Thank you for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
Terrible stay! Had a late arrival and a big day of travelling we got there to find out we had been given a room that was a huge mess no beds made etc etc had to try and hunt down a phone finally found one and he came and put us in a room that was not as good as the one we paid for. By then was to late to get dinner. Then all the kitchen utensils where dirty. Then on our last day we washed all our clothes (chose this place as it had it's own washing machine and dryer etc) and the dryer didnt work so had to take wet clothes with us. Which put us overweight. He gave us an extra couple of hours late checkout and when I emailed him he believes that was enough in return for all of our bad experiences. Personally I didnt. On the positive side pourt douglas is awesome just be careful where you choose to stay!
Stayed 4 nights in May 2019
Response from Tom on 25 Jun 2019
I was aware of the confusion of your check in as I was the one who came and sorted it out for you. As Coles closes at 9pm and the Night Owl at 11pm and most Restaurants serve till 9pm I was surprised that you could get no food as I saw you at 730. The issue of dirty cutlery I apologize for but I have an excellent Head housekeeper who would have come out on Wednesday and fixed any problem if it had been pointed out at the time. The dryer problem too was only pointed out when your partner rang up to see if you could get a late check out. This 2 hour extension was granted again with a sincere apology for the wrong room number being emailed to you. We pride ourselves with our service but sometimes we get it wrong. The half hour delay on your arrival was unfortunate but I feel was compensated by a 2 hour late check out. Your other issues could and would have been sorted out had you given us the opportunity to address them.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy walking to all of the area the room was excellent for the two of us
Stayed 3 nights in Jan 2019
Response from IF on 8 Jan 2019
We are incredibly grateful that you took the time out to leave us this Review. Seascape Holidays puts our Guest satisfaction as a top priority and we are committed to our Guests.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good but the hotel reception was not manned. We had to go to another hotel if we needed staff service. For example, my toilet paper had run out. I had to just go to the shop to buy one because I was too embarrassed to go to another hotel just to ask for a toilet paper.
Stayed 6 nights in Nov 2018
Response from SH on 20 Dec 2018
We are incredibly grateful that you took the time out to leave us this Review. Seascape Holidays puts our Guest satisfaction as top priority and we are committed to our Guests. We have received your grievances and are working towards making improvements. Thank you Seascape Holidays Management

6/10 Okay

Verified traveller

Disliked: Cleanliness
Needs a proper reading light.Needs a hair dryer.Needs a fanlight over cook top.The floor needs washing.Water Jug black on the inside.After cleaning it,we then enjoyed a Cup of Coffee.Looking out the Window,a big sign of Pool Rules was blocking the view to Pool.We are not angry or unreasonable only a little disappointed.Other then that,we had a lovely time in Port Douglas.A beautiful Place.The location of the Seascape is excellent.Near Beach and main Street.
Stayed 16 nights in Aug 2018
Response from SH on 4 Sept 2018
Thank you for taking time to Write a Review. Your Review is welcomed and appreciated. Had you contacted the office during your stay we would have been more than happy to address any issues you had during your stay including organising extra reading lights/ hair dryer etc and would have arranged house keeping to come out, we are only ever a call away, and would have been able to address this at the time. All your concerns have been noted. I am happy to hear you had a lovely time in Port Douglas, please do come back again.

8/10 Good

Dave, Caloundra

Liked: Cleanliness, staff & service, room comfort
Good spot, not far from town, close to the beach
Very easy booking online. We arrived earlier than expected and Sarah at the office was very helpful organising housekeeping to be done so we could occupy the room. The place is about 1 km to the main street of town, an easy walk, or get one one the local shuttles (they're easy to book and very cheap). Also, its only a few minutes walk to Four Mile Beach. Enjoyed our stay, the only downside was that our room overlooked the main road from highway to town, so there was a lot of traffic noise during the day.
Stayed 5 nights in Jul 2018
Response from SH on 1 Aug 2018
Thank you for your Review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Enjoyable stay with all necessary cooking and cutlery. It was difficult to sleep being right next to the main road though. Nice pool and BBQ area
Stayed 3 nights in Jun 2018
Response from SH on 8 Aug 2018
Thank you for taking the time to write a review, your feedback is appreciated and valued. We have passed on your concerns and are looking into options that may improve the sound levels from the outside of the complex filtering inside. Thank you for staying with Seascape Holidays.

4/10 Poor

Sue, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaners
I found the room to need better cleaners and maintenance. Lots of mold in shower area that could be wiped of if cleaned, washing machine filter very dirty, dryer filter kept dropping of leaving fluff every were.No spare roll of toilet paper especially when we stayed a week, shower wouldn't work on our last day, dirty large mark across nearly whole of one wall, batteries in remote were rotting and flat. To be honest I could go on and on. We go to North Qld a few times a year will never stay here again.
Stayed 7 nights in May 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Quiet and relaxing with a nice pool.
Well equipped suite with laundry facilities in the room. Nice place to relax at the end of our trip. Only concern were the ants (by the thousands) that were out on the balcony. Then noticed there were some in the unit as well around the sliding doors and the air conditioning unit. Did use some insect spray that was in the cupboard.

10/10 Excellent

jane, Horsham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it here as it is quiet self contained and in walking distance of the beach and street.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position
Needs doing up desperately. In a good position but old and tired

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
handy to beach relatively quiet
had to rate 'staff ', but we didn't see any. key was left for us to pick up (after much hassle, trying to find a number on the main st) apparently a message sent to our mob. ph, but of course that was left in NZ (didn't need a ph for a one week stay) Otherwise all okay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. The room was nice, walking distance into town and good barbeque area

10/10 Excellent

Katherine, Warrnambool, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything we needed
comfortable apartment in walking distance to beach, shops, restaurants - everything a tourist would require.

10/10 Excellent

Jason, Townsville, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self contained apartment, close to the beach.
Self contained apartment. Full kitchen. Large fridge. Includes washing machine and dryer. Very quiet. My room opened out onto the very nice landscaped pool. Plenty of off street parking. Close to restaurants.

6/10 Okay

Pam, Melbourne

Liked: Staff & service
Disliked: Cleanliness
It was just ok
I have said I wouldn't recommend this guest house to friends but that's only because there are so many other guest houses in Port Douglas for the same price I felt there was too much light coming in the bedroom at night from lights on outside ( we overlooked the carpark) and the bathroom needed a good spring clean. Their cleaners need to pay a bit more attention to detail. The shower had only been wiped down not scrubbed (which it needed) But it was quiet enough and the bed comfortable I had asked for, and been given assurance that I could have, a twin bed room but when we got there it was a King bed. Had to go to another apartment block to get the keys and then back again there to return them. For what we got I thought it was a bit over priced, especially when it was meant to be a special deal. It was nice to have the laundry in the bathroom and have washing powder etc there to use We still enjoying the sun and shopping in Port Douglas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can walk to beach & Town.
Lovely apartment. Dont need car. Can walk 5 or 10 mins to beach, shops & restaurants. Pool & balcony to relax.

4/10 Poor

Ros, Canberra

Disliked: Cleanliness, staff & service, room comfort
Tired and noisy apartments
Coral apartment 105 was run down, musty and needed repairs and a thorough clean. The shower side panels were stained with black mould and the fridge smelt. The blinds in the living area do not close so there is no privacy. The air conditioner is old and noisy. The apartments are on the corner of a noisy, main road and there is no where to dry clothes naturally. There is no reception and when the door to the outside was locked we waited 24 hours for a cranky staff member to sort out the problem. For 1 week we paid $800. I think these apartments need updating and cleaning and the staff need to be courteous.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
This apartment is well located and comfortable. Perfect for families. The reception staff are wonderful.

10/10 Excellent

Bev, Lancefield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Brilliant!!
The staff (particularly Ben) was more than helpful when I rang the day before we were due to stay as I had not booked the correct dates and had nowhere to stay the night before we were due in. He juggled things around and we were able to book into the apartment one day earlier than booked. The apartment was fantastic - great accommodation with everything available for use including a washing machine and dryer. Fantastic value and very comfortable. I would thoroughly recommend this place and I would definately arrange to stay there again on my next visit to Port Douglas.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

10/10 Excellent

Nruf, Paris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Thank you!
A bit concerning to find my name on an envelop on arrival and also no one at reception for the whole 4 days we stayed. Room was great and enjoyed the close location to the beach. You'll defiantly need a car for transport as it's not very close to the city unless you want to be active. Overall we had a fantastic stay and would come back to this place!

8/10 Good

Caroline, Australia - QLD - Cairns

Liked: Property conditions & facilities
Disliked: Staff & service
Facilities: Modern; Value: Affordable; Service: No one at reception;

6/10 Okay

Adrian, Wodonga

Liked: Cleanliness, room comfort
Disliked: Staff & service
good. budget accomdation
I had a couple of problems blinds in the lourage kitchen area where broken. dryer door was broken. but those where the only issues. loved the quiet spot good for the price

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Ok
Was walkable to the main drag but a bit further out than I thought

10/10 Excellent

Jennie, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Affordable; Service: Friendly;

10/10 Excellent

Heidi, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Outstanding; Cleanliness: Beautiful; Great pool area

8/10 Good

Rosalie, Australia - SA - Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;

6/10 Okay

Phil, Australia - QLD - Cairns

Liked: Cleanliness
Disliked: Staff & service
Value: Excessive; Service: Below average, No service avaiable; Cleanliness: Pleasant; Was very disappointed to see a sign outside advertising rooms for $20 less than what we had paid. Very poor.

10/10 Excellent

David, Australia - ACT - Canberra

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

James, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Bargain; Service: Outstanding; Cleanliness: Immaculate; Great service & great manager.

6/10 Okay

Lisa, Melbourne

Liked: Staff & service
Affordable accommodation
Staff were friendly and helpful. Rooms were clean, but dishes had not been cleaned properly. Apartment consisted of bedroom, kitchenette, living space and bathroom/laundry. Was plenty of space for a couple. Only a 10 minute walk to the main street & 5 minutes to the patrolled beach which was great. Would recommend to others.

8/10 Good

Moira, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Great to be able to walk into the town and to the beach

10/10 Excellent

Laura, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Beautiful; would recommend it as a great place to stay, definately will stay here again

10/10 Excellent

Ann, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: clean;

8/10 Good

Rosita, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Good; Cleanliness: Pleasant; reasonable location

8/10 Good

Kate, Australia - QLD - Cairns

Liked: Cleanliness, staff & service
Facilities: Unpretentious; Value: Affordable; Service: Professional, Very friendly courteous.; Cleanliness: Immaculate, All the above! ; Loved it :)

8/10 Good

Forrest, Australia - NT - Darwin

Liked: Staff & service, property conditions & facilities
Family looking after the place are lovely

10/10 Excellent

Neil, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: A steal; Service: Self-contained n/app; Cleanliness: Pleasant; Would recommend a week's stay.

6/10 Okay

Michele, Australia - VIC - Regional VIC

Disliked: Cleanliness
Facilities: Typical, Modest; Value: Fair price; Service: Polite; Cleanliness: Lacking; Needs some maintenance, stove cook top rusty, tap in kitchen loose and floppy, shower has mould, musty smell needs attention

10/10 Excellent

Brendon, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Fantastic; Service: Respectful; Cleanliness: Spotless; Slept like babys

8/10 Good

Louise, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Fair price; Service: Friendly; Cleanliness: Pleasant;

10/10 Excellent

Ian, Australia - NSW - Sydney

Liked: Staff & service, property conditions & facilities
Value: Bargain; Service: Go the extra mile; Excellent service, worth a visit

6/10 Okay

Patrick, Australia - QLD - Townsville

Disliked: Cleanliness, property conditions & facilities
Facilities: Disrepair; Value: Fair price; Service: Basic; Cleanliness: Lacking;

4/10 Poor

Barney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed with standard of room
Id we had not prepaid we would have stayed one night and rebooked somewhere-else. The blinds were dusty, the shower was mouldy, the smoke alarm was dangling from the ceiling with no battery in it, the queen sized bed we were expecting was actually two singles pushed together, the vertical blind in the lounge was broken. The office did not seem to be staffed during the stated office hours. We would not stay here again.