Outdoor pool
Check availability

Reviews of Boardwalk

2.5 out of 5
Boardwalk
947 Barkley Street, Crystal Beach, Port Bolivar, TX

Reviews

7.4

Good

Rating 10 - Excellent. 94 out of 230 reviews" "
Rating 8 - Good. 51 out of 230 reviews" "
Rating 6 - Okay. 33 out of 230 reviews" "
Rating 4 - Poor. 15 out of 230 reviews" "
Rating 2 - Terrible. 37 out of 230 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Brenda

Travelled with family
They canceled our reservation!
I can't imagine why you would send this email since you canceled our reservation with only one day's notice. We booked months ago and you waited until one day before our stay. We are severely disappointed.
Stayed 1 night in Dec 2023

2/10 Terrible

josh

Travelled with family
Disliked: Cleanliness, room comfort
Worse reservation ever!!!!!!!!
Worst reservation ever. Booked this september of 2022for a stay in may of 2023. Received an email saying they were looking forward to my stay and they would send a room number and code at 2 pm the day of my stay. I drove 14 hours and arrived a little early around 9 am the day of our stay. Since it is right on the beach we planned to just play and swim on beach until check in. We did that then arrived at the property at 2pm on day of stay. No email arrived, no workers around. Called emergency number and was told reservations were having an issue and it would be sent shortly. 2 other parties had arrived also and neither had any communication about their stay. 430 now and still no email or text and the emergency number is no longer picking up. I had to leave my 2 sons at the property with our luggage because i gad to pick up more people from the airport. Some workers were replacing an air-conditioning unit so i asked about someone to contact, he walked me to the beach were the owner was fishing. I asked the owner for help and he said he couldnt do anything that they were having a resetvation issue and they would send something shortly. I left to airport. At 5 pm the other 2 parties received emails sayingbtheir reservation was cancelled. No reason or explanation. I never received anything. Owner came up around 730 and asked if we still needed help. I said yes and he left. We ended up staying at another location. Never received any information.
Stayed 1 night in May 2023

2/10 Terrible

Kelsea

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Patricia

Travelled with family
Very disappointed
Never again Booked a room a month in advance when I got there after waiting 4 hours to catch the ferry Got there at 3:30 waiting to hear from them never did so I called only to find out that they had given my room away Who the hell does that
Stayed 1 night in May 2023

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not as described at all. Pool was green and dirty. Overall just a nasty property. Old and outdated.

10/10 Excellent

Leilani

Liked: Cleanliness, property conditions & facilities
Thank you. The property was so nice.
Stayed 1 night in May 2023

2/10 Terrible

April

Disliked: Cleanliness, room comfort
Steer Clear!!!
I booked this place for my 19 year old daughter to stay this past weekend, and conditions were so bad that she ended up crashing on the couch of the property I was staying at instead. The beds were not made, there was not a single towel to be found anywhere, the walls and bathroom were dirty and stained, there was no wi-fi, and the remote for the TV did not function. When she and her partner checked in, the AC would not turn on, so she contacted the owner. It had been unplugged, but that was not obvious due to the location of the unit. This would not have been a problem, except that the owner's behavior was quite erratic when he came by to look at it, and after solving the issue, he made a crude gesture at her with his tongue. She and her partner did not feel safe staying there due to his behavior, and vacated the property immediately, leaving the key where they found it.
Stayed 2 nights in May 2023

4/10 Poor

Kelly

Disliked: Room comfort
Had high hopes but ended disappointed.
Had to call to get room and access code. Did not send out as stated. Hot tub was GREEN (shame it wasn't in working order). Seems like facility had good ideas in past but nothing has been maintained/repaired. Mattress was just 5 inch foam. We left a day early to sleep in our own bed. Seems more of a hostel feel. Very minimal. Seems owner is trying to squeeze ever penny from it without putting any money into it. We tried something different for us, but I don't think we will be back.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kathy Ann

Travelled with group
Liked: Cleanliness, room comfort
The only recommendation we have is that a soap dispenser or bottle of soap with paper towels be available so you can wash your hands after using the restroom and before you eat. The beds were comfortable and we really did not spend much time in the room but overall it was a great place on the beach with easy access!!
Stayed 1 night in Mar 2023

10/10 Excellent

Yadira

Stayed 1 night in Mar 2023
Response from Johnny on 15 Mar 2023
thanks for staying

2/10 Terrible

Leslie

Stayed 1 night in Mar 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful with an excellent customer service experience!
Stayed 2 nights in Feb 2023
Response from Johnny on 15 Mar 2023
thanks for staying

2/10 Terrible

Jonell

Stayed 2 nights in Feb 2023

2/10 Terrible

Janis

Travelled with family
Disliked: Cleanliness, room comfort
Terrible
They cancelled our reservation! Had not received our text with code and room # by 3pm, called again at 3:30, put us off again, called again at 4pm, was rude to us! At 4:10, called again and he said our room was cancelled! I will expect a full refund on my credit card immediately! And sewer was overflowing and smelled awful outside!
Stayed 1 night in Feb 2023

2/10 Terrible

Stephen

Travelled with partner
I was never texted or provided the entry information so I had to make other last-minute plans. Ultimate fail on their part. I shouldn't even be charged for the night.
Stayed 1 night in Feb 2023

10/10 Excellent

Kayla

Stayed 3 nights in Jan 2023
Response from Johnny on 24 Jan 2023
Thank you

2/10 Terrible

Tonja, The Villages

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Paid for our room in advance thru Expedia. When we arrived at the property I received a text message from the Property Manager who wanted me to text him my credit card information. When I asked for a secure method to share this financial information, he did not respond & we could not access our room. Terrible customer service! We had to find another place to stay yet, the Boardwalk would not give us access to a room nor did they refund our money. Be prepared to be disappointed!

6/10 Okay

Brent

Travelled with family
Stayed 1 night in Jan 2023

10/10 Excellent

Autumn

Stayed 4 nights in Dec 2022

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, room comfort
Awful Horrible No Good Very Bad Day
We were extremely excited about staying on the Boardwalk. But when we arrived we were a little disappointed. NONE of the advertised amenities were useable. We understood that the pool would not be available as it is December but thought all the other things would make it a great stay with kids. My 13 year old was horrified. We were honestly gonna make the best of it. But the next day i left a google review of the property and with in minutes the property manager was calling me screaming and cussing. He not politely told us to get off the property and then hung up . He then would not take our phone calls (we tried multiple times) or text messages. We contacted Hotels.com and they said there was nothing they could do because of a none canvellation policy. We did remove ourselves from the property, leaving our room cleaner than we found it. 3 days later we still have not heard back from the property manager. We ate $501 worth for 1 night, and still had to go find somewhere else to stay for the remaining 3 nights of our vacation. Still waiting to see if the extra $190 pending on our credit card will drop off. The Boardwalk knows how to ruin a vacation.
Stayed 4 nights in Dec 2022

2/10 Terrible

Earl

Stayed 2 nights in Nov 2022

2/10 Terrible

Sabine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First off the gentleman I dealt with was rude. The mattress was uncomfortable and lumpy. There was 1 glass and a coffee cup, no toilet paper and a pair of panties stuck in the couch cushions. No instructions for the TV
Stayed 1 night in Nov 2022

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and run down. I can see why it is the cheapest on the island. If all you need is 4 walls and a roof this is your place

2/10 Terrible

Stephanie

Stayed 1 night in Oct 2022
Response from david on 1 Nov 2022
thanks for staying

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Boardwalk is definitely a fun and full entertainment place to stay . Right on the beach with plenty of fun to go around . Will definitely get the 6 person room next time for more area to hang out in . But the 4 person room is nice to
Stayed 1 night in Oct 2022
Response from Johnny on 30 Oct 2022
thanks for staying! see yall next time.

4/10 Poor

Stephanie

Disliked: Cleanliness
Never again
I don’t think I’ll stay here again. I have 6 kids with me and my mom. There are stickers in the so called grass everywhere. The volley ball is flat and stickers covering half the sand. The cubby holes and stairs are not made for bigger people or people with bad knees. They don’t even provide trash can down stairs by picnic tables. Only one by grill. 3 out front were plum full and trash going everywhere. Hot tub is closed as well and to cold for pool even though it’s open. Stickers up all the stairs and hallways. Where ur shoes. They don’t even provide a broom in rooms. My shower wasn’t cleaned. Dishes were in cabinet but still dirty. They don’t provide dish soap or even a dish rag to wash dishes either. We tried our best to clean but with one small trash can no extra bags it’s kind of hard with none of the extras we needed to clean.
Stayed 1 night in Oct 2022
Response from david on 28 Oct 2022
thanks

6/10 Okay

Tiffany

Travelled with family
Disliked: Cleanliness
Right By the beach with bare basic amenities
Non WiFi and only stairs at property. Pool and hit tub water did not look clean so we did not use. Also there was not a stove or working microwave/oven to heat food. Overall okay, but could have been cleaner and more accurate pictures of amenities. It was very close to the beach so if that the most important this is a perfect option to with basic amenities.
Stayed 1 night in Oct 2022
Response from david on 28 Oct 2022
thanks

6/10 Okay

Kellie

Travelled with family
Disliked: Cleanliness
Room wasn’t very clean. Was not expecting the room to be so tiny. Did not know the sleeping arrangements would be 3 beds high. Tiny ladder like staircase to get in the beds. No handrails, which made putting small children to bed very difficult. The bed where like cubby holes which got really hot because no air could circulate. The property was very run down. Does not look like anyone is keeping it up. Disappointing that they advertise mini golf course but no clubs or balls are available so no one in any party could play.
Stayed 3 nights in Oct 2022
Response from david on 28 Oct 2022
thanks

2/10 Terrible

Tanya, Lufkin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We did not get 2 twin beds as stated, only a couch No coffee pot as advertised Noisy!!!! Dishes were filthy Bedding was filthy and subpar
Stayed 1 night in Oct 2022
Response from david on 28 Oct 2022
thanks

4/10 Poor

Crystal

Travelled with family, Travelled with family and small children
The stay here was less than enjoyable. The huge party that was going on outside was very disrespectful and had zero regard for other guests. It made it very hard to enjoy the outside amenities that the property had to offer. Thankfully we spent most of the day at the beach. They blared loud music from a giant speaker until after 1am. Tejano and rap music with profanity was the genre of choice, which was extremely inappropriate with all of the small children around. Regardless of what type of music was playing… they clearly had no respect for abiding by the 10pm quiet time rules or even 11 or 12. I also witnessed this party in a confrontation with more than one of the other guests. With no on-site management to enforce rules I feel this property will continue to get less than stellar reviews. Also, my check in was 2 hours later than anticipated which would have been fine but I would not have arrived so early. I was told I could check in at 2 and did t receive check instructions until 4:15.
Stayed 1 night in Oct 2022
Response from david on 28 Oct 2022
thanks

10/10 Excellent

Sessia

Stayed 5 nights in Sep 2022

10/10 Excellent

Karley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The kids had a blast with the games outside could have done better with out the stickers in the grass but its okay i know its that time of yr but other than that it was an amazing stay
Stayed 1 night in Sep 2022
Response from David Collins on 19 Sept 2022
Thank you for staying with us!

2/10 Terrible

Yareli

Stayed 2 nights in Sep 2022
Response from david on 12 Sept 2022
thank you for staying with us

2/10 Terrible

Virgil

Liked: Cleanliness
Disliked: Room comfort
Way to Small you barely turn around in the room no regular beds Small patio with door you could see right in on you its just not right for what you pay
Stayed 3 nights in Sep 2022
Response from david on 7 Sept 2022
thank you for your feedback

6/10 Okay

Liz

Travelled with family
Disliked: Cleanliness
Could have been worse.
It was very compact our sink was broken remote control battery back was missing including batteries. It was dirty when arrived and a hell of roaches left in right so don’t leave your food out!! Overall all the guests were mindful of everyone being there.
Stayed 3 nights in Sep 2022
Response from david on 28 Oct 2022
thanks

2/10 Terrible

Lahoma

Travelled with family
Disliked: Cleanliness, room comfort
Definitely was not what I expected considering the amount of money we paid. The bedding space is a complete MESS with NO privacy! I almost fell trying to go down the steps from one of the bed areas. The air conditioner turned on when it wanted to no matter what the temperature was set at, so yes we were HOT both nights. and not to mention...it also had ROACHES!!! The only thing I liked was the refrigerator and Mr. David (contact person) was SUPER nice and helpful. Two thumbs up to him, but I will NEVER stay here again!! Waste of money...
Stayed 2 nights in Sep 2022
Response from David on 7 Sept 2022
Thank you for your feedback!

6/10 Okay

Ashley

Travelled with family and small children
Disliked: Amenities
Love the easy access to the beach. The beach was clean and wonderful.
Stayed 1 night in Sep 2022
Response from DAVID on 5 Sept 2022
THANK YOU

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from David on 29 Aug 2022
Thank you!

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was easy to access and communication was awsome. Kids loved pool and splash area and mini golf area. Only thing we found we didnt like was mosquitoes but thats not the resort issue. Pack bug spray and all will be great and a wonderful stay
Stayed 2 nights in Aug 2022
Response from Hippie Hens on 29 Aug 2022
Glad you had a Great stay! Definitely great advice bringing bug spray.Hope to see you again!

8/10 Good

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property Wright on the beach and family friendly place the swimming pool and water fountain on was great the water splash for the kids and games were also great. Only thing could be Good is to have at least a small table with chairs overall is a great place. Had some miss comunicasion and i know some of us got the wrong room but after all it was kinda funny anyway. I will definitely go back
Stayed 2 nights in Aug 2022
Response from David on 24 Aug 2022
Great feedback! Thank you!

6/10 Okay

Ramona

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from David Collins on 22 Aug 2022
Thank you for your generous review score! It was a tough time during your stay with a perfect storm of several issues and technicalities that made it a challenge. We are working to improve still! Thank you for your patience!

4/10 Poor

Shawna

Stayed 1 night in Aug 2022
Response from David Collins on 19 Aug 2022
Speachless

2/10 Terrible

Verified traveller

GROSS
Where to begin. Upon arriving the actual room smelled of weed and cleaning product, however I'm not sure why because our place was not clean at all. The floors were sticky, the walls were dirty and if they actually changed the sheets I would be surprised. The room was more of a hostel. Extremely cramped, no real place to relax inside, just beds. Picture 3 beds stacked on top of each other so you basically have to sardine into the bed and not ever stand up. The steps/ladder to the beds were extremely steep I am not sure how people have not been injured yet. The place had ABSOLUTLY NOTHING. There were not even trash bags! TP was in short supply too. Now the outside area was even worse, beer cans EVERYWHERE, wet clothes everywhere, people getting it on in the hot tub, people screaming and yelling at each other. The entire place was very run down and trashy.
Stayed 1 night in Aug 2022

10/10 Excellent

Leslie

Stayed 3 nights in Aug 2022
Response from David Collins on 17 Aug 2022
Thank you!

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness
Great location for the beach.
Great location for a beach stay. BEWARE of the MOSQUITOS, this area is heavily populated with mosquitos. The bug spray didn't even work for us, around the property and on the beach so many damn mosquitos. Beach was dirty from liter from guest and other people visiting that area of beach. You can drive on the beach in this location so anyone could be there. Plently of room for guest to entertain outside. There is a pool and hot tub but I wouldn't use it. Saw a couple having s*x Sunday morning in it. Half the rooms at this property face that direction and you clearly saw the couple engaging in s*xual activity. So beware letting your kids run around unsupervised you never know about the other guest around you. Rooms are on the smaller size but if all you're there for is the beach and to sleep in the room its perfect. Just make sure you're able to climb a latter or steep steps in order to get to the beds. There is no standing up by the beds you have enough room to craw into the bed, maybe you can sit up but head space is limited. Comfortable mattress felt like memory foam. No counter space or table, needs to have more hooks in the room so you can hang your beach towel or bath towels. Also bring with you bath towels and hand soaps, shampoos, conditioner, extra toilet paper and paper towels.
Stayed 2 nights in Aug 2022
Response from David Collins on 14 Aug 2022
THANK YOU FOR THIS FEEDBACK. THE MOSQUITOS ARE DIRECTLY RELATED TO THE WEATHER THAT WE HAD DURING YOUR STAY. WE HAVE HAD VERY FEW DAYS WITH MOSQUITOS AT ALL LET ALONE THE AMOUNT AS THE LAST 2 DAYS! THANKFULLY THE MOSQUIOTOS ARE NOT BAD MOST OF THE TIME! OTHER ISSUES THAT NEED TO BE ADDRESS ARE REAL AND WE ENCOURAGE GUESTS TO CALL THE LOCAL SHERIFF IF PEOPLE ARE PUBLICLY DRUNK OR ARE ACTING LUDE OR AGRESSIVE TOWARD OTHERS. MISCONDUCT OF THESE TYPES WILL NOT BE TOLERTED AND ACTION WILL BE TAKEN!

8/10 Good

Yadira

Stayed 1 night in Aug 2022
Response from David Collins on 9 Aug 2022
Thank you for giving us a score! We will continue to work to improve!

10/10 Excellent

Lance

Stayed 2 nights in Aug 2022
Response from David Collins on 9 Aug 2022
Thank you!

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022
Response from David Collins on 6 Aug 2022
Thank you for staying with us!

10/10 Excellent

Tonya

Stayed 3 nights in Jul 2022

10/10 Excellent

Kaycee

Stayed 1 night in Jul 2022
Response from David Collins on 3 Aug 2022
THANK YOU! THIS IS THE FEEDBACK WE NEED TO KEEP MOVING FORWARD!