Exterior

Reviews of Suburban Studios Port Arthur

2 out of 5
Suburban Studios Port Arthur
6900 Memorial Boulevard, Port Arthur, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cedric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thank you for taking the time to leave us such a kind review.Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value.We look forward to your next stay with us.

8/10 Good

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 25 Jul 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We look forward to your next stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right up tbe street from everything. Just a very short drive. The only thing i didn't like is that the bathroom had small roaches behink the sink that would come out at night.
Stayed 1 night in Dec 2019
Response from Harry on 18 Dec 2019
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our housekeeping staff and make sure this does not happen in the future. Hopefully you come back next time you are in the Port Arthur Area so we can show you our best.

6/10 Okay

Thu Van

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointment
Getting to the hotel you have to drive further out and and around to get to the hotel. Hallway has a very strong odor. Room was not up to expectations with the pricing. Restroom was very small not enough spaces
Stayed 1 night in Aug 2019
Response from Harry on 26 Aug 2019
Hello there, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do apologize about the odor, but having Kitchenettes, guest cooking occasionally does leave a odor. However, we do appreciate your business and will work hard to make sure our guest are taken care of. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from VJ on 27 May 2019
Thank you for taking the time to leave us such a kind review. Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value. We are glad you had a great stay and hope to see you again.

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
It was wonderful
Stayed 2 nights in Apr 2019
Response from VJ on 8 May 2019
Thank you for taking the time to leave us such a kind review. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards

10/10 Excellent

Kelley H.

perfect for what we needed
clean. easy access. could have used instructuons on how tue stove and air conditioner worked. took several tries to get them right. Good bed.
Stayed 6 nights in Jan 2019

10/10 Excellent

Marcelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Nice room. I left a suit jacket in the closet, and they called to let me know. It’s a very nice jacket, so I am very grateful.
Stayed 1 night in Dec 2018
Response from VJ on 18 Dec 2018
Thank you for taking the time to leave us such a kind review. Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value. Your tips are also very helpful for traveling guest that read this review. We are glad you had a great Stay and hope to see you again.

8/10 Good

Verified traveller

Nice, Great.
Fast check-in, the pool is still closed because of repairs after Hurricane Harvey
Stayed 1 night in Sep 2018
Response from . on 10 Sept 2018
Thank you for providing us with these kind words. Your review will serve as encouragement to all the staff to continue to doing a great job. We all enjoyed your stay during your visit and hope to see you again in the future.

10/10 Excellent

Tameka J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great rooms were nice!
Response from Harry on 4 Apr 2018
It is such a pleasure to know you enjoyed your time with us! Thank you for staying with us and letting us know how your experience was We are glad you had a great Easter visit and hope to see you again

2/10 Terrible

Karen

Disliked: Staff & service, room comfort
Big Mistake_Horrible Experience
This was probably one of the worst experiences staying at a hotel. The air went out and I was given another room which overlooked a filthy pool. Second there was no way to keep the sun from beaming in my eyes because the drapes couldn't be closed!! Just will never stay there again!!!
Stayed 2 nights in Jul 2017
Response from Melody on 22 Jul 2017
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our maintenance staff and make sure this does not happen in the future. Hopefully you come back next time you are in the area so we can show you our best.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Helpful
The front desk was awesome. My employer called with information concerning my early morning departure and they made sure I was aware and everyone else in my party!
Stayed 1 night in May 2017
Response from Melody on 7 Jul 2017
Thank you for your review and comment, glad you all got the message(s) . Look forward to your next stay with us

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Response from General Manager on 7 Mar 2017
Thank you for taking the time to send us a review. Look forward to your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good. Room was clean. Lots of noise late night and early in the morning. Sounded like construction was going on next door or below my room
Response from General Manager on 7 Mar 2017
Thank you for your on-line review. We would like to apologize for the noise due to construction. We look forward to your next stay with us.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel was good. Staff was friendly. Room was clean. Stayed for four nights. No issues
Response from General Manager on 7 Mar 2017
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

8/10 Good

Colvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

4/10 Poor

Steven, fayette ille NC.

Disliked: Staff & service, property conditions & facilities
All of the pool furniture was a plastic material and every piece was broken in some form or fashion very cheap pool furniture
Response from Melody on 1 Aug 2016
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do apologize about the pool chairs. I just recently order new ones. However, we do appreciate your business and will work hard to make sure our guests are taken care of. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Melody on 23 Jul 2016
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

10/10 Excellent

tina, Beaumont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Content
Very relaxing for our 4 day stay. The staff was very attentive
Response from Melody on 4 Jun 2016
Glad you enjoyed your stay with us. It was a pleasure to have you and your wonderful family here. Look forward to your next stay with us.

10/10 Excellent

tina, Beaumont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
The customer service truly impressed me. The price is great. I got more than I paid for. I stayed for 4 days.
Response from Melody on 4 Jun 2016
Thank you for you wonderful comment regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Tina, Port Arthur Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
My family and I were pleasantly surprised to find such an inviting room at a low rate. Clean and Updated. Customer service was perfect. We stayed for 4 days with 2 rooms and they met all of our needs.
Response from Melody on 28 May 2016
Thank you for your on line review of our Hotel. We are glad you enjoyed your stay and look forward to serving you again in the near future.

4/10 Poor

Verified traveller

Over priced
Moderate at best most facilities are smoke free this one was not. The hallway wrenched of smoke. It was not as nice I expected for the price I paid
Response from Melody on 4 Jun 2016
We are sorry to hear that you were not pleased with your stay. we would like you to try us out again and will ensure you are not put on the smoking room floor.

4/10 Poor

Mervyn

Disliked: Staff & service
OK for the price but....
First night no soap in the room, clean but the bath towels are very thin. Road noise from the freeway is very loud and all night. AC doesnt work too well. Not bad for the price, its a hotel for refinery turnaround workers, nothing more. Pay the extra $25 a night and stay somewhere nicer unless basic is good for you
Response from Melody on 4 Jun 2016
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the internet. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONB
Great place to stay for extended periods of time. Stop and get a dozen eggs, bread, butter, and milk and settle in. Everything provided in the room for a long, comfortable stay..
Response from Melody on 31 Oct 2015
Thank you for your excellent review on line. It is encouraging and motivating for our staff to excel even more. Look forward to serving you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Response from Melody on 13 Aug 2015
Thank you for your on line reveiw

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Melody on 23 Jul 2016
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

6/10 Okay

James, Nederland

Disliked: Cleanliness, room comfort
One night stay
It was a nice room. But for the price I paid I would like to have a room that did not smell like it was moldy.. Other then that the accommodation where good...
Response from Melody on 23 Jul 2016
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our housekeeping staff and make sure this does not happen in the future. Hopefully you come back next time you are in the Port Arthur Area so we can show you our best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Melody, Springdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room
Great room, internet a little slow.