Standard Room, 2 Double Beds, Smoking | Free WiFi, bed sheets
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Reviews of Studio 6 Port Arthur, TX - SE

2 out of 5
Studio 6 Port Arthur, TX - SE
3000 Jimmy Johnson Blvd, Port Arthur, TX

Reviews

7.0

Good

Rating 10 - Excellent. 44 out of 142 reviews" "
Rating 8 - Good. 36 out of 142 reviews" "
Rating 6 - Okay. 25 out of 142 reviews" "
Rating 4 - Poor. 13 out of 142 reviews" "
Rating 2 - Terrible. 24 out of 142 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay here again.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi IsaacWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 days a nice stay, clean, quiet ,good location and very affordable.
Stayed 11 nights in Mar 2024
Response from KG on 16 Apr 2024
We thank you for your 5 star review, and are looking forward to having another opportunity to serve you in the near future.

10/10 Excellent

Audreauxa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thank you for your encouraging review.

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took a while to check-in aftet an online reservation was conformed and paid for. Bed was uncomfortable and the 2 pillows were flat and offered no support. Big old stain on ghe floor right when you walk in.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Daniel,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place horrible staff!
Stayed 7 nights in Jan 2024
Response from Nancy Y. on 13 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, we do plan on coming back for sure.. it was very peaceful,, just would love another room , the wifi wasn't strong enough for my PS5 but overall it was good
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi MelissaWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

Preston

Stayed 1 night in Nov 2023

6/10 Okay

Antonio

Disliked: Cleanliness, property conditions & facilities
Good but needs some improvements/updates.
Found dead Armadillidiidaes around the edges. I guess dead is better than alive. According to a note from the cleaning crew, the room was last cleaned over a week before. Found a lot of dust on the light fixtures by the bed. Accessible room did not have shower hose. Had a regular tub, not truly accessible. No shampoo.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Antonio,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

6/10 Okay

Claire

Stayed 2 nights in Nov 2023

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
The room and kitchen were clean. The room is very spacious, with a full fridge. The heater worked quickly. The bed was wonderfully comfortable. The walls are a bit thin and I could hear the suite next to me snoring as though they were in my room. Friendly staff and cookware available at the desk.
Stayed 2 nights in Oct 2023

8/10 Good

Cecilia, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harles Reid
The staff and service was excellent. Rooms were very clean and comfortable. I plan on staying here again.
Stayed 10 nights in Sep 2023
Response from Brand Experience Team on 10 Oct 2023
Hi CharlesWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

4/10 Poor

Venessa

Stayed 1 night in Sep 2023

6/10 Okay

Crystal

Stayed 1 night in Aug 2023
Response from GM on 13 Sept 2023
Thanks for sharing your review.

8/10 Good

Francisco

Business traveller
Liked: Room comfort
Non working elevator
The elevator wasn’t working and taking heavy luggage upstairs was hard
Stayed 6 nights in Aug 2023
Response from GM on 13 Sept 2023
We are sorry for the inconvenience cause by a short time glitch in the working of the elevator. We however appreciate your business.

6/10 Okay

Jeff

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was always hot and the A/C couldn't keep up or cool it down to a comfortable temp. Beds were "meh". "kitchenette" had a stove, but NO dishes, pots, pans, paper towels, utensiles, etc. the toaster smelled like it was going to catch fire. Lots of homeless sleeping on the ground in the area...not directly on motel propoerty but within the immediate area. Probably won't be back.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 6 Sept 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Jacob

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Front Desk Manager on 15 Aug 2023
Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Looking forward to serving you again.

2/10 Terrible

Meagan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Russ

Stayed 7 nights in Jul 2023
Response from Front Desk Manager on 21 Jul 2023
We thank you for choosing to stay with us and would be very glad to have you back soon.

6/10 Okay

Shelbi

Disliked: Staff & service
The person who checked me in was very rude and the rooms were nice but you could hear everything through the walls.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 14 Jun 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Kristie

Stayed 14 nights in Apr 2023
Response from Front Desk Manager on 8 May 2023
Ms. Kristie Green I am very sorry for the inconvenience. We hope that you would give us another chance to make your stay satisfactory.

10/10 Excellent

Garland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Front Desk Manager on 4 May 2023
Thank you, Mr. Garland, for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon.

6/10 Okay

Kristie

Liked: Cleanliness, property conditions & facilities, room comfort
Follow Up
Lack of communication, between employers to customers.
Stayed 3 nights in Apr 2023
Response from Front Desk Manager on 26 Apr 2023
We are sorry for any inconvenience caused to you.

4/10 Poor

KEVIN

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very moldy smelling and unclean.
Stayed 13 nights in Mar 2023
Response from GM on 10 Apr 2023
We are sorry you didn't find your stay satisfactory as "the smell in the room was not pleasant". We always try our best that the rooms are in top condition and smell very pleasant. However, if you had informed us about the issue during your stay, we would have gladly moved you to another room.We hope you'd give us another chance to serve you.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Front Desk Manager on 4 Apr 2023
We thank you for your feed back witch would encourage us to perform even better. looking forward to having you soon in the near future.

2/10 Terrible

shylore

Stayed 1 night in Mar 2023
Response from Front Desk Manager on 4 Apr 2023
We are sorry that you did not find your stay with us to your fullest satisfaction. We would like to know what we could have done to make your stay more enjoyable.

8/10 Good

David

Stayed 1 night in Mar 2023
Response from Front Desk Manager on 4 Apr 2023
We are sorry that you did not find your stay with us to your fullest satisfaction. We thank you for giving us a score of 4 out of 5 and would like to know what we could have done to make your stay more enjoyable.

10/10 Excellent

Gustavo, Roma

Stayed 3 nights in Feb 2023
Response from Front Desk Manager on 9 Mar 2023
We thank you for your feed back witch would encourage us to perform even better. looking forward to having you soon in the near future.

10/10 Excellent

Sandy

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The rooms were outdated
Stayed 1 night in Feb 2023
Response from Manager on 15 Feb 2023
We thank you for your feedback and are looking forward to serving you again in the near feature.

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight trip.
I liked the location, felt very safe here. Room was clean and brightly lit. One and only negative, housekeeping knocking at 9 to ask if you are checking out. First hotel/motel I have ever experienced this at. I understand that the housekeeper wants to hurry the process but I paid for this room.
Stayed 1 night in Feb 2023
Response from General Manager on 9 Feb 2023
Thank you very much for your feed back. We apologize for the inconvenience caused to you by housekeeping knocking at 9am. We do agree that the guests should not be disturbed before the check out time. We have taken the necessary action so that it doesn't get repeated. We thank you for choosing our hotel to stay and look forward to serving you again soon.

10/10 Excellent

Veola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I are here on business. We absolutely would like to commend the day manager for her professionalism, knowledge and customer service!
Stayed 4 nights in Jan 2023
Response from GM on 5 Feb 2023
We thank you very much for choosing to stay with us, and for sharing your kind words. We feel encouraged by the same and inspired to do even better.. We look forward to serving you again in the near future.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from GM on 5 Feb 2023
Thank you so much for giving us a very encouraging rating. Thank you also for choosing to stay with us.We look forward to serving you again in the near future.

6/10 Okay

Alma

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Front Desk Manager on 7 Mar 2023
We are sorry that you did not find your stay with us to your fullest satisfaction.We thank you for giving us a score of 3 out of 5 and would like to know what we could have done to make your stay more enjoyable.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Never again.
I was not pleased with the fact that the unit had no utensils or pots and pans, but has a kitchenette. There were so many cobwebs in the corners of the room. I looked for coffee and there was 1 cup, 1 coffee, 1 sugar, and 1 creamer. That made no sense seeing that I was there 3 days. I will definitely choose another hotel when I am in the city again.
Stayed 2 nights in Dec 2022
Response from Brand Experience Team on 4 Jan 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

ANTHONY

Ok quality inn is better
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 14 Sept 2022
Hi Anthony,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very economical pricing for the quality of service and facility
Stayed 3 nights in Aug 2022
Response from GM on 9 Sept 2022
Mr. Gregory,We highly appreciate your very encouraging review and appreciate your patronage.Looking forward to serving you soon.

2/10 Terrible

Chris

Business traveller
Disliked: Staff & service
No privacy
As a person that lives out of town 9 months of the year I value my privacy. I asked for no house keeping and they made it a point to enter my room everyday via some excuse weather it was to check the smoke detector or do to checking the AC filter. Not to me Chen at 0500 they made me wait to check out so they could check my room before check out
Stayed 3 nights in Aug 2022
Response from GM on 9 Sept 2022
We thank you for your feed back and are sorry that your experience was not up to your expectations. . It's a standard procedure to check every room every third day or earlier if there is any maintenance or safety issues. It's for the benefit and security of guest staying with us only.It's also a standard practice to quickly check the room at the time of the guest check out to be able to return the incidental security deposit to confirm everything is in order. We hope you would give us an opportunity in future to serve you with our hospitality.Thank you.

8/10 Good

Gregory

Liked: Staff & service, amenities, property conditions & facilities
great service and staff
Stayed 3 nights in Aug 2022
Response from GM on 9 Sept 2022
We appreciate your feed back and are encourage to perform even better

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Joshua

Stayed 1 night in Jun 2022
Response from Brand Experience Team on 29 Jun 2022
Hi Joshua, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

6/10 Okay

Jessie

Business traveller
Disliked: Cleanliness, property conditions & facilities
Last place to pick to stay
Just not a clean feeling thru out the area and in room sheets and pillowcase dirty looking along with towels
Stayed 4 nights in May 2022
Response from Brand Experience Team on 29 Jun 2022
Hi Jessie, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Jared

Stayed 5 nights in May 2022

8/10 Good

Linda

Stayed 1 night in May 2022
Response from Nancy Y. on 3 Jun 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

4/10 Poor

Connie

Travelled with group
Liked: Staff & service
Beds were stiff and hard very happy to leave didn’t enjoy the stay
Stayed 5 nights in Apr 2022
Response from Brand Experience Team on 5 May 2022
Hi Connie, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

8/10 Good

Yahaira

Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
First night of many on the trip
We did not now that the hotel was being updated. The workmen were always courteous. Took us a while to get a luggage cart to get out things to the room.
Stayed 1 night in Nov 2021
Response from GM on 11 Dec 2021
We are sorry for the inconvenience caused to you. We will try our best to make you more comfortable

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service!
Customer Service on point! Beautiful Smiles. Love how the front desk called our room to check up on us never had a top notch Hotel do that . Really appreciate it made our stay that much better! Thank You Port Arthur!
Stayed 2 nights in Nov 2021
Response from Brand Experience Team on 1 Mar 2022
Hi Tonya, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Maz K. #Team6

6/10 Okay

Tina

Disliked: Room comfort
Overcharged !!
We arrived around 9 pm and she said no rooms were available so she called her manager and she didn't have rime to help her so we had to go up and check a room to see if it was cleaned yet. Then we got charged 2x for the room plus the $50 deposit just because there wasnt a note left by the clerk to refund it to us. $250 in charges for an $84 room stay!
Stayed 1 night in Oct 2021
Response from Brand Experience Team on 1 Mar 2022
Hi Tina, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Maz K. #Team6

4/10 Poor

Felipe

Stayed 1 night in Oct 2021