Search Family-Friendly Hotels in Port Allen

"Still under construction. Beautiful rooms. Most staff was helpful and pleasant. Dining facilities are not up to standard. Many items on the menu were not available. I left one restaurant after being told 4 times that my selections were unavailable.(Sorry, we are out of ...) I went to the other restaurant, ordered a BLT. After waiting a while, I was told there was no sliced bread, but they could serve the BLT on a bun. I cancelled my order and left."

"Loved the hotel and the casino. It was very clean and felt like home. Definitely Will be going back again! "

"Clean room and a friendly staff. Excellent breakfast. Would definitely stay again."

"Excellent staff!! Beautiful property. "

"nice and clean rooms"

"Staff was very friendly, they kept the rooms cleaned and stocked. Wifi was great no issues."

"Room was clean"

"I was fully prepared to leave a one star review after our treatment before the stay. Essentially, we booked the room under the wrong email address, and when we asked if we could just switch it, the GM refused to permit it unless we paid a several hundred dollar fee. This is for something that would cost them literally nothing. It was infuriating and a mind-boggling poor business decision. Any time you can really help your customer with zero effort and zero cost, what kind of business chooses not to to spite them? But that aside, I'm leaving a positive review because the actual people working the front desk of the hotel were so helpful and accommodating of our group, and the lobby and dining area were nice and clean. So my conclusion is really that this place has horrible management but fantastic employees."

"Customer service was very poor and difficult "