Pontelongo Trip

Lovely staff and absolute cute bedroom with a balcony. Clean but would need a renovation.

Air conditioning could be better but the

The hotel was centrally located, the room and staff were amazing. They even helped us book tour tickets and gave perfect dining recommendations.

Although recently reopening after a refurbishment, the property did not seem especially modernised and the room and public spaces were much the same as our previous visit 10 years ago, albeit with a decade’s more use. The restaurant was incredibly overpriced, although the food was good, but the team were clearly very new and so service was inconsistent and missed bread, amuse bouche etc for some tables; wine list was forgotten and then the wine itself was not poured for 30 minutes until we asked for it to be opened. Those members of the restaurant staff who knew what they were doing were good but half the room of tables were unserved for 20-30 minutes at a time, so more than one table of guests walked out. There are some nice touches like the kids room, bikes and it is great to have some quiet outside space in Venice. The boat service is great fun, although the gaps in the timetable often coincided with our needs to travel back with young children, unfortunately so we spent a lot on water taxis as well. As a summary, the lovely property is let down by inconsistent service still finding its feet after reopening and tired feeling rooms which did not seem to have been refurbished at all, together with a very overpriced restaurant, so not worth the premium price overall.

an immense thank you to Francois at the front desk, a true wealth of knowledge and a great young man. The tub on the patio in our room made for some nice relaxing moments. The cafés nearby were all wonderful especially take time to go to Bistrot Al Balcon and say hello to Murad