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Outdoor pool
Outdoor pool
Outdoor pool
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Guest reviews

3.7 out of 5 Good
115 reviews
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Breakfast Available

Map

Explore the area

Popular LocationPondicherry Promenade Beach1 min walk
Popular LocationPondicherry Lighthouse9 min walk
Popular LocationPondicherry Museum9 min walk
AirportPondicherry (PNY)12 min drive

Choose dates to view prices

  • Deluxe Double or Twin Room, 1 King Bed, Sea View

    Room amenities

    • 290 sq ft
    • Sea view
    • Sleeps 3
    More detailsDeluxe Double or Twin Room, 1 King Bed, Sea View
  • Deluxe Double Room

    Room amenities

    • 269 sq ft
    • Sleeps 3
    More detailsDeluxe Double Room

About this area

Pondicherry

Located in Pondicherry, The Promenade is in the city centre and near a train station. Sri Aurobindo Ashram and Pondicherry Lighthouse are local landmarks, and the area's natural beauty can be seen at Pondicherry Promenade Beach and Botanical Gardens. Spend some time exploring the area's activities, including outlet shopping.
Visit our Pondicherry travel guide
View in a map
Popular Location

What's nearby

  • Pondicherry Promenade Beach - 1 min walk
  • Pondicherry Lighthouse - 9 min walk
  • Pondicherry Museum - 9 min walk
  • Government Place - 10 min walk
  • Sacred Heart of Jesus - 11 min walk

Getting around

  • Pondicherry-Puducherry Station - 11 min walk
  • AirportChennai (MAA-Chennai Intl.) - 135 min drive

Restaurants

  • Where to eat
  • Lighthouse – Ocean-view restaurant with a bar offering barbecue. Serves dinner daily.
  • Blueline – Ocean-view coffee shop offering international cuisine. Serves breakfast, lunch, dinner and light fare daily. Open 24 hours.
  • Risque – Ocean-view bar offering international cuisine. Serves light fare daily.

About this property

The Promenade

4-star beach hotel with a full-service spa
Guests at this beach hotel will appreciate convenient on-site amenities such as barbecue grills and a picnic area. All 38 rooms offer comforts such as pillowtop beds and premium bedding, plus complimentary wireless Internet access and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and coffee/tea makers.
The Promenade offers 38 forms of accommodation with minibars and a safe. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Pondicherry hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool.
Serena Spa has 3 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body scrubs. The spa is equipped with a steam room.

The spa is open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: INR 520 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Designer shops
  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Facials
  • Massage - deep-tissue
  • Massage - swedish
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for INR 1500 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 4750
  • Christmas Eve (24 December) Gala Dinner per child: INR 2750 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 4750
  • New Year's Eve (31 December) Gala Dinner per child: INR 2750 (from 6 to 12 years old)

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: INR 520 per person (approximately)
  • Airport shuttle fee: INR 5000 per room (one way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: INR 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Guests who are foreign nationals must present a valid passport and visa.

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Promenade Hotel Pondicherry
Promenade Pondicherry
The Promenade Hotel Pondicherry
The Promenade Hotel
The Promenade Pondicherry
The Promenade Hotel Pondicherry

Frequently asked questions

Can I cancel my reservation for free at The Promenade and receive a full refund?
Yes, The Promenade offers free cancellation on select room rates, because flexibility matters! Please refer to The Promenade cancellation policy on our site for more details about any exclusions or requirements.
Does The Promenade have a pool?
Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 7:00 PM.
Is The Promenade pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Promenade?
The Promenade doesn't offer parking.
What time is check-in at The Promenade?
Check-in is from 2:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at The Promenade?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does The Promenade provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of INR 5000 per room, one way, applies.
Where is The Promenade located?
Located in White Town, this beach hotel is within a 15-minute walk of Pondicherry Promenade Beach and Sri Aurobindo Ashram. Pondicherry Lighthouse and Pondicherry Museum are also within 10 minutes. Pondicherry-Puducherry Station is 11 minutes by foot.
3.7
Good
5 - Excellent
32
4 - Good
41
3 - Okay
24
2 - Poor
13
1 - Terrible
5

3.7/5

Cleanliness

4.1/5

Staff & service

4.2/5

Amenities

3.5/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, room comfort
Not worth
This was one of my worst experiences that I’ve had. For a hotel that was priced higher than everything else and on the beach I expected more quality. First, the buffet breakfast had cockroaches walking around in the food
Stayed 3 nights in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Staff & service
Amazing location & impeccable service. Hotel refurbishment overdue...
Stayed 3 nights in Feb 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities, room comfort
Not worth the price!
The Promenade Hotel location is perfect as it is right on the promenade in the French Quarters. The hotel is 15 years old and is very dated and needs some serious renovations, considering their room rates. Amenities were of very poor quality and i had to ask for the hand towels to be replaced as they had black marks on them. The other issue is the noise factor as a result of the proximity to the promenade which goes on till very late at night. On the other hand, the staff is excellent, attentive and very helpful. On the whole a bit pricey for the quality of the property. I would not stay there again or recommend it to anyone.
Stayed 3 nights in Jan 2020

1/5 Terrible

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I ever stayed. Zero value for money
This hotel is not worth listing on your website. The rooms are very bad . No maintenance is being done of hotel at all. I will strongly recommend ypu tobtemove this hotel from your listing.
Stayed 3 nights in Dec 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and great location. We would certainly go back.
Stayed 4 nights in Dec 2019