Front of property

Reviews of Fairbridge Inn & Suites Sandpoint

3 out of 5
Fairbridge Inn & Suites Sandpoint
476841 Highway 95 North, Ponderay, ID

Reviews

7.0

Good

Rating 10 - Excellent. 207 out of 1005 reviews" "
Rating 8 - Good. 350 out of 1005 reviews" "
Rating 6 - Okay. 248 out of 1005 reviews" "
Rating 4 - Poor. 129 out of 1005 reviews" "
Rating 2 - Terrible. 71 out of 1005 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue I had was lack of available outlets to plug in charging device. Had to unplug the clock radio to charge my wifes phone.
Stayed 1 night in May 2024

10/10 Excellent

Marissa

Stayed 1 night in May 2024

10/10 Excellent

Herb

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff.
Stayed 1 night in May 2024
Response from Joyce on 25 May 2024
Thank you so much for taking the time to let us know how we are doing. We truly appreciate the feedback.. We are glad you enjoyed your stay. Once again thank you.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joyce on 21 May 2024
Thank you so much for taking the time to leave a review. We truly appreciate all feedback. We are happy you enjoyed your stay!

10/10 Excellent

Gary

Liked: Property conditions & facilities
Property was clean. Management was friendly.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi Gary! We appreciate your positive feedback regarding the cleanliness of our property and the friendly service provided by our management team. Maintaining a clean and welcoming environment for our guests is a top priority, and we're glad to hear that we met your expectations in this regard. Your satisfaction is important to us, and we're committed to providing excellent service to ensure a pleasant stay for all our guests. Should your travels bring you back to the area, we look forward to the opportunity to welcome you back for another enjoyable experience.

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.....should be a 1 1/2 -2 stars....
Stayed 1 night in May 2024
Response from Joyce on 9 May 2024
thank you for taking the time to leave us a review. We appreciate the feedback. We are sorry you did not have a good stay. Once again thank you, the feedback helps us make a better guest experience.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff. Not at all a good location. Breakfast sub standard. Coffee in styrofoam cups. Food not fresh.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Elizabeth! We appreciate your feedback regarding your recent stay. While we're glad to hear that you found our staff to be nice, we apologize for any inconvenience caused by the location and the substandard breakfast offerings. Ensuring a satisfactory experience for our guests is our priority, and we regret that we fell short of meeting your expectations in these areas. We'll address your concerns with our team to make improvements, including offering fresher breakfast options and considering alternatives to styrofoam cups for coffee. Your feedback is valuable, and we appreciate you bringing these matters to our attention. If you have any further comments or if there's anything specific you'd like us to address, please don't hesitate to let us know. We hope to have the opportunity to improve your experience during any future stays with us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I am the GM of a hotel in WA, and I can tell you this is a great spot. Super clean. You can usually guage the cleanliness of a hotel by the upkeep of the hallway carpets, and right up front I noticed these were spotless. The room was great, the bathrooms must have been remodeled recently, because they were beautiful. We will stay here from now on:)
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Lauren! Thank you for your kind words and for sharing your experience with us! We greatly appreciate your feedback, especially coming from a hotel GM. We're delighted to hear that you found our hotel to be super clean and well-maintained, and we're thrilled that you were impressed by the cleanliness of our hallway carpets and the recent remodel of our bathrooms. It's wonderful to hear that you plan to stay with us from now on, and we look forward to welcoming you back for many more comfortable and enjoyable stays in the future. If there's anything we can do to make your future stays even better, please don't hesitate to let us know. We appreciate your business and your recommendation!

2/10 Terrible

Kileah, Moyie Springs

Stayed 1 night in Apr 2024
Response from Joyce on 16 Apr 2024
So sorry you did not enjoy your stay.

8/10 Good

Joanna

Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 6 May 2024
Hi Joana. Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a safe, but noisy, area in Sandpoint, ID. The woman at the front desk was extemely patient, kind, and always friendly. We had to get our electronic keys replaced or reprogrammed several times, but she was always very nice about it. The free breakfast in the AM was good. Free coffee all day was a bonus. Would stay here again.
Stayed 1 night in Apr 2024
Response from Joyce on 11 Apr 2024
Thank you so much for taking the time to leave us a review. We truly appreciate the feedback, it helps us improve our guest experience. We are glad you enjoyed your stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only real downside was there was a spot on my floor that was creaky. Otherwise id have given the property 5 stars too. The staff was so nice and outgoing.
Stayed 1 night in Apr 2024
Response from Joyce on 8 Apr 2024
Thank you Brian for taking the time to let us know how we are doing. We truly appreciate the feedback. Thank you for letting us know about the floor. We are glad you enjoyed your stay.

6/10 Okay

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Mar 2024
Response from Joyce on 30 Mar 2024
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly adequate place for the price. Location for Schweitzer is good.
Stayed 2 nights in Mar 2024
Response from Joyce on 26 Mar 2024
Thank you Thomas for taking the time to leave us a review. We are glad you enjoyed your stay. We truly appreciate the feedback.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Joyce on 26 Mar 2024
Thank you so much for taking the time to let us know how we are doing. We are glad you enjoyed your stay!! We truly appreciate the feedback

10/10 Excellent

Timothy, Puyallup

Liked: Cleanliness
The staff is very nice and friendly.
Stayed 1 night in Mar 2024
Response from Joyce on 2 Mar 2024
Thank you for taking the time to leave us a review. We truly appreciate it. I'm glad you enjoyed your stay.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
fair deal great staff
It was a nice get away to disconnect. The single queen room was a little smaller than expected. The mattress needs replaced, not the most comfortable. In turn the staff was very accommodating, plenty of hot water and pressure in the shower and the hot tub was clean, open 24 hours and plenty hot. Very welcoming and safe environment. In expensive eats such as McDonald's for the kiddos to a more sporty eats and drinks for mom and dad at Sweet Lous. The price was right for us and we enjoy supporting local businesses in small towns. We will most definitely be back to support this business.
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Melissa, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly Staff.
Stayed 3 nights in Jan 2024
Response from Joyce on 30 Jan 2024
Thank you for taking the time to leave us a review. We truly appreciate all feedback. I'm glad you enjoyed your stay.

10/10 Excellent

Arthur

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The ladies at the front desk were exceptional. For me never having been to this area they took the time to help me find the places I needed to go.
Stayed 4 nights in Jan 2024
Response from Joyce on 27 Jan 2024
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay. We truly appreciate the feedback!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good vibe, wonderful staff, facility needs some TL
Overall this Fairbridge is a great spot to stay if you're going to ski Schweitzer, I'll cover the good and the "needs improvement". The Good: * Wonderful friendly staff * The ski season chili is a very nice touch * Good chill vibe * Ski tuning room being available is also very nice * The hot tub is welcome. Needs Improvement: * Power strips in the rooms are old and frankly unsafe. * Some wall sockets need replaced (again, old and worn out) * More power access (aka more plugs in the wall) in rooms would be nice (but i know this is a more significant fix than the above too) * The Wifi access point layout is poorly planned, and the radio setup is incorrect (put everything on one SSID, use a proper coverage planner that accounts for walls, use 20mhz channels on 2.4ghz, 40mhz channels on 5Ghz, 80Mhz channels on 6Ghz)
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 23 Jan 2024
Hello Valued Customer, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Fairbridge
Great little place for a few days stay. Super friendly staff and pet friendly. Nice little breakfast area with soft biscuits and sausage gravy.
Stayed 2 nights in Dec 2023
Response from Joyce on 20 Dec 2023
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback. We are truly glad you enjoyed your stay. Once again Thank You!

8/10 Good

Heather

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 8 Jan 2024
Hello Heather, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rustic atmosphere & breakfast bar - a bit expensive tho
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 10 Dec 2023
Hello Michael, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
This hotel is a great value. The hospitality was superb. My truck battery died, and the desk clerk gave me a jump in the November rain! The breakfast is mostly carbohydrates. Some protein and fiber would be a nice addition.
Stayed 2 nights in Oct 2023
Response from Joyce on 6 Nov 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay. We are always willing to help a guest. We truly appreciate your feedback.

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Larry, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Joyce on 1 Nov 2023
Thank you for taking the time to leave a review. We appreciate all feedback!

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Joyce on 30 Oct 2023
Thank you so much for taking the time to leave us a review. We appreciate all feedback. We are glad you enjoyed your stay!

8/10 Good

Paul

Stayed 2 nights in Oct 2023
Response from Joyce on 3 Nov 2023
Thank you for taking the time to leave a review. We appreciate all feedback! Once again Thank You.

10/10 Excellent

Jon

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Jon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

David, Snohomish

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was dog poop on the floor under the desk. Smelled bad. Room was very small.
Stayed 1 night in Oct 2023
Response from Joyce on 23 Oct 2023
Thank you for taking the time to leave us a review. We truly appreciate all feed back. We are sorry you weren't happy with your room. You can let the front desk know and we would have been happy to fix the issue

10/10 Excellent

Tammi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly - nice staff. Very easy to get to. Rooms are clean. Good overnight stop
Stayed 1 night in Oct 2023
Response from Joyce on 4 Oct 2023
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback!. We are glad you enjoyed your stay.

8/10 Good

JoAnn

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello JoAnn, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 Terrible

Tanya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty disgusting motel. Rude people.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 20 Sept 2023
Hello Tanya, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joyce on 13 Sept 2023
Thank you for taking the time to leave us a review. we appreciate all feedback. It helps us improve our guest experience. Once again Thank You.

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ridiculously small for a $200 a night room (or even a $100 a night room). Room smelled of mildew, AC would cut off and would not turn back on, access to power outlets was difficult (no outlets built into lamps, had to unplug the alarm clock). King sized bed was extremely uncomfortable and only had one nightstand. Will never ever be coming back to this hotel ever again. Left a day early due to how uncomfortable the bed was.
Stayed 2 nights in Sep 2023
Response from Joyce on 12 Sept 2023
Thank you for taking the time to leave us a review. We truly appreciate the feedback. We apologize for the bed, it was just replaced last year. Also the clock beside the bed had USB ports. The weekend you stayed was an event weekend. Once again thank you for leaving feedback, it helps us improve our guest experience.

4/10 Poor

Jeremy

Stayed 1 night in Sep 2023
Response from Joyce on 28 Oct 2023
Thank you for taking the time to leave us a review. We appreciate all feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff!!
Stayed 1 night in Sep 2023
Response from Joyce on 5 Sept 2023
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay. We appreciate the Feedback!

10/10 Excellent

Kathleen k

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 23 Sept 2023
Hello Kathleen, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Create basic accommodations
Stayed 1 night in Aug 2023
Response from Joyce on 27 Aug 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!

6/10 Okay

Henry

Liked: Staff & service, room comfort
Disliked: Cleanliness
Friendly staff
Stayed 1 night in Aug 2023
Response from Amber M. on 31 Aug 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Small but clean. Basic breakfast but you have everything you need.
Stayed 4 nights in Aug 2023
Response from Joyce on 22 Aug 2023
thank you for taking the time to leave a review. We appreciate all feedback!!

6/10 Okay

Gregory

Travelled with partner
Disliked: Property conditions & facilities
Can not recommend this hotel.
Stayed 1 night in Aug 2023
Response from Joyce on 22 Aug 2023
Thank you for taking the time to leave a review. We truly appreciate all feedback, it helps us improve our guest experience.

4/10 Poor

rory

Stayed 3 nights in Aug 2023
Response from MP - Guest Relations Manager on 10 Sept 2023
Hello Rory, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Joyce on 27 Aug 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!

4/10 Poor

Andy

Stayed 1 night in Aug 2023
Response from Joyce on 20 Aug 2023
Thank you for taking the time to let us know how we are doing. We truly appreciate all feedback.

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 9 Sept 2023
Hello William, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joyce on 18 Aug 2023
Thank you for talking the tie to leave us a review. We truly appreciate all feedback. we are very glad you enjoyed your stay

2/10 Terrible

Ron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Joyce on 14 Aug 2023
Thankyou for taking the time to leave us feedback. We truly appreciate it. The feedback helps us improve.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean and comfy place!
Stayed 1 night in Aug 2023
Response from Joyce on 5 Aug 2023
Thank you for taking the time to let us know how we are doing. We truly appreciate all feedback. We are glad you enjoyed your stay!

8/10 Good

John H

Stayed 1 night in Aug 2023
Response from Joyce on 27 Aug 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!