Front of property – evening/night

Reviews of Durbar Suite

3 out of 5
Durbar Suite
Durbar marg Ln, Pokhara, Western Development Region

Reviews

3.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

3.0/10

Cleanliness

3.0/10

Staff & service

3.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ankit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Never gonna book this hotel again, room service is very bad ,no lift . And they didn’t return my I’d after checkout.help me to get back my identity card
Stayed 1 night in Oct 2018
Response from Hotel Durbar Inn famiy on 30 Oct 2018
Dear Sir, We would like to apologize for the service we were not able to give you because of our policy party whole night in rooms were not allowed as we informed you before check in too, For your Id card we are sorry for the miscommunication and we will work on to send your I'd Card at your address. Thank You, Hotel Durbar Inn

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was smoky. Nothing worked. Lukewarm shower. Toilet broken
Stayed 1 night in Oct 2018
Response from Prithvi on 18 Oct 2018
Dear Sir, we are sorry for the problem you had in your stay with us , As we are renovating our standard rooms to to improve the quality more, Hope you had good time here in Nepal, Have a good day, Hotel Durbar Inn