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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1333 Bench Rd, Pocatello, ID

Reviews

8.4

Very good

Rating 10 - Excellent. 431 out of 1001 reviews" "
Rating 8 - Good. 355 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Travelled with partner
Liked: Staff & service
Staff was friendly. Room was OK, fairly clean. Bathroom needed some repairs to the wall. This hotel was booked because it was advertised as having RV/truck parking. We had a loaded 32 ft. flatbed trailer behind our truck and needed a large space to park. The hotel in Pocatello, Idaho DOES NOT have RV/truck parking. We were told that "corporate lists amenities that does not apply to every property". We had to park down the street from the hotel, not very convenient when having to transfer luggage. Also left our truck & trailer load very vulnerable to theft or damage.
Stayed 1 night in May 2024

6/10 Okay

Tami

Travelled with family and small children
The property was average. Pool was dirty. The night staff was amazing but the day staff was rude.
Stayed 2 nights in May 2024

6/10 Okay

Christine

Liked: Staff & service
The staff was friendly- with welcoming fresh baked cookies - only that Sunday though. Uneventful stay. Acceptable for the price
Stayed 2 nights in May 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Melinda

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely! So very kind and friendly to my pup. We enjoyed the later hours in the pool. Breakfast was delicious.
Stayed 1 night in May 2024

8/10 Good

Richard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms seemed a little old but they were clean. The staff was great.
Stayed 1 night in Apr 2024

10/10 Excellent

jeronimo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024

6/10 Okay

Kendra, Herriman

Travelled with partner
Disliked: Property conditions & facilities
It’s good to stay at for one night. Needs to be updated.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gordon, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
There for overnight and everything went well
Stayed 1 night in Apr 2024

10/10 Excellent

Sallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, well-kept, with friendly staff. Breakfast bar was delicious!
Stayed 1 night in Apr 2024

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfy. Pool was clean and not over chlorinated. Hot tub was perfect temp. Good options for breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Amelia

Stayed 1 night in Apr 2024

6/10 Okay

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice room, clean. A little loud but otherwise ok.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine, Woods Cross

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE! :) Carla was very amenable!
Stayed 1 night in Apr 2024

8/10 Good

Karan

Liked: Cleanliness, staff & service
staff was great hotel older but seemed clean
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk staff, very welcoming! It’s an older motel but it is well taken care of and it was clean enough that my family felt comfortable. Comfy beds and loved the pool after a long day of traveling.
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024

2/10 Terrible

Craig

Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Suzan

Liked: Cleanliness, staff & service
Very good price but the hot tub wasn't working , which was a big reason why we booked there. Dated rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Sheli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. The woman who works at the front desk in the afternoon, early evening is just a delight!
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy, DENVER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant surprise to find coffee and cookies with a smiling face to welcome me. Clean , convenient hotel. I would definitely stay here again !
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to call from home and adjust the check in date with your staff. THey were courteous and took care of it without any problems. My family was traveling without me.
Stayed 1 night in Mar 2024

10/10 Excellent

Sheli

Stayed 1 night in Mar 2024

4/10 Poor

Rosalinda

Disliked: Property conditions & facilities
Facilities old and run down. Room & bedding not clean. Hot tub completely out of order. Problems with TV remote. Breakfast & mattress was the only thing satisfactory.
Stayed 1 night in Mar 2024

8/10 Good

Sharon

Travelled with family
Liked: Staff & service
Easy and convenient
Stayed 1 night in Mar 2024

8/10 Good

Yongsuck

Liked: Cleanliness, staff & service
Not renovated.
Stayed 1 night in Mar 2024

8/10 Good

Daryle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, but clean. The room smelled musty. The employees were friendly. The breakfast was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Judith k

Liked: Cleanliness, staff & service, property conditions & facilities
Great room with king bed sofa. Sitting area. Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

richard

Stayed 1 night in Mar 2024

6/10 Okay

Fernan Mauricio

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The service in the hotel was good. Some spots in the facility need some maintenance. (Bathroom and Curtains)
Stayed 1 night in Mar 2024

2/10 Terrible

Janya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby slaps you in the face with extreme wet dog and musk smell when you walk into the door! We then got a room that you drove around the property, you walk into a dungeon type hallway that smells like bleach. We got into our rm #72 and the door dead bolt is broken, the room is so dark, that you know it's hiding some kind of disgusting. The poop brown walls don't help at all. We start to unload, and there is fresh dog crap right outside our patio door! I went back to the front desk and again slapped with a nasty odor! Asked for a better room, the front desk gal gave me a half hearted apology and said here's your room #. It was so disgusting and dirty, I'm ashamed that I even stayed there!
Stayed 1 night in Mar 2024

2/10 Terrible

Emilee

Stayed 1 night in Mar 2024

10/10 Excellent

LaMona, Billings

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and staff was very friendly. Clean and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ray, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from dm on 15 Mar 2024
Thank you for taking the time to complete the online survey regarding your recent stay here at the hotel. We appreciate our guests and their feedback. Have a nice day.

8/10 Good

Gary H

Travelled with family
Liked: Staff & service
The hotel is dated. I use a cane right niw and we were put at the end of a long hall. The room needs some improvement. The towels were thin. I had to use 2 to dry. The room was very cleanand the bed comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stop for the night. Clean rooms. Bed was comfy.
Stayed 1 night in Mar 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff
Stayed 1 night in Mar 2024
Response from dm on 15 Mar 2024
Thank you for taking the time to complete the online survey regarding your recent stay here at the hotel. We appreciate our guests and their feedback. Have a nice day.

8/10 Good

Anita

Liked: Staff & service, amenities
The parking lot seemed very tight, and compact. Some of the carpeting was very worn and thread bear. Our tub made awful noises, almost like there was no support under it. The staff however was amazing! Very friendly and approachable. Breakfast was also very good!
Stayed 1 night in Mar 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from dm on 15 Mar 2024
Thank you for taking the time to complete the online survey regarding your recent stay here at the hotel. We appreciate our guests and their feedback. Have a nice day.

10/10 Excellent

Lynn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from dm on 15 Mar 2024
Thank you for taking the time to complete the online survey regarding your recent stay here at the hotel. We appreciate our guests and their feedback. Have a nice day.

10/10 Excellent

Bonnie

Stayed 1 night in Mar 2024

8/10 Good

Akaila, Taylorsville

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was delicious and had a wide rang of options. It was a bummer that the pool and hot tub were closed. Additionally, the pluming in our room was a little questionable and didn’t seem to be working as efficiently as it should. However, with it being winter we understand that plumbing issues can easily happen.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rick

Stayed 1 night in Mar 2024

10/10 Excellent

Barry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was clean, the staff was helpful and the breakfast was very good.
Stayed 1 night in Feb 2024

8/10 Good

Cameron, Sherwood Park

Liked: Cleanliness, staff & service
Clean and good price.
Stayed 1 night in Feb 2024
Response from dm on 15 Mar 2024
Thank you for taking the time to complete the online survey regarding your recent stay here at the hotel. We appreciate our guests and their feedback. Have a nice day.

10/10 Excellent

SHERILU

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Feb 2024
Response from dm on 15 Mar 2024
Thank you for taking the time to complete the online survey regarding your recent stay here at the hotel. We appreciate our guests and their feedback. Have a nice day.