Pleasanton Trip

For a room labelled "deluxe" - expectations were not met. Furnishings had peeling/chipped vaneer, surfaces and under the bed were very dusty. There was a constant noise in the ceiling. Like a ball bearing dropping every 10 seconds or so. We mentioned it at the front desk - it stopped momentarily before starting up again for the rest of our stay. Front desk service was minimal.

No issues. Nice property, good location, attentive staff. Only knock is that the family suite has some very sharp edges that are eye-level for kids and had us worried. Throw some corner protectors on those and it’s a very reasonably sized and comfortable launching point for exploring Manhattan.

Amazing close to everything

Everyone on staff was helpful, accommodating and always smiling! We truly enjoyed staying here.

Had a great stay here, the energy and helpfulness of the staff was appreciated