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Fast check in, clean room, and enjoyed the complimentary free breakfast.
Steven
Stayed 1 night in May 2024
Response from Best Western Plus Pleasanton Inn on 22 May 2024
We could not be happier that we were able to impress you with our service at the Best Western Plus Pleasanton Inn. Thank you for your business, and we look forward to your next visit.
Response from Best Western Plus Pleasanton Inn on 21 May 2024
Thank you for taking the time to provide valuable feedback about our service. Our team at the Best Western Plus Pleasanton Inn is always working hard to offer our guests the best service we possibly can. We appreciate your comments and we are looking forward your you next visit to us.
Booked on Expedia nothing was said about 35$ per night pet fee. 140$ for 4 nights .
Doug
Stayed 2 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on 16 May 2024
We're sorry to hear about your disappointment. It's always a good idea to check with the front desk about any fees that could be a surprise. We hope to have another opportuity to welcome you and your furry friend in the future to the Best Western Plus Pleasanton Inn.
Response from Best Western Plus Pleasanton Inn on 2 May 2024
We truly apologize for not meeting your expectations, Michael. If you have any additional information please don't hesitate to reach out to us at the Best Western Plus Pleasanton Inn.
10/10 Excellent
Omar
29 Apr 2024
Omar
Stayed 1 night in Apr 2024
Response from Best Western Plus Pleasanton Inn on 20 May 2024
Thank you for choosing to stay with us at the Best Western Plus Pleasanton Inn. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.
The microwave did not work, and the maids would not clean my room while I sat and watched tv. I was staying for a few days in a row and told them not to come back.
Breakfast was free and was very good and the room was clean. The freeway is with in a few hundred yards and each room comes with ear plugs as a consolation. only one elevator in the middle of the building, but Denny's was right next door. Saturday Mgr. said they had no staff to deal with the broken microwave, but did not offer a different room either.
Ronald
Stayed 2 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on 30 Apr 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the microwave not working in your room and no replacement was provided. We have shared your concerns with the General Manager for their immediate attention, We hope to have another opportunity to improve your next stay with us at the Best Western Plus Pleasanton Inn.
Response from Best Western Plus Pleasanton Inn on 27 Apr 2024
Thank you for your feedback and for choosing to stay at the Best Western Plus Pleasanton Inn. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.
Response from Best Western Plus Pleasanton Inn on 26 Apr 2024
Thank you very much for your kind review, Lisia! We could not be happier to hear that you loved our facility. We look forward to welcoming you back again to the Best Western Plus Pleasanton Inn!
Ours was a one night stay quick trip for medical reasons. Check in was a breeze and staff very helpful and courteous. Property was easy to get to in a great location and well maintained. We would definitely return.
Lura
Stayed 1 night in Apr 2024
Response from Best Western Plus Pleasanton Inn on 26 Apr 2024
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again to the Best Western Plus Pleasanton Inn in the near future.
6/10 Okay
Cody
25 Apr 2024
Good
Cody
Stayed 2 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on 26 Apr 2024
Cody, we're glad you had a good stay at the Best Western Plus Pleasanton Inn. Please let us know about your future experiences.
6/10 Okay
Ida
23 Apr 2024
It was noticeable that the property was updated. Though it was clean, there were small water roaches around the fridge, the room had a stuffy, musty odor which is easily remedied by an aerosol spray, and the shower head was not great for a short person.
Ida
Stayed 2 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on 25 Apr 2024
We apologize for your less than satisfactory stay with us at the Best Western Plus Pleasanton Inn, Ida. We have sent your feedback to the management team for their review. It is our hope to see you return for a much better outcome.
Response from Best Western Plus Pleasanton Inn on 21 Apr 2024
Your feedback is very important to us at the Best Western Plus Pleasanton Inn, and I am saddened to hear that we could not meet all of your expectations. It is our hope that you will consider staying with us in the future for a much better outcome.
8/10 Good
Vanessa, Yuba City
Travelled with family
16 Apr 2024
Liked: Staff & service
Outside entrance to room made for a very loud night.
Vanessa
Stayed 3 nights in Jan 2024
Response from Best Western Plus Pleasanton Inn on 16 Apr 2024
We are sorry your stay with us was not up to par. We do hope that you would reconsider staying with us at the Best Western Plus Pleasanton Inn in the future.
Response from Best Western Plus Pleasanton Inn on 15 Apr 2024
Thank you for choosing to stay at the Best Western Plus Pleasanton Inn. We are glad overall you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.
6/10 Okay
Roger
10 Apr 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
BED/PILLOWS POOR . Good breakfast,
Roger
Stayed 2 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on 11 Apr 2024
Thank you for including the Best Western Plus Pleasanton Innl in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon.
Response from Best Western Plus Pleasanton Inn on 9 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Pleasanton Inn is committed to providing quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
8/10 Good
Nicole
7 Apr 2024
Liked: Staff & service
Nicole
Stayed 1 night in Apr 2024
Response from Best Western Plus Pleasanton Inn on 9 Apr 2024
Thank you for choosing the Best Western Plus Pleasanton Inn for your travel plans! It was a pleasure hosting you and we look forward to your next stay with us.
Response from Best Western Plus Pleasanton Inn on 31 Mar 2024
We appreciate you taking the time to rate your experience at the Best Western Plus Pleasanton Inn. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!
Polite and Friendly Staff
Clean
Safe
Good Break Fast
Affordable
Omid
Stayed 1 night in Mar 2024
Response from Best Western Plus Pleasanton Inn on 26 Mar 2024
Omid, thank you for being our guest at the Best Western Plus Pleasanton Inn. We are pleased you found our staff friendly and police and your accommodations clean. We're also pleased that you felt you received a good value during your time spent with us. We look forward to your return to us!
Response from Best Western Plus Pleasanton Inn on 21 Mar 2024
It is a pleasure to know you had an enjoyable experience with us at the Best Western Plus Pleasanton Inn. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.
Response from Best Western Plus Pleasanton Inn on 19 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at the Best Western Plus Pleasanton Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
8/10 Good
Stephen T
25 Feb 2024
Stephen T
Stayed 2 nights in Feb 2024
Response from Best Western Plus Pleasanton Inn on 21 Mar 2024
Thank you for your feedback. It was a pleasure hosting you and we look forward to your return to the Best Western Plus Pleasanton Inn in the future.
Response from Best Western Plus Pleasanton Inn on 23 Feb 2024
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.
The man that checked me in was extremely nice, the room was ok kinda outdated and some of the things the room just looked dirty- they had only 1 small trashcan the ice machine did not work on our floor. The pool and hot tub you couldn’t enter without the key but didn’t work? Stayed for 2 nights the bed was big but the bed was uncomfortable and hard with only a few pillows. If you are bothered by noise you will hate it cause the freeway is right there
Cynthia
Stayed 2 nights in Feb 2024
Response from Best Western Plus Pleasanton Inn on 17 Feb 2024
We're sorry to hear that we did not meet your expectations during your stay at the Best Western Plus Pleasanton Inn. We hope to welcome you back for a better outcome.
8/10 Good
Heejung
Travelled with family
16 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Heejung
Stayed 1 night in Feb 2024
Response from Best Western Plus Pleasanton Inn on 17 Feb 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us overall. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!
8/10 Good
Beryl
16 Feb 2024
Liked: Staff & service
The hotel is average. Nothing unique to say about the property.
Beryl
Stayed 1 night in Feb 2024
Response from Best Western Plus Pleasanton Inn on 17 Feb 2024
Thank you for being our guest. We look forward to your return again, Beryl.
The bed and pillows were very uncomfortable. The main at the front was not very friendly. The woman who does the breakfast was a delight and very friendly. Thank you for your kindness helping other guests.
Ronald
Stayed 1 night in Feb 2024
Response from Best Western Plus Pleasanton Inn on 16 Feb 2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to welcoming you back again in the future.
2/10 Terrible
Alan
Business traveller
13 Feb 2024
Liked: Staff & service
Disliked: Amenities
The hotel was right beside a busy interstate Highway and I stayed for four nights and the noise was intolerable even with earplugs. I didn't sleep more than a couple of hours each night. It was the worst that I've ever had in my entire life.
Alan
Stayed 4 nights in Feb 2024
Response from Best Western Plus Pleasanton Inn on 14 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.
The property was well maintained. The staff was friendly and attentive. The breakfast was alway hot and plentiful. I can’t think of anything sub-standard about this hotel. I really enjoyed my stay. Lalika was always very friendly and quick to resolve any issues that were brought to her attention and always made sure the breakfast patrons were satisfied with their meal and their stay.
Ronald C
Stayed 5 nights in Feb 2024
Response from Best Western Plus Pleasanton Inn on 11 Feb 2024
Your business and feedback means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.
Staff was superb! very courteous and accommodating.
tony
Stayed 1 night in Jan 2024
Response from Best Western Plus Pleasanton Inn on 30 Jan 2024
Thank you for including the in your travel plans. Your recommendation is appreciated, and we look forward to welcoming you again.
8/10 Good
Jacob
29 Jan 2024
Jacob
Stayed 1 night in Jan 2024
Response from Best Western Plus Pleasanton Inn on 21 Mar 2024
Thank you for choosing the Best Western Plus Pleasanton Inn and sharing your great experience. We are happy you were impressed with our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Response from Best Western Plus Pleasanton Inn on 29 Jan 2024
We very much appreciate your ten star rating regarding your stay with us. I will be sure to share your feedback with our team, who always enjoys hearing from our guests.
10/10 Excellent
Greg
Travelled with family
22 Jan 2024
Greg
Stayed 1 night in Jan 2024
Response from Best Western Plus Pleasanton Inn on 23 Jan 2024
Thanks for the great review! Our team is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.
Response from Best Western Plus Pleasanton Inn on 8 Jan 2024
Thank you for taking the time to tell us about your experience and thank you for choosing our hotel, and we look forward to your next visit with us.
10/10 Excellent
Alyssa
29 Dec 2023
Alyssa
Stayed 1 night in Dec 2023
Response from Best Western Plus Pleasanton Inn on 19 Jan 2024
We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.
Response from Best Western Plus Pleasanton Inn on 19 Dec 2023
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.
Response from Best Western Plus Pleasanton Inn on 11 Dec 2023
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.
Response from Best Western Plus Pleasanton Inn on 30 Oct 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
Room was as promised
Staff was super friendly
Breakfast was really good
Julie
Stayed 1 night in Sep 2023
Response from Best Western Plus Pleasanton Inn on 27 Oct 2023
Thanks much, Julie. We value the positive review and are happy to hear that you enjoyed our service.
8/10 Good
Scott
22 Oct 2023
Scott
Stayed 1 night in Oct 2023
Response from Best Western Plus Pleasanton Inn on 12 Nov 2023
Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
6/10 Okay
John Evan
14 Oct 2023
Liked: Amenities
Loud
John Evan
Stayed 1 night in Oct 2023
Response from Best Western Plus Pleasanton Inn on 15 Oct 2023
Your comments are very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Response from Best Western Plus Pleasanton Inn on 4 Oct 2023
Thanks for the five-star rating. We truly appreciate your support and we look forward to welcoming you back again soon!
8/10 Good
Opal
Travelled with family
21 Sept 2023
Liked: Cleanliness, staff & service, room comfort
A nice room and pretty property
Nice staff. Hotel was clean and rooms were modern. There were some ants in the bathroom, but no other complaints.
Opal
Stayed 1 night in Sep 2023
Response from Best Western Plus Pleasanton Inn on 22 Sept 2023
Thank you for leaving your review. We are addressing the ourside nusance and we appreciate your review Opal. Please come back again when you are visiting the Pleasanton area.