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Reviews of Best Western Plus Anaheim Orange County Hotel

2.5 out of 5
Best Western Plus Anaheim Orange County Hotel
Placentia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1004 reviews" "
Rating 8 - Good. 216 out of 1004 reviews" "
Rating 6 - Okay. 63 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 62 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Evan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2024
Response from Front Desk Agent on 26 May 2024
Thank you for your feedback, We appreciate your stay with us.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Agent on 26 May 2024
Thank you for your feedback we appreciate your stay with us.

10/10 Excellent

Cathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds, Quiet
Stayed 1 night in May 2024
Response from Front Desk Agent on 23 May 2024
We appreciate your feedback, thank you for staying with us.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff. Great room!
Stayed 1 night in May 2024
Response from Front Desk Agent on 19 May 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was very friendly and welcoming. My room is clean and refreshing and affordable!
Stayed 1 night in May 2024
Response from Front Desk Agent on 19 May 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is located near the 57 freeway in an industrial area. The facility is clean, modern and quiet.found the staff unusually friendly and helpful, and the price was reasonable. The free breakfast was actually edible—real scrambled eggs, not powder, meats, espresso drinks, and many other selections. Beware—the motel is exquisitely hard to find. It is hidden behind a Denny's and the signage is minimal. Turn into the Denney’s parking lot. The bath tub could have used grip bars for those of us of a certain age. The bathwater was instantly hot even on the 3d. Floor—far too hot for human skin until turned down by more than half. You have been warned. The bathroom floor is also unusually slippery when wet. I’d recommend this facility for anyone.
Stayed 3 nights in May 2024
Response from Front Desk Agent on 20 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
It can really jump up in price from time to time. As a guy who does service tech work for a company close by it would be nice to be able to count on the facility being affordable
Stayed 1 night in May 2024
Response from Front Desk Agent on 16 May 2024
We appreciate your feedback, thank you for staying with us.

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice rooms, clean. staff was very friendly. A
Stayed 1 night in May 2024
Response from Front Desk Agent on 11 May 2024
We appreciate your feedback, thank you for staying with us.

10/10 Excellent

Gabriel

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Front Desk Agent on 8 May 2024
We appreciate your feedback, thank you for staying with us.

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Esther

Disliked: Cleanliness, property conditions & facilities
Very loud, very noisy nighttime crew very rude
Stayed 2 nights in Apr 2024
Response from Front Desk Agent on 28 Apr 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and there is a Dennys right next door. Convenient..
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 22 Apr 2024
Thank you for your feedback, We appreciate your staying with us.

2/10 Terrible

Marta

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom was stinky,unbearable smell.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 23 Apr 2024
Thank you for your feedback, we apologize for the inconvenience.

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 16 Apr 2024
Thank you for your feedback. We appreciate your staying with us.

10/10 Excellent

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly helpful staff. The lady at the f front desk for check in was great. Had a wonderful and welcoming personality. Made us feel right at home.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 13 Apr 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Jeong

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and they are very kind.
Stayed 2 nights in Apr 2024
Response from Front Desk Agent on 13 Apr 2024
Thank you for your feedback. We appreciate your stay with us.

6/10 Okay

Manya

Disliked: Cleanliness
property fine but the traveler was charged and not mt card!!
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 9 Apr 2024
Thank you for your feedback. We apologize for the inconvenience.

2/10 Terrible

Miguel

Stayed 1 night in Apr 2024
Response from Front Desk Agent on 27 Apr 2024
Thank you for your feedback, we appreciate your staying with us.

8/10 Good

roxanne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was well kept
Stayed 6 nights in Mar 2024
Response from Front Desk Agent on 9 Apr 2024
We appreciate your feedback, thank you for staying with us.

8/10 Good

Esther

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
April 25 your night staff about 830 is very rude. Very noisy.
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 27 Apr 2024
We appreciate your feed back and apologize for the inconvenience.

10/10 Excellent

Sean

Stayed 1 night in Mar 2024
Response from Front Desk Agent on 19 Apr 2024
Thank You for your feedback. We appreciate your staying with us.

10/10 Excellent

rafat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a quiet area, and not far from the freeway. It was clean.
Stayed 3 nights in Mar 2024
Response from Front Desk Agent on 30 Mar 2024
Thank you for your feedback, we appreciate your stay with us.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel was quiet and always clean.
Stayed 4 nights in Mar 2024
Response from Front Desk Agent on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Masayoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 30 Mar 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 26 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests

8/10 Good

Massimiliano, Los Angeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 21 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so glad to have found this hotel. Check in and out were so easy. The people were so friendly and helpful. Our room was made every day that we were there and it was clean when we got there, the place is highly recommended.
Stayed 4 nights in Mar 2024
Response from Front Desk Agent on 19 Mar 2024
we appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk Agent on 19 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests. We look forward to welcoming you back to our hotel in the future

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
No bell hop
Stayed 3 nights in Mar 2024
Response from Front Desk Agent on 18 Mar 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

Melissa, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff very helpful and accommodating.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests. We look forward to welcoming you back to our hotel in the future

8/10 Good

Olvia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quiet silence in the hotel
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests. We look forward to welcoming you back to our hotel in the future

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left our phone chargers in the room and was disappointed that the cleaners didn’t return them to the front desk.
Stayed 2 nights in Jan 2024
Response from General Manager on 6 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Benvinda

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the staff was top notch
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Good but …..
Me and my husband stayed here for an anniversary just because it was in the middle of all the things we would be doin on this trip. Employees were really nice nothing bad to say about that. Breakfast was ok the waffle maker saved it for us. the sheets on our bed were to small and kept coming off the edges every time we got on it. Now here’s the part that bothered me they gave us a free upgrade which was nice however the rooms ac leaked the entire trip and the first night and waking up all of my stuff that I had set on the floor next to the AC ( nice shoes. Really nice bags and some electronics) all were sitting in a puddle of water. Which cause damage to some of our items I let the desk know about the incident wasn’t upset they said they would fix it while we were out. wake up the next day and I step in a puddle again. Again not mad I let the front best know again and same thing they would fix when we were out. This AC leaked the whole time and this was supposed to be an upgrade. They offered to switch rooms on the last night of our stay abut that was an inconvenience to pack everything up to sleep in a room for one night so we passed. I with they would have given us a discount of some kind for that inconvenience and let down of an upgrade. Again I wasn’t upset that our stuff got ruin things happens but to say its an upgrade and get a puddle of by your feet every day was kinda disappointing I thought they would have done somethin since we were nice and make it up to us but no
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We look forward to welcoming you back to our hotel in the future.

8/10 Good

Anmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and the staff was perfect , it’s just the area ,,
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 22 Feb 2024
Thank you for staying with us we appreciate your feedback.

10/10 Excellent

TRACY

Liked: Cleanliness, staff & service, property conditions & facilities
Secure entrance for elevator rides
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We are thrilled to hear that you enjoyed your stay with us. It is our goal to exceed the expectations of every guest, and we are delighted to know that we succeeded during your visit.Once again, thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back to our hotel in the future.

8/10 Good

July

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alot nicer than i expected.
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 17 Feb 2024
We appreciate your feedback, Thank you for staying with us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 18 Feb 2024
Thank you for your feedback, we appreciate your stay with us.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough nice things about this property! The staff was outstanding; friendly and professional. The room was very clean, comfortable and quiet. I highly recommend.
Stayed 4 nights in Feb 2024
Response from Front Desk Agent on 15 Feb 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is conveniently located, close to a freeway, but not too close. It’s usually quiet & clean. Breakfast is not their strong suit…
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 15 Feb 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

Kenny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk Agent on 10 Feb 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

John Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Staff Great Chow for Breakfast ! Nice coffee machine in lobby. Excellent for price :-)
Stayed 3 nights in Jan 2024
Response from Front Desk Agent on 9 Feb 2024
Thank you for your feedback we appreciate your stay with us.

10/10 Excellent

Alcides, Miami Lakes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 7 Feb 2024
Thank you for your feedback we appreciate your stay with us.

10/10 Excellent

Ismael, Lemon grove

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 5 Feb 2024
Thank you for your feedback, we appreciate your stay with us.

8/10 Good

Rosa Isela Bueno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great!
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on 5 Feb 2024
Thank you for your feedback, we appreciate your stay with us.

8/10 Good

Felicia

Stayed 2 nights in Jan 2024
Response from Front Desk Agent on 21 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.

10/10 Excellent

Rony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in, breakfast was amazing, extremely quiet so you can definitely get a good night’s rest
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 31 Jan 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a one night stay for a girls trip for a special night on the town. The location itself was convenient, a Denny’s right next-door. But close to the highway. The staff was super nice and helpful. The rooms were cleanly and a full service breakfast, the only complaint was not enough tables in the breakfast area. Overall a great stay
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 31 Jan 2024
We appreciate your feedback, thank you for staying with us.

10/10 Excellent

Aileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place to Stay
This is a nice hotel to stay at. The rooms are clean and comfortable. The service provided by the staff is great and I like the included breakfast.
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 31 Jan 2024
Thank you for your feedback. We appreciate your staying with us.