Terrace/patio
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Reviews of Joinery Hotel Pittsburgh, Curio Collection by Hilton

4 out of 5
Joinery Hotel Pittsburgh, Curio Collection by Hilton
453 Boulevard of the Allies, Pittsburgh, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 313 out of 656 reviews" "
Rating 8 - Good. 159 out of 656 reviews" "
Rating 6 - Okay. 94 out of 656 reviews" "
Rating 4 - Poor. 54 out of 656 reviews" "
Rating 2 - Terrible. 36 out of 656 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice. Great rooftop and value. In a very walkable part of Pittsburgh
Stayed 1 night in Apr 2024

10/10 Excellent

Alden, Elko

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a small and quiet hotel. Our room was on the smaller side but it worked. The rooftop bar was never open while we were there. Parking was expensive and they could have better options there. Overall, we would stay again.
Stayed 3 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our stay. We checked in late and the staff was very friendly and helpful in getting us checked in and into our room quickly. Would definitely stay again.
Stayed 3 nights in May 2024

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pareis Gardner on 27 May 2024
Maya, Thank you so much for your 5-star review! We're thrilled to hear you had a great stay with us here at the Joinery. Your feedback means a lot to us. We look forward to welcoming you back!Warm regards,

6/10 Okay

Henry

Shower and soap tray broken
Stayed 2 nights in May 2024
Response from ockeen on 25 May 2024
Thank you, Henry, for staying with us and leaving a review, we are truly saddened to hear about your experience and will use this opportunity to fix this error. We hope you consider us again in the future to provide you with a better experience.

6/10 Okay

Amanda

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Finishes are lacking (items not secured to wall, toilet seat loose, stains on carpet).
Stayed 2 nights in May 2024
Response from Pareis Gardner on 19 May 2024
Amanda, I'm so sorry to hear about the lacking finishes you encountered in the room during your stay with us. I will be sure to let our housekeeping and engineering team know about these issues, as we strive to make all guests feel comfortable and relaxed. We hope you consider staying with us again if you're ever in the Pittsburgh area to give us the opportunity to show you a genuine experience of The Joinery!

6/10 Okay

Sharon

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Ockeen on 19 May 2024
Thank you for your recent review and stay at our property. We do appreciate your business and your feedback as we use this to improve our standards for our valued guests.

10/10 Excellent

Tuyet-Anh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far away from where I should go to but Uber is good. The room is quiet.
Stayed 3 nights in May 2024
Response from Pareis Gardner on 13 May 2024
Tuyet-Ahn,Thank you for the 5-star review. We are very happy to hear that you enjoyed your stay with us, even being far from your desired destination. We pride ourselves on our unique hotel in the heart of Pittsburgh. We hope to welcome you back someday!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a one night stay for a wedding we attended. Will definitely book in the future.
Stayed 1 night in May 2024
Response from Pareis Gardner on 13 May 2024
Michelle, Thank you so much for choosing our hotel for your one-night stay in Pittsburgh. We're thrilled to hear that our accommodations were perfect for your needs. We appreciate your positive feedback, and we would be more than happy to have you book with us again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to make your future stays just as enjoyable as this one!

10/10 Excellent

Stanton

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2024
Response from Pareis Gardner on 11 May 2024
Stanton, We highly appreciate you taking time to leave us a review. We here at the Joinery are pleased to hear that you enjoyed your stay with us. We hope to welcome you back one day in the future. Have an amazing weekend!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pareis Gardner on 17 May 2024
Samantha,We highly appreciate your time and for leaving us a 5-star review. We are very pleased to hear that you enjoyed your stay with us. We hope to welcome you back again in the near future. Have an amazing weekend!

4/10 Poor

Michael

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Pictures didnt match the hotel. Rooms too small.
Stayed 3 nights in May 2024
Response from Pareis Gardner on 10 May 2024
Michael,Thank you for your feedback. We apologize for any inconveniences the size of your room may have caused during your stay. As a boutique hotel, our rooms are designed to be cozier and comfortable, which explains the smaller size in most rooms. We hope to have the opportunity to welcome you back and provide a better experience! Have a great weekend.

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms.
Stayed 1 night in May 2024
Response from Pareis Gardner on 10 May 2024
Audrey, I want to start off by thanking you for taking the time and leaving us a review! We are glad to hear that you enjoyed your stay with us and will share your review with our housekeeping and staff to keep up the good job! Have a great weekend.

10/10 Excellent

Maia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pareis Gardner on 10 May 2024
Maia,Thank you so much for the 5-star review! At the Joinery, we strive to provide the best service and experience for each of our guests! We hope to see you again when you visit the area. Have a great weekend!

10/10 Excellent

Alvin B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch. Location was perfect for me.
Stayed 1 night in May 2024
Response from Pareis Gardner on 6 May 2024
Alvin, I am so pleased to hear we could accommodate your needs and you enjoyed your time with us! We highly appreciate the 5-star review. Have an amazing week!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, rooftop deck, dining
Stayed 2 nights in Apr 2024
Response from Pareis Gardner on 4 May 2024
Christina,Thank you for the 5-star review! We here at the Joinery are very happy to hear that you enjoyed your stay with us. Have a great weekend!

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful, clean hotel, great location for Pirates game and the inclines. Staff seemed overwhelmed during our visit. Also if you are staying with children, count them as adults when booking to get breakfast vouchers for the whole family. We had to buy breakfast for our kid because they only gave vouchers for adults for some reason.
Stayed 2 nights in Apr 2024
Response from Pareis Gardner on 4 May 2024
Stephanie, Thank you for the review! We apologize for not explaining the vouchers thoroughly during check in - they can be used for any person staying in the room. As long as you book the breakfast package, the continental breakfast can be given to anyone. Again, thank you for the review and have a great weekend!

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints!
Stayed 1 night in Feb 2024
Response from Donato Coluccio on 3 May 2024
Kristian,Thank you so much for the perfect rating. We really appreciate you taking the time to rate us. Have an exceptional week!

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Pareis Gardner on 4 May 2024
David, Thank you for the 5-star review! We highly appreciate it and are very pleased to hear you enjoyed your stay. Have a great weekend!

10/10 Excellent

LaShina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pareis Gardner on 4 May 2024
LaShina,Thank you so much for the perfect review! I am pleased to hear that you enjoyed your visit at the Joinery Hotel. Have a great weekend!

10/10 Excellent

Julie, Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donato Coluccio on 3 May 2024
Julie,Thank you for the perfect rating. Have an exceptional week!

10/10 Excellent

Alexis Nesi

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Donato Coluccio on 2 May 2024
Alexis,Thank you for taking the time to rae us and for the review. Have an exceptional afternoon!

10/10 Excellent

Nereida

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Donao Coluccio on 2 May 2024
Nereida,Thank you for your review and rating. Have an exceptional afternoon!

10/10 Excellent

gilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was a bit snobbish in the evening, they would prefer you spend more, but I don't drink alcohol and can't eat that much. Morning server was an awesome guy, who treats everyone well. Quiet and clean the room was a perfect size for a single person, great staff and treat you well overall, a great time there. Some of the toiletries had trouble pumping and shower floor a bit slippery, but I didn't make waves. Will recommend to all.
Stayed 6 nights in Apr 2024
Response from Donato Coluccio on 2 May 2024
Gilda,Thank you for this detailed revierw. We will absolutely use this for coaching and teaching purposes. I will make suree the restaurant team areaware of your experience and housekeeping department. If you decide to stay again, please cont me directly. Have an exceptional afternoon!

4/10 Poor

Timothy

Business traveller
Disliked: Amenities
Won’t stay there again!!
Stayed 3 nights in Apr 2024
Response from Donato Coluccio on 2 May 2024
Timothy,We are sorry to hear you won't be staying with us in the future. If something changes we'd love to have you back. Have a wonferful day!

10/10 Excellent

Christen, Lexington

Stayed 2 nights in Apr 2024
Response from Pareis Gardner on 21 May 2024
Christen, We are so pleased to hear you enjoyed your recent stay with us! We hope to welcome you back some day in the near future. Have a great week!

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant. The rooms were wonderful. The only down fall was the reasurant. We paid $68.00 for 2 buffets. No waiters very little food.
Stayed 1 night in Apr 2024
Response from Ockeen on 1 May 2024
Thank you for your recent stay with us and for leaving us a review. We appreciate your business and the time you took to leave us feedback so we can improve for future visits.

4/10 Poor

Melinda

Liked: Cleanliness
The location for the property was fine. However, checking in and checking out was a huge Inconvenience. They digital check-in did not work and the hotel was very backed up which made us have to wait two hours later than the check-in time to actually get into our room. Check out wasn’t working and that caused some confusion. All in all, not a great experience.
Stayed 1 night in Apr 2024
Response from Donato Coluccio on 1 May 2024
Melinda,We are sorry we did not live up to our commitment. We will use this review as a coaching tool to improve.

8/10 Good

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It took an hour to check in. No staff at front desk.
Stayed 1 night in Apr 2024
Response from Donato Coluccio on 1 May 2024
Kristine,Thank you so much for the generous review. An hour is unacceptable to wait for someone to check you in. I apologize for that and will be having a few coaching moments with the team.

8/10 Good

Emily

Stayed 2 nights in Apr 2024
Response from Pareis Gardner on 17 May 2024
Emily, Thank you for the review. We are happy to see that you were pleased with your experience overall. Have a great weekend!

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff are wonderful. The downtown area shuts down on the weekends, so dining and shopping options are limited.
Stayed 1 night in Apr 2024
Response from DSonato Coluccio on 1 May 2024
Damien,Thank you for your detailedreview. We appreciate the feedback. Have an exceptional evening!

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness
The hotel was conveniently located. The room was a typical boutique hotel style and fairly spacious for a downtown hotel. We received conflicting advance about parking and charging our EV. It ended up costing us more just to park in the garage with no charging then valet parking with a destination charge. The restaurant was grossly understaffed. The appetizers were good but the flank steak was almost inedible. If you stay, get all the information about parking beforehand and check out the restaurant reviews. The bartender/server, David, was the bright spot of the staff.
Stayed 1 night in Apr 2024
Response from Ockeen on 28 Apr 2024
Thank you for your recent stay and review, we do apologize for the inconveniences faced during your stay. We hope to see you again soon as we try to work on these issues to improve for the future.

10/10 Excellent

Ivanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Donato Coluccio on 1 May 2024
Ivanna,Thank you for the perfect rating. We appreciate the score. Please stop back soon!

10/10 Excellent

Shanika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weekend getaway for a Pirates game. Excellent location - we were able to walk everywhere we wanted to go. If you can’t choose from the many dining options I’d definitely recommend the Christian James restaurant at the hotel. Absolutely amazing dinner & the owner was so kind.
Stayed 2 nights in Apr 2024
Response from Donato Coluccio on 1 May 2024
Shanika,Thank you so much for your detailed and kind comments. The team will be so happy with your review and hearing how much you enjoyed everything. Please stop back soon. Have an exceptional evening!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is a bit smaller than expected. Staff was courteous. Paid parking next door ($29 for 24 hours) or valet available. Bed is comfortable.
Stayed 1 night in Apr 2024
Response from Donato Coluccio on 1 May 2024
Christine,We appreciate your thoughtful and honest review. Our team will be happy to read this. Have an exceptional evening and come back soon!

4/10 Poor

Georgina

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Donato Coluccio on 1 May 2024
Georgina,We appreciate you leaving uis a rating. We apologize that we didn't earn more. Have an exceptional evening!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
Stayed 1 night in Apr 2024
Response from Bonnie Smith; Front Office Manager on 16 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super cool vibe in the decor in the lobby, and the rooftop deck was nifty. The room was clean and well stocked with towels and coffee and stuff. Front desk people were pleasant. The restaurant in the hotel had good food, if pricey, with great waitstaff.
Stayed 2 nights in Apr 2024
Response from Bonnie Smith; Front Office Manager on 16 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at the Joinery. The valet service was excellent, front desk staff were friendly and helpful, and the restaurant and two bars were fun! The room was small but well-appointed, clean, and very comfortable. I loved the lobby and the open library area. I'd definitely stay here again!
Stayed 3 nights in Apr 2024
Response from Bonnie Smith; Front Office Manager on 16 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot in the heart of PIT
Stayed 2 nights in Apr 2024
Response from Bonnie Smith; Front Office Manager on 16 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Perfect stay for a couple days
Stayed 2 nights in Apr 2024
Response from Bonnie Smith; Front Office Manager on 16 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

8/10 Good

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The combined valet fee plus incidentals fee is quite steep, but the surface cost of the room was great. The room was cozy, clean, stocked with all a business traveller would need, and updated in style.
Stayed 1 night in Apr 2024
Response from Bonnie Smith; Front Office Manager on 13 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed most of your visit and can't wait to welcome you back!

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service
The location is fine. It's not the most convenient but it's not the worst. The staff and service is pretty bad though, especially considering it's tied to the Hilton name. They argued with my father over water bottles. At one point the elevator broke and we couldn't get to the gym. They also missed cleaning the room several times
Stayed 5 nights in Apr 2024
Response from Bonnie Smith; Front Office Manager on 13 Apr 2024
Thank you so much for your recent stay and your review! We're sorry to see you didn't enjoy your visit and will work with our team. We can't wait to welcome you back and improve upon this recent trip!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bonnie Smith; Front Office Manager on 13 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean and quiet hotel. Amazing location.
Stayed 2 nights in Apr 2024
Response from Bonnie Smith; Front Office Manager on 13 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern rooms were exceptional. Once parked, we needed to do much walking to get around or arrange transport.
Stayed 3 nights in Apr 2024
Response from Bonnie Smith; Front Office Manager on 7 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and hope to see you again soon!

8/10 Good

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the lobby set up! It was so fun and chic. I wish I could have just stayed in the library in the lobby with some music forever! The room (single queen) was a bit small but good for our one night stay. It was clean and everything was in good condition. Would definitely stay again. Didn't get to try the restaurant unfortunately but would love to next time!
Stayed 1 night in Mar 2024
Response from Bonnie Smith; Front Office Manager on 4 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed most of your visit and can't wait to welcome you back!

10/10 Excellent

Susan

It was a very nice hotel. We drove over from Ohio to see a concert. I wished I would have had time to go to the terrace. I love Pittsburgh for the city and the football team. Go Steelers!!!!!
Stayed 1 night in Mar 2024
Response from Bonnie Smith; Front Office Manager on 1 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

6/10 Okay

Mark

Stayed 2 nights in Mar 2024
Response from Bonnie Smith; Front Office Manager on 17 Apr 2024
Thank you so much for your recent stay and your review! We can't wait to welcome you back to earn that 5/5 on the next trip!

10/10 Excellent

Gianna

Stayed 1 night in Mar 2024
Response from Bonnie Smith; Front Office Manager on 16 Apr 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!