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Reviews of Hyatt Place at The Hollywood Casino / Pittsburgh - South

3 out of 5
Hyatt Place at The Hollywood Casino / Pittsburgh - South
212 Racetrack Road, Washington, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory, Marietta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to gaming facility next door. Limited parking in front of the property required parking in the garage next door but the walk bridge made it manageable.
Stayed 1 night in May 2024

8/10 Good

Scott

Business traveller
Overall clean and nice but no safe in the room
Stayed 1 night in May 2024
Response from Hyatt on 22 May 2024
Thank you for your feedback. We apologize that your room was missing a safe. We are pleased to hear that you enjoyed your stay with us and hope you will visit us again soon.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hyatt on 19 May 2024
Thank you for your review.

10/10 Excellent

Ida, Osceola Mills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,Quiet rooms. Staff extremely professional and helpful.
Stayed 2 nights in May 2024
Response from Hyatt on 17 May 2024
We are elated to hear that you enjoyed your stay! Thank you very much for the kind mention of our staff! Please visit us again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hyatt on 17 May 2024
Wow, 5/5! Thank you!

8/10 Good

Tammy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hyatt on 17 May 2024
Thank you for your review.

4/10 Poor

jason, Aurora

Travelled with partner
Liked: Cleanliness, staff & service
Why did we not get the complimentary breakfast with our reservation. Is it Expedia being cheap or Hyatt Place. Next time I will not book with Expedia, but directly thru tje hotel website.
Stayed 1 night in May 2024
Response from Hyatt on 17 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hyatt on 10 May 2024
Wow, 5/5! Thank you!

10/10 Excellent

Jennie

Travelled with family
Super convenient and quiet.
Stayed 1 night in May 2024
Response from Hyatt on 8 May 2024
Thank you for your rave review! We hope to see you again soon!

10/10 Excellent

Tammy, South Yarmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to casino with good dining options.
Stayed 1 night in May 2024
Response from Hyatt on 3 May 2024
Wow, 5/5! Thank you for your review!

2/10 Terrible

Stephanie, Bridgeville

Travelled with partner
Disliked: Property conditions & facilities
When we arrived we were greeted by Sarah who asked if we had any special requests. Since she asked, we mentioned that it would be nice to not be near anyone else. Somewhere quiet. She said "sure!" We fell asleep around midnight but realized the next morning that nearly every room around us was booked and you could hear people in and out of their rooms. The worst part was that the people right next to us kept slamming their bathroom door open and closed. I have no idea who decided to put these types of doors in a hotel, but they are an idiot. They are the kind the slide. I don't know if it was a kid who kept doing it? But it was constant. We mentioned it to the front desk and the woman was very nice about it and said that she knows exactly what we were talking about and said that she even warns guests about the doors and to consider others when opening and closing them. I wouldn't suggest staying here. The hotel rooms are showing their age. Weren't cleaned all that well and this stupid bathroom door design needs to be ripped out and replaced.
Stayed 1 night in Mar 2023
Response from Hyatt on 3 May 2024
Thank you for your feedback. We sincerely apologize for the noise disturbance you experienced. We truly hope you will visit us again in the future.

10/10 Excellent

James, Newtown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very convenient, comfortable bed, easy walk to casino, good cheesesteak in the restaurant.
Stayed 1 night in Apr 2024
Response from Hyatt on 3 May 2024
Wow, 5/5! We are elated to hear that you enjoyed your stay! Thank you for the mention of our Parlay Lounge! We hope that you will visit us again very soon!

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hyatt on 3 May 2024
Thank you for your review.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Will definitely be staying here again
Stayed 1 night in Apr 2024
Response from Hyatt on 24 Apr 2024
Thank you for your rave review! We look forward to seeing you again soon!

10/10 Excellent

Wayne, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were sized nicely and updated. Easy access to casino was a plus. Very comfortable.
Stayed 1 night in Apr 2024
Response from Hyatt on 21 Apr 2024
Thank you for your rave review! We look forward to your next visit!

10/10 Excellent

Maryann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a shopping/casino stay
Stayed 1 night in Apr 2024
Response from Hyatt on 18 Apr 2024
Thank you for your rave review!

10/10 Excellent

Nichole

Travelled with partner
Always a great place to stay
Stayed 1 night in Feb 2024
Response from Hyatt on 17 Apr 2024
We are elated to hear that you love staying with us and we hope to see you again very soon!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hyatt on 17 Apr 2024
Wow, 5/5! Thank you!

6/10 Okay

Travis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great other than the shower it’s self. The water pressure was weak and I had the heat maxed out and it was still cold. Very un enjoyable
Stayed 1 night in Apr 2024
Response from Hyatt on 11 Apr 2024
We are pleased to hear that you enjoyed your stay and sincerely apologize that you experienced problems with your shower. We have let our maintenance team know so we can correct these issues. We hope to see you again soon. Thank you for your feedback.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem.The restaurant in the lobby has a hidden secret....one of the best sushi restaurants anywhere. The chef was trained in New York City and I could go on and on. The hotel is attached to a great casino, and the accommodations are modern and spotless
Stayed 1 night in Apr 2024
Response from Hyatt on 11 Apr 2024
Thank you for your rave review! We love that you love our Parlay Lounge! We cannot wait to tell Chef John all of the wonderful things that you said! We are most pleased to hear that you enjoy our accommodations and the convenience of our prime location. Be sure to visit us again very soon!

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service, property conditions & facilities
We love that there is a walkway to the casino and the bowling alley.
Stayed 2 nights in Mar 2024
Response from Hyatt on 11 Apr 2024
We love that you love us! Be sure to visit us again soon!

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Hyatt on 11 Apr 2024
Wow, 5/5! Thank you!

6/10 Okay

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV did not work and staff did not attempt to fix it for me.
Stayed 1 night in Apr 2024
Response from Hyatt on 6 Apr 2024
We are so sorry to hear this. We hope you will visit us again soon. Thank you for your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Apr 2024
Response from Hyatt on 6 Apr 2024
We are elated to hear that you enjoyed your stay! Thank you!

10/10 Excellent

Jim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was within easy walking distance of the Casino and Racetrack. There were plenty of restaurants in the area. The facilities were very good and the breakfast was convenient. Our room was clean and comfortable and at a decent price. All in all we felt safe and comfortable here and will likely return again.
Stayed 1 night in Mar 2024
Response from Hyatt on 3 Apr 2024
Thank you for your rave review! We are elated to hear that you enjoyed our clean and spacious accommodations as well as the convenience of our prime location! We hope to see you again very soon!

10/10 Excellent

Jeremiah L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt on 3 Apr 2024
Wow, 5/5! Thank you!

4/10 Poor

Katherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were many things broken in our room that made it dangerous to navigate the room and eventually when we realized the shower was also broken we had to leave at 5am.
Stayed 1 night in Mar 2024
Response from Hyatt on 23 Mar 2024
We are so sorry to hear of your negative experience. We only hope we could have corrected these issues so you didn't have to leave. Please contact our hotel directly and ask to speak with management to discuss further. Thank you.

8/10 Good

Theodore

Liked: Cleanliness, property conditions & facilities
Breakfast needs a better setup.
Stayed 1 night in Mar 2024
Response from Hyatt on 21 Mar 2024
We appreciate your feedback and hope to see you again soon.

4/10 Poor

Lorraine, Knoxville

Travelled with family
Disliked: Amenities
The Guest Service Staff in evening was not pleasant nor helpful. I think when you arrive back to the hotel Welcome in should be shared with each guest. THERE WAS NO PARKING and I was told go park at the casino. I said oh really and walk back in the dark with my child. Frustrating
Stayed 3 nights in Mar 2024
Response from Hyatt on 20 Mar 2024
Thank you for your valuable feedback. We apologize for any confusion and miscommunication. Additionally from our parking in the front of the building, we have a dedicated parking deck in the garage behind us that is adequately lit and connected via covered sky bridge to our 4th floor elevator lobby. We hope that you will visit us again.

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt on 17 Mar 2024
Thank you for your review.

6/10 Okay

Garrett

Business traveller
great
Stayed 4 nights in Mar 2024
Response from Hyatt on 20 Mar 2024
Thank you for you review.

2/10 Terrible

harinder

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While in the shower, body wash was EMPTY. Mattress/Bed is worn out and broken in on one side. Did Not clean our room. On day of checking out, cleaning staff knocked once and walked in our room, instead of checking with front desk to see if we checked out This is Not Hyatt standards. Asked manger to call me, was told , she won’t be in for three days. Would like refund for my stay.
Stayed 2 nights in Mar 2024
Response from Hyatt on 14 Mar 2024
We sincerely apologize that your stay was not up to Hyatt standard. We are more than happy to help. Please contact us directly and ask to speak to our Front Office Manager.

6/10 Okay

Shirley

Travelled with partner
Just average . No tv . Didn’t have the room ready we booked . Very basic . Food options not good ! Use to have a great breakfast . Not so much now.
Stayed 1 night in Mar 2024
Response from Hyatt on 14 Mar 2024
We are sorry to hear of your negative breakfast experience. We hope that you will visit us again soon so you can see the improvements that we are making.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt on 14 Mar 2024
Wow, 5/5! Thank you!

6/10 Okay

Kultar

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hyatt on 9 Mar 2024
Thank you for your review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and very convenient
Stayed 1 night in Mar 2024
Response from Hyatt on 6 Mar 2024
Thank you for your feedback!

6/10 Okay

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt on 28 Feb 2024
Thank you for your review.

8/10 Good

Amy

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Front desk not very helpful very rude like she hated her job. She was sitting playing on her phone and took long to even notice we were there to check in. I booked 4 rooms and 3 rooms were priced correctly and one was 100 more with no explanation other than not sure
Stayed 2 nights in Feb 2024
Response from Hyatt on 21 Feb 2024
We are so sorry to hear of this. Please contact hotel management directly to discuss further. Thank you for your feedback.

10/10 Excellent

sunny

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hyatt on 21 Feb 2024
Wow, 10/10! Thank you!

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but needs more accommodations
Our stay was nice. The beds were extremely comfortable and I slept very well! The room was spacious and beautiful. As someone who needed a room with special accommodations, I was disappointed that there was a bathtub with no bath chair or accommodations. Also, there was only one translucent blind with no curtains which let allowed all of the outside light in. Would I stay again yes, but I will bring an eyemask for sleeping
Stayed 1 night in Feb 2024
Response from Hyatt on 21 Feb 2024
Thank you so much for your feedback; we are pleased to hear that you enjoyed your stay here with us! Our window treatments come equipped with a sheer and a blackout shade that both run on a chain/pulley system. Also, all of our King rooms have a step-in shower if that would make it easier. We hope to see you again very soon.

8/10 Good

Josh

Liked: Cleanliness, staff & service, amenities
It was aight
Stayed 1 night in Feb 2024
Response from Hyatt on 14 Feb 2024
Thank you for your feedback.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hyatt on 14 Feb 2024
Wow, 10/10! Thank you for your feedback!

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hyatt on 11 Feb 2024
Wow, 10/10, Thank you!!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The property is none and staff friendly enough.
Stayed 1 night in Feb 2024
Response from Hyatt on 11 Feb 2024
Thank you for your feedback.

10/10 Excellent

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent to casino long walk but inside to get to security from hotel to casino very good also like hotel connected to casino and affordable to stay
Stayed 1 night in Jan 2024
Response from Hyatt on 4 Feb 2024
Thank you so very much for your review! We love to hear that you appreciated the convenience of our accommodations. Please visit us again soon!

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jan 2024
Response from Hyatt on 2 Feb 2024
Thank you for your feedback! We are elated to hear that you enjoyed your stay here with us!

10/10 Excellent

Kelly

Stayed 2 nights in Jan 2024
Response from Hyatt on 2 Feb 2024
Thank you for your feedback!

6/10 Okay

Samantha

Travelled with partner
Barking dog last night was very annoying and had to move rooms however not staff fault but should have been taking care of in a better manner
Stayed 2 nights in Jan 2024
Response from Hyatt on 10 Jan 2024
We are so sorry to hear that your experience was not a positive one. We hope to see you again in the near future.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hyatt on 10 Jan 2024
Thank you for your feedback!

10/10 Excellent

Glen

Stayed 1 night in Jan 2024
Response from Hyatt on 2 Feb 2024
Thank you for your feedback!